All My Sons Moving & Storage of Louisville

Firm states that they will issue a $refund to the complainant

I packed my own things and one box had nearly everything broken in itIf it had been several boxes I would have thought it was my packing But since it was only one box I feel that it was the movers who cased this damageI also lost
two valuable pieces of jewelryA diamond ring and a braceletThey refused to
take responsibility

We are in communication with our customer and working towards a resolution

We quote all of our customers at an hourly rate, we do not quote flat ratesI have reviewed the customers file and details of the relocationAll charges are correctWe also attempted to work with our customer to offer a discount as the customer hired us to perform a service and then stated they did not have the money

As I read through the customer reviews for All My Sons moving I am sick to my stomach as I feel like each of the negative reviews is a bit of what I experienced over the weekend with our moveI only wished that I had read them BEFORE I reserved All My Sons as I would have gone to another vendorI booked the moving well in advance(about days)I was told on the phone that I would get a call one week prior to the move and I did not - so I called them on Monday of the (Sat) move weekSteve told me at the Louisville office that their policy is to call days out for movesOk, no problemWe work through the details and he lets me know that they will be there with guys (we had set up at the initial reservation for guys)Steve said that he felt that the original booking agent had over estimated the job and he didn't think it would need guys and that the bill would reflect the lower cost
He confirmed that the team and truck would be at our move-out house between 8am-8:am on SaturdayAt 8:I called the officeSteve said that he was just about to call me as he had just received a call from the driver that they had hit a pole when getting gas that morning and he needed to go out there and take pictures before they could be on their wayHe told me they would be at our house by 10amThey arrived at 9:amI left with our dog and went the miles to our new houseMy husband stayed at the house with the moversI got lunch for the team at noon thinking they would be coming to my new house any time - I called my husband at 1pm and asked if he wanted the lunch there and he said yes as they weren't close to being doneI brought the lunch to themIt was about 4:30pm before they reached our new house with the truckThey VERY long story is that it was only half of our stuff and it took another full day and twich the estimated amount to move usThey also - broke both the washer AND dryer doorstook the door off to my basement and didn't know what they did with the pins so we can't put the door back on and on and onIt was such an unbelievable - please make this nightmare end weekend! Please heed my warning and DO NOT USE this moving company - you will be sorry! I wish I could turn back time and pick another company!

I am very dissatisfied with All My Son's moversWhat I was most dissatisfied was they weren't up front with all the cost involvedI wasn't able to pay for everything to get moved because of hidden costI would not recommend these movers to anybody

There is a dedicated customer care team that will help you process your claim and complaintPlease call us at ###-###-#### and a customer care specialist will send you the claim/complaint forms, you will follow the instructions for submitting your claim, send it back to us and your claim/complaint
will be processed accordingly, Thank you, we look forward to hearing from you soon

We have read your claim/complaint in its entirety, we would like to apologize that we did not meet your expectations during your relocation with usThe settlement offer is 10% of the move, $

Good morning, all quotes over the phone are given by an hourly basis, we do not give an estimated price for a move over the phone, we don't want any confusion with our customer, we would like to offer $as a resolution

I just called *** to discuss her issues with the settlement agreement, if you will refer to my last corespondents I stated we cut checks every Wednesday and they go out in the mail the next Monday or Tuesday, the day prevision is there in case there are any hiccups, we want to under promise and over deliverI am happy to issue the refund to the credit card ending in 0059, the settlement has the full legal entity name on it, I have never seen a settlement with a company letterheadThis is a very simple processI have attached an updated settlement agreement stating we will issue a refund of $to credit card ending in 0059, once the customer sends the settlement, I will issue the refund through our database, it takes as little as days and as many as to reflect on the customers end, due to the banking institution they use

We are sorry to hear the customer is not happy with the settlement agreementThe valuation for house hold goods was $based on our legal obligation of $per pound per article, the estimate for damages to the home was $for a total settlement of $If you are rejecting this offer, please contact your dedicated customer care specialist and we will move forward with the settlement dispute processThank you

Thank you for advising us of the estimate for repair, we want to get you resolved as quickly as possible so you can put this behind you and enjoy your new homeTypically the claims forms must be completed and then processed by the Customer Care Team, however in an effort to resolve this for you, I have attached a settlement form for you to complete, if you return before Wednesday August 2, (the day I submit checks), the check will go out next Monday or TuesdayPlease feel free to call Ashley at ###-###-####, if you have any additional questionsThank you for your valuable feedback so we may address these issues with the moving crew

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*** *** ** *** I am writing in response to Complaint ID #*** I submitted this complaint and was out of town when the email requesting my response was sent The response the "merchant" gave is not sufficient It is simply some cookie cutter reply and doesn't address any of the complaints that I described at length. The issue is most definitely not resolved and this business is absolutely scamming people (check out their track record, there are complaints like mine everywhere, their currently employees complain that they are forced to do unethical things to customers, their auto response doesn't get to a fraction of the issues I have mentioned)Please reopen this and don't let it show as resolvedThank you, *** ***

Hello
My name Nicole S*** and I had scheduled a move with All my Sons in Louisville KentuckyI heard great things about the company, often saw the trunk in my area so decided to callThis is my first move so I wanted everything to be smoothI made the call in early June for a July 30th moveThe guy I talked to was very polite gave me a quote, that I thought was reasonable and everything was set...I was told I will relieve a call the week of the Move
On Wednesday, July 29th I received a call and was giving details about what to expect and was told it would be an afternoon move
Today, I took off of work and waited for you all, because I was told I would get an min call before you all would show upAround 2pm I called to follow up and was told by dispatch "that they were finishing up jobs" and would be on their way
Finally 4:comes around and I decided contact via Twitter and first they were helpful - got me connected to PetePete called me around 5pm to inform me that he could not get to me today because his men could not be out til 7pmI told Pete that I had to be out of my apt by todayHe then says he would call me back to see if he could pull some strings( like he was doing me a favor) He then calls me at 5:to inform me that there is nothing he can doand he can get me on Monday
Couple of things are very wrong with Pete and All my Sons customer serviceI can not believe this has happened to meI feel like you all didn't care one bitI scheduled this a month in advance...I should have had no problemsBut I feel like I was bumped for a higher paying job and if you all feel like that maybe you need to only focus on bigger moves
Pete also needed to realize although all my sons and crew are knowledgeable regarding crews not being able to be out at 7pm, people just wanting to get moved do notHe may a point to say that like it, I was supposed to know
Also Pete said he realized my move wouldn't happen an hour before calling, why not call me that way I can schedule something else
Now I'm stuck, by myself trying to move my things by tonight!! I will never call you all, or refer you to friends or family
horrible service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my
complaint. For your reference, details of the offer I reviewed appear below.The telephone number provided to call was in MarylandMy move was in Kentucky and had nothing whatsoever to do with the office in MarylandThe operations manager there was very nice but couldn't help me.Regards,*** ***

Revdex.com:
I sent the mailing address in my last response but have not heard a response on the check status nor their actions on this
Regards,
*** ***

Revdex.com: I tried to call them to resolve at the number you gave and they transferred me to a voice which the message said he would return on January
11th..yes JanuarySounds like they just past you around until you give up.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
Again, there are two separate issues One is the matter of complete and flagrant disregard for our property We expect (and have seen) minor damage to occur during any move However, our findings upon unpacking were shocking The gross negligence required to wrap an $photo in a single piece of bubble wrap (which fell off during transit) is as shocking and sloppy as it is disrespectful The multiple pieces of several damaged (not scratched or scuffed, but crushed) furniture There are professional standards at play, and All My Sons violated themThe second issue is insurance coverage Given that we thought that a purportedly competent and ethical company acting in good faith would damage very little in transit...and expected (based on past experiences) that such a company would make good on its mistakes...we did not buy supplemental insurance However, as I've indicated, acts of gross negligence may invalidate any service contract Were All My Sons to take our $16,and simply light our good on fire, would the company be "on the hook" for only cents/pound? This is a question being consideredI expect better, despite having been so far disappointed, from this company
Regards,
*** ***

There is still no credit issued to my Credit card

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedFor clarity, All My Sons is offering a charge of $and refunding $from the original $charge; is that the case? Or is it that they are offering a $reduction from the original $800....either way is acceptable; just want to get this over with and move on....such horrible experience!
Regards,
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