Canvas Beauty Brand

I placed an order on March 31, 2020. I was sent a tracking number to follow package. After two weeks I contact Canavas Beauty and sent them my first tracking number. The customer service rep said they had trouble placing the address. So I told the that it was Northlawn ST. So she said they would ship it out. That was two weeks after the 31. So I have a second tracking number and every time I check its say waiting on package to ship. I have reached out several times by email and Facebook. No response. At this time I do not want the product but my money return. I care not to do business with a company like this anymore. If you could help me out I would greatly appreciate it.

First email was sent on April 1, 202 saying it was on it way.
Sent an email on April 7 asking for the status of my package .
Received an email saying it was be shipped out on April 8, 2020. Tacking number is XXXXXXXXXXXXXXXXXXXXXX

Still to this day the post office is waiting on the package.
No one will respond to my emails.

I ordered the queens starter kit that I have not received I was told by usps that the wrong zip code was printed on the label.
I ordered the queens starter kit order #XXXXXX on April 18, 2020 its now may 14, 2020. I reached out to usps and was advised that my product was going to be sent back to canvas because the zip code on the label wasn't printed correctly. I contacted canvas customer service on may 12, 2020 and spoke with maci who advises I will have to pay s reship fee of $2.00. I advised if I can get a refund instead since the package never reached my care and never been opened and she told me I couldn't get a refund because the item has already been processed. so instead of me being out of $71.97 I decided to go ahead and pay for the reship fee. when I went to pay the reship fee their was another shipping fee of $5.99. I've been trying to call customer service but the line keeps hanging up. I feel like I'm being held accountable for something that wasn't in my control and I have to pay for it. to be a new customer I'm not a happy customer. To be a company that doesn't provide refunds for certain situations that is out of the consumers hands is the worse rule to have. Now seem like I have to pay $78 dollars for 3 items I could of went to the store to buy for less instead of trying to support a growing company.

placed a order on April 20. On 8 May sent a email to get a status. Order was not ship with reason valid until 8 May, pass the 7-10 day process time.
I placed a order on April 20. On 8 May sent a email to get a status. Come to find out my Order was never ship with until 8 May, passed the 7-10 day processing time as advertised on the website. Sent a email on the issue and never received a response or explanation why my order wasn't shipped until after I inquired about it. I feel like had I not sent a email to get order update, my order wouldn't have been processed. Order number is XXXXXX

Never received products or returned emails.
I ordered $198.00 worth products on April 18 and Canvas Beauty took the money out of my account April 20th. I have emailed and tried calling and tried messaging on Facebook messenger and still haven't received anything back. It's been almost a month and nothing.. I do not want to do business with them I just demand my money back. Asap

Unprofessional with communication and problem resolution.
I placed my order for their hair products totalling $81.11 after applying discount on April18, 2020. On April 20, 2020 I was sent an email notifying me that my order has been shipped. There was no tracking number or shipping information attached to the email. I waited to see if my order would have been delivered but with no avail. I contacted the company via email and was responded by a general computer generated response with an additional email address for inquiries or information. I followed suit and contacted them via (***@canvasbeautybrand.com) to date I have not gotten a response nor my shipment. They didn't hesitate to take the money out of my account therefore they shouldn't hesitate to have my products shipped to me on a timely basis or at the least communicate with me if there were any issues that arouse. I want back my money with immediate effect or the products that I've ordered. You guys are very unprofessional and unethical and should not be conducting a business to satisfy the public.

Order not received and no contact from company it has been over 10 days.
placed online order for $132.20 on 4-30-20 requested info X3 sent to arrive app no info listed called # it rings and hangs up! I placed online order for $132.20 on 4-30-20 requested info X3 sent to arrive app which would cost me.I sent a email.......this was the response. Hi! Kelsey here, head of customer service. This email address is currently unavailable. Please send all emails regarding questions, order statuses, or orders to ***@canvasbeautybrand.com If you have sent a message to this email in the past and have not received a reply we truly apologize. Please re-send the message to the correct email listed above. Thank you and we look forward to servicing you! I called # it rings and hangs up. I sent email to the address in reply still no reply. It is now May 12, I have no order! No response from the company at all! I either want my products within the next few days, or a refund.

Wish there was a negative star option. I had to request my credit union file a dispute to get my money back $146.00 after the 10% discount code and this was my first order and LAST ORDER!!!
ordered 4/19/20
Emailed for shipping update 4/28/20
Same day received a generic reply that my email was received
Called their company 4/28/20 extremely long hold time with very unprofessional hold music just to be greeted by a rude customer service representative who said it's just day 6 wait til day 10!
On day 12 I forwarded the same email from 4/28 asking for shipping update still no reply!
Almost a month later NO products
Thank goodness for an excellent credit union who got my money back.
Refunded this morning and still no apology from this company. I swear I could have been emailed a list of ingredients and mixing instructions and produced a batch of serum, follicle booster, shampoo and conditioner faster than this company communicates or ships. BUYER BEWARE, DON'T WASTE YOUR TIME OR MONEY. NO COMPANY IN THE YEAR 2020 SHOULD BE SELLING ANYTHING WITHOUT A 5 DAY OR LESS FULFILLMENT STRUCTURE. I am convinced the Facebook, IG and other social media post must be paid spokespeople or something bc this was shear ridiculous. Yes, I'd read the harsh reviews and wanted to give this black owned company the benefit of the doubt unfortunately the reviews were indeed fair warning!

Unable to get a status on an order placed 4 weeks ago nor an answer to any of my communications; email and social media.
On April 19, I placed an order(#XXXXXX) for: Full Bloom HAIR FOLLICLE BOOSTER Ã? 1 $29.99 and the BOOSTER Set Ã? 1 $92.97. The total charge was $110.66.

On April 20, I placed an order(#XXXXXX) which has since been received.
On April 29, I placed an order( #XXXXXX) which I received a shipping notice on May 6.

To date I have yet received any additional information for my original order#XXXXXX placed on April 19. I have sent 2 emails and messaged twice on Facebook; still to date with no information. You cannot reach an actual person. Due to COVID, I fully understand delays. However, the lack of communication is unacceptable. I know that the order was received since it's been assigned an order number and I received a confirmation email.

When you call their number, the message advises you to chat with a representative online to bouq.com. Unfortunately, they do not provide the spelling; so this is obviously not the correct web address and there is no option on their canvasbeautybrand.com

I would appreciate my order being fulfilled promptly and an actual response from the company.

not only am I submitting a delivery complaint, but also that this business is a fraud because there is no response to any message. CUSTOMER SERVICE!!
I have left messages requesting a response, or else I would like a refund. Send me my merchandise, reply to my emails, or refund me my money.

Longer delivery process then expected no response to emails but one weeks later concerning my address
On 4/23 I placed an order of the amount of 163.95, which was paid by card. that same night I reached out because I entered some wrong information. It took them an entire week to contact me by then I've already called and got it fixed. I'm response to that email I asked the status of my order and still have yet to get a reply. I'm very understanding of long shipping process. But The communication with them isn't the best. And it makes it to be bad business I was Nervous to try them out in the first place Cause I found them on Instagram and Instagram is full of scammers. Right now I'm feeling as my money got stolen and I shopped with scammers. With the way they are doing they shouldn't take payment until they ship the product that would be more secure for us customers

My order from 4-20-2020 has not been shipped and I have asked that the order be cancelled. I have sent several messages and calls with no response.
I spoke to someone on the 20th of April when I initially placed the order and was advised that the order would be shipped in 7-10 business days and a tracking number would be provided. I have emailed several times since then because they have charged my card but yet my product has not been shipped nor received. It has been 21 days since my order and 15 business days. I have called their customer service several times and have sent multiple emails with no response other than an automated message that advised that my email would be reviewed by the support staff. That last response from them was on the 30th of April.

I spent $120.56 on order#XXXXXX

This product has something in it that put chemical burns in my scalp. For the last month I have used the entire line from shampoo to serum and I have had sorry popping up in my scalp and severe itching and burning. I will not be using this product which I spent about $70 or more for this set. It is going to the trash.

I am extremely upset as I have yet to receive my order #XXXXXX. I paid over $130.00 for the product. The customer service line (XXX-XXX-XXXX) invalid.
Ordered Pink Kit x 1
Order Date: April 18, 2020
Order #: XXXXXX
Price: $133.96
Paid with Visa debit online.
Not able to confirm status of order or reach Customer Service line X-XXX-XXX-XXXX or email address: mailto:***@canvasbeautybrand.com.

The product I ordered last month had not been delivered in the time frame published on the company's website.
On April 20, 2020 I made an order to this company through their website. I received an email stating order was received and that I would receive another email giving me a tracking number to my order once it had been processed. This action never occurred. Furthermore, the website stated that orders typically ships out in 7-10 business days, not including weekends and holidays. During this time frame, I should have receive my order on May 4, 2020. This did not happen. I sent an email to the link provided on their "contact us" page on May 5, 2020 and still have not received any response as of today, May 7, 2020. Additionally, I called their "customer care" phone number (which is a California number) and was on hold forever.

I made a purchase from this company canvas beauty brand on April 19 I waited 7 days to get shipping information and I received none I've reached out to them through email and phone and I get No response the email sends me a bogus reply I've trying reaching them through Facebook, instagram, messenger and still nothing and they have and in their policy no refund my problem with this company they don't respond and there is no way to reach them otherwise they have my money I will never order from them again.
Order_Number: #XXXXXX

This product is terrible I used it once and my hair started breaking off and falling out by comb and hand fulls. I am so upset these folks are scams
The product seems like it's some *** thrown together and bottled up. It took forever for me to receive it...an entire month. I am so upset and wish I could get my money back...as well as see that this organization is investigated. I see good reviews but my sister who understands these things told me that companies will have folks leave good reviews in order to counter bad reviews. This makes me sick because people get away with scamming people out of their money. Canvas you all need to be ashamed of yourselves. I you all are black you are part of the problems we have as a people.

I made an online purchase on 4/19/2020, I have not received my product as promised it's been 15 days not and still no product or tracking info
I punched on 4/19/2020 products over $130.00, received an email stating I will receive my tracking info within 7 days. I have not received anything. On day 13 I emailed the company via the email like in the initial email I received and still there hasn't been any reply. I understand COVID-19 but we are 8 days beyond date I should have at least received tracking information. And someone should have responded to my email offering a method to resolve a client's complaint.

I've been reaching out to Canvas Beauty about my purchases with no response.
I made my first two orders from Canvas Beauty Brand on April 23 2020. My order numbers are: XXXXXX and XXXXXX. I shop online aloy. Usually shop with amazon or Walmart .com, so I'm use to always getting an update about what I've paid for and also actually receiving the product. I contacted them on April 25 2020 with the intent of having my orders canceled after I was encouraged to use what I found worked for me at home. I got no response, not even still today which is April 30 2020. I later decided that MAYBE it wouldn't hurt to try it so I sent no further emails regarding the cancellation of my orders. Still, I have recieved no shipping or tracking details regarding my orders. There's nothing showing in my email and I check every day! I like to get what I paid for! Over 100$ worth of hair products. They post on Instagram regularly, so yesterday on April 29 2020 I saw a great opportunity to ask for help under one of their most recent posts of a lady wearing a gray cap/mask that they were advertising for sale. So I hopped in the comments and explained my ordeal. I was COMPLETELY IGNORED. They responded to a few of the ladies that inquired about the hat/mask thing but no one reached out to me about my orders! I feel sick to my stomach. If they can't handle the overflux of people purchasing from them, or if they're out of stock, whatever the case may be. It is the OWNERS job to make sure that ALL of her customers feel safe and assured that they will receive their orders and more IMPORTANTLY to let EVERYONE KNOW WHY the orders are even taking so long to get to their customers. I definitely have reciepts/screenshots that I'd like to share. I don't play about my money.

04/16/20 Paid 120.56 for The Pink Kit-13.40 discount no taxes?Emailed to request tracking info. Reply:label Was made. No reply to any email as of 05/01/20
CANVAS BEAUTY BRAND ORDER #XXXXXX XX/16/20 Paid $120.56 for The Pink Kit -$13.40 discount but no taxes. Emailed to request tracking info And the reply from Rosemarie was "Your order has been scheduled for shipment." And that a label was made at USPS and I could track the delivery. However when I tried tracking It remains in Label Made status.So I waited and sent another email asking an approximate ETA. I received confirmations that the complaints were received. But no longer received a reply to any email as of 05/01/20. I am very upset and made it clear that I would let my whole family and all of my friends know of the atrocious disrespectful behavior of the "customer service" at Canvas. Since essentially it doesn't exist. No one bothers to reply and alleviate the anxiety one might have for handing over a large sum of money for a product you still don't know it will work as advertised. This means they can run this SCAM and you have no way of returning it because I'm Certain they won't give refunds if the product sucks.

I placed my order on April 19th 2020 .And I still haven't received tracking info
It said 7 to 10 business days I will receive my tracking information haven't received anything yet still waiting .if I don't receive my order I would like a full refund as soon as possible.keep trying to contact them through email but isn't getting any response .here's my tracking info ORDER #XXXXXX