Tristar Products

to whom it may concern: Please allow business days for the refund to be posted back to the credit card we have on filethe amount will be $Due to the Holidays, departments are closed till next week thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please see attached image and PLEASE insure this is the one sent:) Regards, [redacted]

To Whom it May Concern: Please inform me where you are seeing the recipes? thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 1, and find that this resolution is satisfactory to me

Complaint: [redacted] I am rejecting this response because:Am I mistaken in thinking an order for the perfect cooker to be sent has been issued? I'm just looking for the replacement copper pan? The form attached looks like a cup, black perfect cooker is being sent Regards, [redacted]

Dear Sue,I did try to contact you by calling [redacted] but the number cannot be completed as dialAttached you will see the parts that have been shipped outThe tracking number is showing delivered.Tracking Detail: UPS [redacted] Delivered On:Friday, 03/17/at 2:P.M Thank you

Dear [redacted] ,In order to process your replacement request, please send the motor base to our New Jersey warehouse That address is:Tristar Products Inc [redacted] Attn: HealthmasterPlease include a note with the following:First name Last nameAddressPhone numberIf you would like a year anniversary Fusion Juicer please include a check for $for P&HIf you would like a Fusion Juicer with Booster, please include a check for $for P&H and choose color White or Red.If you would like a refund, you must include a copy of the original proof of purchase or have an order in our systemWe did try to assist you on @10:10- as one of our agents were informing you of directiowere hung up on.Thank you

To whom it may concern,Please see the attachment for order detailsAll items that were returned back to our facility have been entered for exchangeWe are currently on a backorder for one of the items requested, per the pending ship date on the invoiceWe apologize however, this item is currently out of stock and ask that all customers allow a full 4-weeks for deliveryShould the item take longer than the 4-weeks time frame the customer will be notified and be given the option of waiting the backorder through or cancelling the replacement request which would result in a refund for that item.Once again, we do apologize however, the Genie Bra is an extremely popular item and is in high demandWe are making every effort to fulfill the orders as quickly as possible.Thank youFilomena

Dear Brad,I apologize if you experienced anything other than top quality customer careWe have received and processed your request for a refund for the amount of $ You should see the amount reflected on your statement in the next business days.For your convenience, please contact Corporate office @ [redacted] Thank you

Dear Mr [redacted] ***, I do apologize for the inconvenience you are experiencing with our pansI will be more then happy to replace the Copper Chef Pans with new onesPlease confirm if this is what you would like me to do? Thank You,Customer Care Team

yes, a replacement is being sent out to youThe replacement was made on January 26, the ship date is pending and will be shipped out shortlythank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will wait until I get the full refund as stated in the business reply before asking this case be closed Regards, [redacted]

Dear ***,Looking over you account I see that the MONTHLY GROCERY REWARD ENROLLMENT has been cancelled on and also a refund refunds of $was posted back to your credit card that we have on file.yes, all ordering calls are recordedThere is NO other charges on this accountthank you

To Whom it May Concern: That is ok Just keep in mind that at most it can take business days and on your particular order it has only been Thank You,Customer Care Team

To whom it may concern,A refund in the amount of $(purchase price) has been applied to the account on 7/1/to the credit card on fileAs stated on all advertisements, shipping and handling is not refundable The customer must allow 3-business days for the refund to apply to the account.Thank youFilomena

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: because the charge of $besides the charge of $is still on my charge card and until they are removed I will not drop thisI am not accepting the merchandise and I will wait for them to receive the merchandise and to remove the $from my charge before I will drop this complaint Regards, [redacted] ***

To Whom It May Concern,Customers account was reviewed and I will go ahead and process a full refund of $right awayCustomer will see refund in 2-business dayUnfortunately we would not be able to refund for the cost of what she paid to send the package backWe can only refund the amount we have charge.Sincerely, [redacted]

To whom it may concern,This order was placed via our website on 2/15/Due to the popularity of our item, the item did experience a slight backorderWhen the backorder on the item reached past our week time frame a delayed shipment post card was issue to the customer explaining the backorder This notification comes with a set of instructions should the customer not want to wait the backorder out and cancel the orderNo return notification of cancellation was received so the order continuedWe do not charge an item until it actually ships from our facilityAt the time of a order a Pre-authorization is placed on the credit card for security reasonsThis temporary hold on funds is released on our within 24-hours, however, the bank may take up to 3-business days to release the hold on their endPlease see below for pre-authorization reversal code from 2/19/when we released the hold from our end: [redacted] [redacted] [redacted] Once the backorder was complete and this customer's item was ready to ship the actual authorization process beganOur billing system will automatically make attempts to gain payment on an account before the system will automatically cancel an order and a notification letter is sent to the customerThis account was on it's second authorization attempt when the customer requested the order be cancelledAt this time the order has been cancelled and no payment has been taken from the customer's accountCancellation status can be verified at www.customerstatus.com and confirmation that funds were not in fact withdrawn from the customer's account can be made by the customer contacting their credit card companyAs this account has been cancelled it is now closed in our systems.Thank youFilomena