Tristar Products

[Problem solvedA lady called me today and said she was sending me a checkThank you

Complaint: ***
I am rejecting this response because: As stated in the complaint, at the time of purchase, was told there would be one set of coupons per set of pans purchased. sets were ordered. Now trying to redeem the coupon offer and they are refusing to honor this and are only giving one set of coupons per order number
Regards,
*** ***

To Whom It May Concern,I have sent the email with the label three times I will attempt one more timeIf customer wants I can also mail itSincerely,***

To Whom It May Concern, Customers account was reviewed and it shows customer has the product since 7/14/the company policy is day money back guaranteeFor the inconvenience I can do a one time replacement at no chargeIf customer would like replacement we will be gladly to replace
it. thank you

Complaint: ***
I am rejecting this response because: it does not take into consideration that returning the unit to them is no easy featAs I stated I am yrs oldI have by-lateral hip replacement, the unit is clumsy and heavy I do not have the original box and packing materials, I have no car, or anyone to do this for me, thepost office is over a mile away, I have to take a bus to get there-originally they were offering a post paid return sticker to cover the cost of the resend, they do not offer that nowI appreciate the desire on their part to approve the refund- but it does not address the above mentioned difficulties-I am willing to send them the cover and the power cord- to prove to them that I am not able to use the unitI still maintain that had I been notified in a timely manner that there was a back order delay I can assure all involved that I would have cancelled the order and thus would have been able to avoid all of thisMy proposal to james on 9/16/was that they send the replacement first so when I received it I would have that box and we could arrange the defective unit to be sent to them with the return postage sticker they were offering-james refused this and as I realized that there was no guaranty that this could all happen again(back order delay, defective product returning etc), I decided against replacementand wanted a refund
*** ***

After review of this account, it shows the customer was refunded the $that was charged after the $credit was applied to the last paymentThis order was set up in payment of $33.33, when the customer contacted customer care the final payment of $was still dueAs the customer
agreed to get a credit of $(which is deducted from the last payment), the account was charged the remaining $balanceAt this time, this customer has been refunded the $as a courtesy, and $was not charged to the customerThis leaves a balance on the accountIf the customer would like a refund for the purchase price, the item will need to be returned back to our facilityAs a courtesy, we will accept the return even though the customer is past the day return time frame, and has agreed to a discount which made the item a final saleThe customer may return the unit, using the order number 21512-2***as the RA #Once the item is received back in our facility a refund will be applied to the accountWe strongly suggest obtaining a return tracking number as only items received back in our facility can be refunded.Thank you

To Whom It May Concern,Customers account was reviewed and customer called two days after the order was placed, by the time customer called we had already ship the clear tv Customer was advise to refuse the package and we can refund the account in full once it was received backI tracked the
package and it shows it was delivered on 2/2/2015. Signal strength will vary based on a certain variables, such as distance from the transmitter, hills, buildings, and even tall trees can impact receptionTo check the exact distance from your residence to the nearest transmitters, and get an idea of what to expect in the way or reception, go to antennaweb.org and type in your addressIt is recommended that you be within to miles of a broadcast antennaWe do not promise channels to every customer because it will depend on their locationOut of good faith if customer wants to return the product I will send a label to return it at no cost and once we receive it we can refund customer in fullPlease allow days to receive label by mail.Sincerely,Filomena

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, however I will wait and see if I receive the replacement
Regards,
*** ***

To Whom It May Concern,Customers account was reviewed and I will go ahead and replace the parts and sent it to customers sonI will also refund the customer the difference from previous order promised

To Who May Concern:I went ahead and refunded the credit card that we have on file (Visa) for the amount of $142.26.Payment Method: Visa xxxxxxx*** 04/2017 Accepted: # 0*** - 4/22/15: Refund:$

Complaint: ***
I am rejecting this response because: Will upload bank statement for all to see.
Regards,
*** ***

I don't have a copy of the bill I bought it last winter from a retailer? I would like a replacement hose I don't need the money backI would gladly send the hose back if they don't believe meThanks much Mr*** ***:

I am rejecting this response because:
NEVER RECEIVED PREPAIDED LABEL

Dear ***,I truly apologize if you experienced anything other than top quality customer careWe went ahead and replaced the unit- Please allow 7-business days to receiveOnce we receive your check it will be returned back to youThis may take up to business days.Please do not hesitate to
contact me with any future questions ###-###-####.Sincerely,Customer Care Team

To Whom It May Concern, the *** gift-card is a third party promotion, even when customer accepts the offer, he would be transfer to the company and has to give all his personal information all over againAlso the $worth of coupons customer has to follow directions so they are able to
select which items they frequently buy at the supermarketFor the inconvenience I will give a $refund back into customers account. thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

to whom IT may concern:A replacement has been made to this account. thank you

To Whom it May Concern: a replacement was issued- please allow 7 business days for delivery. thank you

To Whom It May Concern,Customers account was reviewed and unfortunately the order is on a back order due to the high demandWe advise all of our customers to please allow 4-weeks to receive productThe product is very popular right now and there are a lot of orders being processWe do not
charge customer until the product ships out, customer might of seen a preauthorization to verify if is a valid accountFor the inconvenience I will go ahead and expedite the order and we will ship the product right awaySincerely,***

Complaint: ***
I am rejecting this response because: My husband has been wearing a set he bought for $because they are more comfortable but I was unaware the pair I got him said CopperWear, so there is nothing to do but to say I'm sorry, but you did fill an order whether you can find it in your system or not, as I have a billing as of 2/20/for TSP Copperwear that I paid via my *** *** ***
Regards,
*** ***