Tristar Products

To whom it may concern,This customer's account was refunded on 4/7/in the amount of $This customer has accounts with us, and it seems that when the customer contacted customer service the order number provided for review was not the order number associated with the refund, therefore,
the agents were not able to locate the refundThe customer can verify the refund in the amount of $back in April of with her credit card company.*** Refunds: DateStatusCheck No.AmountDiscountTaxP&HTotal04/08/15bld/shp $$$$.00 $29.99Thank you

To whom it may concern,Proof of purchase is required for retail customersAs previously stated we are not the only manufacture of the product.Out of good faith we will issue a ONE time courtesy replacement hose. Please note this ONE time courtesy replacement cannot be replaced in the future as the customer has no proof of purchase.The customer will receive the ONE time courtesy replacement within 10-business days to the PO Box address within this complaint.Thank youFilomena

To whom it may concern,Our Genie Hourglass is a brand new product to our market, and given its popularity we ask that all customers allow 4-weeks for the item to arriveThis is the standard time for any back order to be filled If the order is somehow delayed past the week time frame,
customer are notified of the longer waiting period and are given the option to wait for the order or to cancel the order completely. No charges are made to the customer until the item actually shipsAt the time of order, a pre-authorization is placed on the credit card for validity and security reasons, this pre-authorization is then reversed within 24-hours of the initial orderNo funds are actually withdrawn from a customer's account until the item has been shipped from our facility.At the time of ordering, the customer is sent an email confirmation of the orderThis provides order details and allows for a customer to contact us if information needs to be modifiedOnce an item ships, the customer receives another detailed invoice and shipping confirmation containing tracking informationAt this time the order is charged.This customer has not been charged for this order as the order has not been shipped yetPlease see below for the confirmation of the pre-authorization and the reversal and approval of reversal back to the account for the pre-authorization:04/28/201500:32e XXORDER NOTIFICATION EMAIL SENT05/01/201516:15e XXREVERSE AUTH ATTEMPT AUTH: 04271505/01/201516:19e CCAuthorization Reversal: ApprovedI have also attached a copy of the customer's invoice to show that the order has not been charged, please note the "Paid to Date" is $and the "Amount Due" is $the amount of the order.As customer's are notified of the shipping time frame at the time of ordering and order confirmation has been sent, there is no further communication with the customer until the item either extends past the week backorder time frame or the order ships.At this time, this order has not shipped, and has not been chargedThe customer has the option of keeping the order and waiting the allotted shipping time frame and being notified if time frame will extend past weeks or the customer may cancel the order, which would void the account and the customer would not incur any charges or be in need of any refund as the item was never charged to the account

I am rejecting this response because: The information requested is not at my disposal as it was a gift from mylate motherAll I have is the box from which it was sold and the items in question

I have reviewed the response made by the business in reference to complaint ID ***, and find that
this resolution is satisfactory to me
If I have not received the pan in a week, I'd like a number to someone to contact about this issueThe customer service at ###-###-#### are rude and tell me I am not entitled to the panWhich is incorrect when it is included with the offer for free on the website I went throughThank you
Regards,
*** ***

I just wanted to let u know I have not received any info from the company nor a New machine It says to business days I did call to let them know about my address change

To Whom It May Concern,Customers purchased the hose on 12/28/and received it on 1/15/Company policy is day money back guarantee less the processing and handlingWe made a free replacement on 8/23/at no chargeOut of good faith the company will refund customer in
full.Sincerely,***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Thank you for replyingThe issue was resolved and I did receive a full refund

To whom it may concern,Please see below for a copy of warranty instructions provided with all unitsThe instructions can be located in the back of the owner's manual:Procedure for Warranty Repairs or Replacement If warranty service is necessary, the original purchaser must pack the product
securely and send it postage paid with a description of the defect, proof of purchase, and a check or money order for $to cover return postage and handling to the following address: Tristar products Inc., *** *** *** *** ** *** Thank you***

To Whom It May Concern;I will be more then happy to assist youPlease return the product to us ( I see a pre paid label was issued to you on 2.14.2017)Once we receive the unit back into our warehouse a refund will be posted back to the credit card that we have on file. thank
you

To Whom It May Concern,I reviewed customers account and It shows on the order has shipped out on 1/21/We do apologize for the long delayDue to the overwhelming popularity we were on back orderedIf customer no longer want product I will email customer a prepaid label for her to
send it back at no chargeonce we receive the package we can give her a full refund.Sincerely,***

To whom it may concern,'The item was returned back to our facility marked "undeliverable"This is an even out of our control as it is the *** who ulitmately had difficulty delivering the item07/01/ ***
*** *** Tracking Number ***Please visit *** for further details on what the delivery issue was.The customer did speak to a representative on 7/23/and a replacement order was processed in the systemAs this item is extremely popular and orders are shipped based on inventory, we do not have an exact date of shipment on the replacement order. Thank you***

Dear ***-A refund of $has been posted back to the *** *** that we have on file. Thank You,Customer Care Team

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may
update it before sending it.]
Revdex.comi find this email quite interesting that they said it has shipped out on the 13th but have not provided any tracking informationI also received a email directly from them yesterday saying the replacement was canceled and they was refunding me. so if it shipped out on the 13th am I getting a refund plus the replacement or are they lying about it ever being shipped out?
Regards,
*** ***

To Whom it May Concern:I will be more than happy to assist youI need your fathers information in order to locate an account

To Whom It May Concern, A NEW PPC 8QT unit has been entered and will ship out shortlyCustomer has been contacted and picked the color of choiceThe customer will receive an email once the product ships out. thank you

To Whom It May Concern,Customers account was reviewed and the package has shipped out on 2/24/The FedEx tracking number is *** customer will be receiving package on 2/27/2015. Sincerely,Filomena

I am rejecting this response because: it does not address the issue I was told on the 7th that my package with the correct address would be shipped on the 10th! All of the other details are also not being acknowledged The response is basically a form reply telling me to wait 7-days which is inappropriate at this stage The street name error was on their part but even without that problem, the original shipment took way too long to fulfill and then the corrected shipment should have been sent out when promised Also, some apologies and price adjustments if not free products should be addressed

We do apologize for the delay of getting back to you and thank you for your patienceIf you are still in need of further assistance, please contact Corporate Customer Service @ ###-###-####For quicker assistance, please contact Corporate Customer Service @ ###-###-####Our hours are M-F 9a-5p
ET Thank you