Tristar Products

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

To Whom It May Concern, We apologize the genie bras did not fit the customerWe do offer free exchanges for customer who did not like the fitwe are not having sizing issueOnce we receive the items we will refund customer in full Thank you

The company is misrepresenting itself The number that they confirmed is the number that I called and I did speak to a woman by the referenced name She told me that her company "TriStar" provides support for the product but that they are not Power Pressure Cooker XL and do not deal with missing parts for the product If she was misinforming me as to her relationship with the product company, that is a training issue The fact that the product company is lying and stating that she doesn't work there is shameful and this is beside the point that they are utterly avoiding the actual issue of a new machine purchased from them that is missing a part

Complaint: [redacted] I am rejecting this response because:TriStar is sending me in circles I have already spoken with them via phone several times, via email and via their survey to no avail This is why I resorted to the Revdex.com Now their response is for me to again call and be told what they already said which basically was "too bad", no reimbursement They do not state in their response what they are going to do or a specific person to talk to Their response is totally unsatisfactory If they are going to agree to reimburse the $they need to stop playing games and credit my account and then respond to the Revdex.com appropriately Thank you Regards, [redacted]

Dear ***, This account has been refunded $on back to the credit card that we have on file ( [redacted] ***) Thank You,Customer Care Team

Dear Frances,A refund of $was posted todaythank you

Dear ***,Looking over you account I see that the MONTHLY GROCERY REWARD ENROLLMENT has been cancelled on and also a refund of $was posted back to your credit card that we have on fileSincerely,Customer Care Team

After reviewing our Revdex.com record we found case [redacted] marked as unresolved.I have reached out to the buyer [redacted] [redacted] via ( phone) on We have reached a resolution in the form of ( replacement)The Health Master Blender White will ship out today UPS grounds

To Whom It May Concern,Procedure for Warranty Repairs or Replacement If warranty service is necessary, the original purchaser must pack the product securely and send it postage paid with a description of the defect, proof of purchase, and a check or money order for $to cover return postage and handling to the following address: [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meRegards,

To Whom it may concern-please call me directly to further assist you.###-###-#### ex *** thank you

To whom it may concern,After an extensive review of our database and email system we are not able to locate an order with the information provided in this complaintIf this hose was purchased in a store, we would be happy to issue the customer a one time courtesy replacementShould the customer require a refund it will need to be returned back to the retail store it was purchased from as that is who collected the funds for the itemAs we are not the only manufacturer of this type of hose we do require proof of purchaseAs retail purchases are not logged in our database, and cannot be verified, we require either the original receipt or will accept emailed pictures of the box, front and bottom.Once this has been provided to us at [redacted] we will be happy to issue a replacement hoseOnce again, we have searched our email database as well as our order database and are not able to locate any communication from this customer.We will await the customer's emailed documentation so that we may further assist.Thank youFilomena

To Whom It May Concern- This account has been refunded in full on 10/25/for the amount of $thank you

To whom it may concern,Warranty procedures apply to any customer for the power pressure cooker for as long as the unit is still in production and being actively sold.Please see below for a copy of warranty instructions provided with all unitsThe instructions can be located in the back of the owner's manual:Procedure for Warranty Repairs or Replacement If warranty service is necessary, the original purchaser must pack the product securely and send it postage paid with a description of the defect, proof of purchase, and a check or money order for $to cover return postage and handling to the following address: Tristar products Inc., [redacted] Thank you [redacted]

To Whom It May Concern,I will go ahead and refund customer for the accessory kit that was never received

Hello Ms [redacted] , Sorry for this inconvenience, we did request a check as of April 18th for the total of 44.17, it will be shipped out as of April 21st Allow 7-business days for you to receive this check at the following address: [redacted] ** ***###-###-#### Thank you for your patience, [redacted] Corporate Customer Service

To whom it may concern,Warranty procedures do clearly state that the customer needs to return the unit, with an enclosed check to pay for the return shippingOnce the unit is recieved back a replacement unit will be issued outWithout the return of the unit no replacement can be issued under warrantyA customer may chose the return delivery method of their chooseWe are not able to quote what a delivery service, UPS Fed Ex or USPS will charge a person for the returnWe are only able to provide the cost of the replaced unit to be sent back to the customerAll warranty procedures and pricing can be found on all warranty cards placed inside the package of every unit, as well as on our website.Once the unit has been returned, with a check for the appropriate amount enclosed ( as stated on your warranty card) we will be happy to issue a replacement for the customer.We strongly suggest obtaining a return tracking number, as we will only be able to honor warranties and send replacements on units that have actually arrived back to our facilityWithout the return of the unit, as each and every unit is inspected upon replacement request, there will be nothing further we can do for this account.Once again, please reference the written warranty instructions included in your package or log onto www.powerpressurecooker.com to obtain another copy of the warranty procedures.Thank you

To whom it may concern,Our Genie Hour Glass is a brand new product to the marketDueto popular demand, we ask that all customers allow a full 4-week time framefor deliveryShould the delivery of the order extend past the 4-week timeframe the customer is always notifiedThe customer is given the option ofwaiting the backorder through, or cancelling the orderNo charges are made toan account until an item has actually shippedWe are receiving inventory weekly,and orders are filled in the order in which they are receivedOnce the itemhas been shipped the customer will receive an email confirmation of theshipment along with tracking informationA customer can cancel the order atany time, up until the item has shippedIf the customer would like to cancel the order they maycontact our customer care center at: ###-###-#### M- F9am-8pm EST Sat-Sun 9am-5pm EST.We make it a point, to keep our customers informed everystep of the way in regards to a backorder situationOnce again, no charges areapplied to an account until the item actually shipsThank youFilomena

To Whom It May Concern,Account was reviewed, we have not received package back in our warehouseOut of good faith I will refund customer in fullCustomer will receive refund in 2-business days

I am rejecting this response because: I was made aware by the Power XL company that in order to replace my pressure cooker I would have to pay $for shipping as well as include a $check for them to send the replaced product back to meMy order number is # [redacted] Thank you.Sent from my Verizon Wireless 4G LTE DROID