All My Sons Moving & Storage of Louisville

Calibri, Arial, Helvetica, sans-serif;">As of today, the only response from All My Sons was that they sent a furniture damage claim form, which in no way addresses my concerns with the length of time it took for them to complete the job nor the fact that they left so many items behind at the previous location I consider this issue unresolved until they have addressed those concerns

All damage claims need to be reported to the Claims/Customer Care DepartmentPlease call ###-###-#### and we will be happy to assistThank you

The shipper signed and accepted the terms of our standard uniform bill of lading contractThe contract states liability is $per pound per article, the customer signed this liability coverage, the customer submitted a claim with weights in total of lbsthe total liability is $We apologize that we did not meet the shippers expectations, in an effort to resolve this matter and allow the shipper to put this behind them, we are extending a full settlement of $1,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below A refund of less than $is unacceptable The hours billed for the same amount of service is not reasonable The unfair business practices and price gouging is also unacceptable under any standards Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

[redacted] complaint [redacted] I issued a credit on 8-15-for $which I believe is about $more than [redacted] requested 0in 0pt;">

Please submit the repair estimate to us for our reviewThank you

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards, [redacted] ***

All my sons on the phone seems very nice at first and they gave me an original quote of 109$ per hour for two people to help me unload a moving truckI let them know I had my own moving truck and I just needed help unloading itThey told me the minimum was two hours at a rate of 109$ and that the employees had an hour of travel I agreed to do business with them since their quote was better than their competitorsThe services were great, the two young men who helped us showed up to my place with a moving truck (which I didn't need) they completed the job in 1hr 20minI had no complaint about they amicable, respectful and professionalThen we called the office to finish and complete paymentThe billing rep then raised the per hour rate to 129$ charged 40$ for fuel for the the truck that I didn't request and charged an additional hour for travel timeThe total cost after taxes came out to $for an 1hour and 20mins of workThis is robbery at its finestCharging an additional hour for travel while still on the clock for the original two hours is beyond ridiculous, charging the customer 40$ for fuel costs for the truck I didn't need made matters only worseI felt mislead, cheated and certainly unhappy with my interactions with All my sons Louisville KYI wouldn't refer them to my worst enemy because it would mean they would still be turning in a profit

Please see the email that was sent to the customer below, there was a series of emails sent to her explaining every detail of her move, she also recieved phone calls going over the detailsWe did not and do not scam any customers, we have many processes and procedures to make sure we are giving our customer the best moving experience, period Hello , For your move, I will send you full time professional movers and a 26ft truck for only $per hourThe clock starts when we arrive there at your current location and ends after unloading at your final destinationThere is a hour minimum and after that we prorate by every minutesI only add hour flat for total travelThis gives my men minutes to get to you and minutes to get back to our warehouse after completing your moveWe also have a standard 10% fuel surcharge and standard material charge added for any packing materials used on the move Full service moving includes quilt-pad wrapping on all wood and glass furniture, as well as any standard disassembly and/or reassembly that is requiredWe are also fully licensed and insured, so your move does include basic protection on the items we move for you at no additional fee We have over years experience in the industryWe are also a [redacted] through [redacted] , so we absolutely have the talent and care to make this a great experience with our familyPlease contact me as soon as possible if you have any questions or concernsHope all is well We know how stressful moving is and with our experience - we can assure you a fast, professional moveWe are a family owned, full service moving and storage company that will accommodate all of your moving needs and storage needsPlease feel free to contact me at [redacted] and I will be happy to answer any questions or concerns you may have It's time to move, so relax and let our family move yours!All My Sons Moving and Storage [redacted] Your scheduled move date is:Friday September, 16, Just in case you wanted to check out a cool site go here: https://www.protectyourmove.gov/There is all of the information you need for movingI hope to hear from you soon

We never received the $refund promised by All My Sons We are very eager to put this whole horrible experience and this terrible company behind us [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]Again, there are two separate issues One is the matter of complete and flagrant disregard for our property We expect (and have seen) minor damage to occur during any move However, our findings upon unpacking were shocking The gross negligence required to wrap an $photo in a single piece of bubble wrap (which fell off during transit) is as shocking and sloppy as it is disrespectful The multiple pieces of several damaged (not scratched or scuffed, but crushed) furniture There are professional standards at play, and All My Sons violated them.The second issue is insurance coverage Given that we thought that a purportedly competent and ethical company acting in good faith would damage very little in transit...and expected (based on past experiences) that such a company would make good on its mistakes...we did not buy supplemental insurance However, as I've indicated, acts of gross negligence may invalidate any service contract Were All My Sons to take our $16,and simply light our good on fire, would the company be "on the hook" for only cents/pound? This is a question being considered.I expect better, despite having been so far disappointed, from this company Regards, [redacted]

Thank you for your valuable feedback, we understand you were not present during the move and the move was supervised by your family membersWe are sorry if there was any miscommunication or confusion during the relocationUnfortunately, I cannot offer $333.00, the maximum I can offer as a customer service gesture is 10% of the cost of the moveThis amounts to $73.00, however I will increase the offer to $to show good faith and acknowledge your concerns

Thank you for the valuable feedback, I have issued a refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I will complete the form sent by the business, including photos where necessary and submit to them for review I will not consider this issue resolved until a proper and acceptable response and reimbursement by All My Sons has been submitted.[I will complete the form sent by the business, including photos where necessary and submit to them for review I will not consider this issue resolved until a proper and acceptable response and reimbursement by All My Sons has been submitted.] Regards, [redacted] ***

Matter has been resolved with a refund per the consumers call to the Revdex.com

We have taken the time to review your account againOn the day of your move, one of the members of our moving crew took a photo of your TV before they moved it because it was already broken prior to us arriving at your residenceWe have that photo on fileUnfortunately, you also didn't submit any photos of the damage and our claim file that we have for you was still incomplete after we sent multiple requests for more informationAt this point, it was the decision of our customer care team to deny the claim due to lack of evidenceIf you have any further questions, feel free to reach out and talk to one of our representatives so we can explain the decision further

Is the broken glass completely preventing from the bed frame being used? We only have one picture of broken glass, no pictures were submitted of the bed frame that is referencedI understand you dont agree with the contract you signed accepting valuation coverage, however full replacement was not purchased, or additional insuranceI want to resolve you but must work within the perameters of the contractI will increase the offer to $to show customer care and good faith, thank you

Message to Revdex.com Louisville LOADING V/S UNLOADING Complaint filed REF# [redacted] & [redacted] Refer to the Notarized Complaint filed 6/22/and mailed Certified 6/25/I have not received any correspondence from this complaintTo simplify my complaint: One company charged over $(hrs) to load my bedroom apartment and the other company charged $(hrs) to unloadThe same items, same truckUpon arrival of the LOADING staff, they arrived with a semi truckThey reviewed the items in the apartment and told me "no way" the items would fit in the Penske moving truck I rentedAdditional they asked ME to go to apartments to ask the other tenants to move their carsUnderstand it was a very slight advantage to have my rented truck where the cars were V/S the additional ramp to the side of the walkwayBoth men smoked downstairs and did nothing until our Maintenance Staff told the men to start loading and they were waisting timeThey did nothing for the 1st Hour after their arrivalloader rarely came upstairs , he simply waited in the truck for his partner to bring him thingsOnce they loaded the truck it was approximately 1/full! The UNLOADING staff: same items, an even farther distance from the entrance, took less than hours to unloadThe men worked together unloading, not man waiting in the truck, each of them loaded on their dolly and each of them carrying items to the apartment, placing them in the locations indicated on each box and set up the items where neededI never would have known there was such a huge difference in hours billed if I did not experience this load and unloadOnce again I am filing the same complaint to you, the Revdex.comI expect to receive a 70% refund from the LOADING CompanyThere is no excuse for this price gouging!

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***