All My Sons Moving & Storage of Louisville

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Bed frame is completely ruined. The glass headboard on the bed frame cannot be easily replaced (monetarily speaking) so we were looking to be compensated for the entire bed frame, which weighs lbs, amounting to $in compensation at $0.60/lb/item. I tried to explain that the headboard was part of the larger item, the bed frame as a whole, and we would like to be compensated for the bed frame as a whole, not just one part of the glass headboard. They argued that the bed frame did not weigh that much and said they were only compensating for the glass they broke. I have attached some documents that might be useful. This may sound unclear to what I am trying to explain, but feel free to contact me if you have any questions. Thanks
Regards,
*** ***

Revdex.com:
I have not received the checkOn the paperwork I included my current address, which is where I was moved to. It's *** ***
*** *** *** ** *** I have had no luck in reaching someone on this so I would appreciate your assistance with correcting thisI have also reached out to the new house owners and they have never seen the check at their house (it was the *** *** address).
Regards,
*** ***

Revdex.com: I tried to call them to resolve at the number you gave and they transferred me to a voice which the message said he would return on January
11th..yes JanuarySounds like they just past you around until you give up.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. [Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
Regards,
*** ***

Thank you for your valuable feedback, we understand you were not present during the move and the move was supervised by your family members. We are sorry if there was any miscommunication or confusion during the
relocationUnfortunately, I cannot offer $333.00, the maximum I can offer as a customer service gesture is 10% of the cost of the moveThis amounts to $73.00, however I will increase the offer to $to show good faith and acknowledge your concerns

we have reviewed this complaint in its entirety, we have also reviewed the move, all processes and procedures were followed correctly, the customer was not overchargedWe have sent the customer a copy of signed Bill Of Lading for this moveWe also discounted *** to show good faith.
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[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have not received the checkOn the paperwork I included my current address, which is where I was moved to. It's *** ***
*** *** ***
*** ** ***I have had no luck in reaching someone on this so I would appreciate your assistance with correcting thisI have also reached out to the new house owners and they have never seen the check at their house (it was the *** *** address).
Regards,
*** ***

We have asked the customer to please contact our customer care team so we can process and resolve her claim the number is ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your
reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. I will complete the form sent by the business, including photos where necessary and submit to them for review. I will not consider this issue resolved until a proper and acceptable response and reimbursement by All My Sons has been submitted
[I will complete the form sent by the business, including photos where necessary and submit to them for review. I will not consider this issue resolved until a proper and acceptable response and reimbursement by All My Sons has been submitted.]
Regards,
*** ***

We have not had an opportunity to review the shippers claim, please give us the opportunity to resolve before stating dissatisfied with a resolution that has not yet been presented

Yes, the one page settlement agreement is a full and final settlement agreementIf you wish to file a formal claim, you will need to contact the Customer Care Team and start the claims process

We quote every job over the telephone by an hourly basisWe only give a full estimated amount when an in homes estimate is completed and at that time it is still an estimate based on the household goodsWill our customer please contact us at ###-###-#### so we may address all concernsThank you

We have investigated the complaint made by the customer, based on the account in our system all processes were followed correctly explaining the charges to the customerThe charges were verbally explained and sent via email to the customerDoes the customer not recall these conversations and receiving the email? We never want a customer to be unhappy we are pleased to extend an offer of 10% discount for moving servicesPlease advise if we can send you the form to accept the settlement offer of 10% off the cost of the move

I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We are glad you fould the music stand to the piano, we are sorry we did not meet expectations during the relocaitonThe maximum serivce discount is 20% of the cost of the move, based on your experience we will honor the 20% discount as a settlement, the amount is $

The phone number to call is our customer care team located in Dallas, TX the number is ###-###-#### or ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I examined the furniture after it has been unloaded and found scratches on one, another lost a wheel which was given to me after unloading and a light under the curio cabinet had come looseUpon my return home, I noticed that my oak floor on the landing had a gouge, not a scrach, on itThe wall by the steps also had scratches$will not cover the repair of these itemsAMS cannot charge me for the time it took inexperienced movers to move pieces of furnitureI had another estimate from another mover who would have charged me USD to moveHe came and saw what he had to move and was not going to charge for travel time or gasI did not hire him because he was unavailable for weeks and I had no time to waitAMS was close to the estimate I was given by the first moverWe traveled to the storage place and arrived there at around pmWhy was there such a discrepancy between their time and ours? Were they charging me for the time I was waiting on the phone talking to you about the charges? The movers also held my furniture ransom until I signed the credit card paymentAT this point the psychology of the situation was in their favorI wanted my stuff unloaded, but I could not get them until I paidI had no time to really review the additional chargesAll I know was I was being overcharged from $ max to $In addition the scratches on the furniture and othe damage and the gouge on my oak floor and scratches on the wall cannot be repaired by their $offerI suffered damages and the stress of dealing with them is worth more than the %I wasted a lot of time waiting for them to load and unloadAn inspection of the furniture to be moved should have been doneAnd a written estimate done at the houseAn estimate over the phone was insufficient since they could add on as many hours as they log in on their tabletThis is not acceptable as it smacks of deceit and trickeryI am apprising the Federal Motor Carrier safety Administration of this practiceCharging for fuel for a mile trip is illegal, and holding my stuff ransom until I paid is also illegalI would like my floor fixed, the wall scratches and paint matched, the furniture scratches fixed, the light restored and the wheel put on the furniture that lost it.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
As of yet NO refund has been issued to my Credit card...Friday, September 30th, 2016...I will consider this resolved once I see the refund of $on my credit card account (I get real-time postings via smart phone)*** Said he would do it last Sat., then again this past Wed.9/

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I sent the mailing address in my last response but have not heard a response on the check status nor their actions on this
Regards,
*** ***