Value City Furniture

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meThe store has promised to replace the chase on Saturday, pending delivery of new chase

On 7/18/Mr [redacted] purchased a Curved Top Desk, a 3-piece Colton Camel living room set, the 2-piece Solace Grey and matching ottoman, the Castleton Buffet and Hutch set, a 7-piece Castleton dining room set, and two additional Castleton arm chairsThe items were delivered on 8/29/Mr [redacted] is outside of his one year manufactures warranty, and did not purchase any additional warranty for his itemsUnfortunately, we are unable to provide Mr [redacted] with a refund or a replacement as requested because of thisI apologize for any inconvenience this may have caused Mr [redacted] If Mr [redacted] has any other questions or concerns, please feel free to contact me directly Sincerely, Marian H [redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]

On 8/4/2017, Mr [redacted] purchased the Invigorate queen mattress, the Framed Panel Prim daybed, and the Oasis twin mattressThe merchandise was delivered to his residence on 8/13/and 8/17/2017.Upon receiving Mr [redacted] ’s complaint, I have spoken to the store Manager who stated the informing the customer that the mattress was included with the clearance daybed was a mistakeThe Manager has allowed the customer to purchase the mattress at a discounted priceDue to Mr [redacted] still needing a mattress delivered we have also waived the delivery fee for the mattressAt this time that is all that can be offered to Mr [redacted] I apologize for any inconvenience Mr [redacted] may have experienced If Mr [redacted] has any further questions or concerns he may contact me directSincerely,Karema H***

On 05/13/2014, Ms [redacted] purchased the Coronado Vanilla 3-Piece sectionalThe merchandise was delivered to Ms [redacted] residence on 05/20/On 03/11/Ms [redacted] notified store personnel regarding problems with the back of the power reclining loveseatsThe General Manager has tried to contact Ms [redacted] to offer assistance and help resolve these issuesMs [redacted] can contact the General Manager directly at (630)-236-and advise that she is following up on her claim with the Revdex.comSincerely, Kedeanna R [redacted]

I apologize that I was given incorrect information; Mr [redacted] was not offered the percentage of a refund that I was advised However, the General Manager will not be offering any additional discounts

On December my wife and I purchase bedroom sets from value city furniture, and set up an arrangement with value city to have the bedroom sets deliver to our home addressIn the process our painting was damaged by the moverHere where the problem beganI called and informed value city furniture about the damage to my painting, and was told they will send a manager out to inspect the paintingThe day of the appointment, I called in to value city to confirmed my appointmentI was told, that I would need to contact the delivery companyI was given a contact name Micheal R [redacted] and a phone numberAfter numerous of time trying to reach this Micheal R**, I call into value city and express my frustrationI was told by value city furniture Michael R [redacted] said he been trying to reach meI informed value city Michael R [redacted] lying and he is not returning my callsOn 12/28/Danielle D [redacted] Michael R [redacted] manager called me and wanted me to send her picture of the damage paintingEach time I tried to work with Danielle D [redacted] and Michael R [redacted] at [redacted] respond they kept changing our agreement Was told to seen pictures of damage and they will pay for it Pay for the painting and they would reimburse me the money back We sent you a check in the mail for the damagesCall and spoke with value city headquarter Roberta and was told value city will be mailing out a check for damages .I would leave numerous voice messagesI keep getting the round around by Danielle and Michael intention was never to pay for the damagesEach time I called value city furniture they would tell me they have nothing to do with damages and that I would need to call the delivery companyI included attachment of a copy of an email and text messages giving proof that I tried to work with Rapids Valve city furniture and the delivery company do not want to take responsibilityI personal put all the blame on value city furnitureI hired value city to deliver my furniture not [redacted] , as the customer why should I have to keep trying to get my painting repair with an outside contractor who value city hired to deliver my furniture Here a list of individual I contacted over a period of months Aurora location with customers service, assistant manager Jennifer S [redacted] , manager Craig G [redacted] and headquarters value city Roberta, Kerry, Jeanne, and CindyE5th ave Columbus Ohio

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meThat's is great this is what I wanted from the beginning to be replaced just to let them know that I asked one of the representative about having it replaced and their answer was no for all the inconvenience I went through at least pick up the box spring and bring the new one to my home Regards, [redacted]

Due to $does not cover the damage sofa or does it replace itI fully understand it has been years but when I set up the claim it was year If they are willing to send someone to fix or replace that one piece with a non damaged sofa that would be greatI feel like VCF needs to value there customers not make them not want them to return to there stores againYou may also contact me if you would like

On 07/07/2011, Mr [redacted] purchased the 3-piece Ciera White sectional This merchandise was delivered to Mr [redacted] ’s residence on 7/13/ Mr [redacted] also purchased the 7-year Leather Protection Warranty Unfortunately, cracking and peeling is not covered on bonded leather sets and I apologize for any confusion that may have been caused by the terms of the warranty In the interest of customer service, the General Manager has authorized a refund of the warranty Mr [redacted] purchased in the amount of $ We are also willing to offer Mr [redacted] a prorated refund in the amount of $ Mr [redacted] will be able to keep his merchandise and it will not need to be returned for the refund to be issuedThese refunds have already been requested in the form of refund checks that will be mailed to Mr [redacted] ’s address on 10/15/2015.I apologize that we will not be able to issue a full refund for the merchandise If Mr [redacted] has any further questions or concerns he may contact me direct

I appreciate Ms [redacted] sharing further into her experience and I apologize that her merchandise was not delivered as anticipated I kindly ask Ms [redacted] to please provide a desired resolution for assistance

I was unable to locate an invoice for Ms [redacted] regarding her complaintIn order to investigate her complaint further, I will need additional informationName on InvoicePhone Number on InvoiceCity and State of PurchaseInvoice NumberOnce I am able to locate the appropriate invoice, I will follow up with an offer of resolutionIf Ms [redacted] has any further questions or concerns she may contact me directSincerely,Karema H***Phone: ###-###-####Fax: ###-###-#### [redacted]

On 01/11/Mr [redacted] purchased the Brisco Brown piece living room setThe merchandise is scheduled to be delivered to Mr***’s residence on 02/14/Mr [redacted] cads contacted Value City Furniture and spoke with a supervisor who informed him that the living room set Mr [redacted] has purchased is currently on back order until the middle of FebruaryIt was explained to him that this was unexpected and there is no way Value City Furniture can get Mr***’s merchandise any sooner than the expected dateCompensation, Reselect, and a refund were all offered to Mr***He has chosen to decline all possible options we can offer at this timeI apologize for any inconvenience Mr [redacted] may have experienced If Mr [redacted] has any further questions or concerns he may contact me direct

On 10/04/2008, Ms [redacted] purchased the Sensations Chocolate 2-piece sofa and loveseatThe merchandise was delivered to Ms [redacted] ’s residence on 10/31/On 08/29/2015, Ms [redacted] notified Store Personnel regarding wood sticking out of the back of the sofaMs [redacted] did not purchase any extended warranties and therefore only had the 1-year manufacturer’s warranty that expired on 10/31/We will not be able to offer service or repair on Ms [redacted] ’s merchandiseI apologize for any inconvenience Ms [redacted] may have experiencedIf Ms [redacted] has any further questions or concerns she may contact me direct

I appreciate Mr [redacted] providing an updated resolution I am able to confirm an exchange for the StMalo console on 9/16/2015.If Mr [redacted] has any other questions or concerns, he may re-open this claim or contact our Customer Care Team at ###-###-####

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meCorrecting that email address was all that I asked for, they seemed like a company with an extremely poor customer service departmentI tried and tried to get them to correct the email issue, Not until I contacted the Revdex.com was any action taken.Thank you Revdex.com for all of your help in this matter and shame on vcf for not responding to such a simple matter

I apologize for the delay in our resolution regarding Mr [redacted] s complaint I kindly ask that Mr [redacted] reject this response and allow additional time for his desired resolution Please be assured that we are working diligently with the General Managers and Market Leader and I appreciate Mr [redacted] s patience in this matter.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com

I have confirmed that Mr [redacted] has a delivery scheduled for his remaining merchandise on Thursday 04/20/with a hour time frame of 7:15am – 9:15amMr [redacted] is scheduled for the first stop of the dayI apologize for any inconvenience Mr [redacted] may have experienced If Mr [redacted] has any further questions or concerns he may contact me direct

On 9/1/16, Mr [redacted] purchased the Omni Brown piece manuel living room set and the Tribute Black lift top cocktail tableThe merchandise was delivered to Mr***’s residence on 9/7/16.Upon reviewing Mr***’s complaint through the Revdex.com, the General Manager was contacted to resolve the issueMr [redacted] has received free delivery for the issues that have occurred, although the promotion was not being offered at the time of purchaseAt this point, we feel that we have compensated Mr [redacted] for the delivery issues by refunding the delivery fee.I apologize for any inconvenience Mr [redacted] may have experienced If Mr [redacted] has any further questions or concerns he may contact me directSincerely,

On 02/20/Ms [redacted] purchased the Dimora Black queen bed, dresser and nightstand from clearance section at Value City Furniture store located on Dixie-Highway Louisville, KY The Dimora Black dresser and nightstand was delivered on 03/10/Upon delivery of the merchandise Ms [redacted] noticed that she did not receive the Dimora Black queen bed she purchasedAfter receiving Ms [redacted] ’s Revdex.com complaint, the General Manager has advised that Ms [redacted] was advised that we would order her a brand new Dimora Black queen bed for the cost Ms [redacted] paid in the amount of $at clearance priceMs [redacted] was also advised that the Dimora Black queen bed is out of stock until 04/01/Ms [redacted] can anticipate delivery of her brand new Dimora Black queen bed set for 04/01/I apologize for any inconvenience Ms [redacted] may have experiencedIf Ms [redacted] has any further questions or concerns she may contact me directSincerely, Kedeanna [redacted] Phone: ###-###-#### Ext: 6968# Fax: ###-###-#### [email protected]

I have contacted Synchrony Financial with Ms [redacted] on the phone call as well and we have gotten all fees waived and Ms [redacted] now has a zero balance on her account