Tristar Products

To Whom It May Concern,Customers account was reviewed and the order was placed on 4/1/Unfortunately the policy is day money back guaranteedI would not have a problem to refund if it was just a couple of months after placing the orderWhat I can do for customer is send out a brand new
unit however the only color we have is blackCustomer will receive the unit in daysSincerely,***

Complaint: ***
I am rejecting this response because:This seems to me trickery I called the company and was told no one was availableI called again today and spoke to a supervisor and was told a new form was being mailed outAnd it will take about 10-weeksI did this originally in MayLies....I mentioned that the letter came back unclaimed and I had to wait and do it all over againI was transferred to resolution and told the sameI was not helped and feel that they use this as trickery.
Regards,
*** ***

To Whom It May Concern,The reason why we only sending one pot is because I only see one order in the systemwe will need a second order number to send out the second pot.Sincerely,

Dear ***, After reading your complaint, I felt I needed to speak to you and understand your concerning in greater detailA I truly apologize if you experienced anything other than top quality customer carePlease give us a call @ ###-###-#### Corporate Customer Service- To make sure we send out
the correct part you need Thank You, Customer Care Team

To Whom It May Concern,Customer can refuse package and we will refund customer in full with no problemI will also send a pre paid label via mail just in case customer does not get the chance to refuseSincerely,***

To Whom It May Concern,Customers account was reviewed and it shows customer does not have extra warrantyFor the inconvenience I will go ahead and replace the inner pot right awayCustomer will recieve the inner pot in 7-days?PSCustomer has two complaints for the same order
***Sincerely,

Please see attached, as order is currently in the process of being refunded.Thank you

To Whom It May Concern,We have sent out a brand new product to customer and she will be receiving it tomorrow 12/17/We would be more than happy to refund customer in full once we receive the productCustomer has to refuse the package to proceed on the full refund customer wants

Complaint: ***
I am rejecting this response because: their message said that the refund "had" been refunded back to my debit card and this message was on FridayI keep checking my bank account and there is no refund showing up
Regards,
*** ***

To Whom It May Concern,This order was placed 9/and shipped today 9/There is no issue...Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this
resolution is satisfactory to me
Mr*** F* did not have a customer account number for this business but there are product numbers for the items that were purchased

Hello ***, Sorry for the miscommunication, we do not need the receipt to prove that you have the unit or to prove that you have sent the unit inWe need the receipt to
see how much you paid for your HealthMaster unit, since there is no order in our system confirming the price paidWe are not, and have not requested you to send the HealthMaster you currently have to usIf we do not receive proof of the amount made, you can only receive a refund for the lowest price point we have ever sold the HealthMaster at which is 99.99.Thank You,*** ***Corporate Customer Service

Dear ***,We have received your request for a refund for the amount of $We have processed your requestYou should see the amount reflect on your statement in the next business daysIf you have any additional questions, please contact Corporate Customer Service ###-###-####.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

[A default letter is provided here which indicates
your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

To whom it may concern,Our Genie Hour Glass is a brand new product to the market.Due to popular demand, we ask that all customers allow a full 4-week timeframe for deliveryShould the delivery of the order extend past the 4-weektime frame the customer is always notifiedThe customer is given
the option ofwaiting the backorder through, or cancelling the orderNo charges are made to an accountuntil an item has actually shippedWe are receiving inventory weekly, and orders arefilled in the order in which they are receivedOnce the item has been shippedthe customer will receive an email confirmation of the shipment along with trackinginformationA customer can cancel the order at any time, up until the item hasshippedIf the customer would like to cancel the order they maycontact our customer care center at: 973-287-M- F9am-8pm EST Sat-Sun 9am-5pm EST.We make it a point, to keep our customers informed everystep of the way in regards to a backorder situationOnce again, no charges areapplied to an account until the item actually shipsThank you

To Whom it may Concern,We do have a case for you (case # ***).We received your email and the replacement was issued.Please allow 5-business days to receive. Thank You,Customer Care Team

To whom it may concern,Our Clear TV advertisements clearly state that our Clear TV is for viewing network broadcast channelsThere is absolutely no mention of the amount of channels that are received or that cable channels would be available. Please see below for a direct link to our website,
which also contains a video of our commercial for reviewWe have also provided documented FAQ's from our website regarding channel and signal questions.We provide all our customer with a day money back guarantee and will be happy to issue a refund on this account once the customer has returned the product back to our facility.http://www.cleartv.com/FAQsWill the channel numbers be the same? With the digital system, the channel number that appears on your television screen and the actual channel number are often but not always differentMany stations have sub channels (channel 2, channel 2.1, 2.2, 2.3, etc.)Keep in mind reception will vary in your area due to geography and location of the broadcast antenna.What if I can’t receive a signal with Clear TV? Signal strength will vary based on certain variables, such as distance from the transmitter, hills, and buildingsEven tall trees can impact receptionCheck the exact distance from your residence to the nearest transmitters in order to get an idea of what to expect in the way of receptionTo do this, go to antennaweb.org and type in your addressIt is recommended that you be within to miles of a broadcast antenna.Clear TV eliminates expensive and unnecessary cable bills for those consumers who are just looking to enjoy their favorite network shows. Thank you***

To Whom it May Concern:The Power Cooker Pro unit is more then the Power Cooker XL unitI have emailed a RMA letter to the email we have on file (***)Please send the unit back and a refund will be issued to the cc that we have on file

To Whom It May Concern,
Customer order was cancelled due to heavy backorderI will go ahead and make it possible for customer to receive unit within 7-business daysCustomer will not be charge for anything