Value City Furniture

On 02/12/2017, Mrs [redacted] purchased the Tribeca piece dining room set The merchandise was picked up on 02/17/After receiving Mrs [redacted] ’s complaint I have confirmed with the store Manager and have confirmed a delivery for the two stools are set for 03/15/There will be no cost for the deliveryAlthough Value City Furniture is unable to provide a gas card to Mrs [redacted] , we are able to offer her compensation of $for the inconvenience The refund would be put back on Mrs [redacted] ’s Discover card and should reflect on her account within the next 5-business daysI apologize for any inconvenience Mrs [redacted] may have experienced If Mrs [redacted] has any further questions or concerns she may contact me direct

On 5/28/16, Mr [redacted] purchased the Galveston Chocolate piece sofa and chair set, and the Beckett king size bedMr [redacted] received a partial delivery on 6/3/16, with the remaining furniture being delivered on 6/4/16.Upon reviewing MrStafiej’s complaint through the Revdex.com, the General Manager was contactedIn the interest of customer service, the General Manager has offered an apology and has included the matching dresser and mirror to the Beckett King bed to the order at no costThe dresser and mirror are scheduled to be delivered on 6/15/16.I apologize for any inconvenience Mr [redacted] may have experienced If Mr [redacted] has any further questions or concerns he may contact me direct

This message concerns complaint ID [redacted] against Value City Furniture I have made several attempts to discuss scheduling an exchange time as indicated on the resolution email sent to me on 12/04/However I have been unable to get in contact with anyone to do so at the number and or extension provided to me.I would like to know what is my recourse at this time Please contact me to further discuss my options either via email or by phone at ###-###-#### Revdex.com Resolution Thanks in Advance,LaTeekey ***

On 1/8/2018, Ms [redacted] purchased the Serena Platinum queen bedThe furniture was delivered to Ms [redacted] ’s residence on 1/16/2018.We understand Ms [redacted] ’s concerns and apologize for the experience that she has had with our companyThe store location’s Manager has reached out to Ms [redacted] and an even exchange has been scheduled for 3/1/for the footboardThe footboard will be inspected by a member of Management prior to delivery to ensure that there are no defects.If Ms [redacted] has any further questions or concerns, she can contact the store location’s General Manager at ###-###-####.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com

There are no snags just seam separation and I have cleaned the couch and there are no stainsAll the water marks were caused by water therefore were not really stains at allIf a drop of water hits this material it creates a water markTo me that is not misuse at allPeople do use this sofaAnd I can take additional pictures if neededThe first woman I spoke to at value city (Renee) looked at the pictures from the technition and also agreed that the seams were clearly separating on their own and not due to damage

Ms [redacted] was offered a $gift card for the inconvenience, At this time if Ms [redacted] would like to take the $back as a refund back to her method of payment Value City Furniture can offer thatOutside of that option there is no further compensation we can offer Ms***If Ms [redacted] has any further questions or concerns she may contact me directSincerely,Karema H***

Other than restating what I had already stated Value City is not offering any reasonable offer other that take the same items again or pay a substantial difference for a comparable item Would either like a refund of my money or some discount on another item

On 2/3/2016, Ms [redacted] purchased the Colette Khaki 2-piece living room set that included the sofa and the love seatThe furniture was delivered to Ms [redacted] ’ residence on 2/24/2016.We understand Ms [redacted] ’ concerns and apologize for the experience that she has had with our companyUniters cannot re-open her claim and Ms [redacted] ’ order has fallen outside of the 1-year manufacturer’s warrantyTo appease Ms [redacted] , we can offer a refund of the warranty amount, totaling $If Ms [redacted] would like to pursue this option, she can contact the store location at ###-###-####She can also contact Customer Care at 1/###-###-#### and any of the agents can assist with this refund.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com

On 7/3/2017, Ms [redacted] purchased 5-piece Newport Cream sectional, the merchandise was delivered to Ms [redacted] ’s merchandise on 7/14/2017.Upon reciving Ms [redacted] ’s complaint I have spoken to the store Manager who informed me that contact has been made to Ms [redacted] regarding the furnitureThere are photos showing that the merchandise did not have pet punctures before the delivery and the punctures were something that would have been evident after the merchandise was set up and it shows Ms [redacted] accepted and signed for the deliveryOn 08/10/Value City Furniture sent a certified technician to Ms [redacted] ’s residence to repair the punctures in her merchandiseMs [redacted] accepted the service and is aware that she will not be getting a replacement or refund.I apologize for any inconvenience Ms [redacted] may have experienced If Ms [redacted] has any further questions or concerns she may contact me directSincerely,Karema H***

the store would like for me to pay to have their broken couch deliveredWe dont own a vehicle to return itYour broken stuff my inconvenience? why should I have to put money out to have this return and reissued?

On 02/24/2015, Mr [redacted] purchased the Dakota Java 3-piece glider recliner, reclining sofa and glider reclining loveseatMr [redacted] also purchased the Pandora 3-piece bar set, the Harbor 5-piece counter height dinette, and the Carson sofa table, end table and cocktail tableMr [redacted] is scheduled for delivery of the Dakota glider recliner on 05/19/The scheduled delivery of the Dakota glider recliner will complete the orderAdditionally, the General Manager and Mr [redacted] have agreed to compensation for any frustrationsI apologize for any inconvenience Mr [redacted] may have experiencedIf Mr [redacted] has any further questions or concerns he may contact me direct

I feel I should be financially compensated for the extended period of repairThere response states that th part they ordered came in, when in fact I had to again call and follow up with them, the technician offered to look through there inventory to see if some Extra parts from another service were available to repair my furnitureThey called me back about an hour later and magically had the equipment needed to service my equipmentAnd as you see I still must wait until 3-2-before I am fully able to enjoy the product I purchased in October I further requested a specific service time and they are unable to accommodate my request because of a policy issueI work and attend school full time on both and they no longer reliever on weekendsI made myself available for the initial delivery and it was wrongI inconvenienced myself to be available for their follow up inspectionAnd now I’m expected to clear my entire schedule for an appointment that could happen between noon and eight pm?

On October 01, 2014, Mr [redacted] purchased the 6-piece StMalo sectional from Value City Furniture in Parkersburg, WV On March 09, Mr [redacted] sent in pictures of the cracking and peeling of the itemValue City Furniture offered him a cash settlement of 20% of the purchase price as an alternate 60% in store credit for re-selection due to hime moving to Tennessee and not having a store close to home As of today, the Value City Furniture store in Parkersburg is still in talks with Mr [redacted] concerning details of that settlementI will respond with more details as they become available, if needed Sincerely, Brandy L***

On 04/23/2012, Mr [redacted] purchased the Mason Brown 2-piece sofa and chair with matching ottoman This merchandise we delivered to Mr [redacted] s residence on 4/27/2012.On 1/15/2015, Mr [redacted] contacted our Customer Care Team in regards to the merchandise cracking and peeling I have attached the pictures to this complaint for further review Unfortunately, the cracking and peeling is not covered under any of our extended warranties and is not considered a manufacturer defect Additionally, the damages appear to have accumulated over a period of time.I apologize for any frustration Mr [redacted] may have experienced however we will only be able to extend a 15% discount or gift card in the amount of $for a future purchase

On 05/05/Mr [redacted] purchased the Big Softie 6-piece sectionalThe merchandise was delivered to Mr [redacted] ’s residence on 05/14/Mr [redacted] notified Store Personnel regarding one piece of the Big Softie 6-piece sectional being damagedOn 05/21/we exchanged the Big Softie reclining chaiseAfter receiving Mr [redacted] ’s Revdex.com complaint the General Manager has reached out to the customer and left a message advising Mr [redacted] to contact them to set up a service callMr [redacted] can contact the General Manager at 814-946-and advise that he is following up on his Revdex.com complaintI apologize for any inconvenience Mr [redacted] may have experiencedIf Mr [redacted] has any further questions or concerns he may contact me direct

On 12/08/2013, Mr [redacted] purchased the piece Avenger Godovia living room setThe merchandise was delivered to Mr***’s residence on 12/14/2013.After receiving Mr***’s complaint I have spoken with the store manager who has advised me that Mr [redacted] has unusual cuts on his sofa that does not appear to be accidental and that was the reason Uniters declined his claimAmerican Signature is able to offer Mr [redacted] an in-store credit of $1,075, and is valid until 07/31/We will not require Mr [redacted] to return his current furniture.I apologize for any inconvenience Mr [redacted] may have experienced If Mr [redacted] has any further questions or concerns he may contact me direct

They won't return my callsThis love seat and couch do not have coresThe cushions don't remove

On 10/17/2016, Mrs [redacted] purchased the Pulsar dual power love seatThe furniture was delivered to Mrs [redacted] ’s residence on 10/28/2016.We understand Mrs [redacted] ’s concerns and apologize for the experience that she has had with our companyA Service Technician representing Uniters has completed the service by repairing the love seat to manufacturer’s standards and has closed Mrs [redacted] ’s claimIf Mrs [redacted] has any further questions or concerns, she can contact Uniters at 1/###-###-####She can also contact Value City Furniture’s Customer Care at 1/###-###-####.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com

We have further researched on Ms [redacted] ’s refund that should have went back to her accountAfter looking further into the refunds completed we verified that one refund was not completed back to Ms [redacted] ’s accountWe have processed the refund in the amount of $back to the original form of paymentMs [redacted] can anticipate her refund within 3-business daysMs [redacted] will need to follow up with her financial institution after the 3-business daysWe would like to offer our deepest apologies for the trouble you had to experienceThis situation is not ordinary and these incidents are not typical of usWe are very serious when it comes to our client’s satisfaction and have a zero tolerance policy in this respectWe appreciate that you understand that mistakes sometimes happen despite the numerous checks and measuresWe are very sorry that this happened to you but rest assured it won’t happen againI apologize for any inconvenience Ms [redacted] may have experiencedIf Ms [redacted] has any further questions or concerns she may contact me direct

On 07/20/2014, Ms [redacted] purchased the Colton Black sofaMs [redacted] picked up the merchandise on 08/02/In the interest of customer service, Ms [redacted] has been refunded the warranty amount back to the original form of paymentI apologize for any inconvenience Ms [redacted] may have experiencedIf Ms [redacted] has any further questions or concerns she may contact me direct