Value City Furniture

Ms [redacted] ’s merchandise was picked up by the Store yesterday and her refund will be processed to her Visa and Synchrony Credit Cards today

On 08/22/2015, Ms [redacted] purchased the Hunter massage power reclinerThe merchandise was delivered to Ms [redacted] residence on 09/01/On 09/12/2015, Ms [redacted] filed a Revdex.com complaint regarding the pricing of the Hunter power recliner delivered to Ms [redacted] residenceIn the interest of Customer Service, the General Manager has tried to contact Ms [redacted] to offer assistance and help resolve these issuesMs [redacted] can contact the General Manager directly at ###-###-#### and advise that she is following up on his claim with the Revdex.com

On 07/28/2014, Ms [redacted] purchased the Maverick Brown reclining loveseatThe merchandise was picked up on 07/30/2014.After reviewing Ms [redacted] ’s complaint I have spoken with the store Manager who has advised me that the store has made direct contact with Ms [redacted] and set up a service to repair her recliner I apologize for any inconvenience Ms [redacted] may have experienced If Ms [redacted] has any further questions or concerns she may contact me direct

On 2/28/Ms [redacted] purchased a 2-piece Cobra Brown living room set, and the Plano Lift Top cocktail tableThe Items were delivered to her home on 3/25/I have contacted the store Manager who states that they have taken care of the $difference between the sofasThe refund was submitted back to her original method of payment and will reflect on her end within 3-business daysMs [redacted] may contact the store at ###-###-#### to schedule her deliveryI apologize for any inconvenience this may have caused Ms***If Ms [redacted] has any other questions or concerns, please feel free to contact me directly Sincerely, Marian H [redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]

Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me

I chose "reject" in order to add a comment; not certain if accepting would have allowed a response.You can close this disputeThe replacement was deliveredI'd just like to note that the manager was to personally inspect the replacementOne of the drawers on the replacement has a broken trackAt this point I don't care and will never again purchase from Value CityThe manager never called to ask how the delivery went and if the piece was acceptablePoor customer service

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: First my name isn't miss ***, another slap in the faceI didn't receive a 10% discount the item went on sale and as a business you have to honor that sale within of purchase per your policy, and according to RobertSecond I was credited delivery, which I wasn't disclosed why they made it seem like that was standard during exchangesEven if she didn't tell me a set amount she told me some compensation could be discussed and a store gift card is not the compensation I desired for broken merchandise being delivered to my home and then it being put together incorrectlyA credit to my account would suite a paying customer much better Regards, [redacted]

From: Faye Faye [mailto:[email protected]] Sent: Wednesday, March 08, 8:AMTo: [email protected]: Karema [redacted] Subject: Comploaint ID 1198642Dear Ms [redacted] Thank you for you assistance in this matter I am in receipt of the response Value City dba American Signature Furniture seeking additional time I have taken the liberty of including my recent communications with Ms [redacted] including photos At this point, based upon the length of time this matter has dragged on, American Signature's refusal to even allow me to file an insurance claim, statements made to the insurance company and Ms [redacted] 's communications to me, I believe additional time will not result in a satisfactory resolution Based upon Ms [redacted] 's responses and the actions of American Signature, I consider this matter unresolved.This is a simple matter, their workers have stated upon their request, that the sofa has manufacturer defects Several online sites have indicated this particular section has defects in structure and materials I paid for a warranty which clearly includes frame damage They have offered various reasons for refusing to honor this warranty Therefore I believe the only option at this point is the intervention of a court action Again, thank you for everything you and your organization have done

On 05/30/2016, Ms [redacted] purchased the piece Diablo sectional and the piece Natchez dining room setThe merchandise was delivered to Ms [redacted] ’s residence on 06/08/2016.After receiving Ms [redacted] ’s complaint I have made contact with the store Manager who has advised that Value City Furniture will not be able to refund Ms [redacted] for her sectionalWhat we have done is sent a service technician to Ms [redacted] ’s residence to service her sectional back to manufactures standardsI apologize for any inconvenience Ms [redacted] may have experienced If Ms [redacted] has any further questions or concerns she may contact me directSincerely,Karema H.Phone: [redacted] Fax: [redacted]

The General Manager has tried to contact Mr [redacted] to offer assistance and help resolve these issues Mr [redacted] can contact the General Manager directly at ###-###-#### and advise that he is following up on his claim with the Revdex.com

Attached is the extended warranty I purchasedThe couch was purchased 3/Also screen shots from Value City's warrantyI do not know the name of the couch to look up that warranty

To whom it may concern,My name is [redacted] and I have recently filed a complaint with you against Value City Furniture about a bed that I purchased Nov27th from the companyThe bed was apart of a large transaction I did from the store, where I bought a full bed room set, dining room table and entertainment stand with a furnace built inside itMy issue was that the bed that I purchased from the store broke only after use, so I contacted the store about getting some replacement parts and reinforcement for the bed to avoid any further problems occurringAfter going back and forth with the store manager (Martin K***) in monroeville Pa where the items were purchased for days through email, he basically told me there's nothing more that can be offered to me but to replace the damage pieces, but no reinforcement can be done to the bed or it would over ride any store warranty on itFrustrated I filed a claim with the Revdex.com about this situation in hopes to get something done, but as of now it has only lead to more problemsAfter filing the claim the store immediately contacted me letting me know that they were going to not only replace the pieces that were damaged but they would also be bringing a metal frame that goes inside of the bed to reinforce the wood parts that were going to be replacedBeing that this is what I originally asked for I agreed and set up a date for the repairs to be made on 1/23/On the repair day I was contacted minutes before the maintenance was scheduled to be done canceling for the day due to weather conditionsWhen I asked why they would wait until literally minutes before repairs are scheduled to cancel the response was "well, we've been calling back all the trucks that were delivering today due to the weather conditions" which only frustrated me more because clearly I was not asking about them contacting trucks but waiting so long to contact me to cancel when I had to drive across town in the very same weather conditions to be there for them to do the repairsI was then told that due to the sensitive nature of the situation that they were going to be making special arrangements to get my repairs done the next day which is this morning sunday 1/24/because it's not a order day for themI was again contacted later on that same day with the confirmation of time for my repairs which were between 10am - noonThis morning I was contacted at 7:37am from the repair men stating that they would be at my home in minsWhen I told them that I was not home because my repairs were not due to be done until 10am - noon I was told "well, they sent that automated message to the customer but because we're afraid the weather can get bad again we're out early and they'll be at my home in 45mins." I than raced to get across town so that I'd be home when they arrived only to wait for another 45mins from the time that they told me they were going to be thereWhen they finally did arrive they came in and assessed the damage to the bed and told me that "whomever were the first individuals to put the bed together did not do it properly, (which was value city furniture) as well as the bed was missing pieces which is probably why it broke." Furthermore after the assessment they let me know that they had the metal reinforcement for the bed but they did not have the new replacement pieces for those that broke originally and that the metal frame that they had for the reinforcement required a box springOne of the main reasons I purchased this bed is because it does not require a box spring in order to be set up so I do not have a box springNeedless to say absolutely nothing was accomplished with these repair dates other than the inconvenience of myself throughout the entire weekend trying to get this doneThe bed is still broken, I have no new date in which it can be fixed by, the company has not offered any type of help to rectify these problems and I am still left with nothing in this matterI am reaching out to you again in hopes that there is something that you can do to get this negligent company to do whats right and get this situation straightened out, but if you can not than I will be forced to contact my attorney and file suit against the company

On 10/17/15, Ms [redacted] purchased the Cordoba Gray piece sectionalThe furniture was delivered to Ms [redacted] ’s residence on 10/22/Due to cosmetic issues, Ms [redacted] was allowed to utilize an in-store credit to reselect to different furnitureMs [redacted] purchased the Solace Grey piece sectional and the furniture was delivered to her home on 12/3/15.Upon receiving Ms [redacted] ’s complaint through the Revdex.com, the General Manager was contacted to discuss the issueIt has been resolved that deliveries have been completed with Ms [redacted] ’s purchase, therefore fulfilling the commitment that is entailed in our customers opting to pay for delivery of their furnitureWhile it is understood that Ms [redacted] has had issues with her order, the delivery fee will not be refunded.I apologize for any inconvenience Ms [redacted] may have experienced If Ms [redacted] has any further questions or concerns she may contact me direct

On 10/09/2015, Ms [redacted] purchased the Justine Plush full mattress set and the Winchester Ebony 6-piece full bedroom set This merchandise is scheduled for delivery on 10/31/2015.I apologize for any frustrations Ms [redacted] may have experienced regarding our promotions I have confirmed that the General Manager has reached out to Ms [redacted] and offered the month promotion He has advised me that Ms***’s concerns have been addressed and she is satisfied.If Ms [redacted] has any further questions or concerns she may contact me direct

On 07/30/2012, Mr [redacted] purchased the 3-piece Champion Chocolate sectional, the Prescott Cherry 5-piece bedroom set and the Casa Moda floor mirrorThis merchandise was delivered to Mr***’s residence on 08/02/2012.I would like to apologize to Mr [redacted] for not being provided the level of service that our store associates take pride in offering every day The Assistant Manager has contacted Mr [redacted] and offered to exchange the damaged sofa Mr [redacted] is aware that this will fulfill the warranty on the exchanged piece According to Mr***’s invoice, the exchange took place on 04/07/2015.If Mr[redacted] has any further questions or concerns he may contact me direct

On 01/14/2017, Mrs [redacted] reselected her merchandise to the Alisa Lux Firm MattressThe merchandise was delivered to Mrs [redacted] residence on 01/14/17.After receiving Mrs [redacted] complaint I have spoken with the store Manager who has advised me that Mrs [redacted] was able to return her mattress for a full refund due to all the defects she has had with her mattress setsThe merchandise was picked up on 01/21/and a refund was submitted to Mrs [redacted] the same dayI apologize for any inconvenience Mrs [redacted] may have experienced If Mrs [redacted] has any further questions or concerns she may contact me direct

I would like to receive a refund for the delivery chargesI have done business with American signature before in A different location and was very satisfied with Both the product and serviceI just feel that this time around business was not handled professionallyI did spend a substantial amount of money with the store and paid all at once so I just expected that I would receive adequate serviceA lot of things were not disclosed properlyLike the fact the furniture was not in stock , when in fact I was told that everything was in stock by the sales repThis was a frustrating experience for meI am still willing to do future business with this company more than likely not at the Plymouth meeting location

I contacted MsH [redacted] days agodays ago she sent one response about reaching out to the store manager to see what could be done about receiving a refunddays ago the part was supposed to be in to fix my couch, according to the sales manager at the store and MsHoward's own responseI have not heard from MsH [redacted] or the store since the parts were "supposed to be in" on the 23rdI have asked MsH [redacted] to contact me by Monday, as that would be a week (buisness days) for her to come up with a plan to resolve this matterAs of right now, the communication and customer service from this corporate representative is lacking just as much as it has been on the store level

On 12/24/2010, Ms [redacted] purchased the piece Solace Coco sectional and a 36x72” Gold mirrorThe merchandise was delivered to Ms [redacted] ’s residence on 12/29/2010.After receiving Ms [redacted] ’s complaint I have spoken to the store Manager who has advised me the delay in service repair to Ms [redacted] ’s furniture were the parts had still not come inThe springs for Ms [redacted] have arrived at the store and a repair is being set for her to install the springsThe cushions are still not in but an email has been sent to vendor and they should be coming in soonOnce the cushions arrive we will set up a service to install new cushions on Ms [redacted] ’s merchandiseI apologize for any inconvenience Ms [redacted] may have experienced If Ms [redacted] has any further questions or concerns she may contact me direct

On 6/13/ [redacted] purchased the Hanover White chest, and the Hanover 6-piece full post storage bedroom setThe items were delivered to her home on 6/30/I have spoken to the store Manager regarding the damaged nightstand, who states that we are willing to set up a service, however because this damage was caused by the customer, this is not considered a manufactures defect and will not be covered by the one-year warrantyWe are unable to add the extended warranty onto this purchase because [redacted] is outside of the three-day timeframe that is allottedAttached [redacted] will find a copy of the Terms and Conditions for her one-year manufactures warrantyI apologize for any inconvenience this may have caused [redacted] If [redacted] has any other questions or concerns, please feel free to contact me directly Sincerely, Marian H [redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]