Tickets-Center.com

Thank you for reaching out to usAt Tickets-Center, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersAlthough our customer has claimed that information regarding the resale marketplace was not easily visible, the top of every event listing page clearly states, “We display secondary market ticketsNot affiliated with any box office or official website.” Once an event is selected, customers navigate to the ticket listing page, the top of this page reiterates, “A service fee is added to ticket orders at checkoutThis site not affiliated with any venueTickets may be above face value.”Once our customer selected the ticket listing they desired for PBR - [redacted] they were directed to the checkout pageHere, customers are provided with an order summary that displays the event details, ticket location, and number of tickets the customer has selectedOur customer was prompted to provide an email address and continued to the checkout pageOn this checkout page customers are presented with a complete itemized breakdown of their order on the left-hand sideThis breakdown detailed the price per ticket, all fees, and the total charge of $in bold text prior to entering any payment informationBelow this total our customers are displayed the message, “Please note: We are an independent resale marketplaceTicket prices may exceed face valuePrices in USD.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was then required to select a check box signifying their agreement to these termsDirectly above the "Place Order" button, the order total was reiterated in bold text stating, "By clicking 'Place Order,' your credit card will be charged $which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order.Due to the nature of our business on the secondary marketplace, Tickets-Center is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellersAll prices listed on our site are done so by the individual seller, not Tickets-Center, based on their personal assessments regarding a range of factors including customer demandAdditionally, the name on the ticket is simply information from the primary issuer that gets carried over when tickets are resoldThis is a common occurrence in the industry and tickets are completely transferableSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Our customer placed their order on 5/8/and received their valid tickets on 5/9/Our customer later downloaded their valid tickets on 5/18/and 5/19/prior to their event on 5/20/As our customer received their valid ticket prior to their event and all information surrounding the nature of their purchase was adequately disclosed, we consider this matter closedIf our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed.Regards,Tickets-Center

Thank you for contacting us regarding this matter; however, it appears that Ms [redacted] order was not placed through Tickets-CenterWe encourage Ms [redacted] to review the confirmation email she received and provide any proof of purchase to assist in the matter, or to contact the appropriate entity regarding her concerns Regards, Tickets-Center

Thank you for reaching out to usAt Tickets-Center, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers.Ms [redacted] has indicated that she was not made aware that she could be paying above value for her tickets, though we would like to provide clarificationOur customer navigated our website and chose to view ticket listings for her event [redacted] with [redacted] The top of this page stated, “A service fee is added to ticket orders at checkoutThis site not affiliated with any venueTickets may be above face value.”Once Ms [redacted] selected the ticket listing she desired for [redacted] with [redacted] , she was directed to the checkout pageHere, customers are provided with an order summary that displays the event details, ticket location, and number of tickets the customer has selectedOur customer was prompted to provide an email address and continued to the checkout pageOn this checkout page customers are presented with a complete itemized breakdown of their order on the left-hand sideThis breakdown detailed the price per ticket, all fees, and the total charge of $in bold text prior to entering any payment informationBelow this total our customers are displayed the message, “Please note: We are an independent resale marketplaceTicket prices may exceed face valuePrices in USD.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was then required to select a check box signifying their agreement to these termsDirectly above the "Place Order" button, the order total was reiterated in bold text stating, "By clicking 'Place Order,' your credit card will be charged $which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order.Due to the nature of our business on the secondary marketplace, Tickets-Center is not affiliated with any artist or venue and do not own inventory; instead, we act as an intermediary between customers and sellersAll prices listed on our site are done so by the individual seller, not Tickets-Center, based on their personal assessments regarding a range of factors including customer demandSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industryMs [redacted] successfully placed her order on 3/26/and received her valid, electronic tickets via email immediately for her to print and bring to her event that is scheduled to take place on 8/22/In addition to this current claim, Ms [redacted] has filed a dispute with her credit card regarding this transactionWe are unable to provide a resolution to this matter while this dispute remains open due to the nature of the dispute processWe encourage our customer to contact the institution with which the dispute was filed in relation to any questions they may have regarding its process or outcomeAs it currently stands, we consider this matter closed.Regards,Tickets-Center

THEY COMPLETELY scammed me as a new ticket buyerI had NO idea they were a scam and the whole business is modeled in such criminal intent I am surprised they still are in operation

Thank you for reaching out to us regarding the concerns of our valued customer, Mr [redacted] We appreciate the opportunity to address this matterIt should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersDirectly at the top of every ticket listing page on our site it states, "Tickets not guaranteed to ship immediatelyA service fee is added to ticket orders at checkoutThis site not affiliated with any venueTickets may be above face value." Because we are a secondary marketplace, all tickets listed on our site are owned and priced by individual sellers, not by Tickets-Center, based on those sellers' assessments of changing factors such as customer demandThis means that the price is not based on the tickets' original price, or face valueIt also means that the largest portion of any order placed in our marketplace goes directly to the seller; the service and delivery charges are the only proceeds that go to Tickets-CenterBased on a range of factors, the service charge covers all of our operational expenses, from payroll for the in-house customer service center to the cost of finding resellers and verifying that their tickets are authentic and validIt also funds our software development and industry-leading website security, enabling us to keep transactions secure--and provide the support of our 100% Money Back GuaranteeOur sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).” In reference to Mr [redacted] claim that the insurance policy he purchased would only cover the cost of the tickets' original price, it must be noted that this is inaccurateNeither Tickets-Center nor the insurance company is made aware of the original, or "face" value of the ticketsThis price is inconsequential to our business, since we operate on the secondary marketThe "ticket price" noted by the insurance company refers to the price Mr [redacted] paid for his order, minus any feesMr [redacted] has also expressed his dissatisfaction with other aspects of the insurance policy he purchasedAs stated on our website, insurance is available through a separate companyWhen Mr [redacted] was presented with the opportunity to add ticket insurance to his order, the following message was displayed: "Terms, conditions and exclusions apply, learn morePlans underwritten by [redacted] Company or [redacted] Insurance Company [redacted] Service Company is the licensed producer and administrator of this planInsurance billed separately through [redacted] Global Assistance." After being shown this message, Mr [redacted] opted to add insurance to his orderTickets-Center is unable to provide comment on any dissatisfaction with this separate companyHowever, in reference to his claim that the policy was not disclosed until after the purchase was complete, it should be noted that this is incorrectOur checkout page contains a link to view the entire policy prior to the customer choosing to add the insuranceTickets-Center operates our own customer service department which is available to resolve any and all issues that our customers may encounter, with contact information on our webpage and all correspondenceWe encourage Mr [redacted] to utilize this resource for any additional concerns; as it currently stands, we consider this matter closedRegards, Tickets-Center

Initial Business Response / [redacted] (1000, 5, 2015/06/23) */ Thank you for bringing this matter to our attentionWe take the customer experience seriously and would like to take the time to address Mr***'s concernsWe should explain that we are an online resale marketplace, which means we do not own or generate ticketsinstead, we merely facilitate transactions between ticket buyers and ticket sellersThis fact is noted on every ticket and checkout page and at the top of our homepage with the statement: "We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue." While we understand that Mr [redacted] believed he was purchasing tickets directly from the Hippodrome Performing Arts Center, the above disclaimer and our branding clearly show that we are not affiliated with any venue or other ticket marketplaceAnd, while Mr [redacted] takes issue with the fact that the prices of his tickets exceeded those advertised by the venue, our sales terms clearly state that prices may be above face valueFurthermore, our checkout process gave him multiple opportunities to examine the full details of his order When Mr [redacted] selected tickets and was taken to our checkout page, he was directed to review his itemized order breakdown, which clearly displayed the service and delivery fees, the price per ticket, and the total price in bolded textMr [redacted] was then directed to review our terms and conditionsvisible in a text box below this order totaland presented with the bolded message "All sales are final." At this point, he was also presented with the message "I agree to the sales terms and conditionsI have reviewed the Order Summary above," and a check box that he needed to click to continue with checkoutBelow this check-box, another message was displayed that, in Mr***'s case, read: "By clicking 'Place Order', your credit card will be charged $331.95, which includes ticket, service, and delivery fees." This notice was followed by a button labeled "Place Order." When Mr [redacted] clicked this button, he signified his acknowledgement of the total price and these terms, and completed his order Our sales policies, including our "all sales are final" policy, are disclosed throughout the purchase processfrom a notice on every ticket page to a sales terms statement displayed at checkout with the message "All sales are finalAll prices are listed in US Dollars (USD)." While we are typically unable to cancel any orders, the seller that fulfilled Mr***'s order has since allowed us to cancel the sale as a one time courtesy, and we have been able to provide Mr [redacted] with a full refundAs Mr***'s desired resolution has been met, we consider this matter resolvedWe encourage Mr [redacted] to reach out to a member of our management team if he has any further questions or concerns

Thank you for your response regarding the concerns of our valued customer, Ms [redacted] As previously noted, Ms [redacted] was presented with an itemized breakdown of her ticket prices and fees, along with the total cost, prior to checkoutAfter Ms [redacted] selected her tickets, she continued to our checkout page, which displayed all costs in an itemized list of Ticket Subtotal, Service Charges, and the appropriate shipping charge, followed by the Total Charge in bold textDirectly under this itemization, Ms [redacted] was presented with the bold-text message: "Please note: We are an independent resale marketplaceTicket prices may exceed face valuePrices in USD." In reference to Ms [redacted] ' claim that she mistook our website for that of [redacted] or of the venue, it must be noted that every ticket page on our website displays the message: “Tickets not guaranteed to ship immediatelyA service fee is added to ticket orders at checkoutThis site not affiliated with any venueTickets may be above face value."Ms [redacted] ' tickets were successfully delivered and signed for on 6/24/2016, well in advance of the eventAs such, Tickets-Center maintains that we have fully adhered to the sales terms and conditions which Ms [redacted] agreed to prior to purchaseIf Ms [redacted] has any further concerns regarding this order, we encourage her to reach out to our customer service departmentAs is presently stands, we consider this matter closedRegards,Tickets-Center

Complaint: [redacted] I am rejecting this response because: Sincerely, Cerah ***

Thank you for reaching out to usAt Tickets-Center, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersThe top of every event listing page clearly states, “We display secondary market ticketsNot affiliated with any box office or official website.” Once an event is selected customers navigate to the ticket listing page, the top of this page reiterates, “A service fee is added to ticket orders at checkoutThis site not affiliated with any venueTickets may be above face value.”Our customer has stated that they believed the price per ticket was in fact their order total to which we would like to provide clarificationThroughout the checkout process, our customer was presented with the price per ticket; the price of $that was mentioned by our customer was never referenced as the order totalOn the ticket listing page, our customer selected a listing which specified, “Section: [redacted] Row: *, Expected Ship Date: 9/1/2017, $each.” Once our customer selected this listing, they navigated to a review page and were prompted to enter an email addressMr [redacted] then proceeded to the checkout page which displayed an in-depth itemi*ed breakdown including the price per ticket, all fees, and his order total of $in bold textMr [redacted] was then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Mr [redacted] was then required to select a check box signifying his agreement to these termsDirectly above the "Place Order" button, the order total was reiterated in bold text stating, "By clicking 'Place Order,' your credit card will be charged $which includes ticket, service, and delivery fees" at which time Mr [redacted] proceeded to place their order.Due to the nature of our business on the secondary marketplace, Tickets-Center is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellersAll prices listed on our site are done so by the individual seller, not Tickets-Center, based on their personal assessments regarding a range of factors including customer demandThis information is displayed throughout the checkout process from a notation on the top of every ticket listing page to the checkout page stating, “Please note: We are an independent resale marketplaceTicket prices may exceed face valuePrices in USD.” Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Mr [redacted] expressed concern regarding the expected delivery date of the ticketsThis information was provided to him prior to placing his orderFurthermore, the Estimated Ship Date is selected by the individual seller of the tickets and is often dependent upon the primary issuer, with which Tickets-Center has no affiliationThis date is provided to customers as an estimated date for when tickets are expected to become availableNevertheless, it is common for tickets to become available prior to the listed dateIn Mr***’s case, though his tickets were given the Estimated Ship Date of 9/1/2017, the primary issuer released tickets prior to the provided date and Mr***’s valid tickets are currently out for delivery and expected to be delivered on 4/25/2017; prior to his event in SeptemberAdditionally, Mr [redacted] received an email on 4/22/with a tracking number so that he may monitor the delivery processPrior to receiving this claim, we thoroughly addressed all of our customers concernsAs Mr [redacted] was provided all order details prior to placing his order, we consider this matter closedIf our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed.Regards,Tickets-Center

Initial Business Response / [redacted] (1000, 5, 2015/05/14) */ Thank you for bringing this matter to our attentionWe take the customer experience seriously and would like to take the time to address Ms [redacted] concernsWe should explain that Ms[redacted] purchase tickets from an online resale marketplace, which means we do not own or generate tickets--instead, we merely facilitate transactions between ticket buyers and ticket sellersThis fact is noted on every ticket and checkout page and at the top of our homepage with the statement: "We display secondary market ticketsThis site is independently owned and operated and is not affiliated with any official box office or official website" While Ms[redacted] claims that she did not realize the nature of our business, these statements show that we are not a venue and are not affiliated with any venue When Ms[redacted] selected tickets and was taken to our checkout page, she was directed to review her itemized order breakdown, which clearly displayed the service and delivery fees, the price per ticket, and the total price in bolded textMs[redacted] was then directed to review our terms and conditions--visible in a text box below this order total--and presented with the bolded message "All sales are final." At this point, she was also presented with the message "I agree to the sales terms and conditionsI have reviewed the Order Summary above," and a check box that she needed to click to continue with checkoutBelow this check-box, another message was displayed that, in Ms [redacted] case, read: "By clicking 'Place Order', your credit card will be charged $242.95, which includes ticket, service, and delivery fees." This notice was followed by a button labeled "Place Order." When Ms[redacted] clicked this button, she signified her acknowledgement of the total price and these terms, and completed her order Our sales policies, including our "all sales are final" policy, are disclosed throughout the purchase process--from a notice on every ticket page to a sales terms statement displayed at checkout with the message "All sales are finalAll prices are listed in US Dollars (USD)." Additionally, all sellers on our site are notified as soon as an order for their tickets is placed, which means we are unable to cancel ordersSince that date Ms[redacted] initiated her complaint, she has been provided a partial refund of her order total to resolve her issuesMs[redacted] has accepted this as a definitive resolution, and we consider this matter resolved

Thank you for reaching out to us in regards to Mr [redacted] concernsWe appreciate this opportunity to speak on this matterTickets-Center operates on the secondary market and does not own or generate tickets as a primary box officeRather, we facilitate transactions between ticket buyers and ticket sellers.In the highly rare event that we receive a report of tickets being invalid, Tickets-Center acts quickly to conduct a detailed investigation into the matterIf the customer’s claim is substantiated, our 100% Money Back Guarantee ensures that the customer will receive a full refund for their orderIn Mr [redacted] case, our thorough investigation resulted in documentation proving that the tickets he received were in fact valid for entry to this eventAdditionally, it appears Mr [redacted] tickets were never attempted to be scanned at the venueFor this reason, Mr [redacted] is not due to receive a refund, per the agreed-terms and conditions.On 2/17/2017, Mr [redacted] was provided valid tickets via email for him to print and bring to his event that occurred on 2/23/though they were not scanned the day of the eventIt should be noted that we contacted Mr [redacted] regarding this matter and have adequately addressed the outcome of his claimAs such, we consider this matter closedNevertheless, should Mr [redacted] provide further documentation to substantiate his claim, we would be happy to reopen the investigation.Regards,Tickets-Center

Thank you for reaching out to usTickets-Center appreciates the opportunity to address Ms [redacted] concernsIt should be noted that Tickets-Center operates on the secondary market; this means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersAt the top of every ticket listing page it states, “We display secondary market ticketsNot affiliated with any box office or official website.” Reiterated on the checkout page the message, “We are an independent resale marketplaceTicket prices may exceed face valuePrices in USDTickets purchased in a single listing will be seated together, unless otherwise noted by the seller.” Ms [redacted] expressed difficulty in finding our contact information though this material is readily available on our site through a “Contact Us” link containing an email address and phone numberOur site is user-driven meaning all order details are based off of information the customer either selects or inputsAny relevant information regarding the type of tickets or seating information is available in the Notes of any ticket listingMs [redacted] order did not have any notation to indicate the tickets she purchased were handicapped accessible seatingIn regard to Ms [redacted] concerns with the ticket price on the primary market, or face value, it should be noted that since we operate as a secondary marketplace that serves as an intermediary between sellers and customers all ticket prices are set by the sellers, not Tickets-CenterThis fact is explained clearly throughout the purchase process, from a notice on every ticket listing and reiterated on the checkout pagePrior to Ms [redacted] purchasing tickets was required to agree to our terms and conditions—visible in a text box below this order total—and presented with the bold message “All sales are final.” At this point, Ms [redacted] was also presented with the message “I agree to the sales terms and conditionsI have reviewed the Order Summary above,” and a check box that needed to be selected in order to continue with checkoutBecause our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industrySince Ms [redacted] tickets were not listed as accessible seating, Tickets-Center maintains that her order was filled correctlyMs [redacted] received her valid tickets prior to her event, which has since passedAs such, we consider this matter closedWe encourage Ms [redacted] to contact a member of our customer service department for any additional concerns she may haveRegards, Tickets-Center

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, William [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/07/28) */ Thank you for bringing this matter to our attentionWe take the customer experience seriously and would like to take the time to address Mr***'s concernsWe should explain that we are an online resale marketplace, which means we do not own or generate ticketsinstead, we merely facilitate transactions between ticket buyers and ticket sellersThis fact is noted on every ticket and checkout page and at the top of our homepage with the statement: "We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue." While Mr [redacted] takes issue with the fact that the prices of his tickets exceed those advertised by the venue, our sales terms clearly state that prices may be above face valueFurthermore, our checkout process gave him multiple opportunities to examine the full details of his order When Mr [redacted] selected tickets and was taken to our checkout page, he was directed to review his itemized order breakdown, which clearly displayed the service and delivery fees, the price per ticket, and the total price in bolded textMr [redacted] was then directed to review our terms and conditionsvisible in a text box below this order totaland presented with the bolded message "All sales are final." At this point, he was also presented with the message "I agree to the sales terms and conditionsI have reviewed the Order Summary above," and a check box that he needed to click to continue with checkoutBelow this check-box, another message was displayed that, in Mr***'s case, read: "By clicking 'Place Order', your credit card will be charged $87.50, which includes ticket, service, and delivery fees." This notice was followed by a button labeled "Place Order." When Mr [redacted] clicked this button, he signified his acknowledgement of the total price and these terms, and completed his order Our sales policies, including our "all sales are final" policy, are disclosed throughout the purchase processfrom a notice on every ticket page to a sales terms statement displayed at checkout with the message "All sales are finalAll prices are listed in US Dollars (USD)." Additionally, all sellers on our site are notified as soon as an order for their tickets is placed, which means we are unable to cancel orders or offer refundsWhile we regret Mr***'s frustration, he was made aware of his order total, this fact, and made an educated, conscious decision to purchase tickets from our site While there has been no error on our behalf, in the interest of customer satisfaction, a member of our management went outside of the agreed upon sales terms and conditions by offering to waive the entirety of the service fee assessed on Mr***'s orderUnfortunately, Mr [redacted] declined this offer and pursued a chargeback with his financial institution who ultimately sided in our favorAs Mr [redacted] authorized this purchase at the point of sale and downloaded the tickets emailed to him, we consider this matter resolvedHowever, If Mr [redacted] would like to accept our original offer or has any further questions or concerns; we welcome him to contact us Thank you Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) I did accept their offerI should have accepted it when they first offered it to me

Thank you for reaching out to usAt Tickets-Center, we value our customers and would like to take the time to address Ms [redacted] concernsIt should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersMs [redacted] has indicated that our “all sales are final” policy was not adequately displayed; this should be noted as inaccurateAfter Ms [redacted] selected the listing she was interested in for the production of “Monica,” she navigated to our checkout pageMs [redacted] ***d was directed to review her itemized order breakdown, which clearly displayed all fees, the price per ticket, and the total price in bold textBelow this order summary, the message, “All sales are finalThere are no refunds, exchanges or cancellations” was displayedMs [redacted] was required to agree to our terms and conditions and presented with the message in bold “All sales are finalAll prices are listed in US Dollars (USD).” Though Ms [redacted] has indicated that this information may be hidden, this statement is presented in bold text above the “Place Order” buttonAt this point, Ms [redacted] was also presented with the message “I agree to the sales terms and conditionsI have reviewed the Order Summary above,” and a check box that needed to be selected in order to continue with checkoutOur sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkoutMs [redacted] also expressed concern regarding the price she paid for her ticketsAs a secondary marketplace, Tickets-Center is not affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holdersThis means that all tickets listed on our site are priced by individual sellers, not Tickets-CenterThis price is based on the individual sellers’ assessments of a range of factors including customer demandThis fact is also stated throughout the checkout process from a notice on the top of every ticket listing page and again on the checkout page stating, “Please note: We are an independent resale marketplaceTicket prices may exceed face value.” Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industryAs this information was sufficiently displayed to Ms [redacted] prior to placing her order, and thoroughly discussed with her after, we currently consider this matter closedShould Ms [redacted] have any additional concerns regarding her order; we encourage her to contact our customer serviceRegards, Tickets-Center

Thank you for reaching out to usAt Tickets-Center, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersAlthough our customer has indicated that they were redirected to our site this is inaccurateWe operate an independent website with no affiliation to the primary marketThe top of every event listing page clearly states, “We display secondary market ticketsNot affiliated with any box office or official website.” Once an event is selected customers navigate to the ticket listing page, the top of this page reiterates, “A service fee is added to ticket orders at checkoutThis site not affiliated with any venueTickets may be above face value.”Once our customer selected the ticket listing they desired for Ryan [redacted] they were directed to the checkout pageHere, customers are provided with an order summary that displays the event details, ticket location, and number of tickets the customer has selectedOur customer was prompted to provide an email address and continued to the checkout pageOn this checkout page customers are presented with a complete itemized breakdown of their order on the left-hand sideThis breakdown detailed the price per ticket, all fees, and the total charge of $in bold text prior to entering any payment informationBelow this total our customers are displayed the message, “Please note: We are an independent resale marketplaceTicket prices may exceed face valuePrices in USD.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was then required to select a check box signifying their agreement to these termsDirectly above the "Place Order" button, the order total was reiterated in bold text stating, "By clicking 'Place Order,' your credit card will be charged $which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order.Due to the nature of our business on the secondary marketplace, Tickets-Center is not affiliated with any artist or venue and do not own inventory; instead, we act as an intermediary between customers and sellersSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Prior to receiving this claim we discussed this matter with our customerWe maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closedIf our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed.Regards,Tickets-Center

Thank you for reaching out to usAt Tickets-Center, we value our customers and would like to take the time to address Ms [redacted] concernsIt should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersThe webpage is distinctly unique from those of other sitesDirectly on the top of every ticket listing page it clearly states, " A service fee is added to ticket orders at checkoutThis site not affiliated with any venueTickets may be above face value." Ms [redacted] then selected a listing for Moody Blues and continued to review a summary pageHere customers are provided with an order summary that displays the event details, ticket location, and price per ticketMs [redacted] was prompted to provide an email address and continued to the final checkout pageOn this checkout page Ms [redacted] was presented with a complete itemized breakdown of her order on the left-hand sideThis breakdown detailed the price per ticket, all fees, and the total charge of $in bold text prior to entering any payment informationBelow this order total, Ms [redacted] was presented with the message, "Please note: We are an independent resale marketplaceTicket prices may exceed face valuePrices in USD." Ms [redacted] was then required to agree to our terms and conditions—visible in a text box—and presented with the message in bold “All sales are final.” At this point, Ms [redacted] was also presented with the message “I agree to the sales terms and conditionsI have reviewed the Order Summary above,” and a check box that needed to be selected in order to continue with checkoutOur sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).” Directly above the "Place Order" button, the order total was reiterated in bold text stating, "By clicking 'Place Order,' your credit card will be charged $which includes ticket, service, and delivery fees" and Ms [redacted] proceeded to place her order.In regards to Ms [redacted] 's concerns regarding the face value of her tickets, as a secondary marketplace Tickets-Center is not affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holdersThis means the prices listed on our site are done so by the individual sellers, not Tickets-Center, based on their personal assessments of a range of market factorsThis fact is stated throughout the checkout processSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industryMs [redacted] placed her order on 3/1/and received her valid tickets on 3/2/prior to her event on 7/2/Prior to receiving this claim we spoke with Ms [redacted] to throughly address her concernsAt this time we offered a courtesy resolution in the interest of customer service though this offer was declinedAs Ms [redacted] was adequately notified in regards to the nature of her purchase, we currently consider this matter closedShould Ms [redacted] have any additional concerns regarding her order we encourage her to contact our customer service.Regards,Tickets-Center

Thank you for reaching out to usAt Tickets-Center, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersOnce an event is selected customers navigate to the ticket listing page, the top of this page reiterates, “A service fee is added to ticket orders at checkoutThis site not affiliated with any venueTickets may be above face value.” Our customer selected the ticket listing they were interested in for [redacted] All listings on this page are clearly labeled as price per ticket, not totalOnce a listing was selected, our customer was directed to the checkout page; here, customers are provided with an order summary that displays the event details, price per ticket, and number of tickets the customer has selectedOur customer was prompted to provide an email address and continued to the checkout pageOn this checkout page customers are presented with a complete itemized breakdown of their order on the left-hand sideThis breakdown further detailed the price per ticket, all fees, and the total charge of $in bold text prior to entering any payment informationCustomers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was then required to select a check box signifying their agreement to these termsDirectly above the "Place Order" button, the order total was reiterated in bold text stating, "By clicking 'Place Order,' your credit card will be charged $which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order.Due to the nature of our business on the secondary marketplace, Tickets-Center is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellersSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Prior to receiving this claim we thoroughly discussed this matter with our customer to address all of their concernsWe maintain that all order details were sufficiently displayed prior to placing their order; nevertheless, we offered our customer a one-time courtesy offer in an attempt to reach an amicable resolutionHowever, our customer declined this offerIf our customer has any additional concerns pertaining to their order, we encourage them to contact our customer service department; at this time, we consider this matter closed.Regards,Tickets-Center

Thank you for your response regarding the concerns of our valued customer, Ms [redacted] As previously noted, Ms [redacted] was presented with an itemized breakdown of her ticket prices and fees, along with the total cost, prior to checkoutAfter Ms [redacted] selected her tickets, she continued to our checkout page, which displayed all costs in an itemized list of Ticket Subtotal, Service Charges, and the appropriate shipping charge, followed by the Total Charge in bold textDirectly under this itemization, Ms [redacted] was presented with the bold-text message: "Please note: We are an independent resale marketplaceTicket prices may exceed face valuePrices in USD." In reference to Ms [redacted] ' claim that she mistook our website for that of [redacted] or of the venue, it must be noted that every ticket page on our website displays the message: “Tickets not guaranteed to ship immediatelyA service fee is added to ticket orders at checkoutThis site not affiliated with any venueTickets may be above face value." Ms [redacted] ' tickets were successfully delivered and signed for on 6/24/2016, well in advance of the eventAs such, Tickets-Center maintains that we have fully adhered to the sales terms and conditions which Ms [redacted] agreed to prior to purchaseIf Ms [redacted] has any further concerns regarding this order, we encourage her to reach out to our customer service departmentAs is presently stands, we consider this matter closed Regards, Tickets-Center

Thank you for reaching out to us and bringing this matter to our attentionWe value our customers at Tickets Center and would like to take the time to address Ms [redacted] ’s concerns In regards to Ms [redacted] claims about face value, it should be noted that Tickets Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersThis fact is noted on the checkout page with the statement: “Please note: We are an independent resale marketplaceTicket prices may exceed face valuePrices in USD.”Additionally, as a secondary marketplace, Tickets Center is not directly affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holdersThe prices of tickets on our site are set by the individual ticket sellers, not Tickets Center, in accordance with their assessments of a range of market factors such as customer demandThis means that ticket prices can fluctuate at any time, and sellers are notified as soon as an order is placedThis practice is disclosed and made transparent throughout our website and the order process.We have been in contact with Ms [redacted] regarding this issue and have been able to reach an amicable resolutionWe hope Ms [redacted] enjoys her event and we encourage her to reach out to us if she has any additional concerns; as it currently stands, we consider this matter resolved.Regards, Tickets Center