Value City Furniture

The business has agreed to deliver the swivel chair free of chargeThank you for your assistance!

I apologize that I did not return Mr [redacted] ’s call sooner I have attempted to reach out and was unable to leave a voicemail I kindly ask that Mr [redacted] reach out to our Customer Care Team at ###-###-#### for assistance or reply to this complaint with further details

On 11/27/Mr/Ms [redacted] purchased the 72” Fireplace & Sound bar, the 5PC Aventura sectional, Carey twin daybed, Mirage twin mattress, and the Aventura white ottomanThis merchandise was delivered to Mr/Ms [redacted] ’s residence on 12/11/Mr/Ms [redacted] also purchased the *** [redacted] warranty.Upon receiving Mr/Ms [redacted] ’s information through the Revdex.com, I contacted the General Manager He has arranged last exchange, as Mr/Ms [redacted] has agreed for a final attempt for satisfactionThis exchange is scheduled for 02/19/I apologize for any inconvenience Mr/Ms [redacted] may have experienced If Mr/Ms [redacted] has any further questions or concerns they may contact me direct

I am rejecting this response because:Value City has made many promises to me throughout this horrendous ordealI have been giving the run around and put through very unnecessary aggravation Value City was notified, immediately about the repair tag and the fact we purchased what we thought was new furniture and in fact was sold under pretensesThey were notified immediately of our hardwood floors that were scratched, marred and gouged during delivery.We have tried repeatedly to work with this company and they have proven to me they can not be trustedObviously their record with the Revdex.com speaks for itself, over complaintsBelow you will find a small example of what, I am speaking, ofMrS [redacted] a Supervisor whom is with Value City promised he would take care of , usAnd would make sure our floor was replaced and our furniture replaced with new furnitureMrS [redacted] reassured me several times while on the phone with him he would handle, everything no more just broken promisesHe was supposed to phone me on the following MondayHe never called and when , I phoned the store he was on vacationNever heard from this man, againThat is just one incident of many with more employees than, I can name.Value City hasn't made any effort to contact me throughout this ordealI have made all the phone calls to corporate office and anyone, else that would get on the phoneThey knew about my repaired furniture and was supposed to have already replaced, itThey haven't made any, effort to even contact me.As far, as Mr [redacted] (insurance rep) he has been the most pleasant of all the people, I have spoken with but he hasn't produced any resultsOnce my floors are replaced and my repaired furniture replaced with new furniture then we can close this claimBut, until then...I don't believe a word that Value City Representatives tell meSorry to sound so sour but this company isn't working with morals or values that they need for me to be sure we will be taken care, of Regards, [redacted] ***

I would like to request that Ms [redacted] submit pictures to the Revdex.com of the issues she is having with the furniture Please send pictures of the specific issues and then a picture of the furniture as a whole.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com

After receiving Ms [redacted] s rejection regarding the in store credit to select new merchandise the General Manager has agreed to pickup the Del Mar 4-piece sectional and Laguna glider recliner on 04/09/for a full refund in the amount of $If Ms [redacted] is not available for pickup on 04/09/she will need to contact Store Personnel ###-###-#### as the next available date for pickup is 04/12/

I previously filed a complaint in reference to damages made to my wall due to furniture deliveryI received an email from Revdex.com stating my case was closedHowever, the matter has not been resolvedI was told by VC manager Reginald S [redacted] on March 21st that I would be receiving a check as a reimbursement due to damagesBut it been al out two weeks and I still have not received a payment/check

I was told at time of purchase that I will be covered for five yearsNowhere on the brochure or the receipt it said how long is the coverageI will not accept anything but a repair, replacement, or full credit for the couchDo understand that bringing this sofa all the way to Delaware from Pennsylvania wil require me to pay for a rental vehicle large enough to pick this up along with any other fees since all of the nearby locations for American signature have shut down in my area

Here are a few photos[redacted] .net

On 10/23/2013, Mr [redacted] purchased the Altavista Charcoal 3-piece sectionalThe merchandise was delivered on 11/16/On 07/17/2013, Mr [redacted] notified Store Personnel regarding seam separationStore Personnel sent out a service technician to Mr***’s residence on 08/08/to view the issues Mr [redacted] was experiencingAs it was understood that the repair that took place on 08/08/completed the merchandise issues Mr [redacted] were having regarding seam separationMr [redacted] did not purchase any extended warranties and therefore only had the 1-year manufacturer’s warranty that expired on 10/23/It was our understanding that the repair on 8/8/completed the merchandise issues Mr [redacted] was havingWe will not be able to offer service, repair or replacement of Mr***’s merchandiseI apologize for any inconvenience Mr [redacted] may have experiencedIf Mr [redacted] has any further questions or concerns he may contact me direct

On 06/21/2017, American Signature picked up the damaged lamp from Mrs [redacted] residence and issued a full refund Mrs [redacted] should receive the refund back to her bank account within the next 3-business daysI apologize for any inconvenience Mrs [redacted] may have experienced If Mrs [redacted] has any further questions or concerns she may contact me directSincerely,Karema H***Phone: [redacted] Fax [redacted]

On 08/28/2015, Mr [redacted] purchased the Jaden Merlot king upholstered bed, Valerie Black full velvet bed, two Cordoba Chocolate sofa’s and a Cordoba Chocolate chaiseMr [redacted] also purchased the Siena Merlot dresser and Oasis Grey chaiseThe merchandise was delivered to Mr [redacted] ’s residence on 09/02/On 02/23/Mr [redacted] contacted Store Personnel to have the Siena Merlot dresser replacedMr [redacted] was advised that the Siena Merlot dresser was purchased final saleMr [redacted] was advised that the Siena Merlot dresser and the Oasis Grey chaise has no warranty for service and or repairI apologize for any inconvenience Mr [redacted] may have experiencedIf Mr [redacted] has any further questions or concerns he may contact me direct

I appreciate Ms [redacted] sending updated pictures for the Revdex.com I kindly ask that Ms [redacted] provide the Revdex.com or the Store a copy of the receipt for the cleaning of the mattress Once the receipt is provided, we will be able to move forward with the requested service.Sincerely,Jenna C [redacted] Phone: ###-###-#### Ext: 6966#Fax: ###-###-####Jenna.C [redacted] @AmericanSignature.com

On 3/30/16, Mrs [redacted] purchased the Serena Platinum piece king bedroom set, the Rendezvous Chocolate piece living room set, and the Alcove piece table setMrs [redacted] accepted delivery of the furniture on 4/20/16.Mrs [redacted] ’s issues have been reported to the Store Manager, who has made contact with the contracted delivery service’s management to resolve the issue of the damage done to her homeThe Store Manager is also setting up the delivery of the mirror and a service call for a technician to repair the headboard with Mrs [redacted] .I apologize for any inconvenience Mrs [redacted] may have experienced If Mrs [redacted] has any further questions or concerns she may contact me direct

There is absolutely no stains due to petsThey are water stains on the couch which I even asked the technition how to clean it while he was hereAgain, I have two lb dogs that do not go on the sofa and are house broken and stay in their cage while I am not home (and the whole time the technician was here)He advised me to place the fabric from the cushions in the washer and to not tell the warranty company I was doing so (which I have no done) so instead I just flipped the cushions for now and there are no stains other than small spots from water or possibly spit up from my month old daughter (which can be cleaned)The dates are also wrong because while I was on the phone with the warranty company she informed me that the day I was calling was the 14th dayAnd if it was passed the 14th day that the sofa would not be covered therefore they sent someone out to repair the seams (which they would not have done if it was passed the time period)So that does not make sense at allAlso, the technition was very unprofessional making racist comments, asking me about my diamond ring and asking why "all white girls have huge solitaire diamonds" he was also promoting his own company on the side saying that he could clean the couch for meSo this is the type of technitions value city is relying on to approve or deny the warranty for my sofa? Very wrong and disappointing

On 08/29/2015, Mr [redacted] purchased Spectrum Gray rocker recliners This merchandise was delivered to Ms [redacted] ’s residence on 08/30/2015.I apologize for any frustration or inconvenience Mr [redacted] has experienced regarding the recliners The General Manager has reached out to Mr [redacted] and discussed his experience and offered compensation If Mr [redacted] has any further questions or concerns he may contact me direct

Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, Received full amount due on my credit cardThank u Revdex.com [redacted]

On 4/20/17, Ms [redacted] purchased the Jaden Upholstered Queen Tufted Bed, a piece Smoke Brandon sectional, as well as an additional Brandon Smoke sofaThe delivery for the merchandise is currently set for 5/3/Value City Furniture understands that the delay in delivery is an inconvenience for Ms***, and we would be able to compensate Ms [redacted] $back to her original method of payment for the inconvenience in deliveryI apologize for any inconvenience this may have caused Ms***If Ms [redacted] has any other questions or concerns, please feel free to contact me directly

I have spoken with Mrs [redacted] , who is aware that Value City Furniture will allow her to keep her furniture and use the in-store credit towards a new purchase If she goes over the in-store credit amount Mrs [redacted] will be responsible for the differenceThe store is well aware of Mrs [redacted] issue and is anticipating Mrs [redacted] new purchaseI apologize for any inconvenience Mrs [redacted] may have experienced If Mrs [redacted] has any further questions or concerns she may contact me direct

On 06/29/2014, Mr [redacted] purchased the 6-piece StMalo sectional and the Colton Brown recliner This merchandise was delivered to Mr [redacted] ’s residence on 06/30/ I apologize for the delay in resolving Mr [redacted] ’s inquiries At this time, Mr [redacted] is scheduled to receive an exchange for the leather power recliner on 06/11/2015.If Mr [redacted] has any further questions or concerns he may contact me direct