Canvas Beauty Brand

I ordered products from them and while it may work for some, the product was very harsh on my hair and I didn't like the way it left my hair feeling so only used one time, lesson learned. My complaint is they won't stop emailing me. I've unsubscribed, emailed and called asking them to remove me from their email list. Customer service was so rude, I don't know why people are still ordering and dealing with them. I just need the emails to stop!

This is not a good business at all, I have yet to receive notice about my Order that I placed February 3. Tried sending emails no response, tried calling the customer service number I get hung up on. this is not okay for them to take people money and not communicate with us regarding our purchase.

Ordered the Pink Kit and it has been exactly 10 days minus weekends as they are not work days as stated in their delivery policy. However I have emailed to confirm my order and still have not received an email response in return other than a response from a Kelsy to send email communication to another Canvas Beauty Email address. I am annoyed they are sending emails asking for a review of products I have not used before or received yet.

The products are very good, especially the serum; my hair is growing fast! However, the customer service and communication needs improvement. I think if they communicated better, a lot of the complaints would stop. For example, I ordered for the first time during their big 60% off sale. I was told I my products would ship during a specific time frame; it never did nor was an email/communication sent out stating there would be a delay. A little while after that point, I contacted customer service, and I received an auto-reply acknowledging the delay and stating that all tracking numbers have been sent out with basically no further information nor new time frame. What good is a tracking number if the post office doesn't have the actual package? The tracking number sat in "labeled created" probably for about roughly 2 weeks, and I that point, I became skeptical of being scammed because that's like a classic tactic (creating a label but never shipping); this was my first time dealing with this company, so I didn't know what to think. I ended up contacting the payment merchant I used to pay for the products to file a claim since I never received a real reply from the company after contacting them a 2nd time regarding a new time frame; however, I few days later, my products actually shipped. This all could have been avoided if the auto-reply message would've just included a sentence that stated "please allow an additional 2 weeks or so for shipment due to unforeseen circumstances". Most people are reasonable and understand that things happen in life sometimes...we just need to know and not be left in the dark. Sometime after that, the owner of the company posted about how they ran into some unavoidable shipment issues...I'm sure if that had been shared at the time instead of after the fact, the company would not have been bombarded with so many complaints and inquiries. I worked in customer service before, and good communication eliminates a lot of complaints. With all this said, the company has great products, and they are NOT scammers and you will receive your products; they just need to work on communication/customer service.

This is my first time ordering from this company. I was VERY hesitant to order anything based on the number of reviews regarding shipping & customer service issues. I decided to order anyway. I placed my first order on 2/6/2020, and my second order on 2/9/2020. I inquired about my product on 2/11/2020 and just like many others, I received no response from Canvas Beauty. All of my updates through text were received from USPS. All of my items arrived on 2/12/2020 & 2/13/2020. I would say to people to use their best judgment. So far I'm not having any issues with the product, and all of my items arrived within 7 business days.

I have not received my products
I placed an order on Friday, December 27, 2019 for two products, "Silk Me Please Argan Oil" and "Canvas Hair Blossom Serum" via the Canvas Beauty Brand's website and have not received it as of today, Tuesday, February 11, 2020. The total amount was $59.98 including the shipping charge. The order number for this purchase is XXXXX. The order was charged to my Visa debit card. I received an email from Canvas Beauty on January 6, 2020 with my tracking number, XXXXXXXXXXXXXXXXXXXXXX, which seems to be a tracking number for USPS website. I had been checking the tracking number and the only status showed "Pre-Shipment, January 4, 2020 at 2:44 am, Shipping Label Created, USPS Awaiting Item, Huntsville, AL 35806." Since that was still the status I replied to a January 6, 2020 email the company sent, which was from their general company email address "contact@canvasbeautybrand", on Monday, January 20, 2020 and I received, what seemed to be a generic email basically stating, "If you placed an order during our huge PINK WEEK sale we are happy to inform you that your item is on the way. We also sent a separate email detailing expected ship date..." (however, I do not recall receiving the second email regarding the expected ship date although I looked through my emails). I continued to check the tracking number the status remained the same. I emailed the company again on Tuesday, February 4, 2020 and received an email on February 4, 2020 from a representative with Canvas Beauty Brand named Felicia basically stating that she looked up my order and it would be going out this week. As of today, February 11, 2020 and I have not received my product nor has the status changed on the USPS tracking - it is still showing "Pre-Shipment, January 4, 2020 at 2:44 am, Shipping Label Created, USPS Awaiting Item, Huntsville, AL 35806". I have attached a copy of the email correspondence.

Ordered $90 worth of product from them and still haven't received the product or refund. I reached out to them to resolve the issue w/no result.
Ordered $90.49 worth of product on 12/10/19 and still haven't received the product or refund. Sent several emails and still not tracking #, product, or refund. My order # is XXXXX. They send stock emails stating the product is on it's way but no product is ever shipped. I want my money back and the company to stop their deceitful practices.

bank account charged twice for product, I want my refund
I ordered Feb 4, 2020 1 item of CANVAS HAIR BLOSSOM SERUM, there was a system glitch with zip. I made the correction and was charged twice for 1 product. I have called my bank they gave the phone number & no answer. I have sent several emails concerning the charge and no response. I want my refund of 40.99

I ordered since December 1st. We are February 6th and I did not receive anything. I wrote to their support address three times, they didn't even answer once...They cashed $120.00 and no products delivered...It's a scam!

I placed an order for my product for a total for $71.97 for the "A Queen's Starter Set" on 1/26/2020. It hasn't even left the facility yet.
Purchase Date: January XX XXXX
Order Number: #XXXXX

I ordered the "Queen's Starter Set" for $71.97. Now according to the description, process takes 3-4 business days. My order was processed and the only update that was made was it was "ready to ship/usps awaits item" on January 31st 2020.

If USPS is awaiting my item, why was there no update advising it was out of stock before I placed my order? She is taking money from people without stating items being out of stock (based on my update).

Today is now February 4th 2020, it has yet to leave the shipping facility. I've sent multiple messages and emails, posted many comments on the Facebook page hoping for assistance.

Still waiting on my order I placed December 27, 2019. I emailed them twice already and still no respond.

The order was placed 1/15/20 on 1/22/20 the order was confirmed.
I've emailed their gmail address 4 times and downloaded the arrive app.
I found the product through Instagram. I placed an order on January 15 and it was confirmed January 22,2020. This is my fourth attempt of trying to get in contact with someone.
My order number is XXXXX. I yet to receive any communication of my order. I have even downloaded the arrive app and there's been no update.
I've emailed the following address regarding my issue. (***@gmail.com and ***@canvasbeautybrand.com) the brands domain email address is invalid and an automated message is sent informing you to send your inquiries to the gmail domain.

I made an order with Canvas Beauty on the website August 3, 2019 for several products. It said it would ship between August 13-16, 2019. I got email notification that the label was created August 16, 2019 and that the order was shipped. Nothing has changed on the tracking and I can not get a reply from the company besides an automated email. The owner has deactivated her page and is not available to answer questions. I have requested an update or a refund. Nothing has been done or any response giving.
Product_Or_Service: Hair care products
Order_Number: XXXXX

This will be my 6th attempt to receive a refund for an order that I canceled on July 18, 2019. All steps were taken in the appropriate time frame stated in the company policy listed on the Canvas Beauty website. Our correspondence is as follows:Saturday, July 13 @1:54 am CST: Order #XXXXX was placed Thursday, July 18 @8:30 pm CST: (within the "before shipping window") email was sent to request cancellation of order #12004(from Canvas Beauty site)EX. You order your product on SATURDAY you will receive the tracking number via email on FRIDAY or MONDAY of the following week which would be AFTER the 3rd or 4th business day processing window.Monday, July 22 @11:50 am CST: email received from *** that order #XXXXX would be indeed canceled and refund would happen. "HI! *** here, yes we will cancel it for you. You will receive an email notification of refund today."Thursday, July 25 @1:50 pm CST: email sent from me inquiring about refund. Automatic reply received that a response would be sent within 24-36 hours after email was received. (that would be Saturday)Monday, July 29 @9:29 pm CST: email sent from me inquiring about refund. Automatic reply sent that a response would be sent within 24-36 hours after email was received. (that would be Wednesday)As of today, Friday, August 2, 2019 @10:12 pm CST, I have not received the refund that I was informed I would get. I am asking that someone contact me in a reasonable amount of time to solve this issue as I have taken ALL appropriate steps within the time frames allowed. Copies of all email correspondence are available if needed.I have email since then, I am now completely ignored. No one answers the emails at all. I sent a DM to the owner herself, no answer there either, I also sent a message on FB, no answer there as well. Basically being ignored even though I have followed ALL appropriate steps in the time frames posted on the company site and CANVAS BEAUTY is going against their OWN policy! So unprofessional.
Product_Or_Service: hair care products
Order_Number: XXXXX

This business advertised a sale on Instagram. I went to their site and selected two items. Upon checking out, the company gave the option to add a bundle of shampoo and conditioner to your order. I selected this option because I wanted to delete one item from my cart and keep the other item. The items are the same, but the price listed for the bundle advertised at checkout was $5 less than the one in my cart. Once I selected this bundle, my card was immediately charged for all three items. I immediately emailed the company, but they never responded.
Product_Or_Service: Shampoo/conditioner
Order_Number: XXXXX

I ordered stormy hair care products in October I gave her a credit card $87 I did not receive a tracking device so I can know when my order come in it's December 13th now and still have not received the products or my money back
Product_Or_Service: Canvas Beauty Bar
Order_Number: Can this kit with th

Their customer service is TERRIBLE! Never received my order ... had to dispute charge with my bank. Save your time and energy and DO NOT ORDER FROM THEM!

I too have not received my order yet. I wished that I had read the reviews regarding their customer service experience.
I ordered on 12/29. I received my tracking info on January 4th, stating that it was shipped. When checking tracking information, it states that a label has been made but no further movement. However the 29th of January was 4 weeks. It is now February and nothing. I'm beyond ***! I've reach out to this company on more than one occasion on all of their social media outlets, as well as the number that was provided here on her Revdex.com profile and nothing. Again like many people have stated on here, I completely understand if it was very overwhelming and the orders couldn't keep up with the supply. HOWEVER, as a business owner, communication is key. I've commented on plenty of her posts and notice that she only responds to those giving praises to her regarding her products. As an owner, you have to communicate with your customers whether good or bad. When I do email, I get this generic message regarding, "Oh please allow 10 business days for movement." Very unprofessional. I see everyone raving about her products which is what made me want to try it (ordered the starter set). However, the customer service part of her company is really making it much worse. Emails and replies should be responded in a timely manner. If there were too many orders, then make an announcement stating no longer taking anymore orders. Better yet, for those who are waiting on orders, send a mass email or put a statement on page so everyone is on the same page regarding what is going on with their order. I'm really hesitant about if I wanna even try it when it comes. I will probably not order again. Dispute process has already begun with my bank.

I order hair blossom serum on 1/7/2020
I ordered the canvas hair blossom serum on January 7, 2020 order #XXXXX. I received a tracking number the same day which has been frozen in HUNTSVILLE, AL XXXXX since. It has been almost a month and still no product. I've emailed them at least 3 times and only get a automated response. Today I received a email saying that the store will be closing soon. I hope they plan on shipping my item before they close the store.

It has been more than a month since I purchased Canvas Beauty products for the 1st time and and I am still waiting for my delivery.
I purchased my very 1st order of hair products with Canvas Beauty Brand on 12/25/2019 and received their confirmation email and Order #XXXXX informing me I would receive a tracking # with 7 business days.
1/6/202 I received an email informing me my order has been scheduled for shipment and provided the following tracking # XXXXXXXXXXXXXXXXXXXXXX. However I did receive a general email informing customers if they placed an order between 12/25 and the 2nd we should receive movement in our order by this coming Monday or before. I have been monitoring there shipping with the use of the tracking # number provided and it appears USPS Shipping Label was Created, USPS Awaiting Item 01/04/XXXX X:XXam HUNTSVILLE AL XXXXX

I sent an email to ***@gmai.com on 1/18/20 informing them I have seen no movement on my delivery and asked them to explain why the wait is so long for delivery. I got no response. 1/21/20 Another email was sent requesting an update on my delivery - No response.

Today, realizing it will be a month on Tuesday since I have been waiting for delivery, I sent yet another email requesting an update, but I fear I will not get an acceptable or timely response/delivery.