Value City Furniture

Hello my name is [redacted] , and my complaint number is [redacted] I thought I responded in which I didn'tMy response to business was, what type of discount would I receive in store on another set before agreeing to a refundI tried to contact the email and number as in the response from business, but was told to communicate through Revdex.com, and the person in response would not communicate with meI even sent a email and no responsePlease reopen

On 09/04/Ms [redacted] purchased the Rialto Brown piece sectionalThe merchandise was delivered to Ms [redacted] ’s residence on 09/10/2011.After receiving pictures of Ms [redacted] ’s merchandise I have made contact with the General Manager, who deeply apologizes for the inconvience Ms [redacted] has experience and would like to offer Ms [redacted] an in-store credit of the full purchase amount of $The General Manager has made contact with the customer to resolve the issue.I apologize for any inconvenience Ms [redacted] may have experienced If Ms [redacted] has any further questions or concerns she may contact me directSincerely,Karema H***Phone: ###-###-####Fax: ###-###-####Karema.H***@AmericanSignature.com

I contacted Mrs [redacted] 6/30/about her message and left a message on her voice mail asking that she return my call to discuss Thank you,

On 02/10/2016, Ms [redacted] purchased two Aventura Black armless chairs, three Aventura Black Corner wedge through the AcceptanceNow program(formerly RAC Acceptance) located in a Value City Furniture storeAfter receiving Ms [redacted] ’s Revdex.com complaint the General Manager has advised Ms [redacted] returned all merchandise for a full refund on 02/29/Ms [redacted] signed her contract with AcceptanceNow; therefore, Value City Furniture will be unable to help Ms [redacted] with her complaintValue City Furniture has no legal right to exchange, refund or alter an AcceptanceNow contractMs [redacted] will need to contact an AcceptanceNow representativePlease remove this complaint from Value City Furniture’s record and forward it to AcceptanceNowI apologize for any inconvenience Ms [redacted] may have experiencedIf Ms [redacted] has any further questions or concerns she may contact me direct

On 04/01/2015, Ms [redacted] purchased the Montero brown 2-piece sectionalThe merchandise was delivered to Ms [redacted] ’s residence on 04/10/After receiving Ms [redacted] ’s Revdex.com complaint the General Manager has agreed to give Ms [redacted] a full refund for the Montero brown 2-piece sectionalThe refund in the amount of $has been refunded on 02/22/back to the card used at the time of purchaseMs [redacted] will need to allow 3-business days to receive the refund or can check with her financial institution to release the fundsI apologize for any inconvenience Ms [redacted] may have experiencedIf Ms [redacted] has any further quest ions or concerns she may contact me direct

Consumer called Revdex.com and left a voice mail advising that she wants to reopen her complaintAmerican Signature sent someone out to her home and they fixed one chairHowever, the other chair and table still need repaired, and she has heard nothing further from the business

No one from Value City Furniture has contacted me to resolve this matterThere were two attempts to delivery the furniture I orderedOn each occasion they delivered the wrong furniture to my homeIn addition, I had to take off work to wait for the delivery, which cost me a days pay of $per dayThus, I lost $of pay because of their error in delivering the wrong furniture I would like to be compensated for my lost wages or they provide me with a store gift card to cover my lose in pay Please forward this response and request to Value City Furniture for a prompt response

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I reviewed the response made by the business in reference to complaint ID 10647218, and find the resolution is satisfactory to me Regards, Terry Kreher

Unfortunately at this time Value City Furniture will not be able to move any high risk alerts in our system for Mr [redacted] The only option for Mr [redacted] to make a purchase would be to visit one of our several locationsI understand this is an inconvenience and that is why we are offering compensation to Mr [redacted] , which is not a regular practice for Value City Furniture I apologize again for the inconvenience this has caused Mr [redacted]

I have received Mrs [redacted] ’s complaint and was advised from the store Manager that we are unable to receive parts for the defective char and the item has been discontinuedWhat has been offered to Mrs [redacted] ’s is a full reselect to a new chair from the store at the value of what the original chair costI was advised Mrs [redacted] ’s has been made aware and will be visiting the store to pick out new merchandiseI apologize for any inconvenience Mrs [redacted] may have experienced If Mrs [redacted] has any further questions or concerns she may contact me direct

We apologize for the mistakes made in Ms***’ initial responseWhile searching for the invoice with the information that was provided in Ms***’ rejection, we are still unable to locate the orderWe kindly ask that Ms [redacted] provide us with more information, such as an invoice number located towards the top of the sales receipt or the store location (city and state) in which the order was placedMs [redacted] can also contact Customer Care at ###-###-#### and one of our agents can assist her

On 8/11/2013, Mr [redacted] purchased the Domino Black 2-piece sectional at one of our American Signature Furniture store locationsMr [redacted] picked up the furniture from the store location on 8/17/2013.We understand Mr [redacted] ’s concerns and apologize for the experience that he has had with our companyOn 8/9/2017, Mr [redacted] was offered a prorated in-store credit for the issues, totaling $The amount that was offered is 40% of the amount that Mr [redacted] spent on the furniture because of the amount of time that Mr [redacted] has had possession of the furnitureHe was made aware at that time that he had days to utilize the creditSince that time has come and gone, we can now offer Mr [redacted] a prorated in-store credit amount of $The amount that is being offered is 20% of the amount that Mr [redacted] spent on the furnitureHe is also being extended another days from the receipt of this response to utilize the in-store credit.If Mr [redacted] has any further questions or concerns, he can contact our store location in Bear, DE at ###-###-####.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com

I would like to request that Ms [redacted] submit pictures to the Revdex.com or directly to my email address of the issues she is having with the furniture Please send pictures of the specific issues and then a picture of the furniture as a whole

On 02/14/Ms [redacted] purchased the piece Ciera Brown sectional, along with the year Pure Promise warrantyThe merchandise was picked up on 02/19/16.Upon receiving Ms [redacted] ’s Revdex.com complaint the Store Manager was contacted and has agreed to offer Ms [redacted] a full reselect for the value of her original purchaseAlso Once Ms [redacted] reselects new furniture her year protection plan will be transferred to her new merchandise as wellMs [redacted] has been contacted and is aware of the offer the Store Manger has provided to her.I apologize for any inconvenience Ms [redacted] may have experienced If Ms [redacted] has any further questions or concerns she may contact me direct

On 8/03/Mrs [redacted] purchased a 2-piece Legend Brown sectionalThe item was delivered to her residence on 9/20/Cracking and peeling is not covered by the additional warranty that Mrs [redacted] purchasedValue City understands that bonded leather is a problem for our customers, and therefore we offer a prorated amount to help cover the cost of replacing her itemWe can offer Mrs [redacted] 60% of what she has paid for this item, as well as the that she paid for her warranty as an in-store credit, for the total amount of Should Mrs [redacted] like to accept this offer, she may contact the store Manager at ###-###-####I apologize for any inconvenience this may have caused Mrs [redacted] If Mrs [redacted] has any other questions or concerns, please feel free to contact me directly Sincerely, Marian H [redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]

According to [redacted] with [redacted] , Ms [redacted] received a call advising that a Service Technician will be contacting her today to set up an inspection I apologize that additional information regarding the insurance claim with [redacted] was not provided to Value City If Ms [redacted] has any further questions or concerns she may contact me direct

On 02/20/2012, Ms [redacted] purchased the Novelle Slate piece sectionalThe merchandise was delivered to Ms [redacted] residence on 03/13/2012.After reviewing Ms [redacted] complaint I have made direct contact with the store Manager and expressed Ms [redacted] concernsThe store Manager has agreed to provide Ms [redacted] with an in-store credit of $to go t***s a new sectionalDue to length if time Ms [redacted] has had her current merchandise Value City furniture will not require Ms [redacted] to return her merchandise.I apologize for any inconvenience Ms [redacted] may have experienced If Ms [redacted] has any further questions or concerns she may contact me directSincerely,Karema H***Phone: ###-###-####Fax: ###-###-#### [redacted]

On 10/02/2015, Ms [redacted] purchased the Ventana Mist 4-piece sectionalThe right arm facing chaise, corner wedge, and armless loveseat was delivered to Ms [redacted] ’s residence on 10/07/Ms [redacted] ’s Ventana Mist sofa is set for delivery on 10/21/Ms [redacted] spoke with a representative from the contract delivery company regarding damage to her floors during deliveryThe contract delivery representative has advised Ms [redacted] to get an estimate to repair the damage to her floors at Ms [redacted] ’s residenceThe General Manager has tried to contact Ms [redacted] to discuss the recent delivery issues and damage to her floorsMs [redacted] can contact the General Manager at: 301-731-and advise she is following up on her Revdex.com complaintI apologize for any inconvenience Ms [redacted] may have experiencedIf Ms [redacted] has any further questions or concerns she may contact me direct

On 10/18/15, Mr [redacted] purchased the Cyprus piece counter height dinette and the Dakota Almond piece living room setMr [redacted] accepted delivery of the furniture on 10/23/15.Upon reviewing Mr [redacted] ’s complaint that was filed through the Revdex.com, the General Manager was contactedIn the interest of customer service, the General Manager has contacted Mr [redacted] and extended to him the option of receiving an in-store credit to exchange the furniture that he currently has with new furniture of his choiceMr [redacted] will be responsible for paying any amount that exceeds the amount that the General Manager approvesNo delivery fees will be assessed to the new order.I apologize for any inconvenience Mr [redacted] may have experienced If Mr [redacted] has any further questions or concerns he may contact me direct

What are the other options available for customer against this type of Vendor