Value City Furniture

On 7/4/12, Mr/ Ms [redacted] purchased two of the Branson Black sofasThe furniture was delivered to the residence on 7/9/12.Upon reviewing Mr/ Ms [redacted] ’s complaint that was file through the Revdex.com, the General Manager was contactedIn the interest of customer service, the General Manager is offering a 50% in-store credit to Mr/ Ms [redacted] to purchase new furnitureMr/ Ms [redacted] will have to visit the store location to place an order so that the $in-store credit can be utilizedMr/ Ms [redacted] will be able to keep their current merchandise to do as they pleaseMr/ Ms [redacted] will also be responsible for purchasing any extended warranties and paying any delivery fees, if they so choose toMr/ Ms [redacted] can contact their local store to obtain any further details pertaining to the process.I apologize for any inconvenience Mr/ Ms [redacted] may have experienced If Mr/ Ms [redacted] have any further questions or concerns they may also contact me direct

Greetings Revdex.com,I spoke with [redacted] on Tuesday, May 5th, She told me my chairs were complete and that a refund check would be issued and that she would follow up with that next week and have it mailed to meValue City called me today to let me know that my ottoman and chairs will be delivered tomorrow [redacted] has been very helpful throughout this processI'll keep you posted and write you back when I receive my furniture and refund checkThank you for all of your assistance Revdex.com

On 8/16/2015, Ms [redacted] purchased the 2-piece Ventura Buff sectional This merchandise was delivered to Ms***’s residence on 8/25/2015.I apologize for any frustrations Ms [redacted] may have experienced in regards to receiving service on her merchandise and for any confusion she may have received We strive to make furniture shopping EASY and we apologize if Ms***’s experience was less than satisfactory The General Manager has advised that he has spoken with Ms [redacted] and we are exchanging her merchandiseMs [redacted] can expect to receive a call 24-hours prior to her exchange delivery with a timeframeAgain, I apologize for any inconvenience Ms [redacted] may have experienced If Ms [redacted] has any further questions or concerns she may contact me direct

According to Mr [redacted] invoice # [redacted] , the amount of $was financed with deferred interest for months If the charged amount was not paid off after the promotion period of months, interest would be assessed Unfortunately, Value City will not be responsible for any terms and conditions set forth by [redacted] BankI apologize for any inconvenience Mr [redacted] may have experienced If Mr [redacted] has any further questions or concerns he may contact me directSincerely, [redacted] H***Phone: ###-###-####Fax: ###-###-#### [redacted] .***@ [redacted] .com

On 10/27/2015, Ms [redacted] purchased the Maverick Brown reclining sofa and the Pure Promise warrantyThe merchandise was delivered to Ms [redacted] residence on 10/30/2015.After receiving Ms [redacted] complaint I escalated her issue to a Uniters Manager who has reopened Ms [redacted] claimI have been advised that a technician should be contacting Ms [redacted] within the next 24-hours to set up an appointment to complete her service.I apologize for any inconvenience Ms [redacted] may have experienced If Ms [redacted] has any further questions or concerns she may contact me direct

I have a copy of email form Christin at Value City Furniture stated that (my warranty covers many things but it dose not cover cracking and peeling, it never has) Value City Furniture, under no obligation as a good will gesture, has given me a in store credit of $I made two attempts to contact Karema H [redacted] in responded to the Revdex.com that if I have futther questions or concerns to contact her direct

I apologize for the delay in our resolution regarding Mr/ Mrs***s complaint I kindly ask that Mr/ MrsHioe reject this response and allow additional time for a desired resolution Please be assured that we are working diligently with the Delivery Center’s General Manager and I appreciate Mr/ Mrs***s patience in this matter.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com

The General Manager has spoken with Mrs. [redacted] and an agreement has been made for delivery to occur today, 6/22/16, for the furniture. She is scheduled as the first stop of the day.

Upon receiving Ms [redacted] information through the Revdex.com, I contacted the General ManagerIn the interest of customer service, the General Manager has agreed to allow Ms [redacted] to return the merchandise for a full in-store creditMs [redacted] will need to go to the store to choose replacement merchandise and arrange the exchangeIf Ms [redacted] choose merchandise that costs more than her original purchase, she will be responsible for paying the differenceI apologize for any inconvenience Ms [redacted] may have experiencedIf MsJennkins has any further questions or concerns she may contact me directSincerely, Kedeanna R [redacted]

When I purchased the Kingsway stationary 2PC LRS on 28th October, it was in very good condition, almost newbefore purchase, I ask the customer desk why the price has been reduced, they said, this model has been discontinued so reduced the price by $There wasn't any damage by that time when we purchased the setOur purchased date and delivery dates are different, I purchased all the items by 28th October and Delivered between Nov14th to Dec14th (purchase receipt attached)I don't know what happened to these furniture between purchase to delivery datesThe day it was delivered, I reported the damage within an hour of delivery and from that day I am requesting for replacementThe Kingsway stationary 2PC LRS has a structural damageIs it possible to sold any costly furniture of $with structural damage with a reduction of only $of there priceIf it was structurally damaged at the time of purchase, the price reduction would had been 60-70% of the original priceI totally discard the argument of the Value City FurnitureYou can see the structural damage furniture price at Value City Furniture clearance center, where you can easily find a structurally damaged furniture reduced by 60-70% of their original priceI am quite sure the damage took place between purchase to delivery dateTherefore, requesting for the replacement with the Kingsway stationary 2PC LRS set what I paid for

On 12/02/2014, Mr [redacted] purchased the Sonic Fudge rocker recliner This merchandise was taken from the store by Mr [redacted] on the same day Mr [redacted] also purchased the 5-year Pure Promise protection plan.I apologize for any frustration Mr [redacted] may have experienced in regards to filing a claim with our warranty company In the interest of customer service, we have scheduled an exchange of the rocker recliner on June 8, Mr [redacted] can expect to receive a follow up call 24-hours prior to his scheduled exchange date with a timeframe for delivery.If Mr [redacted] has any further questions or concerns he may contact me direct

On 06/08/2017, Ms [redacted] purchased 4, piece Destin Sangria patio furniture setsAt the time of purchase Value City furniture had a price error on the website and the merchandise was priced at $As it states in our terms and conditions “In cases where such errors do occur, we expressly reserve the right not to honor pricing errors on this website when accepting an order onlineIn the case where an order placed online contains a pricing error, you will be contacted and the order will be cancelledAny payments that have been authorized for that order will immediately be reversedShould you discover an error once your order is delivered, your sole recourse is to return your order in accordance with our return policy.”Value City Furniture took responsibility of the error and offered, Ms [redacted] a discount of 25% off if she wanted to continue with the purchaseAt this time the purchase has been cancelled and a refund has been submitted back to Ms***.I apologize for any inconvenience, Ms [redacted] may have experienced , If Ms [redacted] has any further questions or concerns she may contact me directSincerely,Karema H***Phone: ###-###-####Fax: ###-###-#### [redacted]

On 1/28/2017, Mrs [redacted] purchased the Brisco Brown power gliding recliner from our Value City Furniture storeThe power recliner was delivered to Mrs [redacted] ’s residence on 1/31/We understand Mrs [redacted] ’s concerns and apologize for the experience that she has had with our companyOur Service Technician visited Mrs [redacted] ’s residence on 1/17/to assess the damages and possibly complete any repairsAn order was placed for replacement parts for the recliner so that the service can be completedOnce the store location receives the necessary parts, Mrs [redacted] will be contacted to schedule another service date.If Mrs [redacted] has any questions or concerns, she can contact the store location at ###-###-####.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com

I have tried contacting Mr [redacted] via phone and email requesting he contact the customer care team to schedule an exchange for the chestAnyone from the customer care team can schedule the exchangeAnother option would be for Mr [redacted] to keep the item he has with a comparable discountI am requesting Mr [redacted] contacts Value City Furniture or email me with his resolution.I apologize for any inconvenience Mr [redacted] may have experienced If Mr [redacted] has any further questions or concerns he may contact me directSincerely,Karema H***Phone: 888-751-8552Fax: 614-449-4834Karema.H***@AmericanSignature.com

On 11/04/14, Ms [redacted] purchased the Legend Brown 2-piece sectionalThe merchandise was delivered to Ms [redacted] ’s residence on 11/13/2014.After speaking with the store Manager, I have been informed that whenever a replacement is offered to a customer they must pay the delivery fee plus tax I have attached the policy for Ms [redacted] ’s recordsCracking and peeling is typically considered wear and tear and the store Manager has gone above and beyond by offering a full reselect for Ms [redacted] .At this time, American Signature has offered the best resolution to Ms [redacted] I apologize for any inconvenience Ms [redacted] may have experienced If Ms [redacted] has any further questions or concerns she may contact me directSincerely,Karema H***

About a responded to this message! They are just sending the same message at this point! I want the discount I was promised if I kept the couch and I would like the rest of the pillows! It's been almost months!

I apologize for the time it has taken to resolve this inquiry According to the Management Team at the Northlake, IL store, we purchased a new splash pad and installed Please do not hesitate to contact me at the below phone number in the event this is not resolved

On 1/31/2018, Mr [redacted] purchased the Highline Dark G [redacted] sofaDue to the high demand for the Highline collection, Mr [redacted] ’s order was rescheduled according to the dates that the vendor of that collection reported to our merchantsWe currently have Mr [redacted] scheduled for delivery for 2/20/2018.We understand Mr [redacted] ’s concerns and apologize for the experience that he has had with our companyThe General Manager at the store location has made special arrangements to ensure that the sofa will arrive at his warehouse on 2/20/and will be delivered the same dayIn an effort to appease Mr [redacted] , we will administer a $gift card upon completion of deliveryA refund of the delivery fee has been processed back to Mr [redacted] ’s Master Card as well.If Mr [redacted] has any further questions or concerns, he can contact the General Manager at ###-###-####He can also contact Customer Care at 1/###-###-####.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com

On 03/18/2016, Ms [redacted] purchased the Americana Espresso 5-piece dinette, Marco Gray 2-piece sectional and chair, The Neo Classic Black 5-piece king bedroom set through the AcceptanceNOW program in our Value City furniture store locationAfter receiving Ms***’s Revdex.com complaint the General Manager has contacted Ms***In the interested of Customer Service the General Manager has offered Ms [redacted] a $refund once the gift cards Ms [redacted] received are returnedThe General Manager has advised he is willing to have AcceptanceNOW rewrite Ms***’s AcceptanceNOW contract to resolve her Revdex.com complaintI apologize for any inconvenience Ms [redacted] may have experiencedIf Ms [redacted] has any further questions or concerns she may contact me direct

On 04/04/2015, Mr [redacted] purchased the 3-piece Ventura Buff sectional This merchandise was delivered to Mr [redacted] ’s residence on 04/17/2015.I would like to apologize to Mr [redacted] for not being provided the level of service that our store associates take pride in offering every day At Value City we take pride in our customer’s satisfaction Unfortunately, we did not meet your—or our own—expectations We understand that time is very valuable and strive to make every shopping experience EASY for our Customers.Mr [redacted] has received a full refund of his returned merchandise on 04/25/ Mr [redacted] should expect this refund to post to his Visa Credit Card within 3-business days Additionally, Mr [redacted] will be providing an estimate to the Contract Delivery company for repairs to his residenceI apologize for any inconvenience Mr [redacted] may have experienced If Mr [redacted] has any further questions or concerns he may contact me direct