All My Sons Moving & Storage of Louisville

A customer care specialist will send an email to the customer with a settlement agreement attached

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I provided proof that your picture that the movers took was not before my move but was indeed taken after the truck was unloadedThe letter we received in the mail only says a notarary was needed and nothig moreI called the claims dept in December to ensure that nothing was needed and she stated that I would hear something by Jan 1st and that was not trueI never received a denial or any notificationI have PROOF of my tv being broke after it was in the care of All my sons, I have the letter that was sent to me in regards to my notarary being missingI have time stamps and receipts and emails from where I've sent in everything you all asked of me. Regards,
*** ***

check # 1776 for the amount of $207.00 was mailed on 11/4/2016 to the address provided on the settlement agreement. We will check with our bank and see if the check has cleared. If not, we will cancel and reissue. Please confirm, again, the exact mailing address you would ilke the check to be sent.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted]

A new check was mailed to the customer this week.

Good morning, we see here the customer has filed a claim with us, all claims are processed based on the standard valuation selected by the customer of $0.60 per pound per article. The customer is claiming that one item was damaged during the entire move, which was a headboard weighing 60 lbs. Our...

liability is $60.00, however in an effort to go above and beyond and resolve the customer we mailed a settlement agreement of $100.00. Below is our liability. We will still honor the $100.00 settlement we sent to our customer. claimingheadboard (glass broken panel )100lbs 100lbs x  .60=$60.00

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There was NO animal feces in the house.  It was not unsanitary and I had other people in the house at the time that can account that this is a false claim.  
Regards,
Laura Ballenger

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We have our proof of the tv not being broken. The other tvs were checked before the movers left. The tv wasn't plugged in because the tv was bought on September 22 to go inn our basement. The accusation against my husband is false and truly a reach because the tv was brand new and we have a receipt of when the tv was bought. Provide a picture that was taken at [redacted]. Then we can accept the denial. All my son' Has no proof of this. The only picture provifed to me was the one taken at the new address [redacted] and again I have PROOF of that being done and when it was taken. Not sure why my husband would purchase a tv and then break it to get a free one out of the business only a week later. My husband wasn' at the previous location to begin with. This business is very unprofessional like I stated in my review that I submitted. If the tv was broken previously then why wasn' I notified before the move ? Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I will accept the offer of 10% off on the total cost of this move due to their negligence in informing myself and other customers of many incidental charges.

We are sorry to hear this, a customer care representative will email you with a resolution.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They have taken no action, explaining they will not do anything until their claim form has been reviewed by them.
Regards,
[redacted]

Message to Revdex.comLouisville LOADING V/S UNLOADING Complaint filed REF#[redacted] & [redacted] Refer to the Notarized Complaint filed 6/22/16 and mailed Certified 6/25/16 I have not received any correspondence from this complaint. To simplify my complaint: One company charged over $700 (5 hrs) to load my 1 bedroom apartment and the other company charged $200 (2 hrs) to unload. The same items, same truck. Upon arrival of the LOADING staff, they arrived with a semi truck. They reviewed the items in the apartment and told me "no way" the items would fit in the Penske moving truck I rented. Additional they asked ME to go to 3 apartments to ask the other tenants to move their cars. Understand it was a very slight advantage to have my rented truck where the 3 cars were V/S the additional ramp to the side of the walkway. Both men smoked downstairs and did nothing until our Maintenance Staff told the 2 men to start loading and they were waisting time. They did nothing for the 1st Hour after their arrival. 1 loader rarely came upstairs , he simply waited in the truck for his partner to bring him things. Once they loaded the truck it was approximately 1/3 full! The UNLOADING staff: same items, an even farther distance from the entrance, took less than 2 hours to unload. The 2 men worked together unloading, not 1 man waiting in the truck, each of them loaded on their dolly and each of them carrying items to the apartment, placing them in the locations indicated on each box and set up the items where needed. I never would have known there was such a huge difference in hours billed if I did not experience this load and unload. Once again I am filing the same complaint to you, the Revdex.com. I expect to receive a 70% refund from the LOADING Company. There is no excuse for this price gouging!

Please see the email that was sent to the customer below, there was a series of emails sent to her explaining every detail of her move, she also recieved 3 phone calls going over the details. We did not and do not scam any customers, we have many processes and procedures to make sure we are giving...

our customer the best moving experience, period.   Hello , For your move, I will send you 2 full time professional movers and a 26ft truck for only $99 per hour. The clock starts when we arrive there at your current location and ends after unloading at your final destination. There is a 2 hour minimum and after that we prorate by every 15 minutes. I only add 1 hour flat for total travel. This gives my men 30 minutes to get to you and 30 minutes to get back to our warehouse after completing your move. We also have a standard 10% fuel surcharge and standard material charge added for any packing materials used on the move.     Full service moving includes quilt-pad wrapping on all wood and glass furniture, as well as any standard disassembly and/or reassembly that is required. We are also fully licensed and insured, so your move does include basic protection on the items we move for you at no additional fee.  We have over 25 years experience in the industry. We are also a [redacted] through [redacted] [redacted], so we absolutely have the talent and care to make this a great experience with our family. Please contact me as soon as possible if you have any questions or concerns. Hope all is well.  We know how stressful moving is and with our experience - we can assure you a fast, professional move. We are a family owned, full service moving and storage company that will accommodate all of your moving needs and storage needsPlease feel free to contact me at [redacted] and I will be happy to answer any questions or concerns you may have.  It's time to move, so relax and let our family move yours!All My Sons Moving and Storage[redacted]Your scheduled move date is:Friday September, 16, 2016 Just in case you wanted to check out a cool site go here: https://www.protectyourmove.gov/There is all of the information you need for moving. I hope to hear from you soon.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

As I stated in my previous response we are checking to see if the check has been cashed, if it has not cleared we will stop payment and reissue a new check. What else would you like for us to do?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Hi..... AMS seems to think that saying they do the estimate over the phone on an hourly basis is good enough to determine a price on moving 5 piecse of fuirniture 25 miles away. According to an email I received from them,  the in home estimate is free. And yet when I asked them if they would send someone, they said it was not necessary. They asked how many pieces and estimated the time. That was the budget I allowed for...give and take an hour of so more. But when the original bill was $933+, then I knew these were "rogue" movers. I am enclosing an estimate from a repair person who will fix the gouge on the floor and the wall. I have not yet received the estimate to fix the scratches on the furniture. I am filing a complaint with the Attorney General 's office and will include all the negative reviews on the internet about the company. If there are several of these complaints, I will ask the AG to look into this matter more closely. Aslo, the FMCSA will be apprised of these practices. I have photos of the damage done to the furniture as well as the floor and the walls. One hundred dollars does not cover the estimate to fix the damages. I will accept 250 dollars to resolve this issue. 
Regards,
[redacted]

I had the pleasure of meeting the customer today and personally handed them the check for $100.00 deposit. [redacted], I am so sorry for the miscommunication, it was nice to meet you today. Call me if you need anything.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...

this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]