All My Sons Moving & Storage of Louisville

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform...

this action and, if it does, will consider this complaint resolved.Regards,[redacted]

Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.They have taken no action, explaining they will not do anything until their claim form has been reviewed by them.
Regards,
[redacted]

The forms are for both claim and complaint, which is why it asks for a written statement, the form does not limit the customer in any way to provide us with all information they feel necessary for us to make a settlement offer.

Please submit the repair estimate to us for our review. Thank you.

The shipper has spoken with the customer care team and the process and options have been explained to them. At this time the police are not done with the investigation, no one has been convicted or prosecuted for the alleged theft. The shipper has not provided any receipts, proof of purchase, or a...

completed claim packet. We have advised the shipper to contact their home owners insurance company and they can subrogate back to us, at this time we do not have enough facts or documentation to move forward.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We will be happy to assist you, please call the customer care team at [redacted]

All charges are correct for the services provided. We always want to give our customers the best moving experience, period. We can offer a refund of $59.50 as a resolution.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
As of yet NO refund has been issued to my Credit card...Friday, September 30th, 2016...I will consider this resolved once I see the refund of $109.00 on my credit card account (I get real-time postings via smart phone).. [redacted]  Said he would do it last Sat., then again this past Wed.9/28...

I am sorry for any confusion, it was my understanding that our valuable customer asked for $200.00 and in good faith I offered an extra $50.00 for the customer to possibly enjoy a nice dinner with the extra money. Again, we are under new management and have changed procedures as well. I believe our customer to be a fair and reasonable person and I hope we can get this matter resolved so he may put this behind him.

I would like to offer a refund of 10% of the move back to our customer.

Please call ###-###-#### and ask for the operations manager in order to receive a breakdown of charges.Tell us why here...

I rejected all my sons moving offer because they offered 192.00 for the damages they done to the house and furniture and also the time it took to do the job which was hourly.here is a pic of one area they damaged.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
 I appreciate the reduction in cost of $300.00, which is what I requested.  There was also damage to a door casing.  I do not know what this will cost but wish for the repair to be covered as well.  I can get an estimate and submit for this repair to be made and paid for by the mover.  Thank you.

I have made several moves in my life and this last move with All My Sons was the worst in both time and damage. Their drivers were clueless on how to load a truck and actually had to spend a whole day reloading a truck because they overloaded it. Of course, they don't have 18-wheelers, so they had to use two smaller trucks. They lied about the number of drivers they would use and how long it would take. They lied about the cost, holding our furniture hostage until we agreed to pay an increased amount for the move. The damage to our furniture was because much of it was simply unprotected...including a wooden table that was placed upside down on the bef of the truck without padding. Rather than accept pennies on the dollar in settlement for the damages and a gag order, we chose to accept our losses so we could spread the word about how bad this organization conducts business.

The customer care team has a 100% answer ratio, I do not know why you would be passed around, any customer care agent can help you. I am having a specialist call you instead.

Labor Charge $354.75
Minimum Labor Charge...

$0.00
Fuel Charge $48.38
Travel Time Charge $129.00
Packing Materials $19.00
Specialty Items $0.00
Additional Charge $0.00
Storage $0.00
Total Charges $551.13
Payment $551.13

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.There was no offer. I was told when I called the number provided to go back to the local office and, at this point, have not been given any resolution. The new operations manager called me and primarily was concerned with working out payment, not dealing with the issues I raised or addressing the poor service.Regards,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would...

not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The telephone number provided to call was in Maryland. My move was in Kentucky and had nothing whatsoever to do with the office in Maryland. The operations manager there was very nice but couldn't help me.Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  I will complete the form sent by the business, including photos where necessary and submit to them for review.  I will not consider this issue resolved until a proper and acceptable response and reimbursement by All My Sons has been submitted.[I will complete the form sent by the business, including photos where necessary and submit to them for review.  I will not consider this issue resolved until a proper and acceptable response and reimbursement by All My Sons has been submitted.]
Regards,
[redacted]