Tristar Products

I would like to thank you for your promptly responded to the my problem and the rapidly how you resolved itI did receive a brand new Blender

TO WHom it May Concern: A refund of $was posted back to your credit card

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meFor now it is lets see in the next days if anything happensAlmost month an lid is still in back orderYou are not AppleAn its funny that you don't post the negative stuff that been said about your businessI wrote a review on your web site an it did not get postedWhat are you hiding round glass lid or is it more.
Regards,
*** ***

To whom it may concern,Our registered trademarked name for OUR apparel is "Copperwear"We do not advertise as nor claim to have any affiliation with *** *** or *** *** These are all completely different companies. We have searched our data base with the information provided in this
complaint and have no records of an account from this customer. All apparel made by our company is branded clearly as "CopperWear"While we can understand the confusion by some customers, as there are multiple companies selling multiple "like" products, we are clear on our advertisements as to our trademarked name.We cannot comment on a product that a customer purchased in a store, as we have been provided no information or documentation that it was in fact our product purchased in the storeIf the customer did purchase our product via a retail establishment, our packaging is also clearly marked as "CopperWear." Without an order number so that we may1- locate an order via CopperWear in our system,2- verify the information provided in the complaint3-verify the communication between this customer and one of our representativesThere is nothing further we can assist with.If this customer has an order number belonging to CopperWear and can provide it to us we will be happy to investigate further.Thank youFilomena

Complaint: ***
I am rejecting this response because:I called multiple times last week while the items were on back order and it could have been canceled then instead of you wasting time and money on shipping that could have been avoidedI also canceled the order in July so this should have never been reprocessed on August When I brought this to your attention on August 29, you should have done everything in your power to correct their error your company has madeInstead, you have wasted countless hours by placing me on hold, giving me conflicting messages when this could have been canceled last Monday since it did not ship until this weekYou are extremely unprofessional and are running a huge scam
Regards,
*** ***

To Whom It May Concern,Customers account was reviewed and it shows, customer typed the wrong ship to address while she was placing the order on the webCustomer called on 11/24/into our customer service department and we have taken care of the matterI will also expedite replacementCustomer
needs to allow process time of 7-business days

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which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI also spoke with your CS yesterday and he told me I would receive a $discount for the inconvenienceI am on a limited time here, but if needed I have his name, time I called and his ID numberThis should credit on the last paymentMay I have a confirmation email to this agreement so my final payment will be $32.98?
Regards,
*** ***

Dear ***, I truly apologize if you experienced anything other than top quality customer care. Please confirm the the address we have on file is still valid:*** *** *** *** ***###-###-####Please do not hesitate to contact me with any future
questions.Sincerely,X

Thank you for the feedback. We are sorry you felt this wayWe strive to provide a high level of customer serviceWe will take your feedback into consideration to improve how we handle our customersYour feedback is very valuable and we appreciate you taking the time to provide it.A new Power
Air Fryer has been replacement- please allow 7-business days to receive. Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

To Whom It May Concern, Customers account was reviewed and it shows we have attempted to refund customer times3/16/2016, 5/13/2016, and 5/20/and the refund are getting rejected because the card customer paid the product is cancelledI will have a refund check of $issue to
customer right awayThe magazine subscription is a 3rd party offer where the customer has to give the credit card number to them and if she wish to cancel she will need to contact them. Thank you!

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me provided the unit is shipped since this is the same promise I've received no less than five times since March of this year.I will be in contact with you in business days or sooner if I receive the blender.Thanks for your assistance
Regards,
*** ***

To Whom It May Concern,Customers account was reviewed and it shows customer does not have extra warrantyFor the inconvenience I will go ahead and replace the inner pot right awayCustomer will recieve the inner pot in 7-days

Complaint: ***
I am rejecting this response because: 1- I have been told that for the last two months, 2- I tried to log onto the recipe page and none of them show or tell you how to cook with the Power Pressure Cooker, such as cooking a roast, it tells you to put it into a pan and cook it in the oven not the pressure cooker
Regards,
*** ***

To Whom It May Concern,Customers account was reviewed and the status of the order is on a back order due to the high demandI apologize for the inconvenienceWhat I will do for the customer is not charge the processing and handling. Thank you!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I do however hope that in future the business invoices customers accurately The invoice should accurately reflect what the customer will be chargedThe Canadian website should be revised to make the price clear to Canadian customersAnd finally, customers should have the ability to contact customer service toll free in a timely manner without facing huge long distance charges to resolve matters with the business directlyThe toll free option should not only be to place orders!!
Regards,
*** ***

To Whom it May Concern: I will be more then happy to send out a CW Sleeve knee, please send me the size you need? thank you

Complaint: ***
I am rejecting this response because: It was not in doubt you would give me a refund for the dissatisfied productsYou have not agreed to pay the $postal fee to return the products to you
Regards,
*** ***

To Whom It May Concern,Customers account was reviewed and it shows the power chord is on a back orderI have contacted the warehouse and I have requested on ASAPCustomer will receive part in 7-days. Sincerely,***

To Whom it may concern:I am NOT able to locate this customer in our systemThe customer is stating that the unit was a giftI will be more then happy to send out a unit on us, but to refund the money the customer has to go back to where the unit was purchased.Than You-***