Tristar Products

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me As per her request, I called Rush Card again about the pending charge of $They do have a policy that if a business charges for something twiceThey will have one charge held pending for business days before it goes back to the customer unless the company (Copper Chef or Tri-Star) releases the funds before handAt some point today Copper Chef or Tri-Star released the $74.97, because when I did call Rush Card a supervisor who had told me about Rush Card's Policy and had told me that it would be Jan17, before the funds would be put back on my card, also found where the funds had been released, so the funds were put back on my cardWhen I tried to call the lady back with Copper Chef, I was put in touch with a man who told me that it did not matter how much I complained or who I complained to, it still would make no difference about the funds being heldI told him that evidently it did because the funds had been put back on my card appx twenty minutes before I talked to him and that I had just called to thank the lady for helping me outI also told him that if I evvver ordered anything from Copper Chef again (and that was a very big if) I would get a money order and send to themAll I can say now is THANK YOU to who ever did what ever they did.THANK YOU!!!!!! [redacted] ***

Complaint: [redacted] I am rejecting this response because I have tried to redeem the coupons.The email never comesI stated this in my initial complaintI hope I am making myself clearThe promise I was given when I purchased the pots and pans was that I would get $in couponsI want the company to honor their promise Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I am not certain they will follow through, since all emails to them have gone unansweredAs soon as I receive my order, I will drop the complaint, but not before Regards, [redacted]

MANUFACTURER'S SIXTY DAY LIMITED WARRANTY The manufacturer warrants that your Power Pressure Cooker XL™ is free of defects in materials and workmanship and will, at its option, repair or replace any defective Power Pressure Cooker XL™ that is returnedAll parts and components are warranted for days from the date the product is receivedThis warranty is valid only in accordance with the conditions set forth below: To whom it may concern,After review of the order we found this order was placed in July The customer contacted our customer care center in July (when the item was delivered) stating she did not want the unit and wanted a pre-paid return label to send the unit backThe customer was informed that return shipping of an item is the customer's responsibility and no pre- paid label would be issued on the accountAll orders come with a day money back guarantee less shipping and handling, as stated on all advertisements The product was not returned by the customer.In June of the customer contacted our care center stating the unit did not workThe customer was informed of the warranty procedures , stated she would not be following the documented warranty procedures and disconnectedThe customer contacted our customer care center again in July to request the address for warranty and was provided that information.Please see below for a copy of our limited warranty and procedures for repair/replacementPlease note this warranty card is provided in EVERY package as well as on our websiteAt this time if the customer needs a repair/replacement she will need to follow the instructions provided in her written warrantyOnce the unit has been received in our facility with the check for $24.99, a new unit will be sent to the customerwear and tear are not covered by this warrantyThis warranty applies to consumer use only, and is void when the product is used in a commercial or institutional setting2.The warranty extends only to the original consumer purchaser and is not transferableIn addition, proof of purchase must be demonstratedThis warranty is void if the product has been subject to accident, misuse, abuse, improper maintenance or repair, or unauthorized modification3.This limited warranty is the only written or express warranty given by the manufacturerAny implied warranty of merchantability or fitness for a particular purpose on this product is limited in duration to the duration of this warrantySome states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you4.Repair or replacement of the product (or, if repair or replacement is not feasible, a refund of the purchase price) is the exclusive remedy of the consumer under this warrantyThe manufacturer shall not be liable for any incidental or consequential damages for breach of this warranty or any implied warranty on this productSome states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to youThis warranty gives you specific legal rights, and you may also have other rights which vary from state to stateProcedure for Warranty Repairs or Replacement If warranty service is necessary, the original purchaser must pack the product securely and send it postage paid with a description of the defect, proof of purchase, and a check or money order for $to cover return postage and handling to the following address: Tristar products Inc., Returns Road, Wallingford, CT Thank youFilomena

To whom it may concern,Our products do come with a day warranty, and this order is out of the warranty time frameAs a one time courtesy, we will be shipping you a replacement orderThank you

To Whom It May Concern,When customers refuses packages she does not have to pay so send it backHowever I sent customer a prepaid label to make sure she does not have to pay to send it backCustomer can print the label twice if neededCustomer will get a full refund for sure

Dear ***,looking over your account I see the following:Paid to date- $188.96Refund- 188.96Please call our Corporate Office for further assistance ###-###-####thank you

To Whom It May Concern: a refund was posted back to the credit card that we have on file:

# [redacted] .I didn't reply that this claim had been resolved because it hasn'tI heard from the company one time via voice mail and when I attempted to respond there was no response [redacted] ***

To Whom it May Concern:The refunds were rejected from your credit card on 11/and 11/I will issue out a refund check today for the amount of $Thank- You

To Whom it May Concern: Sorry for this inconvenience, we do have a day money back guarantee on all of our products and you are still well within your warranty We have no problem issuing you a full refund for the payment that you have paid for as of so far,the moment we receive that merchandise backThank You, Customer Care Team

to whom it may concern:A refund was posted back to your CC that we have on file for the amount of $You may keep the exchanges that were made

To Whom It May Concern, This account has been refunded for the amount of $the refund was posted back to the credit card that we have on filePlease allow 7-business days.Sincerely,Rosa

To Whom it May Concern:A refund was already issued to the customer on 9/22/14.Thank You-***

I am rejecting this response because:I have not received the return postage via mail I do NOT have access to a printerI contacted the company the day we received the third cooker

Dear [redacted] ,We have received your request for a refund for the amount of $We have processed your requestYou should see the amount reflect on your statement in the next business daysIf you have any additional questions, please reply to this email.Thank youCustomer Care Team

To Whom it May Concern:A refund was applied for the Power Pressure Cooker XL:

To Whom it May Concern, Customers account was reviewed and we have receive the unit backI will go ahead and request a refund for the warranty($30), Shipping($29.00) and utensil set($19.95) a total of $ Thank you

To Whom It May Concern,Customers account was reviewed and the status of order is on back order, due to the high demandIn our infomercial we do let our customers know that it can take 4-weeks to receiveWe have not charge customers account as of today, we only charge customer once the product ships outWhen customer placed the order we did a preauthorization just to verify it was a valid account but that hold was releaseI will go ahead and take off the processing and handling for the inconvenienceSincerely, [redacted]

To Whom It May Concern,Customers account was reviewed and we have honor customer a full refund and a prepaid label was sent to her email on 3/4/I will send customer a label one more timeSincerely,