Tristar Products

To Whom It May Concern:if you are NOT happy with the product please return the unit back to [redacted] *** thank you

To Whom it May Concern: Sorry for this inconvenience, I went ahead and requested a check be sent to your address Keep in mind this process can take up to weeks from the day the order is requested The amount on the check will be Payments: Payment Method:Visa xxxxxxx12/2018Accepted: [redacted] - 05/12/Order Status Installments Gross: Less Discount: Tax: @ % P&H: TOTAL: Paid-to-date: Credits: Refunds: Balance Due:

To Whom it May Concern:I will go ahead and file a claim for our missing productA refund of $was refunded back to the cc that we have on file (discover)

I received the above refundThank you for your help in this matterWill never do business again with TriStar

To Whom it May Concern: here is the instruction:HOW DO I REDEEM MY GROCERY COUPONS?Go to [redacted] Complete the PIN# Request Form using the order number from your Power Pressure Cooker XL invoice or email confirmationClick SubmitUpon verification, you'll receive your PIN# via email within hoursVisit [redacted] and enter your PIN# for complete access to the reward portalTake advantage of the $in grocery coupons and other cool benefits that come with the servicethank you

Complaint: [redacted] I am rejecting this response because:A per-formatted apology is not acceptable and the location of my items is still in questionI will only acceptable a true apology from the customer support personal "Cristy" and the location of my itemsAs soon as I placed the order for the bras the company took my money but yet they can't be held responsible as to the location of the bras until I receive themIf the bras were shipped like the company claims why does the tracking number report that the tracking number as no information after five days? Regards, [redacted]

To Whom it May Concern:sorry for any inconvenience this has causedI went ahead and sent you out a new panYou will receive an email once the pan shipsthank you

Hello , We do apologize for the delay of getting back to you and thank you for your patienceIf you are still in need of further assistance, please contact Corporate Customer Service @ ###-###-####For quicker assistance, please contact Corporate Customer Service @ ###-###-####Our hours are M-F 9a-5p ET Thank you

To Whom It May Concern,I went ahead and took off the shipping for customer as requestedWe have not charge customer as of today, we charge once the product leaves our warehouseWe attempted to ship the package but the card we have on file did not go thoughWe will try one more time on 1/12/for the amount of 12.99.Sincerely, [redacted]

Dear ***,I will be more then happy to assist youBut 1st please contact *** [redacted] to clear up you account ###-###-####There was only payment made to this account on 1.24.2017for the amount of $thank you

to whom it may concern,after review of the order we found that the customer did speak to our customer care agents on several occasions regarding this orderShe was even offered a discount, which she accepted, on the order to make up for the time the order is taking to arriveThe genie hourglass is a brand new product and we ask that all customers allow a full 4-week time frame for deliveryShould the time frame last longer than weeks the customer will be notified of the delayThis order was made on 5/1/2015, so we ask the customer allow another weeks for deliveryIf the order should take longer the customer will be notified.We have checked the account in regards to the claim of disconnection and blockage of the customerAs stated previously, this customer spoke to many representatives, all who informed of the backorder status on her orderOn 5/26/the call was dropped due to a poor connection, this information was also verified in the account notes:05/26/201509:33B XXFREE KEYcall disc due to bad connectionThe customer called back a few minutes later, was able to speak to another agent who provided further infromation regarding the shipping time frameAt no time was the customer maliciously hung up, nor was the customer ever blocked from our call centerWe deal with thousands of customers in a day, and do not make a habit nor do our phone systems even have the capability of blocking a customer's phone number from contacting usAfter the customer accepted the discount on 5/29/for the delay, this customer has made no attempts to contact us via our phone systemShe has accessed her account several times via our website, but has not attempted to call into our center.Once again, we apologize for the delay in shipping, however, we ask the customer allow the full 4-week time frame for deliveryShe will be notified should the order extend past that time framePlease note that the order has not been charged to the customer as we do not charge until an item has actually shippedThe customer may have seen a pre authorization on her account at the time of the initial order but that was reversed back to the account within 24-hours of ordering.Thank youFilomena

To whom it may concern,Our products all carry a day money back guarantee and a day parts warranty, unless an extended warranty is purchasedAfter review of the order, NO extended warranty was purchased on this unitThe customer did not contact us until after the initial purchaseOur representatives went above and beyond breaking company policy, and providing the part needed free of charge (only charged shipping)Company policy dictates, that when an extended warranty is not purchased on a item, any future parts needed are to be charged at full priceWhen a product is ordered it is our responsibility to provided the customer with the item ordered, we cannot control when a customer decides to open and use the productWe are not responsible for how the customer chooses to store the item, and in what conditionsNon use of a mechanical item, can lead to damageWe have issued a courtesy one time unit replacement on this orderAny part needed in the future will need to be purchased at FULL price, as this unit is now over years past its warranty.In regards to our employees, we are proud to be an equal opportunity employerWe do not judge or discriminate based on race, and certainly do not discriminate against someone who may speak with an accentThis account has now been closed in our systemThe customer will receive an email confirmation when the item has shipped, containing tracking informationOnce again, this is a one time courtesy replacement of the unit, once again breaking corporate policy and any future parts will require full payment.Thank youFilomena

To Whom it May Concern:This product was ordered back on 6/25/Our system is showing that the customer is not satisfied with the productThis account is out of the day money back guarantee.Out of good faith we stand behind our product, a refund of $was refunded back to the cc that we have on file (Master Card)

Complaint: [redacted] I am rejecting this response because: My account has been paid as I said in my original complaint they said they saw where I paid it but that I have a second order and I have one more payment which I only made one order Regards, [redacted] ***

To Whom It May Concern,Customers account was reviewed and each fusion styler was charged for $Customer also has a year warranty which cost $and also has the achieve styling cream for $Out of good faith I will honor customers price, to make customer happyI will refund customer the amount $141.90, refund will reflect in 2-business days.Sincerely,Filomena

To Whom it May Concern: Sorry for the confusion, We got in contact with [redacted] and there was a problem with the refund Something along the lines of it having to be deposited the same way it was taken out (in partial payments) So we are going ahead and sending you out a refund check for the full amount warrantedAgain sorry for the waitThank You,Customer Care Team

Dear [redacted] , After reading your review, I felt I needed to speak to you and understand your concerns in greater detailI truly apologize if you experienced anything other than top quality customer carePlease contact Corporate Customer Service @ [redacted] to help you Hours Monday -Friday am- am.Sincerely,

I did receive a refund and I am satisfiedThank you!

This order is still within the day return periodYou are welcome to return the item for a refund of the purchase priceYou were not required to take a creditPlease return the items to:Clear TV [redacted] 06495Order # [redacted] Once your order is received back a refund will be applied for the purchase price within hours of returnPlease retain a copy of your return tracking receipt to ensure a proper refund can be applied

To whom it may concern,orders were placed with us for the Power Pressure Cooker:8/25/-Power pressure xl $129.983/12/2014- Customer purchased the upgraded model with bonus- Power Pressure Cooker PRO with free chopper $159.953/22/15- Customer purchased the upgraded model with bonus- Power Pressure Cooker PRO with free chopper $159.95The difference in price is due to the upgrade being chosen by the customerThe customer did contact us until 3/22/and on 4/4/15, well out of her day return policyOur agents went above and beyond, but providing a pre paid return label, well outside our day money back guarantee time frame Pre paid labels were issued on seperate occassions, one on 3/22/and another on 4/16/to the email address on file [redacted]