All My Sons Moving & Storage of Louisville

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.There was no offerI was told when I called the number provided to go back to the local office and, at this point, have not been given any resolutionThe new operations manager called me and primarily was concerned with working out payment, not dealing with the issues I raised or addressing the poor service.Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] As of yet NO refund has been issued to my Credit card...Friday, September 30th, 2016...I will consider this resolved once I see the refund of $on my credit card account (I get real-time postings via smart phone)*** Said he would do it last Sat., then again this past Wed.9/

I have made several moves in my life and this last move with All My Sons was the worst in both time and damage Their drivers were clueless on how to load a truck and actually had to spend a whole day reloading a truck because they overloaded it Of course, they don't have 18-wheelers, so they had to use two smaller trucks They lied about the number of drivers they would use and how long it would take They lied about the cost, holding our furniture hostage until we agreed to pay an increased amount for the move The damage to our furniture was because much of it was simply unprotected...including a wooden table that was placed upside down on the bef of the truck without padding Rather than accept pennies on the dollar in settlement for the damages and a gag order, we chose to accept our losses so we could spread the word about how bad this organization conducts business

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I will complete the form sent by the business, including photos where necessary and submit to them for review I will not consider this issue resolved until a proper and acceptable response and reimbursement by All My Sons has been submitted [I will complete the form sent by the business, including photos where necessary and submit to them for review I will not consider this issue resolved until a proper and acceptable response and reimbursement by All My Sons has been submitted.] Regards, [redacted] ***

[redacted] , please see the attached pictures I was not able to determine how to attach them on the Revdex.com website These pictures show the damage done during the move My brother can make these repairs for about $ This is substantially less than it would cost if we hire someone, as just the service call with no materials will cost $ We need to replace the wood trim, fill in the gouge in the ceiling and repaint and repaint the area on the wall that was rubbed out by furnitureThe largest damage is the wood trim If this is acceptable, please let me know whether my account will be credited the $($reduction in moving costs and $for the damage), or if a check will be written Thank you for your assistance with this matter [redacted] **., Agency Manager/Owner [redacted] Ph ###-###-#### Fax ###-###-#### Cell ###-###-#### [redacted]

I do not accept the business’s response because I was willing to pay what the business quoted me which I figured would be around $but they came with a $dollar charge which was not right in what the business verbally told me about their pricingI do not have $dollars at this time Thanks [redacted] Complaint # [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] I will take the 10% refund because I don't expect All My Sons to do anymore than thisI will wait for the business to perform this actionAt the same time, I still think the business should provide an accounting of the services performed, rather than simply charging the balance unbilled from the original estimate.Regards, [redacted]

check # for the amount of $was mailed on 11/4/to the address provided on the settlement agreementWe will check with our bank and see if the check has clearedIf not, we will cancel and reissuePlease confirm, again, the exact mailing address you would ilke the check to be sent

Good morning, we see here the customer has filed a claim with us, all claims are processed based on the standard valuation selected by the customer of $per pound per articleThe customer is claiming that one item was damaged during the entire move, which was a headboard weighing lbsOur liability is $60.00, however in an effort to go above and beyond and resolve the customer we mailed a settlement agreement of $Below is our liabilityWe will still honor the $settlement we sent to our customerclaimingheadboard (glass broken panel )100lbs 100lbs x .60=$

The forms are for both claim and complaint, which is why it asks for a written statement, the form does not limit the customer in any way to provide us with all information they feel necessary for us to make a settlement offer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] Regards, [redacted]

[redacted] complaint [redacted] I regret Mr [redacted] s situation however, we never performed any services, did not have any signed order for service and therefore I can not get approval on any refund

I would like to offer a refund of 10% of the move back to our customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

[redacted] complaint [redacted] ***'s complaint is a little tricky because on any recording of me he would clearly have me stating to him that because of an emergency customer being brought into storage I had no access to his last vault which required a forkliftTo explain, any recording should have me explaining to [redacted] that until the emergency storage was delivered I literally could not physically get a forklift to his last vaultAs far as delivering his first vaults, I did this for reasonsSo his wife didnt have to help due to her pregnancyto save them the money on renting the truck and last to save them the inconvenience of doing it themselvesI regret the situation and doing all of the work for free saves at least $not to mention the time and inconvenience of having to move this themselves

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] I will accept the offer of 10% off on the total cost of this move due to their negligence in informing myself and other customers of many incidental charges

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]They did not send me notice of every charge before the move I received the hourly charge, the gas surcharge and the deposit charge which they told me would be deducted from my final payment Also after now reading reviews of this company on yelp and other sites, this has happened to many other people where they add charges at the end not explained to the customer when signing up with them A truly unethical company Regards, [redacted] ***

I hired all my sons in November of and it was the worst mistake I've ever made in LIFE, them three guys tore my sectional up they tore up my washing machine they put several big holes in my apartment walls and now there asking me to take a $no way mister I'm taking u to court mark my wordMaybe if your guys wasn't drinking beer and weed they could have done there job rightI'm pissed off don't use them!!!!