Value City Furniture

I am rejecting this response because:First of all, it would be nice if you had my name correct in your responseSecondly, the furniture I purchased is garbageYou guys should be ashamed of yourselves for selling itNo furniture should be falling apart a year and a half after purchasing itI spent $7,with you guys and this is what I get (garbage)? Regards, [redacted] ***

We strive to make furniture shopping easy and apologize to Kamila [redacted] for any inconvenience she may have experienced due to the peeling of her sofaI see that on 5/27/she purchased a PC sectional ciera brown, which consist of a sofa, chaise and a cocktail ottoman for $Ms [redacted] had no extended warranty on the sectional We deeply value your relationship with Value City and are committed to providing you with the highest level of service, simply because our customers deserve the very bestWhile were unable to give the full amount back to you as an in store credit, we are able to give back a portion in the amount of $towards a new selectionI apologize for any inconvenience Ms [redacted] may have experienced If Ms [redacted] has any further questions or concerns she may contact me direct

On 06/22/2012, Ms [redacted] purchased the 2-piece Oxford Chocolate livingroom set This merchandise was delivered to Ms [redacted] ’s residence on 6/27/ Ms [redacted] also purchased the 7-year Fabric Protection Warranty as well as the 3-year Extended Protection PlanOn 11/18/15, Ms [redacted] contacted Store Personnel advising that there were issues with the reclining sofa On 11/25/2015, a Technician visited Ms [redacted] ’s residence to inspect the merchandise as a courtesy It was found that the merchandise damages had accumulated and were not the cause of a manufacturer defect but rather excessive use Ms [redacted] was contacted on 11/30/to review the denial of her claim and was understanding.Additionally, Ms [redacted] has been outside of warranty since June and we will no longer be able to assist with any structural or manufacturer damages However, please note that Ms [redacted] is still within her Fabric Protection Warranty period Ms [redacted] may contact UnitersNA (the warranty administrator) for any accidental burns, rips, tears or stainsI apologize for any inconvenience Ms [redacted] may have experienced If Ms [redacted] has any further questions or concerns she may contact me direct

The furniture was supposed to be delivered and picked up last week.So I guess we gave to wait for this tuesday if it happens or what excuse they will have

I apologize for the delay in our resolution regarding Ms [redacted] ’s complaint I kindly ask that Ms [redacted] reject this response and allow additional time for her desired resolution Please be assured that we are working diligently with the store location’s General Manager and I appreciate Ms [redacted] ’s patience in this matter.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com

On 06/15/2013, Ms [redacted] purchased the Brown double ottoman with Tray and the Bobby Brown reclinerMs [redacted] picked up the Brown double ottoman with Tray on 06/22/Ms [redacted] picked up the Bobby Brown recliner on 06/26/Ms [redacted] did not purchase any extended warranties on the Bobby Brown recliner therefore only had the 1-year manufacturer’s warranty that expired on 06/26/Ms [redacted] would have been informed at the time of sale that the furniture comes with a 1-year manufacturer’s warrantyIn the interest of Customer Service, the General Manager has offered a 20% discount and free delivery on a future purchaseI apologize for any inconvenience Ms [redacted] may have experiencedIf Ms [redacted] has any further questions or concerns she may contact me direct

On 08/11/Mr [redacted] purchased the Monticello Pecan King Sleigh bed, The Antigua Dresser and Mirror, Also the Antigua ChestThe merchandise was delivered to Mr [redacted] ’s residence on 10/26/13.Upon receiving Mr [redacted] ’s Revdex.com complaint I have made contact with the Store Manager who advised that Value City Furniture has made contact with Mr [redacted] about setting up a service appointment for his merchandise After the service is complete the Store Manager will also follow up with Mr [redacted] I apologize for any inconvenience Mr [redacted] may have experienced If Mr [redacted] has any further questions or concerns he may contact me direct

On 2/25/Ms [redacted] purchased the 2-piece Galveston Chocolate living room setThe sectional was delivered on 3/01/According to the cracking and peeling guidelines, Ms [redacted] qualifies for a $dollar in store credit that she may use towards any future purchaseMs [redacted] contacted our offices on 5/18/and was told then that she may keep her furniture and the $in store credit will be put into a gift card that Ms [redacted] can pick up at her local storeI apologize for any inconvenience this may have caused Ms***If Ms [redacted] has any other questions or concerns, please feel free to contact me directly

I reviewed the response made by the business in reference to complaint ID [redacted] , and someone by the name of Jeff reached out to me after, I reached out to them on Thursday October 22, at there Burbank locationI'm pleased to say that my chair has been delivered on today Oct.27, 2015, by [redacted] the repair associateNow my problem is that VCF dropped the ball and didn't even offer me a compensation or a apologyBecause when your a fault, and your truly apologetic you will rectify the situation any means necessary to ensure your business don't suffer.So, therefore iI will not remove my complaint from the Revdex.com at all, until someone reaches out to me personally, and ensure me that this will never happen againNot just to me, but not to anyone in the near futureI worked in customer service for years, and when you are in fault, the customer is always right and you make sure you accommodate them, and to ensure customer quality across the boardA throw blanket, a lamp, anything could've been offeredBut what was offered was a letter to the Revdex.com , and not to meI will not call them, to hear a apology they need to call meThank you,

The amount noted by Value City Furniture to refund is not the total I quoted in my original complaint My refund should include all money paid for the extended coverage as listed on my receipt, which is the figure I originally quoted Also the refund should be mailed to my home address in a check as I no longer have the card account that they are going to credit The card has been paid in full and closed I also will not be using or reopening that card

On 07/06/2014, Ms [redacted] purchased the Merrydale queen mattress and boxspring This merchandise was delivered to Ms [redacted] ’s residence on 07/29/2014.I apologize for the incorrect information Ms [redacted] received when speaking with a Customer Service Representative Ms [redacted] has a manufacturer warranty on her mattress and we will be happy to schedule a service date to inspect the merchandise Ms [redacted] should receive a call within the next few days to set up service if she has not already received a call from the Manager.If Ms [redacted] has any further questions or concerns she may contact me direct

My case has been closed but I would like it changed to I was very satisfied with the resolutionThis matter was handled quickly and I have since reselected furniture to be delivered on 12/1/I do not want my response to be dissatisfied because that would be wrongCan this be changed to very satisfied?

On 6/29/16, Ms [redacted] purchased the twin innerspring mattress, the Carey Brown twin daybed with trundle, and the mirage twin mattressThe merchandise was delivered to Ms***’ residence on 7/2/16.Upon reviewing Ms***’ complaint that was filed through the Revdex.com, the General Manager was contactedMs [redacted] is scheduled to receive the correct mattress on 8/5/The store location will be in contact with Ms [redacted] to provide her with the time frame that they will deliver the mattress that was initially purchased.I apologize for any inconvenience Ms [redacted] may have experienced If Ms [redacted] has any further questions or concerns she may contact me direct

Upon reviewing Mr [redacted] complaint I have confirmed that a refund check has been issued and is due to arrive at the store on 06/29/Mr [redacted] will be able to visit the store with photo ID to pick up the refund check Due to the large amount Value City Furniture could not give cash back to Mr [redacted] at the time of returnI apologize for any inconvenience Mr [redacted] may have experienced If Mr [redacted] has any further questions or concerns he may contact me directSincerely,Karema H***Phone: ###-###-####Fax: ###-###-#### [redacted]

On 08/29/Mr [redacted] purchased a piece Sheridan Olive sectional, an Arthur Ave full mattress set, and an adjustable full bed frameThe merchandise was delivered to Mr***’s residence 09/02/2015.After reviewing Mr***’s Revdex.com complaint I have reached out to the store and have confirmed that Mr [redacted] can have a service done to his merchandiseI am asking that Mr [redacted] contact our Customer Service team to set up a date and time for service (888-751-8553).I apologize for any inconvenience Mr [redacted] may have experienced If Mr [redacted] has any further questions or concerns he may contact me direct

In the interest of Customer Service the General Manager has offered Mr [redacted] in store credit in the amount of $After speaking with the General Manager regarding the late delivery, the General Manager has offered an additional $in store creditI apologize for any inconvenience Mr [redacted] may have experiencedIf Mr [redacted] has any further questions or concerns he may contact me direct

On 5/26/16, Ms [redacted] purchased the Canal StFirm Queen Mattress Set and the Aubrey Gray Queen Upholstered BedThe mattress set was delivered to Ms [redacted] ’s residence on 6/18/and the upholstered bed was delivered to the same residence on 9/17/16.Ms [redacted] has been in direct contact with management within our Customer Care department and we are working with the Store Manager to resolve the issue at handWe are currently working with a third party to have Ms [redacted] ’s furniture removed from her homeWe will be in contact with Ms [redacted] to discuss the date and time that works best for her, as well as the preparation for the furniture removal process.We apologize for any inconvenience Ms [redacted] may have experienced

On 12/07/2016 Mr. [redacted] purchased the Canal St. Queen mattress set, queen sized center support tails, and the Queen Mosaic Panel bed. The items were delivered on 12/31/2016. I have called the store Manager who stated that Mr. [redacted] is currently scheduled for an exchange of his mattress on... 5/26/17. When Mr. [redacted] brings back his old mattress, we will provide him with the new. Attached Mr. [redacted] will find a copy of his warranty information for the replacement mattress, including exclusions that will void his warranty. I apologize for any inconvenience this may have caused Mr. [redacted] . If Mr. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H***

On 9/23/12, Mrs [redacted] purchased the Galveston Chocolate reclining sofa with drop table and the Galveston Chocolate rocker reclinerMrs [redacted] received her furniture on 9/28/12.MrsJames’ complaint through the Revdex.com has been addressed with the General ManagerHis office has contacted Mrs [redacted] in reference to the issue with the furniture and a service call has been scheduled for 7/1/for an inspection to be completedOnce the service technician has inspected the merchandise, he/she will report to the General Manager and Mrs [redacted] will be contacted with the next course of action from that pointMrs [redacted] will be contacted 1-days prior to the scheduled service date with a time frame that the technician will visit her home.I apologize for any inconvenience Mrs [redacted] may have experienced If Mrs [redacted] has any further questions or concerns she may contact me direct

Ms [redacted] is going to receive a box spring at no cost with her delivery on 04/25/ This will add height to her mattress and Ms [redacted] should be pleased She has my contact information if anything else is needed regarding her complaint or future needs