All My Sons Moving & Storage of Louisville

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowA refund of less than $is unacceptable The hours billed for the same amount of service is not reasonable The unfair business practices and price gouging is also unacceptable under any standards
Regards,
*** ***

Please call our customer care team at ***Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your
reference, details of the offer I reviewed appear belowhe did not offer real solution for each complaints, even he did not recognize that his staff did any damage even I still have the evidence
Regards,
*** ***
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[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
It has posted as of this morning10/4/Thank you

Good afternoon ***,
First I would like to apologize that we did not meet your expectations on the move with usAlso, that we did not get the agreed amount out to you immediatelyWe have a new manager and are making great advances to improve our locationAlso I am increasing the offer to $because I am truly sorry for the delay
Attached is the documentPlease sign, scan and email back to me (or fax ###-###-####)Also please include the exact mailing address you would like me to send the check when you return the document
Thanks and best regards,
*** ***
###-###-####

This is by far the worst moving company I have ever usedI was scheduled for a 3PM move, my phone call was finally returned at 4PM to say they would be there shortly, they called again at 6PM and asked if they could reschedule my move because they were all tired and had had a long dayI called back at 6:30PM explaining I had to be out of my current apartment by 5PM which is why I scheduled a 3PM moveThey didn't return my phone call until 7PM and said they would come the next day but I would have to be the last appointment of the day as a "work in." And they only offered to slightly decrease their travel feesNow, I'm stuck paying late fees for my current apartment and unaware if they will fulfill their end of the agreement to actually show up and do their JOB I'm paying them forI took a hour shift off work as a nurse to move today for NO REASON! Not only have I missed a day of income, I am paying out of pocket for late fees for staying in my current apartment past my deadline to be outThis is one of the worst businesses I've ever come in contact with and I will make sure no one I know gets screwed over by this company in the way I did

Please see the email that was sent to the customer below, there was a series of emails sent to her explaining every detail of her move, she also recieved phone calls going over the
detailsWe did not and do not scam any customers, we have many processes and procedures to make sure we are giving our customer the best moving experience, period.
Hello ,
For your move, I will send you full time professional movers and a 26ft truck for only $per hourThe clock starts when we arrive there at your current location and ends after unloading at your final destinationThere is a hour minimum and after that we prorate by every minutesI only add hour flat for total travelThis gives my men minutes to get to you and minutes to get back to our warehouse after completing your moveWe also have a standard 10% fuel surcharge and standard material charge added for any packing materials used on the move. Full service moving includes quilt-pad wrapping on all wood and glass furniture, as well as any standard disassembly and/or reassembly that is requiredWe are also fully licensed and insured, so your move does include basic protection on the items we move for you at no additional fee We have over years experience in the industryWe are also a *** through *** *** * *** ***, so we absolutely have the talent and care to make this a great experience with our familyPlease contact me as soon as possible if you have any questions or concernsHope all is well.
We know how stressful moving is and with our experience - we can assure you a fast, professional move. We are a family owned, full service moving and storage company that will accommodate all of your moving needs and storage needs
Please feel free to contact me at *** and I will be happy to answer any questions or concerns you may have
It's time to move, so relax and let our family move yours!
All My Sons Moving and Storage
*** ***Your scheduled move date is:Friday September, 16,
Just in case you wanted to check out a cool site go here: https://www.protectyourmove.gov/There is all of the information you need for movingI hope to hear from you soon

I chose this moving company based on good reviews and ratings when I was searching for a moverThe manager Collin proudly stated that they are employee owned and everyone who works there has a stake in the companyI hired them for my move of about miles to new homeI had multiple problems with themThe first thing that happened was that the movers were about hours late getting to our"first thing in the morning" move.The next thing was that they were very slow (paid by the hour)It took then 1/hours to move furniture from sq foot house and ft POD storage unitThey did not cover all the large furniture and nothing was tied down into their foot truckI left early to new house and my partner left after moving truck after mover stated that they wanted to "stop off and get lunch"About an hour after my partnet arrived at the new house, I got anxious and tried to call the companyAfter several failed attempts, I called the driver and he responded by telling me, "didn't the office call me" I told him no and he told me that the moving truck broke down about a block from the house we were moving fromHe didn't know the plan from that pointIt was about 3:in the afternoon by this time (move started at 10:15)After a full minutes of trying to contact the office, I finally reached WilliamHe told me that the moving truck had to be towed and that we would have our things moved in that night.He also told me those movers quitI told him hat I wanted to be updated every minutes which he did not doI finally called him again at 6:that night and was told that we would not get out things until the next day and everything was still on the truck from moveI was told about they would pay for hotel since all our clothes and bed on the truckWe had a do with us and had to stay at "pet friendly" hotel that cost me $they brough our belongings the next day aftyer transferring them to another trucknothing was tied down and very few items coveredThey were efficient in moving things off truckwe were told on arrival that many things were damaged badly and found this to be trueOur expensive and fairly new stainless steel refriderator had large dents and scrapes in it and my formal cherry dining room table had large gouges in itSeveral totes had broken lids and another new leather chair had a hole gouged in backThe rest of our furniture had scrapes and dents that were more minorWhen we saw the damage, we asked about insurance and the manager, William told me that they did not have anyWe told them this all was unacceptable and we did not want to pay for the moveWe got him after about minutes of argueing to not charge us for the money owed on move and that hotel would be paid up to $They already had $on my credit card and we asked that it would be refunded back to usWilliam agreed to this on that day 12/I reviewed my credit card yesterday (12/17) and noted the charge was still therI talked to William today and he refused to take the charge off claiming that fuel charges needed to be paidI reminded him of how careless they were with our move and that we were out a lot more money replacing and fixing the damaged goodsHe still refused to take charge offI told hm that I will have credit card company take charge off since it is a disputed chargeHe still refused to take charge off himself

We have investigated the complaint made by the customer, based on the account in our system all processes were followed correctly explaining the charges to the customerThe charges were verbally explained and sent via email to the customerDoes the customer not recall these conversations and
receiving the email? We never want a customer to be unhappy we are pleased to extend an offer of 10% discount for moving services

First they were late getting to my locationsecond they took their time to start out with only after they gave me a finish time did they speed upThey must have dropped my washing machine broke the lid and leaks at bottom I HAVE HAD TO BUY AN NEW WASHING MACHINETHEY TORE CARPET LOOSE FROM WALL BY SCOOTING HEAVY FURNITURE ON IT.HAVE TO GET LANDLORD TO FIX.THEY TORE CORNER OF DINNING ROOM CHAIR COVERPUT A BIG GOUGE IN COFFEE TABLE , SAW THEM SET DOWN ON BACK OF TRUCK AND TURN IT ON EDGE.SUPPOSED TO SEND CLAIM FORM AND HAVEN'T DONE THAT EITHER

Please call our customer care team at ***, we will be able to help you with your complaint and your damage claim

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

I apologize that your move seemed to take longer than you anticipated, it is difficult for a sales representative to know just how many hours a move will take and an hourly time estimate is not given over the phone, we do not want our customer to feel unsatisfied, we appreciate you saying the movers
were working hardCan we reach a settlement for $150.00? One and half hours? I would like to thank you for your input and consideration

This was the worst experience I have ever had movingThey show up Friday and tell me that they weren't told I had a basement and their truck isn't big enough and it is a man job not a man job (which I was quoted a man rate)They assured me that they would have an excellent crew come back Saturday morning with a bigger truck and menThey assured me this would save me money and time and they would have me out of the house before my dead line of 2:00pmSaturday comes and no moversI called and called; once I finally got ahold of Frank he said he would call me back in ten minutes that he showed my move was for the afternoonHe never called backI called again talked to Larry who told me he didn't know what he could do for me other than refund my depositI said that isn't an option, I have to be out of the houseI called again and Greg said he would do what he could and apologized for the promises madeHe finally got a crew of guys in a rented Ryder truck to move meThey showed up at 1:30pm -mind you my deadline to be out was I ended up moving the majority of the boxes myself along with two friends and my mother who wasn't in condition to moveWe finally got out of the house at The buyers were extremely upsetThe truck they brought didn't even fit all of my things which we ended up cramming in our cars just to get outThis was an awful experience and they made no attempt to do me any favors for their mistakeThey were charging me an hour for men, they "graciously" took it down to 109; however I was originally quoted an hourI ended up getting the an hour, but no other concessions were made for my emotional roller coaster and extreme frustration not to mention the anger from the buyers who were unable to make any progress on their end due to the delayI believe this business should not be in business if that is how they run thingsI will make sure no one I know will ever use this company

Labor Charge $Minimum Labor Charge $Fuel Charge $Travel Time Charge $Packing Materials $Specialty Items $Additional Charge $Storage $Total Charges $Payment $

Thank you for your feedback, please contact our customer care team at *** and we will get a claims package out to you

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.There was NO animal feces in the house It was not unsanitary and I had other people in the house at the time that can account that this is a claim
Regards,
Laura Ballenger

Thank you for your valuable feedback, we are mailing claims/complaint forms to *** *** ** *** ** ***, please complete and return to our Customer Care Team, if you have any questions please contact the Customer Care Team directly at ###-###-####

we have reviewed this complaint in its entirety, we have also reviewed the move, all processes and procedures were followed correctly, the customer was not overchargedWe have sent the customer a copy of signed Bill Of Lading for this moveWe also discounted *** to show good
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check # *** for the amount of $was mailed on 11/4/to the address provided on the settlement agreementWe will check with our bank and see if the check has clearedIf not, we will cancel and reissuePlease confirm, again, the exact mailing address you would ilke the check to be
sent