Value City Furniture

This is not acceptable because there is not A Value City Furniture Store in my city, near my city nor in the my state or surrounding areaWouldn't make better sense and business sense to either send a check or replace the setWhat good is a store credit if there is not a store in our area Also If we were to order a set online the shipping alone would probably cost much as what they are trying to offer

Consumer calledComplaint is resolved to her satisfaction

I was unable to locate an invoice for Mr./Mrs [redacted] regarding thiscomplaintIn order to investigate the complaint further, I will need additional informationName on InvoicePhone Number on InvoiceCity and State of PurchaseInvoice NumberOnce I am able to locate the appropriate invoice, I will follow up with an offer of resolutionIf Mr./Mrs [redacted] has any further questions or concerns I can be contacted directly

On 11/17/2013, Ms [redacted] purchased the Cobra Brown recliner and Cobra Brown sofas Ms [redacted] also purchased the 7-piece Westin dinette with sideboard This merchandise was delivered to Ms [redacted] ’s residence on 11/29/ Additionally, Ms [redacted] purchased the 7-year Leather Protection Warranty The issues Ms [redacted] has described in her inquiry would not be covered under her active Leather warranty Ms [redacted] did not purchase any extended manufacturer warranties and therefore; only had the 1-year manufacturer’s warranty that expired on 11/29/2014.In the interest of Customer Service, the General Manager has spoken with Ms [redacted] and offered a full refund of her Fabric Protection warranty I apologize for any inconvenience Ms [redacted] may have experienced If Ms [redacted] has any further questions or concerns she may contact me direct

On 06/18/16, Mr [redacted] purchased the Mammoth Gray Power Recliner with the Pure Promise warrantyThe merchandise was delivered to Mr***’s residence on 04/22/16.After reviewing Mr***’s complaint I have confirmed with the store Manager that we offered Mr [redacted] a replacement recliner and he denied the offerAt this time we have offered Mr [redacted] to return the recliner for a full refund and Mr [redacted] has accepted A refund check has been submitted for Mr***.I apologize for any inconvenience Mr [redacted] may have experienced If Mr [redacted] has any further questions or concerns he may contact me direct

In the event of Ms [redacted] not wanting an in-store credit we are able to offer a check in the amount of $to Ms***I have submitted the check and she should receive it in the mail within the next 7-business daysI apologize for any inconvenience Ms [redacted] may have experienced If Ms [redacted] has any further questions or concerns she may contact me direct

It is not accurate They were to deliver the replacement for the other damaged piece on 9/ That did not happen After speaking to the store manager George we are again scheduled to bring the replacement piece on 9/

Since the date of our last response, Ms [redacted] has received a new piece to replace the damaged one in her sectionalThat exchange took place on March 11, On March 13, 2018, she contacted Value City Furniture and requested the original piece be returned to her and the new one picked upThat exchange will take place on March 27, Therefore, we consider this matter closedWe apologize for any inconvenience Ms [redacted] may have experienced Ms [redacted] has any further questions or concerns she may contact our Customer Care Team at 888-751-Sincerely, Brandy L***

On 05/24/2015, Ms [redacted] purchased the Milano Cream 2-piece sofa and love seat This merchandise was delivered to Ms [redacted] ’s residence on 06/02/2015.On 07/01/2015, Ms [redacted] reported the presence of bedbugs Ms [redacted] was advised that there would need to be an inspection completed by [redacted] through our National [redacted] account On 07/02/2015, [redacted] went out to inspect Ms [redacted] ’s residence The initial inspection report stated bedbugs were found in the primary room in the bed frame and headboard.According to this inspection report, Value City Furniture would not be responsible for reimbursement other than the extermination and refund of the merchandise purchasedEven though we were not responsible according to the inspection report, we have paid for the extermination of Ms [redacted] ’s residence, in the amount of $and refunded the entire cost of the merchandise in the amount of $to Ms [redacted] ’s Visa Credit CardWe will not be reimbursing any additional requests.I apologize for any inconvenience Ms [redacted] may have experienced If Ms [redacted] has any further questions or concerns she may contact me direct

We have given the business over months To resolve this complaint They have yet to even make efforts to have this resolved My wife and I have had called and reach out to the store multiple times I do not feel confident that they will resolve this issue

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me if only they do their repair immediately and I prefer them doing the delivery and I accept to pay just for the delivery which was $99! Regards, [redacted] ***

On 04/21/2013, Ms [redacted] purchased of the Park City Chocolate glider recliners This merchandise was delivered to Ms [redacted] ’s residence on 05/31/2013.I apologize for any confusion Ms [redacted] may have experienced regarding her warranty and what is included According to the section “What this service plan covers” it states; if the Administrator considers the covered Product(s) to be beyond economic repair, then an in-store credit will be given based upon the original Purchase Price minus a usage fee Ms [redacted] was not charged a usage fee as stated in the warranty details but was offered a full in-store credit for the amount she paid.Additionally, “Your receipt of an in-store credit will fulfill this Service Plan in its entirety, subject to specific state laws, and will cancel and discharge all further obligations under this Service Plan.” However, the Store Manager has offered a continuance of Ms [redacted] ’s warranty for an additional time period.Furthermore; according to the warranty; “You may be required to return the original Product(s) to the Administrator at Your expense” I apologize that Ms [redacted] ’s merchandise had several issues and had to be replaced; however, Ms [redacted] received a delivery service that we are unable to refund.If Ms [redacted] has any further questions or concerns she may contact me direct

On 3/30/2016, Ms [redacted] purchased the Adrian Red 3-piece living room set and the Americana 5-piece dinette setThe merchandise was delivered to Ms [redacted] ’s residence on 4/16/2016.Ms [redacted] has purchased a 5-year Pure promise protection plan that covers any accidental rips, burns, tears, and stainsIf Ms [redacted] is having issues with the cleaning solution for her merchandise it is recommended that she contact the warranty company and state her grievancesMs [redacted] had a one-year manufactures warranty on her items with Value City Furniture and that warranty expired on 4/16/At this time Value City Furniture has provided all reasonable solutions to Ms [redacted] .I apologize for any inconvenience Ms [redacted] may have experienced If Ms [redacted] has any further questions or concerns she may contact me directSincerely,Karema H***Phone: ###-###-####Fax: ###-###-####Karema.H***@AmericanSignature.com

On 04/03/2015, Ms [redacted] purchased the 5-piece Bally Black queen bedroom set, the Dimora Black twin delta bed and the 6-piece Neo Classic Cherry queen bedroom set This merchandise was delivered, with the exception of the Bally Black bed, on 04/15/2015.I apologize for any frustrations the delay in receiving Ms [redacted] ’s merchandise may have caused Ms [redacted] financed her order with Fortiva Bank According to the Fortiva contract, Ms [redacted] will not receive a bill for payment until the complete order is received at her residence At this time, Ms [redacted] has not received her full delivery and therefore; she has not been required to make any payments on her Fortiva account for this order.Ms [redacted] is scheduled to receive delivery of the Bally Black queen bed on 05/28/ Please note that this date is tentative and is subject to change in the event the manufacturer does not provide the merchandise to Value CityWe understand that time is very valuable and strive to make every shopping experience EASY for our CustomersIf Ms [redacted] has any further questions or concerns she may contact me direct

I received a call from David F [redacted] on October 5, At first he was very upset that I contacted the Revdex.com and complainedHe seemed to have excuses for the accident, until I explained to him what happened He felt that I shouldn't have contacted the Revdex.com, but it seemed to be the only way to get any response from them We ended the conversation with he was going to be contacting lawn companies He also wanted me to find some companies also It is now October 14, I haven't heard back from them

On 09/04/2011, Ms[redacted] purchased the Rialto Brown piece sectionalThe merchandise was delivered to Ms[redacted] residence on 09/10/ I would like to request that Ms[redacted] submit pictures to the Revdex.com of the issues she is having with the furniture Please send pictures of the specific issues and then a picture of the furniture as a whole I apologize for any inconvenience Ms[redacted] may have experienced If Ms[redacted] has any further questions or concerns she may contact me direct

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: I am rejecting this response because there is no resolution yet Regards, [redacted] ***

I am satisfied with the service received regarding this complaintImmediately after filing this complaint, the company's manager(Mr***) was in contact with meMr***, invited me to the local store to select a new living room set to replace my current living room set, I was giving a 10% discount as well as an additional discount of $off of the new purchaseI am extremely impressed with the quick response to this matterI regret the resent bad experience endured that lead to this complaint filing but I will attest to the matter that this company; is great and has me as a valued customer for lifeThanking you for your concern and consideration in this matter

On 03/02/17, Ms [redacted] purchased the Sapphire Blue Queen mattress setThe merchandise was picked up at the Brookpark-Cleveland location on 3/11/17.I have spoken to the Store Manager at the Brookpark-Cleveland location who stated Ms [redacted] ’s 1-year manufactures warranty is a service warranty, the merchandise must be serviced before a replacement can be offeredI have expressed to the Manager that Ms [redacted] would like to return the box spring, I was informed that Ms [redacted] is outside of her day return policy so a refund can’t be offeredIf Ms [redacted] would like to return the box spring to the Brookpark-Cleveland location, The Store Manager is willing to replace the box spring for Ms [redacted] .I apologize for any inconvenience Ms [redacted] may have experienced If Mr [redacted] has any further questions or concerns he may contact me directSincerely,Karema H***Phone: ###-###-####Fax: ###-###-####

I was unable to locate an invoice for Mr/Ms [redacted] regarding the complaintIn order to investigate the complaint further, I will need additional informationName on InvoicePhone Number on InvoiceCity and State of PurchaseInvoice NumberOnce I am able to locate the appropriate invoice, I will follow up with an offer of resolutionIf Mr/Ms [redacted] have any further questions or concerns they may contact me direct