Tickets-Center.com

Complaint:
I am rejecting this response because: The company offered me a refund of $for my troubles I did not accept the $refund and requested that I immediately receive the tickets as they have received the payment in fullThe representative advised that the "seller" would release them to the company and forwarded to me on or before September At no time did I say I was satisfied with the resolutionAfter our discussion on September 12, I looked at my receipt again and found that the "seller" is committed to procuring my tickets after my order is confirmed, however the seats may not be in the same zone or selection listed on the receipt and could be in a comparable zone A purchase of or more tickets may mean the tickets are split upIf I read this correctly the "seller" was not in possession of the tickets and they were "hoping" that they would get my selected area and therefore when I sent my email at 7:on Sept my transaction could have been cancelledAt 7:pm on Sept 7, my purchase was confirmed by the companyAt this time I don't know if my tickets were in the section and row I believed I was getting I have spoken to the Norsk Hostfest organization and they advised when an individual purchases tickets from their official site and choose the email option they are delivered immediately to their emailThey also advised that if the tickets we mailed to an individual they would be an actual printed ticket and therefore if the ticket is scanned and emailed to me they would not guarantee the ticketsThey did ask that I bring the tickets in so they can tell me if they will honor them as well as when they were purchased by the ticket numberThe will also be able to know who sold the ticketsThey are aware of the price the "seller" charged as well as the fees associated with the purchaseThey are a non profit organization and it is unfortunate that "sellers" are profiting in this wayUnfortunately, everyone is out to make a quick buckI know it is illegal in most states to sell tickets above face value at the venue...not sure why it is legal to essentially scalp tickets on lineI would like my tickets to be sent to me immediately.
Sincerely,
Donita ***

Complaint: ***
I am rejecting this response because: There should be a better way to handle customers with issue such as this, especially getting through to customer service at the time of the eventI could not get through
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
Anne ***

Initial Business Response /* (1000, 5, 2015/03/20) */
As a one time courtesy, our management team has given Ms*** a refund of $347.95, exceeding the desired resolution of her Revdex.com complaintThe refund was submitted on 3/20/15, and may take 7-business days to processWe consider
this matter resolved

I purchased tickets for an 8/29/concert for my daughter and her friendsI knew the tickets could be a bit inflated but wanted to secure the tickets because Ticketmaster wasn't selling them yet for the general publicBut at the very end of the purchase process, they socked me with a $service fee! After that they tell me I cannot get my tickets until two days before the concert!!! After reading these other Revdex.com reviews I realize may not get my tickets at all! Other reputable sites deliver tickets immediately upon purchase! I asked for a refund and they will not grant thatMy credit card company (Bank of America) and Paypal tell me they cannot dispute the chargeIt's a complete scamA friend ended up purchasing tickets at Ticketmaster for the same seating type for HALF the money Tickets-Center.com chargedTheir business practices are criminalAs a result I'm unable to sell the tickets and recoup my money because I don't have tickets in hand to complete the transactionI have contacted the Attorney General's office

My first name is ***

Customer service won't even help you and they will not give your money back we try to credit their website so you'll have to come back to them and they sell you the wrong tickets and they say it's your fault and there's nothing they could do for you

Initial Business Response /* (1000, 5, 2015/09/04) */
Thank you for bringing this matter to our attentionWe take the customer experience seriously and would like to take the time to address Ms***'s concernsWe should explain that OnlineCityTickets.com is an online resale marketplace, which
means we do not own or generate ticketsinstead, we merely facilitate transactions between ticket buyers and ticket sellersThis fact is noted on every ticket and checkout page and at the top of our homepage with the statement: ""We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.""
While we understand that Ms*** believed she was purchasing tickets directly from Virginia Theatre, the above disclaimer and our branding clearly show that we are not affiliated with any venue or other ticket marketplaceAnd, while Ms*** takes issue with the fact that the prices of her tickets exceeded those advertised by the venue, our sales terms clearly state that prices may be above face valueFurthermore, our checkout process gave her multiple opportunities to examine the full details of her order
When Ms*** selected tickets and was taken to our checkout page, she was directed to review her itemized order breakdown, which clearly displayed the service and delivery fees, the price per ticket, and the total price in bolded textMs*** was then directed to review our terms and conditionsvisible in a text box below this order totaland presented with the bolded message "All sales are final." At this point, she was also presented with the message "I agree to the sales terms and conditionsI have reviewed the Order Summary above,"" and a check box that she needed to click to continue with checkoutBelow this check-box, another message was displayed that, in Ms***'s case, read: "By clicking 'Place Order', your credit card will be charged $432.95, which includes ticket, service, and delivery fees." This notice was followed by a button labeled "Place Order." When Ms*** clicked this button, she signified her acknowledgement of the total price and these terms, and completed her order
Our sales policies, including our "all sales are final" policy, are disclosed throughout the purchase processfrom a notice on every ticket page to a sales terms statement displayed at checkout with the message "All sales are finalAll prices are listed in US Dollars (USD)." Additionally, all sellers on our site are notified as soon as an order for their tickets is placed, which means we are unable to cancel orders or offer refundsWhile we regret Ms***'s frustration, she was made aware of this fact, and made an educated, conscious decision to purchase tickets from our siteIf Ms*** has any further questions or concerns, we welcome her to contact us
Initial Consumer Rebuttal /* (3000, 7, 2015/09/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I still am not happy at all the way this is handled! I know what was in your contract and have never gotten tickets online before and never will again if this is what I run intoThe seats that have been issued to me are not good seats and there are plenty more available seats than what this company says because I went directly to the theater and checkedI won't continue any further with this because I'm sure your company has this all figured out legally or you wouldn't be in big business! I will never refer your company to anyone and will give you poor references as that is about all I can do! I can only hope that some day someone with more pull and money can fight businesses such as yours and run you out of business! Very poor!
I don't care what your clauses and contract say when you refuse to give customers money back that pretty much says what kind of business you people really run!
Final Business Response /* (4000, 9, 2015/09/16) */
We assure Ms*** that she was shown the same checkout page that is clearly displayed to all our customersIn addition to clearly displaying our disclaimer that "Ticket prices may exceed face value" on the left side, this page presents a detailed order breakdown that includes all fees, the price per ticket, and the total charge in bolded textThis total is later restated directly above the "Place Order" button, and below a notice explaining that "all sales are final." As indicated in our previous response, customers must explicitly agree to our terms and complete each part of the process; failure to do so prevents the order from being completedAnd so, while we understand that Ms*** is frustrated, we must enforce this policy and cannot issue a refundIf Ms*** has any further questions or concerns, we welcome her to contact us

Thank you for your response regarding this matterAlthough Ms*** continues to press forward with this matter, we are not able to provide refunds after an order has been placed and must adhere to the "all sales are final" policy to which Ms*** agreed prior to checkoutThis is due to the nature of our business as a secondary marketplaceIn reference to Ms***'s claim that her tickets were not able to be sold on a different website, we are unable to provide insight into any such matter as it is beyond the scope of our companyMs***'s order is fully protected by the assurance of our 100% Money Back Guarantee to be authentic and valid for entry to the event.Tickets-Center maintains that our checkout process--throughout which all prices, fees, other details, and the total for Ms***'s order were shown--was sufficient opportunity for Ms*** to review this informationAfter being shown this information, Ms*** proceeded to enter her payment information, checked the box to accept our Sales Terms and Conditions and agree that all sales are final, and submitted her orderAlthough Ms*** is not due to receive a refund per the terms and conditions to which she agreed prior to checkout, we have reached out to Ms*** in an effort to provide a resolution to this matter that would be amicable to both partiesHowever, we have been unsuccessful in reaching herIf Ms*** would like to discuss a potential resolution, or if she has any further questions or concerns regarding this order, we encourage her to contact our customer service teamAt this time, we consider this matter closed.Regards,Tickets-Center

Thank you for getting back to us regarding this issueAlthough Mr*** continues to press forward with this matter, we are not able to offer refunds once a sale has been completed and must enforce the “all sales are final” policy that was clearly explained and agreed to prior to checkoutThis is due to the nature of our business as a secondary marketplaceBecause of the transparency of our checkout process, we maintain that Mr*** was not misled regarding any details of his transactionIt should also be noted that the tickets were successfully delivered to Mr*** on 7/8/As such, Tickets-Center has fully adhered to the agreterms and has honored our 100% Money Back Guarantee. If Mr*** has any additional concerns he would like to discuss, he is welcome to reach out to our customer service departmentWe also encourage Mr*** to contact the insurance company with any questions regarding that policy. At this time, we consider this matter closedRegards,
Tickets-Center

Thank you for getting back to us regarding this issueAlthough Ms*** continues to press forward with this issue, we are not able to offer refunds once a sale has been completed and must adhere to the “all sales are final” policy that Ms*** agreed to at checkoutAs mentioned in our previous response, the Estimated Ship Date for these tickets was presented prior to purchaseDue to the transparent nature of our checkout process, Tickets-Center maintains that Ms*** was not misled regarding any details of her purchaseDelivery date is dependent upon when the tickets are printed and released by the venue, and is therefore outside our purviewAs a courtesy, we upgraded Ms*** shipping to overnight delivery, at no additional charge, so she may receive them as soon as possible.In regards to Ms***’s claim about the order total for her tickets, it should be noted that she was shown an in-depth order summary at checkout that displayed the number and prices of their tickets, delivery and service fees, and the total chargeAs Tickets-Center is a secondary marketplace, we are not directly affiliated with any artist or venue and do not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holdersThe prices of tickets on our site are set by the individual ticket sellers in accordance with their assessments of a range of market factors such as customer demand.Tickets-Center has fully adhered to our 100% Money Back Guarantee, and has further reached out to Ms*** in an attempt to provide a resolution to this matter, but has been unsuccessful in reaching herIf Ms*** has any additional concerns she would like to discuss, she is welcome to reach out to our customer service departmentAs it stands, we consider this matter closed.Regards,Tickets-Center

Initial Business Response /* (1000, 5, 2015/03/30) */
Ticket Fulfillment Services has contacted Ms***, and we feel we have reached a resolution that suits both partiesWe now consider this issue closedIf Ms*** would like to attend another live event in the future, or if she has any
questions about an order or our website, we welcome her to reach out to us
Thank you,
Ticket Fulfillment Services

Complaint: ***
I am rejecting this response because:
I would like my money refunded and tried to cancel order within seconds of placing and they would not allow that.
Sincerely,
Leigh ***

Complaint: *** I am rejecting this response because: Tickets-center.com does not post its purchase policy prior or during the purchase process. The misrepresentation is that Tickets-center.com provides an seat map indicating seats and charges a premium for access to those seatsIt is only on the receipt that there is a statement that "the requested tickets may sometimes be replaced with comparable tickets to the same event." It is only after the transaction that we realized that those seats we selected were not booked as we searched on a separate site for additional tickets for friendsAt that point we contacted customer care, but were stonewalled and provided no opportunity to speak with a supervisor when requestedThis initiated our research which came up with many listings with the Revdex.com noted multiple purchaser that didn't receive the seats they ordered. Looking further on the primary website Tickets-center.com, and not the linking website from where we directed initially via google search for *** ***, is it is only stated by drilling into the About link, that Ticket-center.com has the right to change or provide comparable seats to that which you orderedWhen reading further on the "About" page, this is actually the Purchase PolicyThese policies needs to be clearly stated up front prior and consented agreement prior to purchase as it contains legal language that is not included at the time of transaction and binds without consent or agreement of the purchasing party prior to purchase. The legal language in this policy requests agreement and assurances that are unknown to the purchaser at the time of purchaseAdding the guarantee and the purchase being final on the pages doesn't cover the scope or intensity of the legal agreement a purchaser is entering.In addition, this leaves a legal issue with the buyers ability to resell, gift or other transference of tickets legally. These policies are prohibitive if one desires to sell the tickets for whatever the justification on a legitimate website. When contacting customer care via email and phone, they were unable to offer care and offered no option for speaking with a manager upon requestThen they would not offer and additional information on the company when askedThey stated that they were had multiple ownersFor the price of the tickets and the charges for services there is a severe amount of unclear and unavailable legal protection and posturing for tickets that seller (Tickets-center.com) does not own or can faithfully represent even with all the legal languageGiven the potential timing of refund for all parties and their source for tickets, I urge a quick refund of the tickets. After purchasing, the following was described, but not priorThis is Sincerely, *** ***
Sincerely,
*** ***

Thank you for contacting us in regards to our customer Ms*** concernsWe appreciate the chance to speak on this matterTickets-Center operates on the secondary market and does not own or generate tickets as a primary box office; rather, we facilitate transactions
between ticket buyers and ticket sellersTo this end, we are committed to providing the best possible customer service.Tickets-Center has been in contact with Ms***, and both parties have found an amicable resolution to the matterAs such, we consider this matter resolved, and hope our customer will consider Tickets-Center for their future event ticket needsIf Ms*** has any further questions or concerns regarding this order, we welcome her to contact a member of our customer service team.Regards,Tickets-Center

Thank you for your response regarding this matterAlthough Ms*** continues to press forward with this matter, we are not able to provide refunds after an order has been placed and must adhere to the "all sales are final" policy to which Ms*** agreed prior to checkoutThis is due to the nature of our business as a secondary marketplaceIn reference to Ms***'s claim that her tickets were not able to be sold on a different website, we are unable to provide insight into any such matter as it is beyond the scope of our companyMs***'s order is fully protected by the assurance of our 100% Money Back Guarantee to be authentic and valid for entry to the eventTickets-Center maintains that our checkout process--throughout which all prices, fees, other details, and the total for Ms***'s order were shown--was sufficient opportunity for Ms*** to review this informationAfter being shown this information, Ms*** proceeded to enter her payment information, checked the box to accept our Sales Terms and Conditions and agree that all sales are final, and submitted her orderAlthough Ms*** is not due to receive a refund per the terms and conditions to which she agreed prior to checkout, we have reached out to Ms*** in an effort to provide a resolution to this matter that would be amicable to both partiesHowever, we have been unsuccessful in reaching herIf Ms*** would like to discuss a potential resolution, or if she has any further questions or concerns regarding this order, we encourage her to contact our customer service teamAt this time, we consider this matter closedRegards,
Tickets-Center

Initial Business Response /* (1000, 5, 2014/12/26) */
Ticket Fulfillment Services has contacted Ms*** and we feel we have reached a resolution that suits both partiesWe now consider this issue closedIf Ms.*** would like to attend another live event in the future, or if she has any
questions about an order or our website, we welcome her to reach out to us

Thank you for your responseThough Ms*** continues to press forward with this matter, Tickets-Center maintains that all necessary pricing information is shown to customers prior to entering payment information at checkout.As we have previously clarified, each ticket listing page states that we have no affiliation with any venue and that tickets may be listed above face valueAdditionally, customers are made aware of all pricing information, including the price per ticket, service and delivery fees, and total charge prior to checkoutMs*** had ample information to notify her of all order details throughout the purchase processMs*** selected a check box that signified her agreement to our sales terms and conditions, as well as our “all sales are final” policy that was stated in bold textWhen Ms*** selected the “Place Order” button, her order was immediately confirmedAs such, we consider this matter closed and encourage our customer to contact a member of our customer service department if she has any additional concerns at this time.Regards,Tickets-Center

Initial Business Response /* (1000, 8, 2015/03/20) */
We have contacted Ms.*** and we feel we have reached a resolution that suits both partiesWe now consider this issue closedIf Ms.*** would like to attend another live event in the future, or if she has any questions about an
order, we welcome her to reach out to us

Thank you for your replyAs we have clarified , Tickets-Center has verified that Mr*** tickets were delivered prior to his eventWe suggest Ms*** review alternate folders within the email account as it may have been delivered to a Promotions or Spam folder; such matters are outside of our purviewAs it is not within company policy to provide further verification outside the original email, we will not be providing further confirmation.Mr*** purchased tickets from the seller who delivered tickets in accordance with our policies; as such, this order does not meet the requirements for a refundWe have remained consistent with our policies, delivered valid tickets prior to the event, in addition to offering a courtesy resolutionAs we have addressed Ms*** concerns thoroughly, we consider this matter closed.Regards,Tickets-Center