All My Sons Moving & Storage of Louisville

Hi Jennifer; how odd I just spoke to you yesterday about this complaint against All My Sons Moving & Storage, and I get another reply(via email) from them today! I'm forwarding this email trail on to you for the record regarding ID [redacted] ; again there has been no resolution, don't think there will be one; but wanted to be sure that our complaint does not show as being RESOLVED! Thank you & Revdex.com for your support in this matter! [redacted] On Thursday, October 23, 1:PM, [redacted] > wrote: [redacted] ***, We have a new manager at our location, we saw that we were not meeting our customers’ expectations and we immediately took action to turn our business aroundThank you again for your valuable feedback, our new manager is eager to represent our company as it should be Again I apologize on behalf of the entire company and myself Thanks and best regards, [redacted] ###-###-#### All My Sons Moving & Storage| [redacted] From: [redacted] ] Sent: Thursday, October 09, 1:PM To: [redacted] Subject: Re: [redacted] Louisville [redacted] Two months following the worst move and one of the worst experiences my family and I have had the paltry offer of $is too little too late We could not in good conscience promise not to warn others away from your company The Revdex.com already revoked AMS endorsement as it should Glad the company is trying to get better but you are the first one to apologize The owner was rude and only grudgingly willing to try to help us after he and my wife had spoken at length We will never be able to state that we are completely satisfied with the horrible experience we endured using AMS A complete refund and an apology would at least let us know that someone at your company understands just how terribly we suffered even to the point of being threatened by one of the three fired workers! We have felt uncomfortable knowing that they know where we live and have my cell phone number Since everyone associated with our move was fired we now feel even more anxious that we may become targets of retaliation Just writing this dredges up horrible memories Sent from my Verizon Wireless 4G LTE DROID [redacted] < [redacted] > wrote: Good afternoon ***, First I would like to apologize that we did not meet your expectations on the move with usAlso, that we did not get the agreed amount out to you immediatelyWe have a new manager and are making great advances to improve our locationAlso I am increasing the offer to $because I am truly sorry for the delay Attached is the documentPlease sign, scan and email back to me (or fax ###-###-####)Also please include the exact mailing address you would like me to send the check when you return the document Thanks and best regards, [redacted] ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI will sign the settlement release and upload to this site as soon as I get it printed and scanned and notations are made with regard to the credit being processed via my credit card Regards, [redacted]

Good morning, we are sorry for any inconvenienceBeing in business for years, we know how stressful moving can be so we are tenacious and call our customers a few times throughout the day to let them know we are here for them and we want to give them the best moving experience periodWe want them to know we are available, in no way are we trying to annoy the customerWe have removed you from our system, the source that you requested a quote from does send your information to multiple movers and I cannot guarantee that you will stop receiving calls from other moving customersGood luck with your moveTake care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.We have already submitted extensive documentation of our damage, and received a wholly unsatisfactory offer We consider this company's actions to be grossly negligent, which may, in fact, invalidate our initial service agreement We are in discussions on that issue.Essentially, All My Sons is aware of the fact that they badly damaged many of our pieces They caused a great deal more damage to our goods than any other moving company with which we've worked in the past We are flabbergasted by their lack of attention to our property, and insulted by their offer to "settle" the claim for just under $ They caused thousands and thousands of dollars worth of damage.Please follow up Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I have multiple email confirmations justifying the business did in fact agree to perform services They called me the day of and cancelled, thus causing me a full days wage at my job as well as an inflated moving cost due to an emergency work order This business should be shut down or prosecuted for advertising or fraud

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

I see that an estimate was not provided, this customer was quoted over the phone, the quote was for an hourly rate, we charge in minute increments after the hour minimum is reachedI have researched and I see that all processes and procedures were followed during the booking process, please accept my apology if you were confused on the pricing, also please accept a customer care apology of $Thankyou

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I am rejecting my complaint because this is more than just claiming damaged goods and I'm not sure the net value of the damaged goods would be enough to satisfy my complaint This is also about terrible service, broken promises, lies, and poor customer service and I want a full refund I should not have to fill out a claims packet it, have it notarized, and waste MORE of my time just to have this rectified Regards, [redacted]

We are very sorry we had unforseen circumstances arise and that we had to cancel your moveWe never want to ever leave a customer without moving servicesI assure you we did everything in our power to get moves to you that day and we faild and we are so very truly sorryI have confirmed that the deposit has been refunded and again our apologies for not being able to get out to move youWe are implimenting safeguard to insure this does not happen again

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution. Please respond here ONLY] Regards, [redacted] ***

I truly regret the experience you had with my companyI will not try to explain or justify the circumstancesI can only apologizeI will call todayI have children and I appreciate teachers who reinforce the values of what is taught at home Sincerely [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The telephone number provided to call was in MarylandMy move was in Kentucky and had nothing whatsoever to do with the office in MarylandThe operations manager there was very nice but couldn't help me.Regards, [redacted]

Thank you for your feedback, I see you contacted the customer care team and a claim/complaint form has been sent to you, we look forward to receiving the information back and processing your claim/complaint with All My Sons

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint for the following reasons:I... located the music stand. The contract for this move included All My Sons to disassemble and reassemble items. Since All My Sons clearly failed to reassemble what they took apart, and since I have to do the reassembling, their failure is a breach of our contract. They owe me a refund for that.The second breach for which they owe me a refund is the hours they agreed to have [redacted] - their employee - to be onsite working, when [redacted] did not work. Those hours add up, and I expect to be paid for that breach. This crew knew they were not working for free. At any employer, not working when you're supposed to be working would be insubordination and grounds for termination. All My Sons is responsible for their employees, in fact this crew is family, so they knew the inner dynamics, the problems, and it is a reasonable expectation that an employer know certain people require supervision and regular checkups. My sister said at the unloading house, the workers were all asking "where is ***?", when [redacted] was in the basement changing clothes and doing any and everything except moving, which was what he was paid to do. I want my money back. Regards, [redacted]

I had the pleasure of meeting the customer today and personally handed them the check for $deposit***, I am so sorry for the miscommunication, it was nice to meet you todayCall me if you need anything

The moving process was greatThe staff was friendly and very good with our moveHowever, when they moved our treadmill they scratch our basement door bad and dropped it on our brand new hardwood floors The staff was very apologetic and said hey I will contact my supervisor and we will fix thisIt has been months and they keep blowing me offThey say "Hey we are looking at solutions to fix this." They say that if anything goes wrong they will cover it, however, I find that to be completely false I would not recommend using them just because if something breaks or gets ruined they don't care

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] It has posted as of this morning10/4/16...Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This past Monday or Tuesday, ***, the customer service supervisor, said I'd have to sign a letter in order to receive the 303.80, which they agreed to via Revdex.comHe emailed me the letter, which I was prepared to sign and return, until I read the additional language/fine print they added without telling you or meThat fine print says my signing the letter prohibits me from filing additional claims for missing items/damages etcMy sister cannot find the mirror that goes to her bedroom suitI don't know why they are including the fine print, when they also mailed me a claim form for damages and missing itemsI emailed [redacted] telling him about this additional language they decided to add and about the missing mirrorI also asked him to confirm whether they increased the hourly rate when they sent an additional mover/helper, because when I spoke to a supervisor while at work, that supervisor said he could send an extra helper at a higher hourly rateI wanted to confirm with [redacted] whether the hourly rate of 159/hr increased because [redacted] decided to hang out/lollygag in the basement for hours, which is a breach of contract because [redacted] should have been workingI have not heard back from ***At this time, I need you to please contact them regarding two items because they are ignoring me: All My Sons agreed to pay 303.80; we did not agree to have me sign a letter containing language barring claims for missing/damaged items; if they intended to include that language, they should have been up front with both you and me about that, rather than trying to have me sign something without reading what I'm signingAlso, they need to confirm whether the original hourly rate of 159/hr increased (when [redacted] was not even working, even though we were paying him to be onsite to work)Thank you Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I appreciate the reduction in cost of $300.00, which is what I requested There was also damage to a door casing I do not know what this will cost but wish for the repair to be covered as well I can get an estimate and submit for this repair to be made and paid for by the mover Thank you

If the customer has damages they need to be reported to the claims department/customer care team, we will then process the claim and the complaint as a whole for one settlementThe number to the Customer Care Team is ###-###-####