Value City Furniture

On 10/Ms [redacted] purchased the piece Alcove Counter Height Dining room tableThe merchandise was picked up on 10/23/2016.After reviewing Ms***’s Revdex.com complaint Vale City Furniture will deliver the correct color stools to Ms***’ s residence and honor the $ compensation back to Ms***’s form of payment once the delivery has been completed successfullyI have reached out to Ms [redacted] and left a voicemail asking her to return my call so we can set a proper date for her delivery.I apologize for any inconvenience Ms [redacted] may have experienced If Ms [redacted] has any further questions or concerns she may contact me direct

I am rejecting this response because: This item was discontinued, other customers were refunded the full amount of their purchase, and value city discontinued the item, and renamed the item, because they know that the item is garbageI'm not accepting this offerI refuse to spend anymore money with Value CityI would like a full refund or a higher percentage and delivery to be paid for a new order Regards, [redacted]

I was unable to locate an invoice for Ms [redacted] regarding her complaintIn order to investigate her complaint further, I will need additional informationName on InvoicePhone Number on InvoiceCity and State of PurchaseInvoice NumberOnce I am able to locate the appropriate invoice, I will follow up with an offer of resolutionIf Ms [redacted] has any further questions or concerns she may contact me directSincerely,Karema H***Phone: ###-###-####Fax: ###-###-####[email protected]

On 01/02/2017, Mr [redacted] purchased the Tribeca piece dining room set The merchandise is scheduled to be delivered to Mr [redacted] ’s residence on 04/08/2017.After recivivng Mr [redacted] ’s complaint I want to advise him that the merchandise is currently on back order until the above expected date of 04/08/I understand the frustration this has caused for Mr [redacted] so I have made direct contact with the store manager in regards to compensationThe store Manager is able to offer Mr [redacted] $for the inconvenience and delay in merchandise.I apologize for any inconvenience Mr [redacted] may have experienced If Mr [redacted] has any further questions or concerns he may contact me directanSignature.com

I was unable to locate an invoice for Mr [redacted] regarding his complaintIn order to investigate his complaint further, I will need additional informationName on Invoice Phone Number on Invoice City and State of Purchase Invoice Number Once I am able to locate the appropriate invoice, I will follow up with an offer of resolutionIf Mr [redacted] has any further questions or concerns he may contact me direct

After discussing Mr***'s rejection remarks with the Store Manager, we can only offer the option that was initially given to Mr***The amount of $is still available for Mr [redacted] to utilize as an in-store credit towards a new purchase

On 06/10/2015, Mr [redacted] contacted [redacted] NA and reported cracking and peeling on his Ciera Brown sectional According to this claim, [redacted] NA obtained pictures from Mr [redacted] which did not display tears but the aforementioned cracking and peeling.Mr [redacted] also provided his warranty certificate in his claim to [redacted] NA Under “How to Obtain Service” it states that the Customer must within five (5) DAYS of the occurrence of the stain or damage, notify the Administrator at the toll free number (877) 901-or online at www.warrantyservice.com.Unfortunately, Mr [redacted] did not report the tears when they occurred and therefore; [redacted] NA will be unable to cover the damages As Mr [redacted] has stated, the cracking and peeling was the end result of the tears However, it was determined by the extent of the cracking and peeling that the claim was not reported within the stated days.We understand Mr [redacted] ’s frustrations and in the interest of Customer Service, the General Manager is willing to offer a refund for the warranty purchase in the amount of $

I have emailed Ms [redacted] this morning advising that I have completed the remaining refund on her invoice She should see this refund post to her account within 3-business daysI additionally requested Ms [redacted] provide any update she can in regards to any correspondence with the delivery company I kindly ask Ms [redacted] provide me any information she can for further assistance.Sincerely,Jenna C [redacted]

On 07/02/2011, Mr [redacted] purchased the 3-piece Ciera Brown sectional This merchandise was delivered to Mr [redacted] ’s residence on 7/20/ Mr [redacted] also purchased that 7-year Leather Protection Warranty.On 06/10/2015, Mr [redacted] contacted [redacted] NA (the warranty administrator) to file a Claim According to Mr [redacted] ’s invoice, the Leather Protection warranty certificate was enclosed in the warranty kit delivered on 07/20/ I have also attached the warranty for review.Under “Coverage” it states that this limited warranty covers staining from household food and beverages or human and pet bodily fluids It also covers rips, tears, burns and ballpoint pen ink or lipstick Unfortunately, Mr [redacted] ’s warranty does not cover cracking and peeling However, in the interest of Customer Service, the General Manager is willing to offer a refund for the warranty purchase We want to make shopping easy for our Customer’s and apologize if the warranty caused any confusion.If Mr [redacted] has any further questions or concerns he may contact me direct

After receiving Mr [redacted] complaint I have spoken with the store Manager and have confirmed that Mr [redacted] has a delivery of the correct merchandise on 03/03/A phone call has already been provided to Mr [redacted] to provide him with the date of deliverySince a new table is being delivered we will not provide the floor model to Mr***.I apologize for any inconvenience Mr [redacted] may have experienced If Mr [redacted] has any further questions or concerns he may contact me direct

On 9/11/16, Ms [redacted] purchased the Adrian Graphite love seatThe furniture was delivered to Ms [redacted] ’s residence on 10/11/16.The General Manager at our store location was contacted in regards to Ms [redacted] ’s complaint that was filed through the Revdex.comThe General Manager agreed to even exchange the love seat with a new love seat of the same style and colorThe exchange was completed on 10/20/At this time, the complaint is considered resolved.I apologize for any inconvenience Ms [redacted] may have experienced If Ms [redacted] has any further questions or concerns she may contact me direct

On 05/13/2012, Mr [redacted] purchased the 7-piece Lexi Red sectional This merchandise was delivered to Mr [redacted] ’ residence on 05/22/ Mr [redacted] also purchased the 7-year Leather Protection warranty.On 05/30/2015, Mr [redacted] contacted Uniters NA (the warranty administrator) to file a Claim regarding cracking and peeling on the merchandise According to Ms [redacted] ’ invoice, the Leather Protection warranty certificate was enclosed in the warranty kit delivered on 05/13/ I have attached the warranty plan for review.Under the section “Coverage” it states; effective seven years from the original date you take delivery of your new furniture Uniters NA will cover all accidental Stains, rips, tears or burns Also any cracking and peeling of Top Grain leather in seating areas and cracking and peeling of all leather, leather-touch, bicast, bonded and vinyl in non-seating areas.Unfortunately, the Lexi Red is bonded leather and not covered in the seating areas and Mr [redacted] ’ claim was denied by Uniters NA for non coverage.We apologize if any confusion or frustration was caused by the coverage’s under the 7-year Leather Protection warranty In the interest of Customer Service, the General Manager is offering a 20% discount on a future purchase or refund of his original warranty in the amount of $ Mr [redacted] may contact the General Manager directly at ###-###-#### and advise that he is following up on his claim with the Revdex.com to take advantage of either of these offers.I apologize for any inconvenience Mr [redacted] may have experienced If Mr [redacted] has any further questions or concerns he may contact me direct

On 12/19/2016, Mrs [redacted] purchased the Carla Gray sofaThe sofa was picked up from the distribution center on 12/22/I have spoken with the store Manager who states they have overnighted the missing pillow to the customer via FedExThe tracking number for the pillow is Unfortunately, because Mrs [redacted] is outside of her 7-day return policy, we will be unable to honor a refundHowever, because Mrs [redacted] is within her one year manufactures’ warranty, we will be able to service any additional issues she is experiencing with her sofaI apologize for any inconvenience this may have caused Mrs [redacted] If Mrs [redacted] has any other questions or concerns, please feel free to contact me directlySincerely, Marian H***

On 6/12/2014, Ms [redacted] purchased the Paradiso cocktail table, the Ritz Grey 2-piece sofa and chair set, and the Paradiso end tableThe items were delivered to her residence on 6/06/The store Manager has tried to contact Ms [redacted] on 06/01/17, so that we may be able to come to a resolution for MsLawrenceShe may contact them back at ###-###-#### at her earliest convenienceI apologize for any inconvenience this may have caused MsLawrenceIf Ms [redacted] has any other questions or concerns, please feel free to contact me directlySincerely, [redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]

On 09/07/2015, Mr [redacted] visited our Store location in Columbia, South Carolina to purchase the Ventura Buff 4-piece sectional I apologize that the Home Furnishing Consultant did not mention that this Collection is currently on back order due to a manufacturer defect that we are in the process of correcting for our Customer’s satisfaction Unfortunately, we are unable to remove the hard inquiry on Mr [redacted] credit; however, he is able to contact Synchrony bank and ask that the account be closed In the interest of Customer Service, the General Manager has authorized a discount of $if Mr [redacted] would like to wait for the new and improved furniture to be delivered In the event he would like to choose an alternate collection, he can receive a total discount of 20% on the cost of the merchandise Additionally, Mr [redacted] will receive the free delivery promotion for the Labor Day sale.I kindly ask that Mr [redacted] reach out to the South Carolina Store to assist in a resolution as we value his continued business and hope to create a life-long Customer.If Mr [redacted] has any further questions or concerns he may contact me directSincerely,Jenna C [redacted] Phone: ###-###-#### Ext: 6966#Fax: ###-###-####Jenna.C [redacted] @AmericanSignature.com

On 3/3/13, Mr [redacted] purchased the Manhattan piece queen bedroom set, the Ciera Brown piece sectional, and the Tillman queen mattress and boxspring setMr [redacted] received delivery of the furniture on 3/7/13.Due to the nature of the issue that Mr [redacted] is having with the furniture, along with the length of time that the furniture has been in the residence, the General Manager is offering Mr [redacted] a $in-store credit that can be used towards any merchandise that we carryMr [redacted] can contact the store location at 630-236-to discuss the process from this point.I apologize for any inconvenience Mr [redacted] may have experienced If Mr [redacted] has any further questions or concerns he may contact me direct as well

Consumer’s Original Complaint:I’ve been dealing with issues with value city since I got my furniture I had bought a furniture kit but the warrantee stains wasn’t coming out of my furniture they came and serviced it wants the table started falling apart I got a nail sticking out the back of my couch things that won’t come off my couch and I paid for thisFor a kit that supposed to work wonders also I spoke to customer service and spoke to Unitas but she still hasn’t been resolved come to find out the dining room set that I bought is discontinued I don’t know if it’s a manufacture issue that’s why it was discontinued but is discontinued they told me to come swap out my dining room said well if push comes to show if I swap swap it out I have to put money towards it I didn’t want to do that also I’m still waiting on unite us to come service my furniture I’m just very frustrated I have problems with value city since the day of delivery with my furniture was delivered and I just would like for somebody to hear me out all I want is my money back and I’ll take my business elsewhereConsumer’s Desired Resolution:I just want to refund if I can’t get a refund I would like to swap my furniture out for whatever I want

I have NO problem with AcceptanceNow They were the ONLY people that acted professional and helpful to me , the customer This complaint should not be removed until the main office contacts me They need to know the whole story and what all transpired I have left several messages for Mrs [redacted] to contact me personally and the only thing she does is call the store manager in Louisville Ky , who is the whole problem to begin with There website comments are basically the same as mine I wish I had have read them before I shopped there I have left another message today with an individual to ask Mrs[redacted] to contact me

I apologize that Ms***’ residence has been damaged and she has not received a contact regarding repairs I have been informed by the Contract Delivery Company; [redacted] that they have contacted Ms [redacted] and are waiting for a return follow up call Additionally, Ms***’ invoice reflects delivery of her loveseat as requested and the piof her sofa.I apologize for any inconvenience Ms [redacted] may have experienced If Ms [redacted] has any further questions or concerns he may contact me direct

I have been advised that Rapid Response has been in contact with Ms [redacted] to work on a resolution