All My Sons Moving & Storage of Louisville

We have taken the time to review your account again. On the day of your move, one of the members of our moving crew took a photo of your TV before they moved it because it was already broken prior to us arriving at your residence. We have that photo on file. Unfortunately, you also didn't submit any...

photos of the damage and our claim file that we have for you was still incomplete after we sent multiple requests for more information. At this point, it was the decision of our customer care team to deny the claim due to lack of evidence. If you have any further questions, feel free to reach out and talk to one of our representatives so we can explain the decision further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
It has posted as of this morning. 10/4/16...Thank you

This tv that shipper is claiming we broke was broken before we even moved them. Have pictures of damage before we moved. Tv was not set up in the home like the other three tvs were, it was sitting by the front door and facing the wall. Movers over heard [redacted]'s husband in the other room saying that they were going to blame the tv on the movers so they can get a free one. [redacted] husband had a receipt in hand before we even finished loading and presented in to the driver at destination after plugging the tv in. They did not check the other tvs.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint for the following reasons:I...

located the music stand. The contract for this move included All My Sons to disassemble and reassemble items. Since All My Sons clearly failed to reassemble what they took apart, and since I have to do the reassembling, their failure is a breach of our contract. They owe me a refund for that.The second breach for which they owe me a refund is the hours they agreed to have [redacted] - their employee - to be onsite working, when [redacted] did not work. Those hours add up, and I expect to be paid for that breach. This crew knew they were not working for free. At any employer, not working when you're supposed to be working would be insubordination and grounds for termination. All My Sons is responsible for their employees, in fact this crew is family, so they knew the inner dynamics, the problems, and it is a reasonable expectation that an employer know certain people require supervision and regular checkups. My sister said at the unloading house, the workers were all asking "where is [redacted]?", when [redacted] was in the basement changing clothes and doing any and everything except moving, which was what he was paid to do. I want my money back.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]Again, there are two separate issues.  One is the matter of complete and flagrant disregard for our property.  We expect (and have seen) minor damage to occur during any move.  However, our findings upon unpacking were shocking.  The gross negligence required to wrap an $8000 photo in a single piece of bubble wrap (which fell off during transit) is as shocking and sloppy as it is disrespectful.  The multiple pieces of several damaged (not scratched or scuffed, but crushed) furniture.  There are professional standards at play, and All My Sons violated them.The second issue is insurance coverage.  Given that we thought that a purportedly competent and ethical company acting in good faith would damage very little in transit...and expected (based on past experiences) that such a company would make good on its mistakes...we did not buy supplemental insurance.  However, as I've indicated, acts of gross negligence may invalidate any service contract.  Were All My Sons to take our $16,000 and simply light our good on fire, would the company be "on the hook" for only 60 cents/pound?  This is a question being considered.I expect better, despite having been so far disappointed, from this company.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
A refund of less than $60 is unacceptable.  The hours billed for the same amount of service is not reasonable.  The unfair business practices and price gouging is also unacceptable under any standards.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This past Monday or Tuesday, [redacted], the customer service supervisor, said I'd have to sign a letter in order to receive the 303.80, which they agreed to via Revdex.com. He emailed me the letter, which I was prepared to sign and return, until I read the additional language/fine print they added without telling you or me. That fine print says my signing the letter prohibits me from filing additional claims for missing items/damages etc. My sister cannot find the mirror that goes to her bedroom suit. I don't know why they are including the fine print, when they also mailed me a claim form for damages and missing items. I emailed [redacted] telling him about this additional language they decided to add and about the missing mirror. I also asked him to confirm whether they increased the hourly rate when they sent an additional mover/helper, because when I spoke to a supervisor while at work, that supervisor said he could send an extra helper at a higher hourly rate. I wanted to confirm with [redacted] whether the hourly rate of 159/hr increased because [redacted] decided to hang out/lollygag in the basement for hours, which is a breach of contract because [redacted] should have been working. I have not heard back from [redacted]. At this time, I need you to please contact them regarding two items because they are ignoring me: All My Sons agreed to pay 303.80; we did not agree to have me sign a letter containing language barring claims for missing/damaged items; if they intended to include that language, they should have been up front with both you and me about that, rather than trying to have me sign something without reading what I'm signing. Also, they need to confirm whether the original hourly rate of 159/hr increased (when [redacted] was not even working, even though we were paying him to be onsite to work). Thank you.     
Regards,
[redacted]

I see that an estimate was not provided, this customer was quoted over the phone, the quote was for an hourly rate, we charge in 15 minute increments after the 3 hour minimum is reached. I have researched and I see that all processes and procedures were followed during the booking process, please...

accept my apology if you were confused on the pricing, also please accept a customer care apology of $50.00. Thankyou.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]They did not send me notice of every charge before the move.  I received the hourly charge, the gas surcharge and the deposit charge which they told me would be deducted from my final payment.  Also after now reading reviews of this company on yelp and other sites, this has happened to many other people where they add charges at the end not explained to the customer when signing up with them.  A truly unethical company.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am rejecting my complaint because this is more than just claiming damaged goods and I'm not sure the net value of the damaged goods would be enough to satisfy my complaint.  This is also about terrible service, broken promises, lies, and poor customer service and I want a full refund.  I should not have to fill out a claims packet it, have it notarized, and waste MORE of my time just to have this rectified.
Regards,
[redacted]

Thank you for your valuable feedback, we understand you were not present during the move and the move was supervised by your family members. We are sorry if there was any miscommunication or confusion during the relocation. Unfortunately, I cannot offer $333.00, the maximum I can offer as a...

customer service gesture is 10% of the cost of the move. This amounts to $73.00, however I will increase the offer to $80.00 to show good faith and acknowledge your concerns.

All damage claims need to be reported to the Claims/Customer Care Department. Please call ###-###-#### and we will be happy to assist. Thank you

As of today, the only response from All...

My Sons was that they sent a furniture damage claim form, which in no way addresses my concerns with the length of time it took for them to complete the job nor the fact that they left so many items behind at the previous location.  I consider this issue unresolved until they have addressed those concerns.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I will sign the settlement release and upload to this site as soon as I get it printed and scanned and notations are made with regard to the credit being processed via my credit card. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For...

your reference, details of the offer I reviewed appear below.We have already submitted extensive documentation of our damage, and received a wholly unsatisfactory offer.  We consider this company's actions to be grossly negligent, which may, in fact, invalidate our initial service agreement.  We are in discussions on that issue.Essentially, All My Sons is aware of the fact that they badly damaged many of our pieces.  They caused a great deal more damage to our goods than any other moving company with which we've worked in the past.  We are flabbergasted by their lack of attention to our property, and insulted by their offer to "settle" the claim for just under $270.  They caused thousands and thousands of dollars worth of damage.Please follow up.
Regards,
[redacted]

Is the broken glass completely preventing from the bed frame being used? We only have one picture of broken glass, no pictures were submitted of the bed frame that is referenced. I understand you dont agree with the contract you signed accepting valuation coverage, however full replacement was not purchased, or additional insurance. I want to resolve you but must work within the perameters of the contract. I will increase the offer to $200 to show customer care and good faith, thank you.

Our customer care team will help you with your complaint/claim. Please call us directly at ###-###-####.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Our customer has not paid for the services received. We have to receive payment in order to deliver her belongings.

THank you, the refund has been issued as of 9/28/2016. I suggest you contact your bank to see if they have a pending refund for you.