Value City Furniture

On 10/15/2013, Ms [redacted] purchased the 3-piece Madrid Black living room setThe merchandise was delivered to Ms [redacted] ’s residence on 10/26/2013.Upon reviewing Ms [redacted] ’s complaint, I have been informed that Ms [redacted] has been offered an in-store credit and a discounted delivery fee t***s new merchandiseThe issue Ms [redacted] is experiencing is normally considered wear and tear Although cracking and peeling is not covered under any warranty that Value City offers, the company has agreed to provide an in-store credit to customers who are experiencing the issueThe credit is based on how long the merchandise has been in the customers residenceBased on the information on Ms [redacted] ’s invoice I am showing that she was offered the appropriate amount back as in an-store credit considering the amount of time Ms [redacted] ’s has had the merchandise in her residenceI apologize for any inconvenience Ms [redacted] may have experienced Ms [redacted] has any further questions or concerns she may contact me directSincerely,Karema H***

Upon receiving Ms***’s information through the Revdex.com, I contacted the General Manager In the interest of customer service, the General Manager has agreed to allow Ms [redacted] to return the chairs for an in-store credit Ms [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange within days If Ms [redacted] chooses merchandise that costs more than her original purchase, she will be responsible for paying the difference as well as for any extended warranties.I apologize for any inconvenience Ms [redacted] may have experienced If Ms [redacted] has any further questions or concerns she may contact me direct

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meI also would like to say I an really happy the store manager reached out to me and we were able to work things outI would recommend the company to family and friends

I have confirmed that Ms. ***’s invoice has been cancelled and a full refund has been processed back to her method of payment. At this time no compensation can be offered to Ms. [redacted] due to her cancelling the order. If Ms. [redacted] does not receive a refund within the next 24-48 hours, she is to... contact American Signature Corporate office.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.

On 12/17/17, Mr/ Mrs [redacted] made their purchase with Value City FurnitureThe delivery of the furniture occurred on 12/26/17.We are saddened to hear that this has occurred in Mr/ Mrs***’s residence and apologize for the behavior of the contracted delivery team that made the delivery on that dayThe General Manager at our Chicago Delivery Center, as well as the General Manager for the delivery service that is contracted for our Delivery Center, will be reaching out to Mr/ Mrs [redacted] to discuss the matter and see what can be done to appease them.If Mr/ Mrs [redacted] has any further questions or concerns, please feel free to contact our Chicago Delivery Center at 630-332-7084.Sincerely,Ashley H***

I apologize for the delay in our resolution regarding Ms***’s complaint I kindly ask that Ms [redacted] reject this response and allow additional time for her desired resolution Please be assured that we are working diligently with the store location’s General Manager and I appreciate Ms***’s patience in this matter.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is extremely satisfactory to meThank you to Karema and her team for the prompt response and resolutionVery Happy with this resultThank you!!

On 09/05/2015, Ms [redacted] purchased two of the Aquarius Walnut power reclining sofasThe merchandise was delivered to Ms [redacted] ’s residence on 09/12/On 09/12/15, Ms [redacted] notified Store Personnel to advise that the contract delivery drivers had damaged her lawn during delivery of the merchandiseAt this time, Ms [redacted] was advised we would notify the contract delivery service to contact Ms [redacted] to resolve and repair the damage to her front lawnAfter speaking to Ms [redacted] has advised that she did receive a call from the contract delivery serviceThe contract delivery service has advised Ms [redacted] to get an estimate to take care of the repair to the front lawn at Ms [redacted] s residenceWe would like to offer our deepest apologies for the trouble you had to experienceThis situation is not ordinary and these incidents are not typical of usWe are very serious when it comes to our client’s satisfaction and have a zero tolerance policy in this respectI apologize for any inconvenience Ms [redacted] may have experiencedIf Ms [redacted] has any further questions or concerns she may contact me direct

On 11/28/Ms [redacted] purchased the Marisol Sofa, Chaise and Armless ChairThe merchandise was delivered to Ms [redacted] ’s residence on 12/30/16.After reading Ms [redacted] ’s complaint I have verified that Ms [redacted] paid $for her Marisol Sofa that is the price after a discount of $was applied to the sofaOnce Ms [redacted] returned the sofa she received the amount she paid plus tax refunded back to herValue City Furniture has refunded Ms [redacted] the entire amount she paid for her sofaI apologize for any inconvenience Ms [redacted] may have experienced If Ms [redacted] has any further questions or concerns she may contact me direct

On 1/22/15, Ms [redacted] purchased the Nolan Chocolate dual reclining sofaThe sofa was delivered to the residence on 2/7/15.Upon reviewing Ms***’ complaint that was filed through the Revdex.com, the General Manager was contactedThe decision was made by the Management Team that Ms [redacted] will be given an in-store credit for the amount that she paid for the sofa to be used in our store location for another item(s)Ms [redacted] has been made aware of the offer and will take advantage of the in-store credit.I apologize for any inconvenience Ms [redacted] may have experienced If Ms [redacted] has any further questions or concerns she may contact me direct

On 07/30/16, Mrs [redacted] went through AcceptanceNow to purchase the Atlantic Camel Massage Rocker ReclinerThe merchandise was picked up 08/02/16.I have reached out to the store and spoke with the Store Manager who advised me Mrs [redacted] has an even exchange scheduled for her Recliner Value City Furniture has no legal right to exchange, refund or alter an AcceptanceNow contractMrs [redacted] will need to contact an AcceptanceNow representative at ###-###-#### or by mail at [redacted] Dr, ***, TX ***.I apologize for any inconvenience Mrs [redacted] may have experienced If Mrs [redacted] has any further questions or concerns she may contact me directSincerely,Karema H***Phone: ###-###-####Fax: ###-###-####

The response from the business is not satisfactory but I do not have time and energy to go after them anymore as I have received the product that I paid forThe reason for dissatisfaction lies in their response where they say the product was out of stock If the product was out of stock, why would I get a call three times for two weeks telling me about my scheduled delivery? I believe they are not organized as far as their delivery system goes and are just making an excuse nowFor what it takes, I know for sure I will not be shopping at their place in the future.Thanks anyways for delivering on Saturday

On 3/19/16, Ms [redacted] purchased the Cordoba piece sectional and the Cordoba Swirl cocktail ottoman.Upon reviewing Ms [redacted] complaint through the Revdex.com, the General Manager has been contacted to assist in resolving the issuesIn the interest of customer service, the General Manager will exchange the sectionalMs [redacted] will receive a call from the store location to schedule a date that her furniture can be replaced with new furniture.I apologize for any inconvenience Ms [redacted] may have experienced If Ms [redacted] has any further questions or concerns she may contact me direct

On 06/29/2014, Ms [redacted] purchased the 4-piece Big Softie sectional, the La Mesa firm mattress and the Plantation cove bed, dresser/mirror, nightstand and vertical mirrorThis merchandise was delivered to Ms***s’ residence on 07/18/2014.I apologize for the continued delays with getting the feet to complete the nightstand on Ms [redacted] order I have confirmed with the Assistant Manager that Ms [redacted] is scheduled for exchange of the recliner as well as the installation of the feet on 06/19/2015.I apologize for any inconvenience Ms [redacted] may have experienced If Ms [redacted] has any further questions or concerns she may contact me direct

On 3/23/14, Ms [redacted] purchased the Rialto Cardinal piece chaise sectional, the Callihan Black storage ottoman, and the Chrome 93” arc lampMs [redacted] accepted delivery of her merchandise on 3/26/14.Upon reviewing Ms***’s complaint through the Revdex.com, the General Manager was contactedDue to the issue that is occurring with the furniture, the General Manager has tried to contact Ms [redacted] in reference to the situation so that a solution can be achievedMs [redacted] can contact the store location at ###-###-#### so that she can speak with the General Manager about her experience, as well as the next steps in getting her furniture repaired or replaced.I apologize for any inconvenience Ms [redacted] may have experienced If Ms [redacted] has any further questions or concerns she may contact me direct

The voicemail that was left for me was not an except able reasonWorking in the manufacturing industry I know all the safeguards that are put up to prevent this situations from occuringValue city also has on their website that the couch we ordered is available for delivery as soon as Wednesday June 24thSo their reason for the delay is not making any sence *

Although returning the couch Is the perfect solution, we again are confined to certain problemsThe refund to my Synchrony card can not happen as I paid the balance in fullSecondly, there needs to be an accomadation to the fact we need to go to another Furniture store and purchase a couch, therefore we need time to do so as well as dates so we are not stuck with no couch what so ever or two couchesyou may have your district manager contact me personally at ###-###-#### 9even though I have been promised numerous times someone will call and never has) I will be patient in waitingas a summary:1: Refund can not be placed on my Value City Furniture Card As The Balance Has Been Paid In Full2: Date for pick up need to be coordinated so we have a new couch in place as well as someone is available at our household for pito occurWe will now have spent days off of work to deal with the sub par Customer Service as Well As Repair Service That Would Have Needed Trips To Repair The Problem

The legs I saw in the showroom were for my bed, the Sienna BirchThe technician told us the legs in the showroom were different than mineI am attaching a screenshot of my bed that was on the websiteI am not willing to give up a warranty I PAID for to get a store credit

I understand Ms [redacted] ’s frustrations and apologize that Store Personnel was unable to offer a satisfactory resolution After speaking with the General Manager, we are able to extend different resolutions in an attempt to offer a well furnished and easy furniture buying experience Ms [redacted] may choose the Rendezvous 3-piece livingroom set She would not be obligated to pay any additional money and delivery will be issued at no costAdditionally, this offer would also have a monetary refund of $520.Ms [redacted] also has the option to visit the local store in Bear, Delaware and chose any upholstery livingroom set at any retail value If Ms [redacted] chooses this offer, she would not be obligated to pay any additional money and delivery will be issued at no cost However, this option will not include any monetary compensation If Ms [redacted] has any further questions or concerns she may contact me directSincerely,Jenna CarpenterPhone: 888-751-Ext: 6966#Fax: [email protected]

[redacted] We strive for accuracy in all our pricing information displayed on our website but unfortunately from time to time errors do occurWe have posted below our terms and conditions from our website pertaining to any errors you may see on the websiteWe apologize that this happened but want to do our best to assist.Our promotion of 20% and free delivery or months financing has currently expiredBased on the situation you went through, we can work with you personally to honor the promotioni we were running during our black Friday saleWe cannot combine offers as they were listed on the website briefly in error but we can extend the correct offer to you only for the inconvenience.Pricing and Other Errors Prices shown for items on this website's product pages and in your shopping cart are for merchandise onlyAn estimate of the total cost of your order is available in your shopping cart, including any applicable tax, delivery or other feesThe final cost will be available for your review prior you complete your orderWhile we strive for accuracy in the pricing displayed on this website and the other product information we provide, errors can occurIn cases where such errors do occur, we expressly reserve the right not to honor pricing errors on this website when accepting an order onlineIn the case where an order placed online contains a pricing error, you will be contacted and the order will be cancelledAny payments that have been authorized for that order will immediately be reversedShould you discover an error once your order is delivered, your sole recourse is to return your order in accordance with our return policy