The Western Union Company Reviews (%countItem)
The Western Union Company Rating
Address: 7979 E Tufts Ave, Denver, Colorado, United States, 80237
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I purchased a money order last year August 7, 2017. I used the money order to pay my rent. The money order was lost in transaction. I put in a complaint in March 2018. I was told that the money order was sent out on April 5th, 2018. It is July 2, 2018 and I still haven't received my refund. I have called numerous times and was told everytime that the money order will be mailed out within 7 days. I still haven't received my check. I asked to speak with a supervisor and I get transferred to a number that just rings.
Dear Mr.,This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.Please be advised that our records indicate that a refund has been processed corresponding to FedEx tracking number: ***. The complete Fedex number has been sent to your personal email for security reasons.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected].Sincerely,The Western Union Executive Resolutions Team
I initiated the money transfer on 5/11/2018 and called Western Union within 30 minutes to cancel the transfer. The Customer care representative confirmed that the transfer was cancelled and everything was taken care. Even after cancelling the transfer, still the transfer amount ($1491.85)was withdrawn from my Checking account on 5/14 and only refunded back on 5/21. Due to this unexpected transaction, two overdraft fees were posted to my account on 5/14 and 5/15 each for $34, totaling to $68.
For a cancelled transfer, Western Union took my money of $1491.85 and held it for a week (5-14 to 5-21) all while Western Union Customer Care representative confirmed me on 5-11 that everything was taken care of.
I have already emailed Western Union regarding this on 5-29-2018 and they asked me to send my bank statement and I forwarded them. No response after that. Again requested them the status on 6-26-2018. No reply for that too.
Western Union should reimburse for the overdraft fees $68.
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the complaint we received from you dated 06/29/2018 which was addressed to the Revdex.com. In your complaint, you indicate that the cancellation of your transaction (MTCN: ***) caused two $34 overdraft charges to your bank account in which you are requesting a $68 concession.Western Union processed a refund for the principal and charges in the amount of $1,491.85 USD. This refund was issued to your bank account on 05/11/2018. Please note that bank account refunds may normally take between 3-7 business days to process. Due to your transaction's association with the bank account, there is no option for an instant refund as the bank utilizes the necessary time to verify the reallocation of the funds. Thus, Western Union is not liable for insufficient funds in the bank account.If you would like to further pursue a concession regarding your circumstances, we recommend you contact your banking institution.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected],The Western Union Executive Resolutions Team
Complaint: ***
I am rejecting this response because: Western Union not taking responsibility for their mistake which causes additional issues for the customer. Western Union's improper communication and not taking responsibility for their issues. Will file a complaint with CFPB. Will take it ***, *** and will forward this event to my friends & family.
Sincerely
Western Union lost my $9,995.00 (nine thousand nine hundred and ninety five US dollars).
On June 24, 2018 I, ***. ***, went to a branch of Western Union in South Florida. I authorized Western Union to debit $9,995.00 of my savings for them to transfer to Costa Rica; where my mom was supposed to collect, in quality of a loan, the following day to solve an emergency.
Western Union withdrew the $9,995 and did not make the transfer to Costa Rica. Instead, on the morning of June 25th, they told my mother "although they had received the money, they could not give it to her due to a policy regarding large amounts of money".
Considering my mother's emergency and the large amount, I was obliged to take off work and drive to the nearest Western Union branch to me at the time. Upon arrival they said the amount associated with the tracking number I provided was for an inferior amount. Once I showed them documentation they contacted their offices and told me 3 different reasons not to return my money; (i) the system yet did not register that amount and kept showing an error; (ii) due to the discrepancy of amounts in their system; (iii) and that branch did not handle that amount of cash ever, and they could not refund it to my account where they took it from.
I called the police given they were not returning my money. The police arrived and once hearing the situation and talking to the branch said to call their headquarters in Colorado first, as it was a complicated to determine if a crime had been committed and it's location for jurisdiction. The police stated they would intervene at least with a report, if once speaking to the headquarters the money was not refunded.
I lost most of the day from work tracing my money and my mother who was in desperate need of it, was not able to get the funds I promised to deliver through Western Union.
On the night of the 25th I called the Western Union headquarters in Colorado and was transferred to a man who stated to work handling issues that needed to be escalated. He said he would get my money back, tell me where to pick it up and compensate me for my time lost from work, gasoline and my mother's troubles as well; once speaking to his supervisor and then would call me back, "guaranteed" he emphasized! I waited hours for the phone call until failing asleep past midnight; I never heard back from Western Union. I have tried to call the same number several times and keep getting a message that says their switchboard is not working.
Western Union should have advised me they could not take the money to Costa Rica, but instead proceeded with the transaction and I have lost money due to their mistake.
Dear Mr.,
Western Union is writing in response to the complaint we received from you dated 6/14/2018 which was addressed to the Revdex.com. In your complaint, you indicate that you were to receive a refund and you have no received it yet.
We have been trying to contact you to resolve this matter and provide you a refund via phone and e-mail without success.
Western Union will consider this case as closed and we will re-open it once contact is made. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected].
Sincerely,
Brandon F
Executive Resolutions Specialist
12500 East Belford Avenue
Englewood, CO 80112
Western Union Financial Services
Phone Number 732-694-2911
Fax Number 1-720-864-0422
1. The apartment in which I lived in was sold. We had to move and the new owner had to give our deposit back, which was of $1500.
2. He gave us 3 Western Union money orders of $500 each which he purchased at a local supermarket.
3. We tried to deposit the money orders at the ATM, but we tried with the first one and it was rejected.
4. The next day, we deposited the 3 money orders at our bank (***).
5. Two of the money orders were cleared without problems and one was returned.
6. *** mailed us a legal copy of this money order saying that there was a problem with it and that we should “refer to maker”
7. We called western union and they said they needed the original buyer of the money orders to file a complaint to them
8. The buyer filed the complaint and after a few weeks he received a letter that said: “the money order was presented to western union on the same day more than one time and records reflect the item was ‘paid clean’ in banking terms for the first presentment”
9. As we clearly can demostrate because our bank statement has never reflected to have the this money, we went back to our bank and they said they didn’t know why this was happening and that we should try to re deposit the legal copy of the check in that moment, and should we see a few days later that the check didn’t go through, we should go to the bank again and open an investigation.
10. A few days later the check was again put on hold and then returned so we went back to the bank and we opened the investigation. The manager told us to go back to Western Union again because the problem is the check and they are who manufactured it and sold it.
The problem is that Western Union doesn’t admit the complaint.
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the complaint we received from you dated 06/28/2018 which was addressed to the Revdex.com. In your complaint, you indicate that you were requesting a refund of the money order back to the original purchaser.Unfortunately, we are unable to fulfill such requests because they can only be submitted by the purchaser.If the purchaser of the money order would like to request a refund, they may contact our money order department at 1-800-999-9660 or visit westernunion.com to answer frequently asked questions regarding the money order refund process.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected],The Western Union Executive Resolutions Team
On June 7th I requested a Bank to Bank transfer of funds of an emergency nature from Georgia, USA to Bahrain. The amount was ~$160 plus $5 transfer fee. Its been over 2 weeks now and the funds have not been received by the receiver and I'm out of ~$165. I contacted Western Union multiple times and was given multiple case numbers: *** and ***. They call multiple times from an unknown number and leave no message. Once I was able to speak to them multiple times, my issue is still unresolved. Funds not received by receiver and I have not gotten a refund after I have requested one. There Website says 7 days for a transfer of funds and not its over 2 weeks, They will not refund my money nor do their job to complete the transfer. Many middle people and Western Union points the finger to a middle vendor doing the transfers and the receiving bank and they take no responsibility.
Dear ***,Western Union is writing in response to the complaint received from you through the Revdex.com (Revdex.com) portal. In your complaint, you indicated that you had sent funds through Western Union services and the intended account did not receive the funds.Western Union has investigated your concerns. Our records indicate that in June 2018, you sent one transaction from the United States totaling $ 160.35 USD to a consumer located in Bahrain. Please review the information referenced below for further details pertaining to the transaction in question.MTCN: ***On June 7, 2018 at 8:59 AM U.S. Eastern Standard Time, you initiated a transfer for $ 160.35 USD to *** in Bahrain using Western Union’s online service with the Direct to Bank option.Payment authorization was received on June 13, 2018 and funds were delivered to our bank partner.On June 15, 2018; Western Union received a call notifying us that the funds have not been credited to the intended account.On June 20, 2018; Western Union received a call stating that the funds have still not posted and a request for a refund of your fees was submitted.On July 9, 2018; Western Union received notice that the funds were rejected by the beneficiary’s bank due to the beneficiary account provided is not held by them.Please be aware that Western Union does not keep the funds for Direct to Bank transfers (unless further review of the transaction is required by compliance) and once the transaction is funded; the funds are given to our bank partner.Although Western Union received a call on July 15, 2018 that the funds have not been credited; the availability date provided on your receipt states that the funds should be available on June 18, 2018. A request to the beneficiary bank for a confirmation of deposit was sent on June 18, 2018 and their response on July 9, 2018 was a rejection of the funds due to the account number provided was not an account held by them.
Western Union processed a refund for the principal and charges in the amount of $ 165.35 USD. This refund was issued to your bank account on July 10, 2018. Please note that bank account refunds may normally take between 3-7 business days to process. A request for compensation has been declined as Western Union would not have known that the account number provided was not correct for the beneficiary’s bank, Bank of Bahrain and Kuwait.We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.Western Union considers this case closed. If you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us [email protected],The Western Union Executive Resolutions Team
Complaint: ***
I am rejecting this response because: I have not received a full refund as outlined in the initial complaint.
Sincerely
I received a letter from *** Bank (which I have emailed to them) telling me that the management of an OLD "Equity Accelerator" account has been moved to Western Union. I have not had or used such an account for years. I called and spoke with several people at Western Union about closing this old account (originally set up in 2006), all of whom told me that the account could NOT be deleted.
I have had numerous bad experiences with Western Union (personally and as a business owner) and I DO NOT want Western Union to have my personal, sensitive information (e.g., SSN). In several forms (by phone, email, Twitter, etc.), I have requested that my account be closed and deleted, including my social security number, only to receive an email message today (5+ days after contacting WU) that they cannot find an exact match for the account based on the information I have provided.
I demand that my personal information be deleted.
Dear Mr.,
This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.
In your complaint, you stated that you received a letter stating that you are enrolled in a program with Western Union. You specified on your complaint that you have not had a good experiences with Western Union and that you want to make sure that your enrollment was cancelled.
After viewing your records, we have confirmed that you originally enrolled with “Equity Accelerator” which is part of Western Union on 10/01/1998. You had two loans with this program (#*** and #***), both loans are currently closed, and we are not doing any type of transactions on your behalf.
In recent months, ***/*** and *** have partnered together to reassign accounts to ***. In an effort to communicate this reassignment, both active and inactive customers received a notification letter from ***. Although you may no longer have an active account with ***, you were still identified as part of the population that needed to receive this notification. Please note, that your account remains inactive with ***.
*** values your business and wants to ensure your Equity Accelerator Program is appropriately setup to help assist you with your financial objectives. *** encourages you to reach out to one of our customer service representatives at 800-209-9700, from 9am to 9pm Eastern Time, Monday through Friday to further discuss your Program setup.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference#: [ Aaron D *** - case#***]. You may also email us at [email protected].
Sincerely,
The Western Union Executive Resolutions Team
On 02/16/2018, I purchased a money order from a Western Union vendor. I immediately sent it to my bank via snail mail. About a month and a half later , I was notified that the money order never made made it to my bank. After frantically looking for the receipt, I finally called western union to see if there was any way to trace the money order without the receipt. They told me that I could go to their web site and print a "Money Order Request Form " Fill it out , pay $30 and they would research the money order. The information required is quite specific and only the true purchaser of the note would be able to complete the form. It asked me: Where the money order was purchased ? What time of day ? The date of purchase ? and exact dollar amount ? All of these were supplied by me. I included a check for $30 and sent the forms back to western union. About six weeks later, I received a response from them. They claim that they had conducted an investigation , but could not locate the money order with the information I had provided.
Frustrated, I went to the Wester Union location where the money order was purchased. My first question to them was, Did western union send you any form of request looking for evidence of this missing money order? They answered : "NO". I showed them my paperwork and asked them to check their records. They told me that they had NOT received any form of communication from western union regarding the money order. They pulled all of the money order records and were able to find an exact match to my request in under 1 minute. They could not give me a copy of the front and back like western union's search request promises, but they were able to give me the money order NUMBER and tell me that the money order had been cashed on March 23rd 2018. This information was invaluable to me.I could go back to western union and, say look! you were wrong , here is the information. I also told them that the store had received NO request for information regarding the money order and their investigators have dropped the ball. At his point I was just glad that I was going to get to he bottom of this and have the money order returned or have the funds applied to my account. Western union promised to send me a copy of the front and back of the check in 5-7 business days. Two weeks late I called wester union , because I had still not received the front and back copy. They told me that I was now going to need a receipt or proof of purchase to see the copies. I found this ridiculous , because this is the reason I had to fill out the search request and pay the $30 fee to investigate the money order information. I went back to the western union store and asked if they could print me a receipt or proof of purchase ? They told me that they have never had to do that , and do not have the means to do so. Now I'm back to square one and getting negative cooperation from western union.
TO RECAP :
(1) Western Union was paid $30 to conduct an investigation in efforts to find a lost money order for a customer.
(2) Westen Union did not conduct ant investigation and provided the customer with false information in efforts to defraud.
(3) The customer was forced to conduct his own investigation to find that Western Union had defrauded him. He did obtain the money order number.
(4) Even after being proven wrong, caught in a lie and furnished with the Money Order number in question, Wester Union still refuses to cooperate.
(5) Western Union may have cashed the Money Order and kept the money. It is a complete mystery how the money was not applied to my intended account.
Dear ***,Western Union is writing in response to the complaint received from you through the Revdex.com (Revdex.com) portal. In your complaint, you indicate that you previously purchased a money order and you requested a refund since the funds never made it to your bank. As a result, you submitted a money order refund request to Western Union and included the processing fees. You are requesting assistance in having your request completed as you have not received a refund to date.Western Union has investigated this matter. Our records indicate that the following Money Order was reported to be refunded: ***.Our records indicate that we received your original money order refund request on 04/12/2018 and the appropriate business unit processed your request. Western Union issued a refund check on June 22, 2018 for the total amount of $1,000.00.The aforementioned refund checks were issued to the mailing address you provided in your request:*** and provide the Western Union Reference #: 33095430.Sincerely,The Western Union Executive Resolutions Team
***For this type of refunds customers should allow 7-14 business days to receive the refund checks via mail. At this point, the funds should have been received. In the event that you do not receive the refund checks within the allotted timeframe, please contact us at the number or email address referenced below so we may further assist you.We sincerely regret any inconvenience you have experienced. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high-quality service that has made Western Union a global leader in the money transfer industry.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please email us at [email protected]
Western Union money transfer
I mean rip off
I sent 500 in cash but they didn't issue CASH..they issued a check which was lost right out side the store ...aaccidents happen. I called ever customers support I could to get the WESTERN UNION CUECK cancelled the .but they wouldn't...then they transferred me to a number that rang forvlitterfo20 min with no answer.
Doo.. now Western Union kepy$540 of my hard earned dollars and refuses REFUSES TO HELP.
I purchased a money order in the amount of 600$ on 03/9/18 for my rent. The place I rented "lost" the money order so on 03/19/2018 I sent in the form for the refund and the requested money for the fees. I waited a month like they said and still no money order so I called they said they didn't get the form to send it by email so I did. I waited a month still no money order. So I called again and they said they just sent it out on the 3rd of last month Ok so I waited 30 days still no money order so I called again when I called they said it was sent out on the 13th. I knowing that it's a different day then what they said last time said ok and Waited for a little. Last week I called them and asked where my refund was and they said they sent it out on the 21st. I asked them to send the refund to the card used they said "it doesn't work like that" even though the website says that it does work like that. They are trying not to give me the refund for the money order.
Dear ***,
Western Union is responding to your complaint to the Revdex.com.
Western Union is in receipt of the complaint you filed with the Consumer Financial Protection Bureau. Upon further review, we have confirmed the complained filed with both agencies are regarding the same issue. We will be responding to your issue through the Consumer Financial Protection Bureau portal.
Best Regards,
Lisa D B
Executive Resolutions Team
Executive Resolutions Specialist
12500 East Belford Avenue
Englewood, Colorado 80112
(732) 694-2131
Complaint: ***
I am rejecting this response because:
So I contacted the Revdex.com on a complaint on Western Union. I want a refund for a money order of 600$ that I bought in March. They have been telling me they they have sent out the refund check to me on different days every time I call. I contacted the Revdex.com and someone got in contact with me from Western Union I filled out the all the paperwork and everything. I waited the amount of time they said for me to wait but I have not received the check yet. Now they are saying they just sent it out. Please do something about this because honestly 600$ isn't pocket change it's a paycheck.
Refund sent out with a tracking number.
Sincerely
Western Union Reference Number:
***Dear ***,Western Union is writing in response to the complaint received from
you through the Consumer Financial Protection Bureau (CFPB) portal. In your
complaint, you indicate that you purchased a money order on 03/19/2018 to pay
your rent; however, they lost your money order. You indicate that you have been
waiting for a refund for some time now, and you would like a reimbursement
immediately. Western
Union has investigated this matter. Our records indicate that the following
Money Order was reported as lost:Money Order Number: Money Order Amount:*** $600Our
records indicate that we received your original money order refund request on 04/24/2018,
and the appropriate business unit processed your request on 05/19/2018. Western
Union issued a refund check on 05/19/2018; however, you did not receive this
check as the address provided to us was no longer accurate. One of our
Specialist’s contacted you and requested your new address, which was updated,
and a check was sent on 07/11/2018 via the following check number:Check Number: Check Amount: *** $600The
aforementioned refund check was issued to the mailing address you provided in
your request:***
***United
StatesPlease
allow 7-14 business days to receive the aforementioned refund check via mail.
In the event that you do not receive the refund check within the allotted
timeframe, please contact us at the number or email address referenced below so
we may further assist you. Western Union
considers this case closed. If you have any additional questions or concerns
regarding this complaint or resolution, please contact our Corporate
Headquarters at 720-332-1000, and provide the Western Union Reference #: ***.
You may also email us at [email protected]. Sincerely, The
Western Union Executive Resolutions Team
I sent money to dominican republic [60.00] on march 31, 2018 and the transaction was declined after I paid my money. I contacted western union and they said they would mail me a refund. I have not received my refund yet and I have contacted them repeatedly. They owe me 60.00 plus 8.00 transaction fee and I have been given the runaround trying to collect my money. I feel western union is not very responsive to their customers.
Dear Mr.,
Western Union is writing in response to the complaint we received from you dated 6/14/2018 which was addressed to the Revdex.com. In your complaint, you indicate that you were to receive a refund via check and you have no received it yet.
We have been trying to contact you to resolve this matter via phone and e-mail without success.
Western Union will consider this case as closed and we will re-open it once contact is made. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected].
Sincerely,
Brandon F
Executive Resolutions Specialist
12500 East Belford Avenue
Englewood, CO 80112
Western Union Financial Services
Phone Number 732-694-2911
Fax Number 1-720-864-0422
wu currently advertises its fees free on first transaction, yet charged 20 euros of fees on transaction of MTCN number *** to account with email address
Dear Ms.:
We are writing regarding your recent complaint to Western Union. In your complaint, you expressed concern regarding the service charge you paid to send a Western Union money transfer. You stated that we advertise that the first Western Union money transfer is free of charge. You are asking for a refund of the service charge from your June 12 transaction.
Western Union does not have a standing offer to send a money transfer free of the service charge. Therefore, we are unable to accommodate your service charge refund request.
When choosing a money transmitter, carefully compare the transfer fees. Fees may vary by brand, channel and location based on several factors. Fees are subject to change without notice. You may find additional information regarding fees at www.westernunion.com under our Terms and Conditions.
Please accept our apology for the misunderstanding and inconvenience this matter may have caused you. Western Union considers this case closed. If you should have any additional questions or concerns, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #***. You may also email us at [email protected].
Sincerely,
The Western Union Executive Resolutions Team
First time calling Western Union after a Kiosk at a local *** was inoperable, Delivery fee at Kiosk was $11 (acceptable rate) *** employee gave me a customer service number. Customer service employee followed through with sending money, at end the representative stated the fee was $45 (unacceptable rate) . Employee offered me 50% discount on fee which equates to $22.50, employee said $20 for fee (more than 50%), I said okay, so I will send $330 + $20 fee= $350 from account. She then verified this information verbally after I gave her card number to proceed with transaction. I check bank account and they took $370 from my bank account. Now I've been going back and forth with them about refunding my $20. Their solution is giving me points of 140 which has no monetary value as I will never use this service again plus giving me a 50% fee discount on next transaction which also has no monetary value because I will not be using this service again. Their other solution is taking 7-10 business days to refund the entire amount, which is also unacceptable because I still have to send the money of $330 and at that point Western Union will be holding $700 of my money from my bank account, which is also unacceptable. They refuse to just refund $20 to my account after they Fraudulently charged my account by breaking a verbal agreement to the charged card.
transaction #
Dear *** Lawson, This is in response to the complaint filed through the Revdex.com. We apologize for any inconvenience that you have experienced with the specified money transfer. We investigated the complaint; our records show that the service fee paid for the transaction was 40.00 USD and no discount was applied. As a one-time exception, we will provide you with a refund of the fee. As advised, a check will be issued, and you should expect it to be received within the next 7-10 business days. Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected]. Sincerely,
Executive Resolutions Department Western Union
The *** lost my mail in the mail that they lost was the money order for my rent I contacted Western Union ask them to stop payment they told me the steps to go through it I did those steps I wrote a $30 personal check in order for them to proceed with stopping payment the post office ended up finding my mail so I turned in my money order to my landlord called Western Union back told him I no longer needed their services since the money order had yet to be canceled I asked them to please not cancel the money order so I could turn it in and have my landlord cash it that was no problem when I asked them to please not cash the $30 check because I would no longer need their services and canceling the money order I was told that once they receive that check they would cash it and I would not receive that money back after being on hold for an hour I ended up going on to the Revdex.com website where I came up on the number that asks to please call them before filing complaint I did so I ended up getting on the phone with a supervisor that I actually took a video recording of the phone call providing the reference number for the case and question and their supervisor promising me I will receive a $30 refund check because I did not need their services that was on May 23rd of 2018 it is now June 8th of 2018 I called that same number back that was provided from the Revdex.com and I was informed that I would not be receiving that refund check and I said how is that possible when I have a video recording of your supervisor giving me a case number and reassuring me that I would be receiving that $30 refund check I was told that I would be placed on hold and would be given to a supervisor I was on hold for an 30 minutes before I decided to go ahead and hang up because previous incidences of me being on hold with this company had gone over an hour before they will place me on hold then the phone will ring and then they will switch me back to being on hold they do not want to refund me my money even though their supervisor gave me a case number and reassured me I would be receiving my refund check and like I mentioned previous I do have a video recording being giving me case number that is active in their system that I would be receiving my $30 refund check
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the complaint we received from you dated 06/11/2018 which was addressed to the Revdex.com. In your complaint, you indicate that you had mailed a $30 check for the research of a money order. You then requested that Western Union discontinue the research and disregard the check you mailed. After review of the documentation reflecting proof of the check being cashed, Western Union has issued a Good Will concession to you in the amount of $30 USD. This concession was issued to you on 06/15/2018 via Money Transfer Control Number (MTCN): XXX-XXX-4061 and provided under separate cover. By using the referenced MTCN, you can visit any Western Union agent location in Indiana to pick up your funds. Please ensure to present a valid government issued Identification when retrieving your MTCN. If you cannot claim these funds within 30 days from the aforementioned issued date, you will need to contact us at the number referenced below in order to be issued with a new MTCN.Sender: Western Union Customer ServiceReceiver: ***Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected],The Western Union Executive Resolutions Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I bought 3 money order from western union in December of 2017 totaling $743.00. The company I bought the money for lost them.. I contacted western union and was told I would have to pay $15 dollars per money order, and it would take 30 days to receive my refund. I Sent the payment waited 30 days no refund. I called western union and claim they did not get it. So now I had to pay for a trace on that money order, which western union got and cashed. I called western union again and they said to Fax a copy of my money order, and wait another 30 days. Still NO refund.
Dear Mr.,
This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.
Please be advised that our records indicate that a refund check was mailed to you via *** tracking number: ***
We regret any inconvenience this matter may have caused.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected].
Sincerely,
Executive Resolutions Group
I was require to send money to expadite a business matter. Western Union was one of 3 was of sending the funds. To make this happen quickly I was asked to use the quick pay feature. It was explained it would take 12 minutes to have the funds received. It took WU 3 hours. I spent $9.99 to do something that should have taken 12 min.
I lost a day and incurred additional fees . I requested WU to refund the 9.99 they refused stating occasionally they need to verify transactions. The company requesting the money said this never takes more than 15 min.
I did what was requested, I vave WU cash green money nothing to verify the agent counted it and processed it on the WU computer. I recieved a reciept that was time stamped.
WU failed in there business and at minimum should refund the expedited transaction fee.
Dear Mr.:
We are writing in response to your recent complaint to the Revdex.com (Revdex.com). In your complaint, your expressed concern regarding the delay in processing your April 19 Money Transfer. You stated that you paid to have the funds transferred in minutes, but that did not occur. You are asking for an apology and refund of service charges.
We have investigated this matter and are unable to refund your service charges because your money transfer was completed as requested. Western Union delayed the processing of your transaction because it may violate Western Union Policy or our legal obligations to protect consumers and Western Union from unlawful activity. We apologize for the inconvenience; however, we cannot provide specific details about why your transaction was delayed for legal and proprietary reasons. Your funds may be delayed or services unavailable based on certain transaction conditions, including amount sent, destination, country, currency availability, regulatory issues, identification requirements, Agent location hours, differences in time zones, or selection of delayed options. For Internet and Telephone Services you must use a credit or debit card issued by a U.S. bank. Qualifying PIN-based debit cards are accepted at participating Agent locations. A card issuer cash advance fee may apply. See Send form or online Terms & Conditions at www.wu.com for details.
Western Union considers this case closed. If you should have any additional questions or concerns, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference # ***. You may also email us at [email protected].
Sincerely,
The Western Union Executive Resolutions Team
With the assistance of my Sister ***., I completed a money order research request form for a lost/? stolen money order that I had purchased on April 3,2018 for $456.00,along with a non-refundable $30.00 personal check made out by my sister to Western Union.All documents and check sent out on April 16th.My sister checked on status on May 10th,at which time she was told they had not received the request.At that time my sister informed the agents she spoke with that, western union did in fact receive documents,because the check she sent with documents had in fact been cashed by Western Union on April 24th and her bank gave her a copy of cashed check.Since that time she has called numerous times speaking with many inexperienced agents, and supervisors. They requested the documents be faxed, which she faxed for me on May 10th.On same day, later she followed up,and once again was told they had not received faxed documents, this time they requested the documents be sent via e-mail and told her it would take 5 days to get the e-mail. I thank God that I have my sister to do this because even for her it has been a trying and harassing experience and I don't have all the knowledge or equipment to deal with this matter.
According to the search request form it stated that if the money order was cashed, I would receive a PHOTOCOPY(front and back)of the cashed money order. They did tell my sister the money order was in fact cashed on April 5th. I would just like to get the photocopy so as to began criminal proceedings to get my money back. All I want is for Western Union to render to me the services paid for, not just take the payment and not render the appropriate service. Which is to send me the PHOTOCOPY of the cashed money order.
Dear ***,
Western Union is writing in response to the complaint we received from you dated 6/5/2018 which was addressed to the Revdex.com. In your complaint, you indicate that : You are trying to obtain a copy of a cashed Money Order.
I am a specialist for the Executive Resolutions team at Western Union’s corporate headquarters and I have investigated your case.
Please be informed that this request was processed on 06/07/18 and photocopy of cashed Money Order was sent to:***
***
I assure you that your business is greatly valued and sincerely regret any inconvenience you have experienced with the initial handling of your issues.
Please feel free to follow up with me directly if you have any additional questions or concerns. I am available between 7:00 AM to 2:00 PM (U.S.-Mountain Time), Monday through Friday.
Best Regards,
Lisa D B
Executive Resolutions Team
Executive Resolutions Specialist
12500 East Belford Avenue
Englewood, Colorado 80112
(732) 694-2131
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I recently contacted Western Union to add a last name to the receiver of a money transfer I did and they refused to have me change the name saying it was illegal to do so even though it was something I've done with them before. I called again to ask for a refund since they didn't want to do my request and said that I'd have to email them for a request for a refund. I asked the supervisor Luis who's employee number is *** what I shall put in the email so I dont get the run around and he simply said he didnt know! I asked to speak to someone who does know and he said there was no one else to help me. So I asked if they're just going to keep my money and his response was that the goverment keeps the money! I am so upset that this is even a business running! They are stealing money.
Dear ***,Western Union is responding to the complaint you filed with the Revdex.com.Please be advised we have issued a refund to you in the amount of $40.00 under Money Transfer Control Number *** which has been sent to you under separate cover for security purposes. It is available for you to pick up at any Western Union agent location in Arizona. Please be prepared to provide a valid government issued ID and the number at the time of pay out.Kind Regards,Executive Resolutions Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I visited Western Union in a *** Store in Tampa Florida on May 16, 2018. I sent US$9,000 to the UAE
- the tracking number was ***. On May 18th, since it was rejected, there was an escalation ticket placed with Western Union for a refund of the US$9,000. The refund ticket number is ***. I was told that the money would be available in 48 hours. When I phone Western Union my average call wait has been one hour. I am then told to return to the *** store, which I have done several times, waiting at least an hour in line, the *** person calls Western Union, talks to a supervisor, who says that the company will call me within 2-4 hours. That has NEVER happened. After six trips through this process in a never ending cycle, I called Head Office and spoke to a Senior Escalation person by the name of April at extension 040 who has failed to produce any results. This service is criminal. All I want is my refund of US$9,000 that was promised to me on May 18, 2018.
Dear ***,Western Union is writing in response to the complaint we received from you dated 5/16/2018 which was addressed to the Revdex.com. In your complaint, you indicate that : You had difficulty communicating with our customer service team, and that you have not received a refund for a transfer.I am a specialist for the Executive Resolutions team at Western Union’s corporate headquarters and I have investigated your case.Western Union apologizes that you found difficulty working with our Customer Support. We regret any inconvenience this matter may have caused. We thank you for your feedback and want you to know that we will take the necessary steps to correct the issue.Our records indicate that the transaction you are referring to was never funded, as this is the case you would need to return to the location where you sent it from for a refund.I assure you that your business is greatly valued and sincerely regret any inconvenience you have experienced with the initial handling of your issues.Please feel free to follow up with me directly if you have any additional questions or concerns. I am available between 7:00 AM and 2:00 PM (U.S.-Mountain Time), Monday through Friday.Best Regards,Lisa D BExecutive Resolutions TeamExecutive Resolutions Specialist12500 East Belford AvenueEnglewood, Colorado 80112(732) 694-2131
sent Money to Colombia. As to our understanding at this time, she wanted to send $ 2000, but the clerk in Stop and Shop Pompton Plains NJ, told her she could only send $1000. He promised he would send the rest for her as a courtesy in the morning.
Guess what happened?
I believe he pocketed the money.
Dear Mrs.,Western Union is writing in response to the complaint received from you through the Revdex.com (Revdex.com) portal.Western Union is researching this matter and requires additional time to respond.Western Union considers this case “In progress”. If you should have any additional questions or concerns, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us [email protected],The Western Union Executive Resolutions Team
A friend sent me funds via WU yesterday. It states on their website to bring the MTCN# and a government issued ID. I went to *** with an expired state ID, but I also had my government issued Medicaid card with me, as well as the supplement insurance card with me that verifies my name, and date of birth. I did an online chat with western union and spoke to a Abilel A Op ID. I asked to speak to a manager 3 times during the conversation, which he would not let me do so. This is what is on the tracking page from WU===>> https://www.westernunion.com/global-service/tracktransfersuccess
Status
The money transfer is ready for pick up. Receiver should bring the tracking number (MTCN) and government-issued ID to pick up money.
Dear Mr.:
We are writing in response to your recent complaint to the Revdex.com (Revdex.com). In your complaint, you expressed concern that we would not accept your MEDICAID card as a form of identification. You also stated that our Customer Service Representative were rude during your interactions.
Western Union has investigated this matter. As a receiver you may be required to provide identity information depending on the service, send amount and the destination of the money transfer. Your identification must be a valid government -issued ID. For amounts $300 and greater, a valid government-issued photo ID must be presented and examined. For more information, please review our online Terms and Conditions at www.wu.com.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customers every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly. We are currently working with our business partners to address the issues you experienced throughout multiple phone conversations and chats with our Customer Service representatives.
Please accept our apology for the inconvenience this matter may have caused you. Western Union considers this case closed. If you should have any additional questions or concerns, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #***. You may also email us at [email protected].
Sincerely,
The Western Union Executive Resolutions Team
First of all, what is happening with the rude customer service rep. I want a letter of apology from him or a Manager. Also, WU needs to update their paperwork to express the information that is misinformation on their website. Need to explain what government ID is required, which it does not.
Complaint: ***
I am rejecting this response because:
Sincerely