Tickets-Center.com

Thank you for contacting us regarding the concerns of Ms [redacted] We appreciate the opportunity to address this matterTickets Center operates on the secondary market, which means we do not own or generate tickets as a primary box office—instead, we merely facilitate transactions between ticket buyers and ticket sellersTo this end, we are committed to providing the best possible customer service and maintaining a simple, transparent checkout process.Though Ms [redacted] claim is unclear, we believe she may be referring to the show time of the event, in which case, we would like to provide clarificationOur website is completely user-driven, meaning all order details is information either selected or inputted by the customer while placing their orderWhen Ms [redacted] viewed our website, she selected an event listing page for [redacted] Circus at 4:PM on 2/4/Once selected, she navigated to the ticket listing page where the event name, date, and time are reiterated and Ms [redacted] chose two tickets for Section: [redacted] Row: *She continued to the order summary page that displayed her event and ticket informationAfter she input her email address, she continued to our Checkout page that featured an even more in-depth itemized breakdown of all ticket information and pricing details, such as the price per ticket, delivery and service fees, and total charge of $in bold textMs [redacted] was required to input all necessary billing and shipping information and review her order.Since we do not own any inventory of the tickets listed for sale on our website, we are unable to provide customers with exchanges or refunds and must adhere to an “all sales are final” policy—a standard throughout the industryMs [redacted] indicated that if an error occurs with a customer’s order we do not act to remedy the situation, though this is inaccurateAs stated in our policies and terms of use, “When an error is found in processing your order, you will be notified of the error and provided with available options, including the option of cancelling your order.” However, as Ms [redacted] order did not undergo any errors, she does not qualify for a refund.Ms [redacted] placed her order on 1/27/and received her valid tickets via email on 2/2/for her to print and bring to her event that took place on 2/4/As Ms [redacted] received the valid tickets for the event she selected, and her event has since passed, we consider this matter closedIf Ms [redacted] has any additional questions, we encourage her to reach out to our customer service department

"Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neu Thank you for reaching out to us and bringing this matter to our attentionAt Tickets-Center, we value our customers and would like to take the time to address Mr [redacted] concernsIt should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers Though Mr [redacted] states he believed he was purchasing directly from the venue, our site provides customers with ample information clarifying that we are a secondary marketplace with no affiliation to any venueOn the top of every ticket listing page it states, “All seats together unless notedA service fee is added to ticket orders at checkoutThis site not affiliated with any venueTickets may be above face value.” This fact is also stated on every event listing and checkout page On 12/18/Mr [redacted] viewed tickets for the Minnesota Lynx at Connecticut Sun event on 5/26/After selecting the tickets Mr [redacted] was interested in, he navigated to our checkout pageHere, he was directed to review his itemized order breakdown, which clearly displayed all fees, the price per ticket, and his order total in bold textBelow this, Mr [redacted] was presented with the message, “Please note: We are an independent resale marketplaceTicket prices may exceed face valuePrices in USDTickets purchased in a single listing will be seated together, unless otherwise noted by the seller.” Mr [redacted] was required to agree to our terms and conditions—visible in a text box—and presented with the message in bold “All sales are final.” At this point, Mr [redacted] was also presented with the message, “I agree to the sales terms and conditionsI have reviewed the Order Summary above,” and a check box that needed to be selected in order to continue with checkoutOur sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message, “All sales are finalAll prices are listed in US Dollars (USD).” In regard to Mr [redacted] ’s concern with the price of tickets on the primary market, or face value, it should be noted that since we operate as a secondary marketplace that serves as an intermediary between sellers and customers, all ticket prices are set by the sellers, not Tickets-CenterThe price listed on our site is based on individual sellers’ assessment of a range of market factorsThis is noted throughout the purchase process Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry Prior to receiving this complaint we were in contact with Mr [redacted] to clarify this informationWe also offered a resolution to Mr [redacted] in an attempt to resolve this matter in the interest of customer service, though Mr [redacted] has declined this offerAs Mr [redacted] was adequately notified he was purchasing from the secondary market and agreed to our sales terms, we consider this matter closed Regards, Tickets-Center

Thank you for contacting us regarding this matterTickets-Center appreciates the opportunity to address Ms [redacted] concerns As Ms [redacted] stated, the order total was shown prior to checkoutDirectly above the order total Ms [redacted] was presented with an itemized breakdown including the price per ticket, all fees, followed by the order total of $in bold text prior to entering any payment information Ms [redacted] stated that our manager refused to refund her purchase, to this we would like to provide clarificationAs a resale marketplace, Tickets-Center does not own or generate ticketsWe merely facilitate transactions between ticket buyers and ticket sellersSince customers are purchasing tickets from individual resellers, we must ensure that our policies are fair to both partiesAs such, when Ms [redacted] placed her order on 10/at 11:PM CST the order was immediately confirmed at 11:PM and an order confirmation email was delivered to her Ms [redacted] expressed that she believed she was purchasing from the venue or event itselfHowever, our branding is intentionally different from those of other sitesOn the top of every listing page it states, "Tickets not guaranteed to ship immediatelyA service fee is added to ticket orders at checkoutThis site not affiliated with any venueTickets may be above face value." Once Ms [redacted] selected tickets, on the checkout page below order total she was also presented with the message, "We are an independent resale marketplaceTicket prices may exceed face valuePrices in USD." This information was provided to Ms [redacted] when she contacted us the morning of 10/As Ms [redacted] received her valid and authentic tickets, prior to her event on 11/19, we consider this matter closedIf Ms [redacted] has any additional concerns, we encourage her to contact a member of our customer service team Regards, Tickets-Center

Thank you for reaching out to us and bringing this matter to our attentionAt Tickets-Center, we value our customers and would like to take the time to address Ms [redacted] concernsIt should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersThough Ms [redacted] has indicated that this information is not clearly displayed, this fact is noted on every ticket listing and checkout pageOn the top of every ticket listing page is clearly specifies “A service fee is added to ticket orders at checkoutThis site is not affiliated with any venueTickets may be above face value.” Additionally, our web design is intentionally different from that of other sitesWhen Ms [redacted] selected tickets and navigated to our checkout page, she was directed to review her itemized order breakdown, which clearly displayed all fees, the price per ticket, and the total price in bold textBelow this order summary, Ms [redacted] was presented with the message, “Please note: We are an independent resale marketplaceTicket prices may exceed face valuePrices in USDTickets purchased in a single listing will be seated together, unless otherwise noted by the seller.” After selecting a payment method, Ms [redacted] was given the option to select or decline ticket insuranceIn regards to Ms [redacted] order, no insurance was obtainedMs [redacted] was then required to agree to our terms and conditions—visible in a text box—and presented with the message in bold “All sales are final.” At this point, Ms [redacted] was also presented with the message “I agree to the sales terms and conditions above,” and a check box that needed to be selected in order to continue with checkoutOur sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).” In reference to Ms [redacted] concerns regarding the price, as it is noted throughout our website, we have no affiliation with any venue and do not own ticketsAs such, all tickets listed on our site are owned and priced by individual sellers, not Tickets-Center, based on a range of factors including customer demandSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industryAs this information was adequately displayed to Ms [redacted] prior to placing her order, and later discussed with her, we consider this matter closedWe encourage Ms [redacted] to reach out to our customer service should she have any additional concernsRegards, Tickets-Center

Complaint: [redacted] I am rejecting this response because: THE BUSINESS CONTINUES TO REITERATE THE SAME INFORMATION OVER AND OVER AND OVER AGAIN, I UNDERSTAND THE POLICYI AM ASKING THE COMPANY TO MAKE AN EXCEPTION THIS HAS AND IS CAUSING UNDUE STRESS WHICH IS THE WORST THING FOR MY CONTINUED TREATMENTS FOR [redacted] I AM ASKING THEM TO REFUND MY MONEY EVEN IF IT MEANS IT IS NOT THEIR POLICY, A MISTAKE WAS MADE, I NOTIFIED THEM IMMEDIATELY, AND I MEAN IMMEDIATELY, WITHIN A FEW MINUTES OF THE ORDER I AM SURE THE COMPANY IS CAPABLE OF MAKING AN EXCEPTION I HAVE NEVER DEALT WITH ANY BUSINESS WITH THIS KIND OF LACK OF INTEGRITY, COMPASSION, OR UNDERSTANDING THIS IS A TERRIBLE TERRIBLE COMPANY Sincerely, [redacted]

"Helvetica Neu Thank you for reaching out to usAt Tickets-Center, we value our customers and would like to take the time to address MsYoon’s [redacted] It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers Ms [redacted] stated that she never received tickets; this should be noted as inaccurateMs [redacted] placed her order on 9/23/at 3:AM CST for tickets to Warsaw Philharmonic Orchestra – Brahms in Section: Orchestra Row: XShe then received her valid tickets via email at 8:AM CSTMs [redacted] then contacted us at 9:AM CST stating that she could no longer attend her event and wished to cancel her orderHowever, when Ms [redacted] placed her order she was required to agree to our terms and conditions—visible in a text box—and presented with the bold message “All sales are final.” Ms [redacted] was also presented with the message “I agree to the sales terms and conditionsI have reviewed the Order Summary above,” and a check box that needed to be selected in order to continue with checkout Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry Ms [redacted] contacted us again on 11/05/at which time her tickets were resent to the email address on file prior to her event the next dayIn addition to this complaint, Ms [redacted] also filed a dispute with her financial institution regarding this transactionWe have addressed this, and the dispute was ultimately ruled in our favorAs Ms [redacted] received her valid tickets in Section: Orchestra Row: X Seat: 10-12, and the event took place on 11/06/2016, we consider this matter closed Regards, Tickets-Center

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and while I totally disagree with what Tickets Center claims, I accept that they will do nothing about it So there is no need to continue the back and forth disagreement I just taught my year old a valuable lesson that you can't trust a company such as this to do the right thing This company is nothing more than a scalping company that I hope one day everyone will see them for what they are Sincerely, [redacted]

Thank you for reaching out to usAt Tickets-Center, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersThe top of every event listing page clearly states, “We display secondary market ticketsNot affiliated with any box office or official website.” Once an event is selected customers navigate to the ticket listing page, the top of this page reiterates, “A service fee is added to ticket orders at checkoutThis site not affiliated with any venueTickets may be above face value.”Once our customer selected the ticket listing they desired for ***, they were directed to the checkout pageHere customers are provided with an order summary that displays the event details, ticket location, and number of tickets the customer has selectedOur customer was prompted to provide an email address and continued to the checkout pageOn this checkout page customers are presented with a complete itemized breakdown of their order on the left-hand sideThis breakdown detailed the price per ticket, all fees, and the total charge of $in bold text prior to entering any payment informationBelow this total our customers are displayed the message, “Please note: We are an independent resale marketplaceTicket prices may exceed face valuePrices in USD.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was then required to select a check box signifying their agreement to these termsDirectly above the "Place Order" button, the order total was reiterated in bold text stating, "By clicking 'Place Order,' your credit card will be charged $which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order.Due to the nature of our business on the secondary marketplace, Tickets-Center is not affiliated with any artist or venue and do not own inventory; instead, we act as an intermediary between customers and sellersAll prices listed on our site are done so by the individual seller, not Tickets-Center, based on their personal assessments regarding a range of factors including customer demandSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.We maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closedAs this is the first we are learning of their concerns, if our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed.Regards,Tickets-Center

Thank you for reaching out to us regarding this issueWe take the customer experience seriously here at Tickets Center and would like to take the time to address [redacted] ’s concernsOur mission is to connect customers with individual ticket holders and amazing live eventsTo this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout process.When [redacted] selected tickets and was taken to our checkout page, they were directed to review their itemized order breakdown, which clearly displayed all fees, any ticket disclosures (including [redacted] seating), the price per ticket, and the total price in bolded text [redacted] was then directed to review our terms and conditions—visible in a text box below this order total—and presented with the bolded message “All sales are final.” At this point, [redacted] was also presented with the message “I agree to the sales terms and conditions above,” and a check box that needed to be selected in order to continue with checkoutAfter checking the box and clicking “Review Order” they are taken to the checkout page which features an even more in-depth order summary that displays any ticket disclosures, the number and prices of their tickets, delivery and service fees, and the total charge.Tickets Center has been in contact with [redacted] , and both parties have found an amicable resolutionAs such, we consider this matter resolved, and hope that [redacted] will consider Tickets center for their future event ticket needsIf [redacted] has any further questions we welcome them to contact a member of our customer service team.Regards,Tickets center

Thank you for your response regarding this matterThough Ms [redacted] continues to press forward with this matter, Tickets-Center maintains that all pricing and order details were adequately presented prior to entering any payment informationAs we previously clarified, our website clearly states that we are not affiliated with any artist or venue on every page of the checkout processAfter Mr [redacted] selected tickets for Toby ***, he was given ample opportunity to review all of his order details, including ticket and pricing information prior to entering any payment informationThe Checkout page also directed him to review our sales terms and conditions where we notify customers of our “all sales are final” policy.Mr [redacted] placed his order on 3/7/and shortly after, received his valid ticket prior to his eventSince our previous response we have received a dispute from Mr [redacted] credit card companyDue to the nature of the dispute process we are unable to provide a resolution while the dispute remains openIf Mror Ms [redacted] have any questions regarding the process or outcome of the dispute we encourage them to contact the entity with which it was filedAs we have adequately addressed Ms [redacted] concerns, we consider this matter closed.Regards,Tickets-Center

Thank you for reaching out to usWe value our customers at Tickets Center and although we have already reached an amicable resolution regarding Ms [redacted] issue, we would still like to address Ms [redacted] concernsIt should be noted that Tickets Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersIn regards to Ms [redacted] claim that she did not purchase this tickets, it should be noted that our site can only receive an order if placed by a customer using a verified credit cardWhen Ms [redacted] selected tickets and was taken to our checkout page, she was directed to review her itemized order breakdown, which clearly displayed all fees, the price per ticket, and the total price in bolded textMs [redacted] was required to agree to our terms and conditions—visible in a text box below this order total—and presented with the bolded message “All sales are final.” At this point, Ms [redacted] was also presented with the message “I agree to the sales terms and conditions above,” and a check box that needed to be selected in order to continue with checkoutDuring this process, Ms [redacted] saw an even more in-depth order summary that displayed the number and prices of their tickets, delivery and service fees, and the total charge.Our sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process—from a notice on every ticket page to a sales terms statement displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).” Additionally, all sellers on our site are notified as soon as an order for their tickets is placed, which means we are unable to cancel orders or offer refundsAs noted above, we have been in contact with Ms [redacted] regarding this issue and have been able to reach an amicable resolutionOur management team is available to handle any additional concerns that Ms [redacted] may have; as it stands, we consider this matter resolved.Regards,Tickets Center

Thank you for getting back to us regarding this issueWhile [redacted] continues to press forward with this issue, we are not, due to the nature of our business, able to offer refunds once a sale has been completed and must enforce an “all sales are final” policy; because the seller received notice that their tickets were sold the moment the order was placed, we are unable to honor this requestTickets Center is an e-commerce platform that works with professional resellers who hold tickets to live eventsWe do not produce or sell tickets ourselves, rather we act as an intermediary between ticket holders and customersWe must also note that the greatest portion of the order was paid to the seller: as such, asking the seller for a refund would be unfair and in violation of the Sales Terms and Conditions that [redacted] agreed to during checkout.It should be noted that in addition to this current claim, [redacted] has also filed a dispute with their credit card company regarding this orderWe are unable to assist with any other standing issues from a customer-service perspective while this dispute is currently activeIf [redacted] has any additional concerns they would like to discuss, they are welcome to reach out to our customer service department.Regards,Tickets Center

Complaint: [redacted] I am rejecting this response because: when I went to Janus live the ticket sight openedThe intent was to purchase tickets fromJanus liveAgain this site did not detail that they were second and as such I reject and will pursue legal action against this companyClearly should be illegal to mislead customers in believing they were the the venues websiteI have informed Janus live of this issues as wellCorruption should not be allowed from companies like thisThis site did not detail the actual cost of tickets, which are half the price and still available fromJanus liveMy intent to purchase these tickets was from Janis live for face value not as second hand Sincerely, Roger [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/03/20) */ As a one time courtesy, our management team has given Ms [redacted] a refund of $347.95, exceeding the desired resolution of her Revdex.com complaintThe refund was submitted on 3/20/15, and may take 7-business days to processWe consider this matter resolved

Thank you for reaching out t o us regarding the concerns of our valued customer, Mr [redacted] We appreciate the opportunity to address this matterIt should be noted that Tickets-Center is an online resale marketplaceThis means that we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersDirectly at the top of every ticket page on our website, the following message is displayed: "Tickets not guaranteed to ship immediatelyA service fee is added to ticket orders at checkoutThis site not affiliated with any venueTickets may be above face value." This information is repeated on the checkout page, where it states, "We are an independent resale marketplaceTicket prices may exceed face valuePrices in USD." Since customers are purchasing tickets owned and listed by individual ticket sellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must enforce an “all sales are final” policy—a standard throughout the industryThis policy is described in detail in our terms and conditions and during checkout, where the following message is displayed in bold text directly above a box that customers must check to authorize the purchase: "I agree to the sales terms and conditionsI have reviewed the Order Summary above." This information messages was clearly visible to Mr [redacted] throughout the purchase processAdditionally, immediately above the Place Order button, the following statement was presented in bold text: "By clicking 'Place Order', your credit card will be charged $1,which includes ticket, service, and delivery fees Regarding Mr [redacted] 's statement about the performer's delayed arrival at this event, it should be noted that as a secondary marketplace, Tickets-Center is not affiliated with any performer or venueAs such, any last-minute decisions regarding rain delays or event start times are made entirely at the discretion of the venue and are, therefore, beyond our control and purviewThese stipulations were clearly stated in the terms and conditions that Mr [redacted] agreed upon before submitting his orderSpecifically, the following was stated: "Event date, times, venue and subject matter may changeWe are not always notified if a show is postponed, rescheduled or cancelledIt will be your responsibility to monitor the event and to confirm any changes to the event with the entity putting on the eventIn certain instances, a venue, promoter, or any entity putting on the event will require a ticket holder to relocate his or her seatCOMPANY shall not be held responsible for any such change and will not be obligated to provide a refund or any other compensation." While we share in Mr [redacted] 's frustration that this concert was delayed due to inclement weather, it must be noted that he is not due a refund for this transactionTickets-Center has fully adhered to the terms and conditions to which Mr [redacted] agreed prior to completing his purchaseAdditionally, in the interest of customer service Tickets-Center has reached out to our customer and offered a courtesy resolution to this matter beyond what is included in our 100% Money Back GuaranteeMr [redacted] accepted this resolution, but has continued to dispute the transaction with his financial institutionBecause of this dispute, we are unable to provide any further resolution at this timeIf Mr [redacted] would like to discuss a resolution to his concerns or if he has any further questions, we encourage him to reach out to our customer service teamAs it stands, we consider this matter closedRegards, Tickets-Center

sans-serif, "Helvetica Neu Thank you for bringing this matter to our attentionAt Tickets-Center, we value our customers and would like to take the time to address Ms [redacted] concernsIt should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersThis fact is noted on the top of every ticket and checkout page with the statement: “A service fee may is added to ticket orders at checkoutThis site is not affiliated with any venueTickets may be above face value.” Additionally, prior to placing her order Ms [redacted] was required to agree to our sales terms including our “all sales are final” policy Though Ms [redacted] has stated that she was unaware of the nature of her purchase, the fact that we operate on the secondary market and tickets may be above face value is noted throughout the checkout processYet, prior to receiving this complaint, we reached out to Ms [redacted] on 1/01/via email to offer a resolution in the interest of customer serviceWe believe this to be an amicable resolution for both partiesAs such, we consider this matter resolved and welcome Ms [redacted] to contact us with any additional concerns she may have regarding her order Regards, Tickets-Center

Thank you for reaching out to us regarding this matterAt Tickets-Center, we value our customers and would like to take the time to address Ms [redacted] ’s concernsIt should be noted that Tickets-Center is an online resale marketplace, which means that we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersThis fact is noted on every ticket and checkout page and at the top of our homepage with the statement: “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by any venue or box office.”Because customers are purchasing tickets owned by individual sellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer cancellations and must adhere to an "all sales are final" policy—a standard throughout the industryThis policy is disclosed throughout the purchase process—from a notice on every ticket page to a sales terms statement displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).”Regarding Ms [redacted] ’s claim that she was not made aware of the order total prior to purchase, it should be noted that this is inaccurateOur website is user-driven, and no order can be placed without the customer having been made aware of all order and pricing detailsWhen Ms [redacted] selected the tickets she was interested in, she was taken to our Checkout pageFrom there, she was directed to review the itemized order breakdown, which clearly displayed the price per ticket, all fees, and the total price in bold textMs [redacted] was required to agree to our terms and conditions—visible in a text box below this order total—and presented with the bold-text message “All sales are final.” At this point, Ms [redacted] was also presented with the message “I agree to the sales terms and conditions above,” and checked a box signifying her agreement with this statementDuring this process, Ms [redacted] saw an even more in-depth order summary that displayed the quantity and prices of her tickets, the delivery and service fees, and the total charge.As Ms [redacted] has noted, all orders placed on our website are fully protected by our 100% Money Back GuaranteeAs stated in numerous places on our website, this guarantee ensures that all tickets will be valid and authentic, and that they will arrive in time for the eventIt also ensures that the customer will receive excellent customer service, and that their transaction will be secureThis guarantee does not provide for cancellation of an order at will, as we are still locked into a binding contract with the seller of the tickets on behalf of the customerThis information was provided to Ms [redacted] multiple times prior to checkout, and was also detailed to her via phone by our customer service agent.Ms [redacted] 's valid, authentic tickets were delivered to her within seconds of her order being placed, and she has since downloaded themAs such, Tickets-Center has fully adhered to the terms and conditions to which Ms [redacted] agreed prior to purchase, and has upheld our 100% Money Back GuaranteeIf Ms [redacted] has any further questions or concerns she would like to discuss, we encourage her to reach out to our customer service teamAt this time, we consider this matter closed.Regards,Tickets-Center

Thank you for reaching out to us in reference to Ms [redacted] concernsTickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersThe security of our customers’ information is of the utmost importance, as such, Tickets-Center has an entire department dedicated to verifying that every transaction is authorized by the card holderMs [redacted] order was placed on 12/12/at 7:PM CST for a Lionel Richie with Mariah Carey eventAs we were assured that Ms [redacted] authorized this order, she immediately received her valid ticketsMs [redacted] then contacted us on 12/13/at approximately 11:AM CST, after confirming personal information with which her order was placed, she stated that she did not intend to place this orderAt this time, our agent explained that our site is user-driven meaning no order can be placed without the customer having agreed to our sales termsTo clarify, after selecting tickets in Section: Floor Right, Row: 1, Ms [redacted] was required to agree to our terms and conditions—visible in a text box—and presented with the message in bold “All sales are final.” At this point, Ms [redacted] was also presented with the message “I agree to the sales terms and conditions above,” and a check box that needed to be selected in order to continue with checkoutOur sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).” Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industryAs Tickets-Center is confident this was an authorized transaction and Ms [redacted] originally indicated that she had placed the order unintentionally in addition to verifying billing and order details, we consider this matter closedWe encourage Ms [redacted] to contact us with any additional concerns she may haveRegards, Tickets-Center

Complaint: [redacted] I am rejecting this response because: Although I disputed the transaction, the company sent information, which the bank then reversed the credit and re-charged the transaction to my account.Further, I attempted to contact the company to cancel the order prior to receiving a confirmation At that point the tickets were not in process As I stated previously, I have not opened the email, or the attachment, that the company claims are the tickets I will not be opening the email, thus the tickets are still available for resale In addition, the price of the ticket sold was times that amount that the tickets are selling for on the venue's actual website ($compared to $57) not including the $fee per each ticket Sincerely, Stephanie [redacted]

We went to what we thought was the venue email address and was rerouted to this website to purchase ticketsWe purchased tickets for [redacted] and there were no indications this was a 3rd party sellerTickets cost $for and the face value is We immediately called and were told they could do nothing and they had items all over the site indicating it was a 3rd party sellerAbsolutely notThey wanted to give us a $purchase toward a new purchase and I was adamant we would not do business and we would dispute the chargeIn addition to the our seats are still showing up on line as availableThis business is an utter sham and should be shut down by [redacted] or the real companies that sell ticketsI also think someone should get involved in investigating them for redirecting websiteIt seems that there is some sort of fraudulent activity that they should be prosecuted for