Value City Furniture

I am not ok with my information being flagged and locked indefinitely for their mistake of running my credit card information to oftenI did everything that was asked of me and offered multiple forms of payment and proof of identity, therfore there is no excuse to lock my accountit is true I never made it to the store but that is because I don't have a car as I live in a city and the store is 20+ miles away [redacted] @gmail.com form of compensation for this inconvenience was to take $off of a $orderto rent a car alone would've cost me $just to get thereessentially that means they offered me $off of $or less then 2.5% off, to compensate me for locking my account for over a yearit is un acceptable that despite being willing to provide identifying information they "can't unlock my information" it is there system and therefore their responsibility to correct their mistake

On 3/24/Mr [redacted] made his initial purchase with Value City FurnitureThe furniture was delivered to Mr [redacted] ’s residence on 3/31/2017.We understand Mr [redacted] ’s concerns and apologize for the experience that he has had with our companyMr [redacted] will be visiting one of our store locations to utilize an in-store credit to re-select to other furniture.If Mr [redacted] has any further questions or concerns, he can contact Customer Care at 1/888-751-8552.Sincerely,Ashley H***Phone: 888-751-8552Fax: 614-449-4834ashley.h***@americansignature.com

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meThank you for your help in getting this resolved, my family and I both appreciate it

Value City Furniture has done all we can to assist Mr [redacted] in fixing his chairsThere is nothing more we can do but refer Mr [redacted] to contact the warranty company and file a claimWe did a curtsey service for Mr [redacted] and the service technician confirmed the chairs were not defective At this time Value City Furniture will not be able to repair or replace the chairs.I apologize for any inconvenience Mr [redacted] may have experienced If Mr [redacted] has any further questions or concerns he may contact me direct

On 06/25/Ms [redacted] placed a price hold order for the Gabe Ivory sofa as well as the Venn Gray accent chairAt the time of her purchase, Ms [redacted] ’s card was charged for the full amount of On 6/25/the total amount of was refunded back to Ms [redacted] ’s VisaI have checked with our refund department who confirms that the amount has been reversed and released from our payment centerMs [redacted] will need to contact her financial institution to process the refund back any quicker than the allotted 3-business daysI apologize for any inconvenience this may have caused Ms [redacted] If Ms [redacted] has any other questions or concerns, please feel free to contact me directlySincerely, Marian H [redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]

On 07/30/2015, Ms [redacted] purchased the Terrace 9-piece outside patio set This merchandise was picked up by Ms [redacted] on 07/30/2015.According to the back of Ms [redacted] ’s receipt; once the merchandise is picked up, if damages are discovered, it will be the Customer’s responsibility to return any merchandise to the store for service or exchange In the interest of customer service, the General Manager authorized a full refund of the merchandise, however; it will be Ms [redacted] ’s responsibility to return the merchandise to the Store in Pineville for a refund

On 01/10/2017, Mrs [redacted] purchased the Venti red cocktail ottoman and the Minka dinning chairThr merchandise was delivered to Mrs [redacted] residence on 01/22/2017.After receiving Mrs [redacted] complaint in regards to her chair, I have made direct contact with the vendor who advised me that the the legs has been ordered and will be shipped directly to Mrs [redacted] I have contacted Mrs [redacted] and advised her of the informationI apologize for any inconvenience Mrs [redacted] may have experienced If Mrs [redacted] has any further questions or concerns she may contact me directSincerely,Karema H***Phone: ###-###-####Fax: ###-###-#### [redacted]

On 4/25/15, Mr [redacted] purchased the Maverick Brown piece living room set, which included the reclining sofa, reclining loveseat, and the rocker reclinerMr [redacted] also purchased the Audra cocktail table and the Audra end tableThe furniture was delivered to Mr [redacted] on 4/30/The Pure Promise warranty was purchased for all of the furniture on the invoice.Upon receiving Mr [redacted] ’s inquiry through the Revdex.com, the General Manager has been contactedIn the interest of customer service, the General Manager will refund Mr [redacted] the amount that was paid for the warrantyMr [redacted] can contact the General Manager at 330-929-to have the refund processed to his Value City credit card or to discuss other options.I apologize for any inconvenience Mr [redacted] may have experienced If Mr [redacted] has any further questions or concerns he may contact me direct

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meI would like to add that Jason, the manager at American Signature, was more than accommodating and they were great in making a fair offerI would do business in the future with American Signature with the way they handled everything

On 11/14/2014, Mr [redacted] purchased the Rendezvous Olive sofa, Calistel Cap Plush queen mattress and the 6-piece Bally Black queen bedroom set.Mr [redacted] has made several adjustments to his order and a refund is due According to our contract with Visa, we must process refunds to the original form of payment used to make the purchase In compliance with our contract, Mr [redacted] ’s refund was issued to his original form of payment I have since requested a reversal of the refund from Visa I have been advised that the reversal process will take 3-business days Once the funds have been returned, we will be able to issue a refund check for Mr [redacted] .I apologize for any inconvenience Mr [redacted] may have experienced If Mr [redacted] has any further questions or concerns he may contact me direct

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meI am hoping that whatever I choose will be in the store and I can just pick it up myself

I have still not been able to make contact with anyone regarding getting my SUV fixedI was given a direct number for a gentlemen who works for [redacted] InsuranceHowever, whenever I try to contact him he tells me to call back the next day because he is out of the officeWhen I call him the following day he does not answer nor does he return my callI did try to contact the number provided by the company on the response to my complaintbut when I call it just rings and rings and never goes to a voicemail box and no ones answers I do not consider this issue resolved until my SUV has been fixed

When I filed this complaint in June I still had 3years it expires in in 2/they started my warranty over

On 01/27/2017, MsT [redacted] purchased the Delano Platinum bedThe merchandise is scheduled to be delivered to MsT [redacted] ’s residence on 02/10/17.After reviewing MsT [redacted] ’s complaint I have confirmed with the store that MsT [redacted] has received her compensation on 02/06/and has a new delivery date set for Friday for a new bedI apologize for any inconvenience MsT [redacted] may have experienced If MsT [redacted] has any further questions or concerns she may contact me directSincerely, [redacted] Phone: ###-###-####Fax: ###-###-#### [redacted]

Thank you I have no problem with that and will have absolutely no problem as long as value city stays in touch I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me

WOW----So happy these guys are around because I had a doozie of a problem and they QUARTERBACKED it with easeI have a huge oak tree next to my house that a root has grown into the plumbing systemThe gentleman they sent was professional and told me straight up what was going to happen and how much it would cost and BOOOOOM....everything is back to new Thanks again fellas and I'm keeping you on the payrollAppreciate it

I've received a response from the business and resolved the issue

At this time American Signature would not be able to change the amount of in-store credit given to Mr***We are able to deliver the new merchandise to Mr [redacted] at no cost to him but the $in-store credit is a final offer of resolution for Mr***.I apologize for any inconvenience Mr [redacted] may have experienced If Mr [redacted] has any further questions or concerns he may contact me direct

I have confirmed with Store Management that Mr [redacted] received his correct merchandise on 07/06/ Mr [redacted] was also offered a refund of $to his American Express Credit Card This refund should post within 3-business days.I apologize for any inconvenience Mr [redacted] may have experienced If Mr [redacted] has any further questions or concerns he may contact me direct

Hi I would like to re open this complaint They call us but they did not do any thing , I am waiting last whole month for them Please advise Thanks