Tristar Products

To Whom It May Concern A replacement Fry basket will be sent out to youPlease allow 10-bushiness days to receive. ship method:USPS Sincerely, Rosa

Thank you for helping me to resolve this situation. It’s appreciated very much

To whom it may concern,This package was shipped on 5/8/via UPS MAIL INNOVATIONS with a tracking number of *** It is apparent that UPS has lost the package therefore not updating their systems as to the whereabouts of the packageRecords indicate that the only
communication had with this customer is via our online chat, where agents continually noted that the customer was directed to our phone support for further assistanceHad the customer actually contacted a live representative either a replacement or refund would have been issued on the account during the phone callChat agents are there to assist with general product questions but will always direct a customer to phone support when information involves information of a personal matter, involving credit card numbers, address, etc.We have entered in a full refund for the order, as requested through this Revdex.com complaint.Once again, had the customer contacted our phone agents as directed this account would have resolved immediately.Thank you

To Whom It May Concern,Customers account was reviewed and it shows the order was placed on 12/30/for offers of buy one get free, The total came to $Customers packages were tracked and it shows one package has been delivered on 2/5/and the second package was delivered today
2/9/Customer can refuse the package and we will refund customer in full no problemI will also email a prepaid label to customer to return at no chargeSincerely,

Complaint: ***
I am rejecting this response because:This is too easy to say "Oh, we tried to contact you but were unable to." I would like the contact information of the person authorized to place this order
Regards,
*** ***

I
apologize for not getting back to you - I did not see how to respond to you - my faultYour help was greatI got my refund from Copperwear within 4-days after you had contacted them. Thank you againThis was my first time to have to use Revdex.com but it works

To whom it may concern,The Genie Hour Glass is a brand new product is currently experiencing a very large back orderWe initially inform our customers to allow 4-weeks for deliveryShould the back order extend past this time frame our customer's are notified of the longer waiting periodThe
customer is then given the option of waiting the back order through or cancelling the orderThis particular order was made on 5/18/and has not even reached the week time frame to even be notified of the extended back orderThe customer's account is not charged for the product, as we do not charge until we ship an item.At the CUSTOMER"S request on 6/9/2015, the order was cancelledThere is no refund to be made to the account as the order has not been charged.Thank youFilomena

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Please not that no shipment was ever received by us.Please send the refund in the form of a check as the credit card that was used has been closed
Regards,
*** ***

To Whom It May Concern,Customers account was reviewed and the base has shipped out this morningCustomer will be receiving a tracking number within hours.Sincerely,

I would love to accept this response, but it is March and
there is still no refund in my accountI'm not sure if it was processed??? May someone please look into this??? I would love this closed and over with.
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meHowever, when I called they said they would not refund my full amount I will return for A FULL REFUND

To whom it may concern,After review of the order we found the customer contacted customer care stating she sent back the unit following warranty instructions, however, she DID NOT included the required warranty fee of $with the unitTo date we still have not received the unit back in our
facilityNo items can be replaced until the unit has arrived in our facilityA ONE TIME courtesy replacement will be issued once the unit arrives back to our warehouseIn the future, any warranty repair needed on this unit will require a check of $to be included.Thank youFilomena

Hello Ms***, Sorry for the inconvenience on this matter, I do see on your account that the check has been requested as of April 18th and is scheduled to be shipped as of April 21st Allow 7-business days for it to travel via USPS The total will be 40.99. Thank you for your patience,*** ***Corporate Customer Service

To Whom it May Concern;I will be more then happy to assist you...I am out of the office today February 16, returning back to work tomorrowPlease give me a direct call and I will be more then happy to help you.###-###-#### ex ***thank you

To Whom It May Concern,Customers account was reviewed and the order was cancelled because the card we had on file was declineWe do not charge customers until the products ships outIn customers case the reason why it took so long for us to attempt to make the charge was because we were on a
back orderI will attach proof customer was not charged and the order being cancelled.Sincerely,***

No I did not receive the Accessory packPlease just get my money back! This has gone on way too long! Thanks!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.The fact of the matter is that I have no other alternativeI'm still very disappointed, in that a potential customer COULD become very confused regarding products advertised on TV, especially when the same, or similar products are advertised.This is a mistake that will NEVER be repeated
*** ***

To Whom It May Concern,Customers account was reviewed and it shows the order was placed for an upgraded model We have received the unit back and we have refunded the cost of the productOur policy states days money back guaranteed less the processing and handlingIn good faith I will
refund the processing and handling of $back to customerIt will take 2-business days to reflect on the accountUnfortunately we can’t refund customer what we did not charge customer

To Whom It May Concern,Customers account was reviewed and it shows a big orderCustomer must of press the quantity wrongBy the time customer called to cancel the order, the package was already in the hands of upsCustomer can refuse both of the packages going to her and we will refund in full
with no problemI will also email customer a prepaid label if she does not have the chance to refuse packages

To Whom it May Concern:This account has been refunded on & Paid to date $and the refund was made for $141.27.The refund went back to the *** card that we have on file.Please see attachment. thank you