Value City Furniture

I was unable to locate an invoice for Mr [redacted] regarding his complaintIn order to investigate his complaint further, I will need additional informationThe information below provided does not pull up an orders in our Michigan store systemsIf the order is under a different name please provide the below information to assist with resolving your Revdex.com complaint [redacted] Name on Invoice Phone Number on Invoice City and State of Purchase Invoice Number Once I am able to locate the appropriate invoice, I will follow up with an offer of resolutionIf MrLaylon has any further questions or concerns he may contact me direct

there is no damage to the structure, the cushion is what has been damaged and it is not due to animals as we experienced the problem long before obtaining animals the problem is that your selling rep positioned the warranty to cover EVERYTHING regardless of who did it or how it occurred that is fraud, I can assure you that if this is not handled correctly I will be sure to bring legal action in to question I will not be held liable for buying a warranty positioned as covering everything so that a sale can be made

I would love to be shown that they do value me as a customerPossibly that would be shown by offering me a discount on a new couch with free delivery for all of my troubles

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me The General Manager from the local store reached out to me immediately after filing the complaint and went out of his way to make sure we were happyI remain a happy American Signature customer

While we understand and sympathize with Mr***’s concerns, the $credit is the most that we can offer to himThe in-store credit can be used for any furniture in the store locationWe apologize for any inconveniences that may have transpired

On 6/27/ [redacted] purchased the McKenna Sleeper SofaThe item was scheduled for pick up on 8/4/I have spoken to the store Manager who is willing to extend [redacted] free delivery for the inconvenience of her item being damaged when she picked it up originallyI have reached out to [redacted] at the number provided and left a voicemail explaining the new delivery date for her itemShould [redacted] need to reschedule this date, she may contact the store at ###-###-####I apologize for any inconvenience this may have caused [redacted] If [redacted] has any other questions or concerns, please feel free to contact me directlySincerely, Marian H [redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]

On 06/10/2015, Ms [redacted] purchased of the Avalon Wheat accent chairs This merchandise was picked up by Ms [redacted] on 06/13/2015.I would like to apologize to Ms [redacted] for not being provided the level of service that our store associates take pride in offering every day We understand that time is very valuable and strive to make every shopping experience EASY for our Customers.The General Manager has reached out to Ms [redacted] regarding her accent chairs He has offered a credit of $150.00, which is expected to be processed to her Visa Credit Card within 3-business days Ms [redacted] is also scheduled for an exchange on 06/27/and is aware that she is responsible for picking up the replacement chairs.Again, I apologize for any inconvenience Ms [redacted] may have experienced If Ms [redacted] has any further questions or concerns she may contact me direct

Value City Furniture sent a man to repair my chair on May 20, Thank you for helping me[redacted]

These guys are fantastic....got the job done as needed....they also look for a way to keep the cost down!

Great fast accurate service

we recently had need to replace a broken kitchen faucet. jim, our repairman, was professional,personable, and hardworking. he took the time to explain the what, why, and how of his recommended approach to resolving the problems encountered. we believe we received quality service at a fair price .

WOW----So happy these guys are around because I had a doozie of a problem and they QUARTERBACKED it with ease. I have a huge oak tree next to my house that a root has grown into the plumbing system. The gentleman they sent was professional and told me straight up what was going to happen and how much it would cost and BOOOOOM....everything is back to new.

Thanks again fellas and I'm keeping you on the payroll. Appreciate it.

I have just completed an installation of a completely new HVAC system in my home by Rister Heating and Air Conditioning. The entire process was as painless as could possibly be expected. The two techs that performed the work, [redacted] and [redacted], were professional, courteous, and well mannered. They handled all of my questions, and even a few last minute requests (concerning new vent locations) without a single complaint. I am afraid that I was a horrible nightmare client that stood over them and watched everything, and they babied me so well. I cannot give them enough praise. The sole complaint I might be able to make is simply that they tended to arrive closer to 10 am instead of 9:30, but I understand this was due to equipment shipping and parts purchases needed to finish my installation. That seriously is my only complaint and that is scraping the bottom of the barrel in my opinion, so DO NOT take it as a complaint, please. I am now the owner of a complete new TRANE system.

I took bids from 4 different companies, all listed on the Revdex.com site, and they seemed to offer the best deal. They were not the cheapest, but they were far from the most expensive. I was quoted $6018.00 minus $600.00 cash/check discount and minus $100.00 for allowing them to haul away and dispose of my old system. This brought my total price to $5318.00 for a complete system and install. I cannot be more pleased, and there were absolutely no hidden costs or fees. Everything was above board and up front. This appears to be a good company.

Great experience, very professional. I would recommend them to my family and friends