Value City Furniture

Even though my furniture is out of warranty they still gave us crappy furniture right at deliveryPlease let them know that everyone will eventually figure out not to buy from them if they don't want to waste their hard earned money

On 10/02/2008, Mr [redacted] purchased the Roy Touch classic firm queen mattress/boxspring and the 7-piece Valencia Dark queen bedroom set Mr [redacted] also purchased the 5-piece Stuart Manor queen bedroom set, the Sterling queen bed and Royal Serenity queen mattress/boxspring This merchandise was delivered to Mr [redacted] ’s residence on 10/11/2008.On 07/16/2015, a Service Technician visited Mr [redacted] ’s residence to inspect the Roy Touch queen mattress for possible defects The General Manager determined from this service call that the mattress was heavily stained and soiled As a result; the mattress has started to break down.According to the section “What’s Not Covered”; fabric stains, soiling or burns will not be covered under the year warranty We reserve the right to refuse service and invalidate this Limited Warranty when, upon inspection, the product (mattress or box spring) is found to be in unsanitary condition, or when product failure is due to causes other than defective material and/or workmanship I have provided a copy of Mr [redacted] ’s Manufacturer Warranty for further review In the interest of Customer Service, the General Manager has offered a 20% discount on a future mattress purchase Mr [redacted] may visit his local Store to take advantage of this offer.I apologize for any inconvenience Mr [redacted] may have experienced If Mr [redacted] has any further questions or concerns he may contact me directSincerely,Jenna C [redacted] Phone: ###-###-#### Ext: ***Fax: ###-###-#### [redacted]

I don't think the apology and $could substitute the embarrassment and losing about $of decoration and food that we prepared for our visitors for Christmas that we have to cancel because of your bad service it was the worse year in my life because of value city service.I am still asking to get paid for my lose

On 06/01/2013, Ms [redacted] purchased the Rialto Onyx 2-piece sleeper sectionalThe merchandise was to Ms***’s residence on 08/30/After receiving Ms***’s Revdex.com complaint we have contacted the General ManagerIn the interest of Customer Service the General Manager has agreed to exchange the Rialto Onyx 2-piece sectionalMs [redacted] can contact the General Manager at 404-344-to set up the exchangeI apologize for any inconvenience Ms [redacted] may have experiencedIf Ms [redacted] has any further questions or concerns she may contact me direct

I was unable to locate an invoice for Ms [redacted] regarding her complaintIn order to investigate her complaint further, I will need additional informationName on Invoice Phone Number on Invoice City and State of Purchase Invoice Number Once I am able to locate the appropriate invoice, I will follow up with an offer of resolutionIf Ms [redacted] has any further questions or concerns she may contact me directSincerely, Kedeanna R [redacted] Phone: ###-###-#### Ext: 6968# Fax: ###-###-#### Kedeanna.R [redacted] @AmericanSignature.com

I would like to request that Ms [redacted] submit pictures to the Revdex.com of the issues she is having with the furniture Please send pictures of the specific issues and then a picture of the furniture as a whole

On 01/30/2016, Ms [redacted] purchased the Bobby Brown recliner, Maverick Brown reclining sofa, Shadow 5-piece dinette set, Crescent desk, Medina door bookcase, Justine Plush queen mattress set, Serenity Nightstand, Trad Pink Gel Pillow, Queen Serenity Upholstered bed, Serenity Pier, As-Is Serenity chestThe merchandise was delivered to Ms***’s residence on 02/04/The Crescent desk was delivered to Ms [redacted] on 02/11/Ms [redacted] also received an exchange of the Bobby Brown recliner, Shadow dinette table and Serenity nightstand on 02/11/After receiving Ms***’s Revdex.com complaint the General Manager has advised Ms [redacted] has received discounts totaling $The last discount was completed on 03/03/in the amount of $Ms [redacted] has also received an additional discount in the amount of $on 03/16/I apologize we are unable to offer any further discounts at this timeWe would like to offer our deepest apologies for the trouble you had to experienceThis situation is not ordinary and these incidents are not typical of usWe are very serious when it comes to our client’s satisfaction and have a zero tolerance policy in this respectWe appreciate that you understand that mistakes sometimes happen despite the numerous checks and measuresWe are very sorry that this happened to you but rest assured it won’t happen againI apologize for any inconvenience Ms [redacted] may have experiencedIf Ms [redacted] has any further questions or concerns she may contact me direct

I am at a lost of words in regards, to being a customer with Value City Furniture furthermore, with the StPeter's locationMsH [redacted] the representative that is handling my Revdex.com complaint is unprofessional and her actions seems if she could care less that I am a loyal customer or not with Value City Furniture MsH [redacted] informed me something different via telephone on November 4th in regards, to the $credit and the delivery of the correct chairsOn November 8, I placed a follow up call to MsH [redacted] for verification of the creditI was told per another associate that, "I would receive"The telephone call was disconnected or lost signalI did not receive a follow up from anyoneI [redacted] later placed another follow up call later and received additional info per another associate about the details of the order and creditMsH [redacted] did not return any of my callsI placed a follow up call to StPeter's location and spoke with Paula (unpleasant)I was informed per Paula that MsH [redacted] did not set up a delivery date as agreed on Nov 4thI [redacted] had to schedule the delivery dateI would like to return the merchandise because I am truly disappointed in the services I receivedHowever, I am willing to discuss further credits and part ways

On 10/18/13, Mr/ Ms [redacted] purchased the Magellan Black piece power sectionalThe furniture was delivered to Mr/ Ms***’s residence on 11/1/Unfortunately, service will not be provided if the merchandise has been relocated to a location outside of the warranty administrator’s service area Value City furniture is only required to provide service within a 50-mile radius of the store location If Mr/Ms [redacted] would like the furniture serviced, they may bring the merchandise to the closest store.I apologize for any inconvenience Mr/ Ms [redacted] may have experienced If Mr/ Ms [redacted] have any further questions or concerns they may contact me direct

On 04/25/2013, Mr [redacted] purchased the Prevue queen bed w/ TV standThe merchandise was delivered to Mr [redacted] ’s residence on 05/03/On 11/18/2014, Mr [redacted] notified Store Personnel regarding issues with the TV mechanismStore Personnel scheduled a Service Technician to visit Mr [redacted] ’s residence on 11/14/Unfortunately, we no longer carry the merchandise Mr [redacted] purchased in April of Therefore; in the interest of Customer Service, the General Manager has offered to give Mr [redacted] full in store credit to choose new merchandiseMr [redacted] will need to go to the store to choose replacement merchandise and arrange the exchangeIf Mr [redacted] chooses merchandise that costs more than his original purchase, he will be responsible for paying the differenceI apologize for any inconvenience Mr [redacted] may have experiencedIf Mr [redacted] has any further questions or concerns he may contact me direct

On 02/10/2016, Ms [redacted] purchased three Aventura corner wedge and Aventura armless chairsMs [redacted] picked up the merchandise on 02/05/Ms [redacted] notified Store Personnel regarding of the Aventura corner wedge seat was sinkingThe General Manager agreed to exchange the Aventura corner wedge and deliver to Ms [redacted] ’s residence at no chargeOn 02/12/2016, Ms [redacted] refused delivery of the Aventura corner wedge exchange due to the same problemThe General Manager gave Ms [redacted] $off for the inconvenienceThe refund was completed on 02/12/The General Manager scheduled another exchange of the Aventura corner wedge on 02/20/The delivery team was running late on 02/20/2016, as Ms [redacted] advised she was unable to wait for the delivery of the exchange merchandise and asked to be rescheduledOn 02/21/Ms [redacted] advised Store Personnel that she would like if we would pick up the merchandise and refund her moneyStore Personnel scheduled her for pick up on 02/22/at 4:pmMr [redacted] went into the store on 02/22/around 2:pm to stating he really like the furniture and wanted to keep itMr [redacted] inspected the Aventura Corner wedge that was due for exchange and noticed a rub mark on the merchandiseMr [redacted] was advised by the General Manager that they would have a service technician come out to take a look at the Aventura corner wedge Mr [redacted] has at his residenceIn the interest of Customer Service the General Manager has offered Mr [redacted] full credit to select new merchandise and free delivery once Mr [redacted] select new merchandiseI apologize for any inconvenience Ms [redacted] may have experiencedIf Ms [redacted] has any further questions or concerns she may contact me direct

On 01/01/2011, Mr [redacted] purchased the King Count bed sheets and the Ultra II Miracle king foam split foundation mattress setThe merchandise was delivered to Mr [redacted] ’s residence on 01/13/Mr [redacted] notified delivery of the Ultra II Miracle king foam mattress saggingStore Personnel advised on 10/15/that the mattress had a 1” dip in the mattress and is not considered a manufacturer defect unless it is at a 2” dipOn 10/18/2013, Store Personnel advised Mr [redacted] that they would offer him credit for the Ultra II Miracle king foam mattress set to select a new mattress setMr [redacted] selected the Meadow Glen firm king mattress set and the Iprotector king sleep protectorThe merchandise was delivered to Mr [redacted] ’s residence on 10/26/At that time we picked up the Ultra II Miracle king foam mattress setAfter receiving Mr [redacted] ’s Revdex.com complaint the General Manager contacted Mr [redacted] to offer credit to select new merchandiseMr [redacted] will need to go into the store to select new merchandise and set up the exchangeI apologize for any inconvenience Mr [redacted] may have experiencedIf Mr [redacted] has any further questions or concerns he may contact me direct

On 2/19/2017, Ms [redacted] made her purchase with Value City FurnitureThe order was delivered to Ms [redacted] ’s residence on 3/3/2017.We understand Ms [redacted] ’s concerns and apologize for the experience that she has had with our companyOur store locations in Burbank, IL and Northlake, IL are working together to get these issues taken care ofA member of our Customer Service team will be in contact with Ms [redacted] to schedule a date to continue to service her bed.If Ms [redacted] has any further questions or concerns, she can contact our Burbank, IL location at ###-###-#### or our Northlake, IL location at ###-###-####.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com

Value city used to honor the warrenty then sold it to a 3rd party My contract was with Value City I would think they would assist since the warrenty company will not honor the warrenty I am very disapointed Time to go to the media

On 03/23/2013, Mrs [redacted] purchased the Avenger Godiva Power Sofa and LoveseatThe merchandise was delivered to Mrs [redacted] ’s residence on 03/27/2013.I have received Mrs [redacted] ’s photos of her cracking and peeling merchandiseDue to her warranty not covering Mrs [redacted] ’s issue American Signature can offer Mrs [redacted] an in-store credit of $1,That is 60% of Mrs [redacted] purchase and the warrantyCracking and peeling is considered wear and tear and is not covered under any warranty that American Signature offersIf Mrs [redacted] chooses to accept the credit she may go back to the Brandon location and use the credit towards new merchandiseThe credit is valid for days.I apologize for any inconvenience Mrs [redacted] may have experienced If Mrs [redacted] has any further questions or concerns she may contact me direct

Ms [redacted] purchased her merchandise through AcceptanceNow (formerly RAC Acceptance) located in a Value City Furniture storeMs [redacted] signed her contract with AcceptanceNow; therefore, Value City Furniture will be unable to help Ms [redacted] with her complaintValue City Furniture has no legal right to exchange, refund or alter an AcceptanceNow contractMs [redacted] will need to contact an AcceptanceNow representativePlease remove this complaint from Value City Furniture’s record and forward it to AcceptanceNowSincerely, Kedeanna Roberts Phone: 888-751-Ext: 6966# Fax: [email protected]

On 3/09/Mr [redacted] purchased the Vibe Red power reclinerThe item was picked up on 3/18/Mr [redacted] did not purchase any additional warranty on his item and has exceeded his one year manufacturer’s warrantyOn 5/19/the store Manager reached out to Mr [redacted] r, who stated that he has had an electrician fix the issue with his recliner and would call the store back should any issues ariseI apologize for any inconvenience this may have caused Mr [redacted] rIf Mr [redacted] has any other questions or concerns, please feel free to contact me directly Sincerely, Marian H[redacted] Phone: [redacted] Fax: [redacted] [email protected]

On 5/20/16, Ms [redacted] purchased the Candice Floral accent chair and two of the Avery Granite sofasMs [redacted] received the accent chair on 7/1/The sofas are Special Order products that are custom made by our vendor.We apologize for the delay in Ms [redacted] receiving the sofasUpon reviewing her complaint through the Revdex.com, the General Manager of the store location and our direct contact with our vendor has been contactedThe order for both of the sofas has been re-placed and we have been given 8/18/as the date that the sofas will be deliveredUnfortunately, we do not house any furniture that we can loan to Ms [redacted] until her sofas have arrivedI apologize for any inconvenience Ms [redacted] may have experienced If Ms [redacted] has any further questions or concerns she may contact me direct

I accept the General Manager offer of a $Gift Card for use on a future purchase I expect to receive this Gift Card in the mail within 5-business days

I was unable to locate an invoice for [redacted] regarding his complaintIn order to investigate his complaint further, I will need additional informationName on Invoice Phone Number on Invoice Invoice Number Once I am able to locate the appropriate invoice, I will follow up with an offer of resolutionIf [redacted] has any further questions, he may contact me directly Sincerely, Marian H [redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]