Tristar Products

To Whom it May Concern: You will receive a FULL refund back to the Credit card that we have on file (***)Please allow business daysthank you

to whom it may concern:This account has been cancelled on Your credit card has NOT been chargedthank you

To Who It May Concern:Replacement pan was sent out: here is your UPS tracking information: [redacted] Scheduled Delivery:Friday, 01/27/2017, By End of Day thank you

Complaint: [redacted] I am rejecting this response because: This company is not being truthful in their response I have a print out of my chat session with their representative showing time frame of my cancellation as well as UPS tracking # time frame when turned over to UPS Plus their representative was very abrupt in advising me I did not have an option to cancel an order My request for cancellation was made before this package was shipped and could definitely have been cancelled In addition, when I attempted to question their chat person, I was abruptly cut off.I will definitely return this package to them and expect full refund Regards, [redacted]

To whom it may concern,Our records show a unit was purchased in and is NOT the model that has been discontinuedWe show no records of communication from this customer since The written warranty on the unit requires the customer to pack up the entire unit and mail the unit back with a check for $to: [redacted] [redacted] *** [redacted] ***Once the unit is received back to the warranty department a replacement unit will be issued.Thank you

Dear Value Customer,Please contact our Corporate Customer Service @ ###-###-#### to further assistant youWe just want to make sure it is our Copper Chef Pan and not our competitors.Thank You,Customer Care Team

Dear ***,Sorry for the inconvenience you experienced with our Copper Chef PanA refund of $has been posted back to your credit card that we have on fileSincerely,Customer Care Team

To Whom It May Concern,Account was reviewed and I will refund customer the remaining amountcustomer will receive refund in business days

The consumer has been provided with all necessary information to redeem the free offer provided at the time of orderingWhile we understand, the customer is not satisfied with the type of grocery items available with the coupons, these are the items available with this offerThe type of items available with these coupons cannot be altered

Complaint: [redacted] I am rejecting this response because:the manual states feet and when I called the company the respondent told me it doesn't build enough pressure to properly destroy bacteria when canning above feet I have the books from both my machines Also the canning book doesn't say anything about elevation problems, but does give a complete description of ingredients and settings for canning Regards, [redacted] ***

I just received a return label and will be able to return the item I was complaining about Thanks for your assistance.In the response the company states they sent me a return authorization via e-mail What I received was information that the return authorization number was the same as the order number on the invoice I made two (2) trips to UPS and on both occasions I was told that no return postage was authorized The last correspondence I had with customer service was when I was told that they were "NOT RESPONSIBLE FOR RETURNS" I have had only verbal conversations with the personnel in customer service and no return authorization via e-mail If this were true I would not be complaining as all I want is to return the item at their expense and receive the one I originally ordered to keep my wife happy

Complaint: [redacted] I am rejecting this response because: The unit is worthlessI have read numerous reviews online, and most have the very same complaints, as does a friend of mine, who picked one up at [redacted] .This is obviously a very poorly designed machine, and the business should stand behind its productAs there are so many complaints, the very least should be a recall and refund.I spoke with customer service the day I made this complaint, so it is a new contactThe person was male and not a native English speaker Regards, [redacted]

To Whom It May Concern,If customer is not satisfied with product it can be return to our addressI will email customer a prepaid label so they can return it at no costSincerely, [redacted]

To Whom It May Concern, The label was sent out on 4/25/from nj office and is traveling regular mailso it can take some time to get to Californiai also sent a prepaid label to [redacted] please check your spamThank you

To Whom It May Concern,Customers account was reviewed and we will replace the unit at no chargePlease allow 5-business days to receive new unitSincerely, [redacted]

To Whom It May Concern,We have sent a new unit to customerThe UPS tracking number is [redacted] Please allow hours for tracking to be activatedSincerely,

Complaint: [redacted] I am rejecting this response because:I am not sure what this means "an addition has been made to this account"Does this mean the company is mailing a second product (the PerfectCooker) to me? Further clarification is needed Thank you Regards, [redacted]

Dear [redacted] This account is already being looked into by Tristar Corporate OfficeAgent # *** (Jahan) contacted you on regarding the call.Jahan will begetting back to you- so you can listen to the callFrom Agent *** (Jahan)Session Id#:i called customer and let her know that the call was audited and that she did agreed to the total priceShe would like to hear the calli requested for the customer to hear the call

To Whom it May Concern: Sorry for the inconvenience, from the look of things, it shows that you called our company separate times and made separate orders Hanging up in the middle of the phone call will not cancel the order, so when you called back again and hung up again it caused another order to go thru But what I did for you is cancelled all orders from our system, those funds will be reversed in approximately business days Again sorry for the inconvenience Thank You,Customer Care Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please note that I have been told before from this cothat they were sending a reund check but I did not recieve the refundThat is why I made this complaintPlease do not close this complaint until I recieve the refund and have notified you Thank you so much for the help in this matter