Value City Furniture

Ms[redacted] purchased her merchandise through AcceptanceNow (formerly RAC Acceptance) located in a Value City Furniture store.Ms[redacted] signed her contract with AcceptanceNow; therefore, Value City Furniture will be unable to help Ms[redacted] with her complaintValue City Furniture has no legal right to exchange, refund or alter an AcceptanceNow contractMs[redacted] will need to contact an AcceptanceNow representative at ###-###-#### or by mail at Headquarters Dr, Plano, TX 75025.Please remove this complaint from Value City Furniture’s record and forward it to AcceptanceNow

Ms [redacted] was refunded the Pure Promise warranty amount of $on 04/11/The refund was completed back to the card used at the time of purchaseMs [redacted] is no longer covered for service on the Wyoming Saddle 5-piece sectionalIf Ms [redacted] has any further questions or concerns she may contact me direct

On 11/29/2013, Ms [redacted] purchased the Prescott 4-piece power reclining sectionalThe merchandise was delivered to Ms [redacted] ’s residence on 12/03/On 09/16/2014, Ms [redacted] notified Store Personnel regarding the loss of power on the Prescott 4-piece power reclining sectionalAt that time, Ms [redacted] was advised that we would complete a full replacement of the merchandise to resolve the merchandise issuesThe replacement merchandise was delivered to Ms [redacted] ’s residence on 01/05/As of 07/06/2015, Ms [redacted] notified Store Personnel regarding the Prescott sofa Bluetooth capabilities were not workingMs [redacted] was advised that her year manufacturer warranty has expired as of 12/13/In the interest of customer service, the General Manager has offered a courtesy serviceMs [redacted] can anticipate the courtesy service on 07/16/I apologize for any inconvenience Ms [redacted] may have experiencedIf Ms [redacted] has any further questions or concerns she may contact me direct

On 10/20/2014, Mrs [redacted] purchased the Madison Aqua sofa and loveseat This merchandise was delivered to Mrs***’s residence on 10/30/2014.On 1/18/2016, Mrs [redacted] contacted Uniter’s NA (the warranty administrator) to file a claim regarding seam separation under her Pure Promise 5-year warranty According to the claim, Mrs [redacted] reported that the seam separation occurred on 1/4/2016; days after the separation started In further research, I have found that Mrs***’s claim was not denied due to timeframe but for pet damages.According to Mrs***’s invoice, the Pure Promise warranty certificate was enclosed in the warranty kit delivered on 10/27/ In the section; “What is not covered” it states, pet damage from teeth, beaks, or claws and accumulation of dirt and debris and/or damages due to the failure to care for or the improper care of your product; wear and tear to fabrics and leathers, such as accumulated soiling from everyday use.According to the technicians report and the attached pictures, there are snags on the seams as well as accumulated stains The technician report advises that these stains could possibly be pet urine stains making the sofa unsanitary Unfortunately, due to the accumulated stains and misuse of the furniture, we would be unable to repair Mrs***’s merchandise In the interest of Customer Service, the General Manager has offered a refund of Mrs***’s original warranty in the amount of $ Mrs [redacted] may contact the General Manager directly at 410-931-and advise that she is following up on her claim with the Revdex.com to take advantage of this offer We apologize that the merchandise would no longer qualify for any future service requests due to the accumulated stains.I apologize for any inconvenience Mrs [redacted] may have experienced If Mrs [redacted] has any further questions or concerns she may contact me direct

On 06/18/2017, [redacted] purchased the Aubrey Gray full bed, the bed was picked up on 07/18/2017.Upon receiving [redacted] complaint I have been informed that [redacted] wasn’t missing any legs and she has been compensated for traveling to a different storeI apologize for any inconvenience [redacted] may have experienced If [redacted] has any further questions or concerns she may contact me directSincerely,Karema H***Phone: ###-###-####Fax: ###-###-#### [redacted]

The General Manager has tried to contact Ms [redacted] to offer assistance and help resolve these issues Ms [redacted] can contact the General Manager directly at ###-###-#### and advise that she is following up on her claim with the Revdex.com

Ms [redacted] can anticipate delivery of the Royal Serenity exchange mattress set for 03/16/Ms [redacted] is delivery timeframe is set between 10:30am-12:30pm 03/16/ I apologize for any inconvenience Ms [redacted] may have experiencedIf Ms [redacted] has any further questions or concerns she may contact me direct

Greetings,I am not sure why my complaint was closedI did not recieve the previous correspondence as it went to my spam mail and I just realized it, so I was logging in to respond to the fact that I never recieve any Warrranty detailed info of coverage and was basically lied to by the sales associate who even took me to the thift section to show damaged furniture that customers were able to return for full store credit under the year warranty, including sofas that has cigarette burns, writings, fabric ripped and burns.....And I was told specifically that anything accidental would be covered and the information I provided shows exactly what I was told would be covered and I feel this is advertisement and if they are not going to honor their warranty then I want a refund of my money

The General Manager from the Clarksville, IN store has tried to contact Ms [redacted] to offer assistance and help resolve these issues Mr [redacted] can contact the General Manager directly at ###-###-####and advise that he is following up on his claim with the Revdex.com

On 1/28/16, Ms [redacted] purchased the Aquarius power reclining sofa and the Ranger Merlot storage bedThe furniture was delivered to Ms***’s residence on 2/6/16.Upon reviewing Ms***’s complaint through the Revdex.com, the General Manager has been contacted about this issueThe General Manager is willing to refund the delivery fee amount of $for the inconveniences that arose from the multiple issues surrounding Ms***’s orderDue to the financing that is applied to the invoice, Ms [redacted] can either have the refund amount forwarded to her AcceptanceNow account or she can receive an in-store credit for that same amountMs [redacted] will need to contact the store location at ###-###-#### to speak to a manager on duty so that proper arrangements can be made.I apologize for any inconvenience Ms [redacted] may have experienced If Ms [redacted] has any further questions or concerns she may contact me direct

On 6/8/Mr [redacted] purchased the 5-piece Destin Sangria outdoor patio setThe order has since been cancelled and a refund is being processed for Mr***While we strive for accuracy in the pricing displayed on this website we provide, errors can occurIn cases where such errors do occur, we expressly reserve the right not to honor pricing errors on this website when accepting an order onlineI apologize for any inconvenience this may have caused Mr***If Mr [redacted] has any other questions or concerns, please feel free to contact me directly Sincerely, Marian H [redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]

Ms [redacted] we deeply value your relationship with Value City and are committed to providing you with the highest level of service, simply because our customers deserve the very bestI have located the correct invoice, and I have reached out to one of our store managers, Cathy at the Value City furniture store in Northlake IL, and was informed that as a courtesy we are willing to go over and beyond and offer you one last and final offer of 40% back which amounts up to $400.00, as an in-store credit onlyI apologize for any inconvenience Ms [redacted] may have experienced If Ms [redacted] has any further questions or concerns he may contact me direct

On 2/18/2018, Ms [redacted] purchased the Mustang Brown reclining sofa and love seat set, and the Bronco dual power reclinerThe furniture was delivered to Ms [redacted] ’ residence on 2/21/2018.We understand Ms [redacted] ’ concerns and apologize for the experience that she has had with our companyWe can extend options to Ms [redacted] : we can send a service technician to her residence to repair the recliner to manufacturer’s standards, or we can refund the purchasing amount of the reclinerThe General Manager at the store location has been made aware of this correspondence and will help Ms [redacted] through this issueMs [redacted] can contact the store location at ###-###-#### to let them know which option she choosesShe can also contact Customer Care at 1/###-###-#### and any of our agents can assist her.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com

MrW [redacted] called Revdex.com and advised that he has not received a refund nor has he been contacted by Acceptance Now

On 8/05/Ms [redacted] purchased a 17” table lamp, a twin sleep protector, a Domino Blue Shag rug, the Mirage Twin mattress as well as the Ranger Merlot Twin over Full Bunk BedThe items were delivered to her on 8/19/Ms [redacted] is currently set for a service for her bunk bed on 8/1/17, as she is not outside of her one-year manufacturer’s warrantyShould this date not work for Ms***, she may contact the store Manager at [redacted] Regarding her barstools mentioned in the complaint, Ms [redacted] purchased the additional warranty on those itemsThough she is outside of the one-year warranty, she may contact Pure Promise at ###-###-#### to file a claimHer invoice number for the stools is 851-104358, with the original purchase date of 10/20/and the original delivery date of 10/27/Please keep in mind that there is a 15-day policy for Ms [redacted] to report the damage to the warranty companyIt would be in Ms***’s best interest to state that she noticed the damage within this last week, so that she may get her barstools servicedI apologize for any inconvenience this may have caused Ms***If Ms [redacted] has any other questions or concerns, please feel free to contact me directly Sincerely, Marian H [redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]

I apologize for the delayed response in regards to Ms [redacted] ’s service I have confirmed with the Customer Service Coordinator that Ms [redacted] is receiving an exchange of the table as well as a pick up for service on her chair Ms [redacted] is aware of the warranty expectations going forward and is aware that we may not be able to repair the chair to manufacturer specifications.If Ms [redacted] has any further questions or concerns she may contact me direct

I am not sure why it is not going through with respondMy response to this business is that I want a full refundAfter talking with store manager, the discount that he was offering me was the same discount all customers where getting which was 10%So I was not getting anywhereHe advised me it wasn’t going to be big as he wasn’t going to eat the costI ate the cost when I spent over $10K at this storeAnother thing is that corporate store gave me a $gift card last Nov because of the horrible service I received at store with all the mixups etc, what they did was take the $from my balance I paid for this set and put it on a gift cardThis will not happenedMy refund should be $2,Cant believe they would try something like thisI would like full refund amount of $2,As much as this person states to contact them at email and number provided, this is not the caseI have contacted numerous of times, with no response, or told to communicate through Revdex.comThank you

On 11/04/2013, Mr [redacted] purchased the Paragon dining table with side chairs, arm chairs and a bench This merchandise was delivered to Mr [redacted] ’s residence on 12/06/As a courtesy, Store Personnel brought the merchandise in for a repair of the table top and to exchange the base In the interest of customer service, the General Manager authorized a full exchange of the top and base as a onetime courtesy I apologize for any frustration Mr [redacted] may have experienced in regards to the table If Mr [redacted] has any further questions or concerns he may contact me direct

On 04/25/2015, Ms [redacted] purchased the Chandler Beige 2-piece sectional This merchandise was delivered to Ms***’s residence on 05/03/2015.I would like to apologize to Ms [redacted] for not being provided the level of service that our store associates take pride in offering every day Ms ***’s continued business is so very important to us We never want to alienate a customer due to our lack of providing the exceptional service each customer deservesAgain, we apologize for the inconvenience, and wish to thank Ms [redacted] for taking the time to reach out to us with her concerns I have contacted Ms [redacted] and advised that I will need the last digits of her Synchrony Credit Card to process her delivery refund I have provided my direct contact information for her to reply with the requested information

Terminx came out but they did not spray or service my home because they said they didn't see anythingI've seen the bugsI need my home re sprayed and items paid for My new email address is [redacted] @yahoo.comI have a new job and this email will not be active after 9-5-