Tristar Products

To Whom It May Concern,customers account was reviewed and the policy is day money back guarantee less the processing and handlingAlso customer has to cover the expenses to send it back to usOut of good faith I will email customer a pre-paid label so she can return it at no costWe will also refund customer in full

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAs long as I am given what I ordered with out any more issues Regards, [redacted]

to whom it may concern,The Genie Hour glass is a brand new product and we ask that all customers allow a full 4-weeks for deliveryShould the item take longer than the week time frame the customer is notified, just as this customer stated she was when receiving our delayed shipment post card This post card allows the customer the option of either waiting the backorder through, or cancelling the orderShould the customer choose to cancel no refund needed to applied to the account as we do not charge an item until it ships from our facilityShould the customer wait the backorder through, the order is charged at the time of shipping and the customer is sent an email confirmation containing their tracking numberWe are working hard on fulfilling every order in the order in which they are received Due to the overwhelming popularity of this item, we are not able to provide an exact date of shipmentWe expect to have all orders filled shortly.This customer will have the option of waiting the backorder through or cancelling the order up until the order prepares for shipping.Once again, no charge will be made to the account until the item actually shipsThank youFilomena

To whom it may concern,After review of the order, we found that the customer contacted our customer care center on 5/6/to discuss her orderThe customer accepted a credit on her account of $45.00, and according to the file, the account the customer was satisfied with the resolution

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

To whom it may concern,As a courtesy a one time free of charge replacement will be made on this accountAny repairs or replacements in the future will require the customer to follow all documented warranty procedure, which include the customer returning the unit back to our warranty department along with a check of $29.99.Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: I am rejecting this response because: the company knew there was a large back order delay and decided to wait until the sixth week mark to then notify customers A good company would notify customers immediately I told the rep on the phone that I was chatting with another rep who offered me a discount of $if I kept my order and wait for the items I hung up on the rep from the phone who proceeded to cancel my order Again this is not good business practice customers should be told immediately about the back order not wait until the last day the customer is expecting it! If no refund is necessary then I am satisfied on that end but not satisfied with how the customer service and business operates!

To Whom It May Concern, This account has been refunded in full for the amount of $The refund went back to the credit card that we have on file ( [redacted] last digits being ***)Please allow 3-business days to see the refundAlso, a pre-paid label has been sent to the email that we have on fileSincerely, Rosa

A refund in the amount of $has been applied to credit card ending in ***Please allow 5-business days for the refund to appear on your account, Please use the attached pre paid label to return the cooktop you received

I had filed a complaint against Tristar concerning the Flexable hoseThecompany contacted me by email and said they would be sending areplacementThat was a while backI have still not received anythingfrom themI have called and they keep telling me they are out of stockand should get some by the end of the weekAt this point, I want mymoney backI did some further research and found that the tiny holes inthe hose are a real problem with these hosesI have attached a copy ofthe original invoice for the hoseI want the full amount, $27.94,refunded

To Whom It May Concern,Customers account was reviewed and this order is from our return and refund policy is day money back guaranteeOut of good faith I will send customer a prepaid label to return the items at no costOnce we receive the items we can refund customer in full $We can only refund what we have charge the customer

Complaint: [redacted] I am rejecting this response because: per the website you referenced ( [redacted] ), you only offers replacement if the hose breaks within of purchaseThough the hose is over a year old, we only started using it this summer, and only occasionallyIt should not have split after only a few uses Regards, [redacted]

TO Whom it may Concern:I am not able to locate an account in our system by the information that has been providedPlease call our corporate office to further assist###-###-#### thank you

To Whom it May Concern: Sorry for the inconvenience, you will be receiving a full refund for the return that you sent back already It will take approximately 24-hoursThank YouCustomer Care Team

A refund has been applied to this account and will reflect shortlyThank You

Dear [redacted] ,Please contact our Corporate Customer Service Team ###-###-####They will be more then happy to assist youI am not sure which product this is.Thank You,Customer Care Team

To Whom It May Concern,Customers account was reviewed and we have not received any packages back in our warehouseCustomer has no prove of sending the unit to usIn good faith we will do a onetime replacement at no chargePlease allow 7-business days to receive packageSincerely, [redacted]

To Whom It May Concern,As a courtesy, I will issue a full refund.Sincerely, [redacted]

To WHom it May Concern:A refund of $had been refunded to your [redacted] card with the last digits being ***.thank you