Tristar Products

To Whom it May Concern:a refund of  $64.80 has been refunded to the credit card we have on file.thank you-

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Value Customer,Please contact our Corporate Customer Service @ ###-###-#### to further assistant you. We just want to make sure it is our Copper Chef Pan and not our competitors.Thank You,Customer Care Team

Dear [redacted],I just checked on your order. I do see that the Genie bra shipped on 11.24 &11.25.Please see tracking information:[redacted]FEDEX SMART POST

To Whom It May Concern,Customers account was reviewed and this order was made on 7/23/2013 and was just filed now. Does customer still have the product brand new ?Sincerely,

Dear [redacted],I truly apologize if you experienced anything other than top quality customer care. We have received your request for a refund for the amount of $15.98. We have processed your request. You should see the amount reflect on your statement in the next 3 business days. If you have any...

additional questions, please contact Customer Service @ ###-###-####.Thank youCustomer Care Team

Complaint: [redacted]
I am rejecting this response because: I have contacted that customer cr many times with no help from the people I have talked to on there. This the reason I have contacted the Revdex.com to begin with. It does no good to call that number
Regards,
[redacted]

Hello  [redacted], We do apologize for the delay of getting back to you and thank you for your patience. If you are still in need of further assistance, please contact Corporate Customer Service @ ###-###-####. For quicker assistance, please contact Corporate Customer Service @ ###-###-####. Our...

hours are M-F 9a-5p ET.   Thank you

To Whom It May Concern,Customers account was reviewed out of good faith we will send customer a brand new health master elite. Customer will receive unit in 7-10 days.

To whom it may concern,Our Genie Hour Glass is a brand new product and we ask that all customers allow 4-6 weeks for delivery, this is the standard backorder time frame. Should the backorder extend past the 4-6 week time frame all customers are notified. Customers are given the option of keeping the...

order and waiting the backorder through or cancelling the order completely. We do not charge any accounts until an item is actually shipped. No funds are withdrawn from customers until the item is in inventory and sent out. At this time the customer will receive an emailed confirmation of the shipment including tracking information. We make it a point to keep our customers informed every step of the ordering process. As we do not have an exact date of shipment as of yet, this customer still has the option to either keep the order as is or to cancel the order completely.We apologize for the inconvenience.Thank youFilomena

To Whom It May Concern,Customers account was reviewed and we have received the item back in our warehouse. I will process refund of $177.92 right away. Customer will see refund in 2 business days.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Replacement at a reasonable charge for shipping is alot better than $40. Thank you.
Regards,
[redacted]

To Whom It May Concern:   Sorry for this inconvenience, yes the moment we receive your merchandise back we will issue a full refund on your account.  In regards to your credit, the sooner you send in those pans, the sooner the account will be cleared not only for your refund, but also from the collections agency.  Nothing will happen to your credit. Thank you,Customer Care Team

Dear [redacted],Please contact our Corporate Customer Service Team ###-###-####. They will be more then happy to assist you. I am not sure which product this is.Thank You,Customer Care Team

To Whom it May Concern:   Sorry for this inconvenience, but yes your order has shipped.  There will be no return postage if you reject your package at the door, or if they leave it at your door step, bring this package to the post office un opened and refer to it as a rejected package...

that you do not want.  Upon receiving this package we will issue a full refund of 74.97 onto your account. Thank You,Customer Care Team

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint:...

[redacted]
I am rejecting this response because:I called on 11/21/17 and asked to speak to Asia H[redacted]. A different associate from their corporate called me to tell me that my case was still being worked on by Rosa C[redacted]. I asked what what being "worked on" The associate on the phone could not tell me because the file is locked. I told him I would not be calling anyone else as I had already called and or emailed at least 5 times and Rosa has not called or emailed me back. I told them that I do not want a new grill pan, but a new stove top. I told them they have the worst customer service. I am not chasing after them. I sent them all the original requested papers and item back in Sept. of 2017. They have not followed through with anything other than telling me I need to sign a release. I refuse to sign a release because I do not know what it is I am releasing. I asked them what they where still working on and he could not answer me. Please take this complaint to the next level.
Regards,
Matina Vitiello

Dear [redacted],We have received your request for a refund for the amount of $86.56. We have processed your request. You should see the amount reflect on your statement in the next 3 business days. If you have any additional questions, please reply to this email.Thank you,Customer Care Team

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I read warranty paragraph and agree with the content. My concern is for customers like myself, that have a cooker have no means to getting repaired, that's out of the 12 months warranty. What happens to an unserviceable cooker that's returned by a customer who's warranty has not expired? In short I'm willing to pay for repair and shipping charges as mentioned in my initial complaint.
 
Regards,
[redacted]