The Western Union Company Reviews (%countItem)
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Address: 7979 E Tufts Ave, Denver, Colorado, United States, 80237
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My complaint is against Western Union and Bank of First Deposit. In December 2017 I purchased 2 Western Union money orders totaling $800 for my rent. When I realized they were both stolen immediately filed a complaint. That was in Jan 2018. It is now August 2018 and I still haven't received any resolution. I spoke to representatives from Western Union and I was told the Bank of First Deposit did not review or did not respond and the complaint had to be resubmitted. I was told it would take 90-120 days. It is now 7 months later and I'm still $800 in arrears on my rent. All I'm asking is for my $800 be returned to me and for Western Union and Bank of First Deposit to put best practices in place to: 1. Give their customers better answers to their concerns. 2. If they are working together then do that in support of their customer. 3. Produce money orders so that they can not be forged. 4. PLEASE RETURN MY MONEY.
Thank you for you time
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the complaint we received from you dated 08/22/2018 which was addressed to the Revdex.com. In your complaint, you indicate that you have not received the results of the forgery claim submitted to the Bank of First Deposit (BOFD).On 08/09/2018, Western Union resubmitted the forgery claim on your behalf due to no response from the BOFD. At the time of presentment, a BOFD is obligated to warrant that the Money Order has not been tampered with or altered to change the obligation of the party that is being paid and that all signatures are authentic and original. Western Union does not guarantee that payment will be recovered from the BOFD.Western Union will be acting on your behalf to collect the funds from the BOFD. Final determination will be made by the BOFD after conducting their internal investigation. The average time to resolve a forgery claim is 90-120 days and in most cases a BOFD will not provide a resolution prior to 120 days. Western Union cannot expedite this process since it is fully conducted by the BOFD.Thank you in advance for your patience and cooperation in getting this matter resolved. Please feel free to contact us if you have any questions.Best Regards,Western Union Executive Resolutions Department
I have 2 complaints.
1. I deposited $3943.05 in an account in Winnipeg, Manitoba for my daughter to pick up in Frankfurt, Germany. The money was picked up by an imposter using a fake passport. I gave proof that it could not have been my daughter because her passport was at the German Consulate in Toronto at the time. The consulate emailed Western Union stating this. Western Union has stated that their procedures and protocol were followed and therefore would not refund my money. As well, they told me I gave permission to transfer the money (by phone) even though there were problems with fraud in Germany. I do not remember this phone call and Western Union would not let me hear the recording of the phone call due to privacy. How can giving away someone else's money to an imposter, when proof was given it was an imposter, be protocol? They were entrusted with my money and the last ones to have it. They gave it away.
2. An investigation was started with Western Union. I have called Western Union by phone over 50 times, in a 5 month span, asking for reasons for the above. I have dates and employee numbers written down of the calls. Most of the employees were not aware of my case because the case file was not updated after each call. Eventually board members and executive were emailed and I finally received a call. I was not home but I was given the name of a contact person. Again, I called repeatedly and my calls were not returned. The only time my calls were returned was if I contacted the board members and executive, which I did 2 more times. This business ignores their customers in hope that they will go away, does not answer the customer's questions or update their files properly. When they finally contacted me, the questions were answered vaguely and no one in management could be contacted. I have never encounter a customer service system like this.
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the complaint we received from you dated August 17, 2018 which was addressed to the Revdex.com. In the complaint, you indicated that you are requesting a refund for a transaction you had sent in January 2018.Western Union has investigated your concerns; Our records indicate that in January 2018, you sent one transaction from Canada totaling $ 3,943.05 CAD to a consumer located in Germany.MTCN: XXX-XXX-8443On January 17, 2018 at 8:52 PM U.S. Eastern Standard Time, you initiated a transfer for $3,943.05 CAD to *** in Germany from a Western Union retail location.This transaction required additional validation and a hold was placed on the transaction. Western Union conducted an interview with you on January 18, 2018 and the funds were released per your request. We have reviewed the call and have found that all Policies and Procedures were properly followed and you were notified of the reasons for the interview.On January 25, 2018 at 5:55 AM U.S. Eastern Standard Time, a person with identification bearing the name of *** went to an agent location in Germany to retrieve the transaction and provided the Money Transfer Control Number, sender’s name, place of origin, and the amount expected. Western Union’s policies and procedures were properly followed and the transaction was paid correctly. A refund is not available as the funds were paid to the named payee as directed.Please see the attached response that was provided to you on April 10, 2018 to your initial request for an investigation.Please be aware that our position has not changed; as our investigation shows all policies and procedures were properly followed.Due to consumer protection and privacy laws, we are unable to release additional information regarding the recipient and the paying agent location without a validly issued and served subpoena/court order. Western Union is willing to assist law enforcement with their investigation.The aforementioned request can be submitted by law enforcement via the following channels:Osler, Hoskin & Harcourt LLPBox 50, 1 First Canadian PlaceToronto, Ontario, Canada M5X 1B8Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected],The Western Union Executive Resolutions Team
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the rebuttal we received from you dated 09/13/2018 which was addressed to the Revdex.com. In your rebuttal, you indicate that you believe the results of the investigation are inaccurate.Western Union conducted a thorough investigation regarding your concern and determined that the transaction in question was in fact paid correctly to the intended receiver. Please note that all Western Union money transfers require the Money Transfer Control Number (MTCN) as well as a valid government issued Photo Identification (but not limited to a passport) in order to be released for payment.We also previously enclosed a copy of the original response letter which was sent to your mailing address upon completion of our initial investigation. We regret any inconvenience this matter may have caused.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected],The Western Union Executive Resolutions Team
Complaint: ***
I am rejecting this response because:I am reviewing the letters previously received. Western Union states that an MTCN is required. This mystery continues as to how the number was accessed. However, Western Union also states that a valid government issued photo id is needed and was used. It was proven that the photo ID used was not valid and was not government issued. A fake passport was used, therefore it could not be government issued. It was proven that the passport was fake because the only "***" passport was in the hands of the German consulate in Toronto at the time. The consulate sent an email verifying this. The passport numbers did not match. There is no possible way *** could have picked up the money without her passport or even be in Germany without her passport. The German consulate had it! Western Union states that in order for money to be transferred, the person picking it up needs to have 2 things. The MTCN and "valid government issued ID". I cannot prove the first one but I can and have the second. I don't understand why this then is not acceptable. Western Union also stated that I gave verbal permission for the money to be transferred and I am not allowed to hear the conversation that was recorded because of privacy laws. It is my voice. I am part of the conversation. I am privy to that private conversation. Again, this make no sense in denying me listening to the conversation when I am part of it.
Maybe Western Union needs to contact me by phone and explain it to me with a real person who knows what they are talking about. So far my reasons cancel out Western Union's.
Western Union was responsible for my money. They do not act responsible nor look after it. They said they followed protocol. Is their protocol to give away other's money to people with fake ID and it has been proven?
Western Union needs to be accountable for their mistakes.
My complaint still stands. Nobody should use this company. It is unsafe.
***
Sincerely
I was the victim of cyber theft on July 25, 2018, where 4 transactions were made from my account to individuals in India via Western Union. I reported it hours after it happened to the Western Union Fraud dept and was told they had the names of the people the money was sent to and where, but I would need to file a police report. Then they said they would work together with the authorities here and in India. The police told me to file a report with the FBI also, which I did and updated Western Union with the case numbers on 7-26-18.
Western Union Fraud dept said they would contact me in 48hrs. I never heard from them so I called the Fraud dept on Aug 2, 2018, I was told the case was closed on 7-26-18, but it would be reopened and escalated.
On 8-15-18 I got an email from Western Union summarizing my account transactions. I had no account. It was the result of cyber theft. That account should have been closed and my information protected against further fraud and removed.
I called on Aug 15, 2018, I spoke to a girl calling herself Ali who had me on hold for 45mins, supposedly verifying the case was still active, and the fraudulent account inactive, I called back minutes after talking to Ali to find the case had been closed on Aug 2nd but again would be reopened and escalated.
I called a 3rd time on 8-15-18 to get the fraud office location for this complaint and was told they are located in Nicaragua. Earlier, I was told they were in California (though everyone I've ever talked to was Indian). I've included the email address of the resolution dept because I don't trust Western Union or their fraud dept. It feels like there is a huge ring of crooks involved there and their fraud dept is a fraud.
I'm down to $32 due to this event and no way to get to my account yet because of all the things I have to replace because of it and they have done nothing. They've not lived up to their claims to protect their customers.
Dear ***,
This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced. Please be advised that we have been attempting to establish contact with you to obtain your Money Transfer Details in order to further investigate you case; however, we were unsuccessful. If you provide us with the requested information, we will reopen your case. Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected].
Sincerely, Executive Resolutions Group
I submitted a money transfer to my mother in need, in the UK, on August 11th. Every other time I have done this with Western Union, the money had arrived within 2 hours or so. I submitted on a Saturday afternoon, and as it's 0-1 business days as advertised, I allowed the money until Monday to get there. As I write this on Thursday, August 16th, the money still is not in her account. I have statements to prove this. Western Union took my money, sent it God knows where, and claim that it was delivered. I can prove that this is not true. The reps have been doing nothing but reading from scripts, lieing, and stalling by trying to get rid of me through keeping me on hold for excessive periods of time (20+ minutes to 'transfer' between employees). I have called repeatedly to get answers, and keep getting told that they're waiting on trace results. This trace is a bunch of BS. They are saying the transaction was completed successfully, while their own website states it is still 'in progress'. They are so full of lies, they're getting tangled up in them. They are running an awful scam here, while my poor mother cannot receive the support she needs. My father was just admitted into hospital with heart issues. I'm trying to help them out in a time of significant need, and Western Union is ruining everything. 5 days and counting...
Dear Mr.,
Western Union is writing in response to the complaint we received from you dated 8/16/2018 which was addressed to the Revdex.com. In your complaint, you indicate that you made a transaction that did not arrive to the receiver's account and you would like to have a refund of the same.
We have identified that on 8/11/2018 we experienced a technical issue with the banking processor in charge of delivering the funds to the receiver's account. We received confirmation that the transaction in question was successfully processed on 8/17/2018 and delivered to the account in question. We also identified that on 8/23/2018 the refund of the fees for this transaction processed accordingly. Since the funds were deposited into the receiver's account, we cannot process a refund for the same.
We sincerely apologize for any inconvenience you and the beneficiary have experienced with the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected].
Sincerely,
The Western Union Executive Resolutions Team
Hello, My complaint starts back on May 3, 2018. I did my normal monthly routine, going to *** to buy my money orders to pay my bills for the month at the customer service desk. I get 2 money orders each month to cover my rent payments. One for $1000 and one for $350 which I have been purchasing for the last 13 years to cover the rent at my current address. I am a single mother on SSDI, struggling with Lupus, RA and other health ailments and get paid monthly from disability and pay all my bills.
So on May 2, 2018 my phone, which was in a wallet type case with my debit card(s), credit cards and shopping receipts were inside were lost/stolen while in the store. I went home to call the bank card that my daughters social security gets deposited into to let them know it was missing and I needed the card cancelled. I also called my checking account to have them cancel the debit card linked to that account stopped as well. I was told by the rep at the ss bank card company that it was being stopped and reissued. The next morning I called her account and was shocked that the balance was $15 (after $1027 was deposited that morning 5/3) My primary checking account was fine. The other account showed that 3 withdrawals were taken out at 1:03, 1:04 and 1:05am (not by me) He also said a withdrawal was attempted at 12:50 (but declined b/c my deposits hit the account at 1:00am on the 3rd of each month) At this point I had to fill out fraud paperwork that they were sending me for the $1009.00 which was taken from that account. I completed all documents and now had to wait for them to investigate. (of course my daughters senior prom was in 10 days and that account was completely emptied
So the morning on 5/3/18, I went to the store to purchase my money orders from my checking account that remained untouched. I grabbed them quickly, stuck them in an envelope and left the store. The next morning on 5/4/18 I called my landlord to come pick up the rent and I noticed the envelopes were missing. At this point I have no additional money and now the rent for May was missing. I went to the store and explained to them what happened and that I needed to have the 2 money orders for $1350 stopped and reissued. The store manager, George, let me use the store phone (since mine was gone) My 1st phone call to Western Union was at 12:30 and the rep told me that I needed to get the money order ch#'s and amounts to have them either reissued or stopped and the money returned onto the debit card they were purchased with. I returned home to double and triple check around to make sure I could not find the money orders and returned back to *** in Naugatuck CT at 4:30pm on 5/4/18. The store manager, George went into the back to look in the computer to get the western union money order numbers for me. I knew they were purchased at 6:36pm on 5/3/18 so he was able to look them up for me. I called western union back and gave the rep the #'s and amounts so they could be stopped. The rep checked and they had not been cashed but told me there was nothing that he could do over the phone. I asked if they could flag them or something they could do so no one could cash them since that was all the money I had to my name and those were to pay my May rent. After speaking with him and 2 other reps during the day said to me that I'd have to go to the website and fill out a form and email it back to [email protected]. So on 5/5/18 I called at 10am and had the rep check to make sure they hadnt been cashed yet. Both money orders were still outstanding and not cashed yet. He said as soon as I filled out the forms on the website and emailed it back in a tracer would be put on them so they would not be able to be cashed and they could send the money back to my account or I could have them reissued. At 12:55pm on 5/5/18 the form was sent via email to the [email protected] email address with all the info filled out. I asked the rep about the fee and she told me that they would issue me the refund amount and subtract the fee from the total amount (it would cost me $30 per money order if I didnt have a receipt or $15 each if I did have the receipt) so the $60 would be deducted from my $1350 once they were stopped.
Then on 5/20/18 I received a letter in the mail from Western Union, and enclosed was a copy of both money orders. They noted that on 5/8/18 they had been presented for payment at a check cashing location and had been honored for payment. There was no letter along with the copies of the money orders. Now this is 4 days after my 1st phone call was made. With no where to turn I made a few phone calls to Western Union and was confused as to why these were able to be cashed. I contacted the CT Dept of Banking and have been dealing with a wonderful representative named Debra Buckley and she took on my case. (case# 66833) to help me look into why these were allowed to be cashed. I emailed her all the info that I had as well as the names, dates and times I spoke to all the different reps and a copy of the email that was sent to WU with the stop request attached. Now WU stated in one of the letters back to Deb, which she forwarded to me as well, that they were unable to locate my money order trace/refund request and that they were presented for payment on 5/8/18. Now out of all of this fraud stuff that happened in May I finally was able to have the refund of $1009 from my daughters acct on 8/8/18 but have not had any help with this matter and the money orders. I have been paying my rent going forward since but being on a fixed income, do not make enough money to pay a double rent payment to cover the conflicting ways a stop/reissue refund would take place. After 4-5 phone calls on 5/4 and 2 calls on 5/5, the email tracer sent per the last rep who told me what had to be done I thought everything would be all set and felt lucky since the last phone call that I made on 5/5 neither of the money orders still hadnt been cashed so I was relieved the email to WU was sent in time and I could have them stopped and they wouldnt be able to be cashed and I'd either expect a refund or have them reissued new ones to pay May rent. To my surprize when the copies of the mo's were received in the mail showing they were cashed and days AFTER my phone call(s) and 3 days after my email was sent. At this point I am at a loss and my landlord has lost his patience and after 13 years as a tenant he will be proceeding with an eviction for me and my daughter. Please contact me to let me know what needs to be done to help have these funds reissued as money orders or mailed back to me as soon as possible and any help would be appreciated. Thank you.
Dear ***
Western Union is writing in response to the complaint received through the Revdex.com. In the complaint you explained that two money orders that you purchased intended to cover your rent payment were stolen.
An investigation has been performed on your complaint. Our records reflect that the Money Order research request form was submitted on 05/05/18. As stated on the form the processing time is 6-8 weeks to identify if a customer is the true owner of the funds. A stop payment cannot be placed on a money order until the request is processed, in this case the claim was processed on 05/12/18. Since both Money Orders were cashed on 05/08/18, photocopies of both items were sent to you the next day.
A forgery process cannot be initiated as both Money Orders were lost blank and were not altered.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected].
Sincerely,
Executive Resolutions Department
Western Union
On August 13, 2018 my father tried to send me money through Western Union in the amount of 3500 dollars. It was on hold...then it was available. I went to Randall's in Houston after 5 PM CST...to pick it up and Western Union reneged and put the transfer back on hold...
Today... August 14th, 2018...My father went to go and get his refund...the cashier at the Currency Exchange in Chicago where he lives and they say there's no information...in the system at all about the transfer!!! Meaning Wesern Union is holding his cash! Western Union does not answer calls on their 1-800-325-6000 number...they are of no help! My father has a bad heart and this whole ordeal is making him sick!
Dear Ms.,
Western Union is writing in response to the complaint we received from you dated 08/14/2018 which was addressed to the Revdex.com. In your complaint, you indicate that your father made a transaction to you which could not be completed and placed on HOLD, then the transaction was refunded and your father experienced issuesgetting the refund of the same.
Western Union has investigated your case. Please note that on 8/14/2018, Western Union provided a full refund of your transaction via Money Transfer Control Number (MTCN) in the amount of 3,825.00 USD. Our records indicate that the receiver collected your funds on 08/14/2018 at 16:07:22 from a retail location in TX.
We can see that the transaction in question was refunded back to the sender on 08/14/2018 and successfully picked up the same date at 16:07:22. We apologize for the inconvenience, but we are not able to provide you a reason as to why the transactions were declined other than it was based upon Western Union Policy in furtherance of our legal obligations. Please refer to Western Union’s Terms and Conditions at www.wu.com for more information.
We sincerely apologize for any inconvenience you have experienced with obtaining the specified Western Union refund and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: 37612349 . You may also email us [email protected].
Sincerely,
The Western Union Executive Resolutions Team
I was trying to send money to a friend and western union disapproved my transfer but did not refund my money they told me I had to go to the store to get my refund. This was after they removed the money from my account and placed it on hold. I just want my money refunded to my card immediately.
Western Union Reference Number: *** Dear ***, Western Union is writing in response to the complaint we received from you dated 08/14/2018 which was addressed to the Revdex.com. In your complaint, you indicate that you would like a refund of your transaction. On 08/14/2018 you initiated a transfer for $1,800 USD to *** in KY, USA. On 08/14/2018, a person with identification bearing the name of *** went to an agent location in KY, USA to retrieve the transaction and provided the Money Transfer Control Number, sender’s name, place of origin, and the amount expected. Since the funds were correctly paid out to the intended receiver, this transaction is not eligible for a refund. Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected]. Sincerely, The Western Union Executive Resolutions Team
I sent money on may 7 2018 and when receiver try to pick up was a problem with the Sistem and she couldn't get the money. Now after all these time the company Western Union isn't returned my money. $450 dls.
I open a case # on may 8 2018, and every time I call they keep telling me that I need to wait first was one week, after 21 days after they said 3 months, now after the 3 months they have to sent an email.
Dear ***,Western Union is writing in response to the complaint we received from you dated 8/13/2018 which was addressed to the Revdex.com. In your complaint, you indicate that you have not received a refund for a money transfer that was refunded to you.I am a specialist for the Executive Resolutions team at Western Union’s corporate headquarters and I have investigated your case. Our records indicate that a refund was originally issued to you on 5/7/2018 but was never picked up.We reissued the refund to you at your request on 8/13/2018 and it was paid to you on 8/14/2018.Western Union considers this case closed.Best Regards,Lisa D BExecutive Resolutions TeamExecutive Resolutions Specialist12500 East Belford AvenueEnglewood, Colorado 80112(732) 694-2131
I contacted Western Union in Aprilnof this year requesting a statement of all monies paid in the bill pay service. I was sent a secured application which was filled and sent with the required ID. This was done on April 22, 2018, I requested a report from January 2017 to January 2018. In May I did not receive the report and called to find out the delay, I was told to sent an email to request the information again which I did on May 26, 2018. In June I called again and because I did not have the request number, I was given a number and told the company still has five days left to send the report. Five days I called again and was told I had to wait twenty days because the report was recently filed, I asked the representative to chick and tell me when the secured request was sent in, he continued to explain that I still had to wait the twenty days. In checking my sent box to give the information to the representative I saw that the report was in my sent box, not sure how that happened, however I could not cress one report due to the time had passed and the one I did get to open only had July 2917 to December 2017, not at all what I requested. On August 2, 2018I explained that information I needed must have the account numbers as well as the amount paid. To date I have not heard from Western Union.
Dear Ms.,
Western Union is writing in response to the complaint we received from you dated 8/11/2018 which was addressed to the Revdex.com. In your complaint, you indicate that you made a request for a transaction history several times and you did not receive the proper document.
We have successfully completed your request. We have shared with you the document you require with the information requested.
We sincerely apologize for any inconvenience you have experienced with the specified Western Union request and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected].
Sincerely,
The Western Union Executive Resolutions Team
On July 23rd 2018 I tried to make a money transfer, but the system flips the maternal last name and the paternal last name order, therefore the receiver was not able to collect the money because of the mismatch, I called customer service and the person told me that the name could not be corrected and the transaction had to be canceled, she also told me that the fastest I was going to receive the money back was 3 to 5 business days. I had to make a new money transfer for the same amount because it was an emergency, and I hoped for them to return the canceled one in time in order for me to pay mi bills and obligations($2820 usd fees not included). Today is august 9th and I have not received the refund, I have been calling them every day since the 5 business day period was up, they have place my call on hold endlessly in occasions, they have hangup on me in other cases, they have been promising me that " in the next 24 hours you will receive a call from us with a tracking number" since last Thursday august 2nd, they have said to me that the case was escalated since but no calls back and no resolution. Their system has a bug that caused this issue in the first place, their representatives have not solved this issue so far, just today I have been placed on hold twice for long periods of time and they do not pick up the phone back and also was placed in a loop to restart the call again, I tried to call the number that is provided for them in this website several times and it gives a estrange message and nobody picks up.
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the complaint we received from you dated 08/10/2018 which was addressed to the Revdex.com. In your complaint, you indicate that you had yet to receive a refund regarding a transaction sent on 07/24/2018.After investigating your concern, it was determined that Western Union processed a refund for the principal and charges on 08/14/2018 in the amount of $2,848.20 USD via Money Transfer Control Number (MTCN): XXX-XXX-3773. Your refund is available for pick up at any Western Union agent location in FL, USA.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected],The Western Union Executive Resolutions Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is not totally satisfactory to me. I did finally received a full refund but only after 20 days of which at least 10th were immensely frustrating because of the poor customer service capacity of handling this issue, and the lack of professionalism of some of their representatives,
Just returning the money back at their own latest convenience doesn’t mean other customers are exempt of going through this, also they have not fixed the bug on their system that caused the transaction failure,
Sincerely
Western Union refuses to refund a money order even after I followed their month long process to receive the refund.
Dear ***, Western Union is writing in response to the complaint filed through the Revdex.com.
In the complaint you indicate that Western Union had not provided you the refund of a Money Order. In our telephone conversation, you confirmed that the refund of the Money Order had been received on August 20, 2018 for the full amount of the Money Order. We regret any inconvenience that this matter could have caused. Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference # ***. You may also email us at [email protected].
Sincerely, Executive Resolutions Department
Western Union
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I received a letter on July 2, 2018
Stating that money I had sent thru Western Union on May 14th had not been picked up. So I called W.U. They said they would send the money back and I would get it in 14 days. In the meantime I receive a letter from them saying that because my address on file doesnt match what I told them, I have to fax in my ID, proof that I live at the new address and then explain why I have a new address and it has to be notorized. I did all that. It was faxed to them on July 23rd. So I didnt hear anything and called them Monday the 6th of August 2018. They proceed to tell me the case was closed because they didnt get the info on time. The letter they sent to have me prove my address had no time limit. So the rep then said they would reopen my case, and to call back on August 8th 2018 and they would have new info. I just got off the phone with them and now they want me to email my info again. I am not resending my info. They are shady and at this point I do not trust them.
Dear Ms.:
We are writing in response to your recent complaint to Western Union. In your complaint, you expressed concern that you are entitled to a refund from an uncollected money transfer that you sent. You stated that you were previously notified, that we are unable to process your refund until we receive proof of identity and address change. You mentioned that this information has already been sent to us.
Western Union has investigated this matter and our records show that the documentation you provided is not legible. Please scan the documents and email them again, or your can fax or mail the information to us. A picture is not acceptable, as it blurs the information. Once we receive your legible documents, we can process your request.
If you should have any additional questions or concerns, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #***. You may also email us at [email protected].
Sincerely,
The Western Union Executive Resolutions Team
Yes I did. 3 different times.
Dear Ms.: We are writing in response to your recent complaint to Western Union. In your complaint, you expressed concern that you are entitled to a refund from an uncollected money transfer that you sent. You stated that you were previously notified, that we are unable to process your refund until we receive proof of identity and address change. You mentioned that this information has already been sent to us. Western Union has investigated this matter and our records show that the documentation you continue to provide cannot be accepted. We are unable to process your request using a picture of your identification. Please scan the documents and email them again, or you can fax or mail a copy of the information to us. A picture is not acceptable. Once we receive your valid and legible documents, we can process your request. Please accept our apology for the inconvenience this matter may have caused you. If you should have any additional questions or concerns, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #***. You may also email us at [email protected].
Sincerely, The Western Union Executive Resolutions Team
I tried to send wires to people in need in Ghana and if I didn't answer Western Union stupid questions they wanted the answers for I was stopped from sending money to work associates or business clients. I don't wire to random people though what is wrong with that? It's not illegal. Also problems with wires to Nigeria occur. Just because these areas are considered high scam doesn't mean everyone is a scammer. There are scams all over the world and in the US. I was blocked from receiving a wire in the US when I had my identification. The agent called Western Union. I had my passport too. The Western Union rep asked for my social security number. We don't give that in the US. I was fortunate the sender went to one of my bank accounts and deposited. More training is needed to advise of how many different ways people conduct business especially with international law, country law and US law. Besides if I am stupid enough to send money to a scammer well then that is my fault. I shouldn't be schooled by a wire service or any other financial service as to how to conduct my business. So every time Western Union blocks a wire I wonder how many innocent people in need are hurt.
Last year on June 30 2017 I purchased a 450 dollar money order. I signed it over to my Apartment complex at the time. They gave me back the money order in August stating the Money order was rejected telling me to refer to my bank. I called my bank and they had nothing to do with it as the money was took out of my account successfully and I have the pictures of my bank statements to prove it. My apartment complex gave me back my money order and I already had the receipt. I called the *** that I purchased the money order at and was told I needed to contact western union. I then called western union and was told to send in the receipt after filling out the information on the back and send in 15 dollars with the receipt to process my refund as it was an error on their end. I sent in the receipt the beginning of September (I unfortunately can not remember the date) But it is now August of 2018 and after calling three times for a status update I have been told someone will reach out to me when its process is complete. The back of the receipt said 90 days it has been a whole year. I Have never heard of a money order coming back "bounced" That's basically what the apartment told me. My money order was bounced back. This is ridiculous.
Dear ***,Western Union is writing in response to the complaint we received from you dated 8/15/2018 which was addressed to the Revdex.com. In your complaint, you indicate that you are requesting a refund for a money order that your apartment complex gave back to you as unpaid.We have received your inquiry regarding the Western Union Money Order.After researching the payment trail of the Money Order this is what our records reflect. The Money Order was presented to Western Union more than one time and records reflect the item was "paid clean" in banking terms for the first presentment. We have provided the details of this information to you under separate cover for security and privacy purposes.Several presentments may occur when it is thought that the original item was not credited. The payment processing bank may have presented an image (IRD) of the Money Order multiple times. In this case subsequent presentments are returned unpaid because credit has already been given for the 1st presentment. We cannot pay for the same item more than once because funds are only available one time.We would suggest you advise the bank of the situation and ask them to open an investigation, using a copy of the letter we sent to you to assist them in their investigation.Western Union considers this case closed.Best Regards,Lisa D BExecutive Resolutions TeamExecutive Resolutions Specialist12500 East Belford AvenueEnglewood, Colorado 80112(732) 694-2131
Complaint: ***
I am rejecting this response because: I would like a copy of the SUPPOSED PAID MONEY ORDER BEING CASHED, PLEASE SHOW COPY OF CASHED MONEY SHOWING WHO IT WAS PAID TO AND THE DATE IT WAS PROCESSED. PLEASE SEND A COPY OF CASHED MONEY ORDER (LIKE A PICTURE OF THE CHECK) AND THEN ILL LEAVE YALL ALONE AND DISPUTE WITH MY BANK.
Sincerely
Dear ***,Western Union is writing in response to the rebuttal we received from you dated 8/29/2018 which was addressed to the Revdex.com. In your complaint, you indicate that you wish to receive a copy of cashed money order -*** for your records.Please be advised that we have sent the requested document to you under separate cover for security and privacy purposes.Western Union considers this case closed.Best Regards,Lisa D BExecutive Resolutions TeamExecutive Resolutions Specialist12500 East Belford AvenueEnglewood, Colorado 80112(732) 694-2131
I have been a loyal Western Union customer for over ten years and have never experienced what I have in the last few days, more important on Aug 6. On Aug, 4th, I processed a request via westernunion.com to send $600 dollars to my brother-in-law in Pakistan. I send money to him at least twice or so a month with no issues, he either gets it the same day or the next day. When my brother-in-law went to pick up the funds, he was told the MTCN wasn't right, I had to screenshot an image of number to him to show the agent in Pakistan, who then told him that the number is right but funds are on hold. I called western union's customer service number 1-800-325-6000 the following day and was told that they were waiting on my bank to approve the funds, thinking that it may have been flagged for fraud, I called my bank first thing on Monday morning, on Aug 6th. My bank stated that they didn't see any holds on my account nor did they see any attempted by western union to take the funds. I proceeded to call Western Union again and told the rep what my bank told me. She continued to repeat herself saying they are waiting on my bank. She wouldn't listen or answer my questions, just kept stating they were waiting on my bank. When I finally asked for a supervisor, she was very hesitated about sending me to one, but finally sent me to one. I spoke to a man with a very strong foreign accent by the name Aogan operator number #367, he told me that they sent a request to my bank but my bank didn't respond yet. I told him again my bank said no and that it was on their end. I told him my family needs the funds, he advised me that the only other opinion would be for him to cancel the request I original made and would give me a promo code to wave the entire transfer fee if I go to a store, which isn't very convenient for me, since I am a stay at home mom of two very young children, but I packed my children up and walk to a local store in the heat, which is still showing on the website as agent, only to come to find out that the store stopped western union back in February. I had to ask my husband to leave work so that I could go spend money at another location, again not convenient for me to do with two small children. When I got to the local agent who does western union, I was told the promo code I was given wasn't valid. I called back customer service and told the rep what happened, he proceeded to give me a new promo code and said it was for only 50% off and that was my only option,(which didn't work either) I requested a supervisor, he refused to give me one, stating one can call me back, I said I wanted one now, I was told he didn't have an option to do that and then hung up on me, I called right back and got another rep, who preceded to do the same thing and put hold and then line went dead. I had spent over 3 hours trying to talk to a supervisor, only to be hung up on, refused one, or the line that just rung for over an hour and a half. Might I add I was in the store with both my boys, trying to speak to someone to get my issue resolved. I finally gave up and paid the fee, which was more in the store then on the website. I called again when I got home. and again was giving wrong information and the run around until finally getting a supervisor, whos the only reply was I'm sorry for your inconvenience and offered me a discount on my next transaction. I told him I was done with Western Union, as a loyal customer for over ten years the treatment I received was uncalled for and had caused me nothing but stress, which later caused me to have a massive panic attack sending me into convulsions, which is a medical condition I have and did advise the supervisor of. I requested someone higher than him and was refused and told there was no one higher than him. I proceed to ask there no managers, a president, and a CEO and was told they would have to call me back either today(Monday) or tomorrow(Tuesday), I said I want someone today, I was told he would do his best but him himself would call me back today(Monday). I have yet to get a call. I still haven't received an email stating that my original transaction was canceled. I asked for it again after he assured me that it was canceled. This company makes money on the transfer fees, as well as the exchange rates, which I would like to add, that when I was sending the money via the website the rate of exchange was 1 USD to 117.4372PKR (still have original email showing this) when I went to the store the exchange rate was 1 USD to 118.3996PKR. The actual rate of exchange is 1 USD to 123.10PRK. they use a lower rate and charge a transfer fee on top of it, which have gone up, you end up paying more just to send money. How do you give someone back the time they wasted, the stressed they went through which cause an anxiety attack. I've used this company for years to help my family overseas. from the looks of it, they have been ripping me off for years. Makes me wonder if, my family is really getting the full amount I'm sending or not. They stole time that I could have used to spend the afternoon with my sons, time I will never get back. As big as this company is and tons of companies coming in to help people send money to loved ones, who are just as fast if not faster. You would think that they would go out of their way to make loyal customers feel more like family than dollar signs.
Dear ***,Western Union is writing in response to the complaint we received from you dated August 07, 2018 which was addressed to our corporate headquarters.We have thoroughly investigated this matter. Our records indicate that in August 04, 2018 you sent a transaction from USA totaling $600.00 to a consumer located in Pakistan.MTCN: ***On August 04, 2018 at 01:06 AM Eastern Standard Time, you initiated a transfer for $600.00 to *** in Pakistan using our online Automated Clearing House (ACH) service. Our records indicate that the availability date provided for this transfer was going to be on August 10, 2018, meaning that the funds would be available to Western Union on that date.On August 04, 2018 you contacted Western Union to verify the status of your transaction and you were informed that your transfer was on hold.On August 06, 2018 you requested for a refund of the transaction since the funds were still not available for your receiver; however, Western Union could not refund the transfer since the funds were yet to be received by Western Union from your bank.On August 08, 2018 Western Union received the funds for your transaction initiated on August 02, 2018.Western Union processed a refund for the principal and charges in the amount of $ 606.00. This refund was issued to your bank account on August 14, 2018. Please note that bank account refunds may normally take between 3-7 business days to process. In the event that the funds have not been returned to your account within the allotted timeframe, please provide us with a copy of your bank statementshowing the charges for this transaction, please make sure your bank statement shows the charges from August (since the day the transfer was initiated) until the date. Upon receipt of the bank statement we will forward it to the corresponding department for review.As an apology for the inconvenience, Western Union would like to provide you with a promotion code to use when sending a future money transfer transaction. This code has been sent to you via separate email.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected],The Western Union Executive Resolutions Team
Complaint: ***
I am rejecting this response because: The response did not address my main compliant which was the treatment I received on August 6 when calling their customer service number. I was given wrong information, refused supervisors when I asked, refused a manager when I asked. I was hung up on multiple times, left on a ringing line for over two hours, I was given nothing but the run around and that cause unnecessary stress that resulted in a severe panic attack that caused physical harm to myself and to add insult to injury I received a letter from company that was a flat out lie.Their call centers are out sourced and poorly trained and managed, they have no respect for their customers, we are just dollar signs to them.
Sincerely
Dear ***,Western Union is writing in response to the complaint we received from you through the Better Business PortalWestern Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customers every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly. We are currently working with our business partners in order to address the issues you experienced throughout multiple phone conversations with our Customer Service representatives.We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.Western Union considers this case closed. If you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected]
Sincerely.
The Western Union Executive Resolutions Team
I have tried to get money that was paid to the wrong financial institution refunded. I cannot get a straight answer from anyone or help from anyone. I have files more than 10 complaints online to hear from no one. I have called twice a day since June 28 since I learned of the mistake. The company returned the money to WU on July 18, 2018 and have obtained a copy of the check cashed by western union. I CANNOT get my money back. I have been promised every time that a SUPERVISOR will return my call and NOTHING happens. I told the last person yesterday this is the process and promised. She assures me over and over my supervisor will call you...AGAIN NOTHING.
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the complaint we received from you dated 08/06/2018 which was addressed to the Revdex.com. In your complaint, you indicate that you had not received a refund regarding specific transactions sent on 06/22/2018 and 06/23/2018.Western Union processed a refund for the principal and charges for each of the following transactions:*** issued 06/22/2018*** issued 06/23/2018*** issued 06/23/2018Please note that bank account refunds may normally take between 3-7 business days to process. In the event that the funds have not been returned to your account within the allotted time frame, please contact us directly at the number or email address referenced below so we may further assist you.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected],The Western Union Executive Resolutions Team
On July 31st, 2018 I went to put $150 on a prepaid visa card through western union reload at a *** grocery in Arizona. The prepaid card company rejected the money because it had not been 24 hours since my last deposit through western union for $900. There is a 24 period with the prepaid card that only allows up to $900 to be deposited within that time frame. The prepaid card company instantly rejected the $150 back to western union. The $150 never went on the prepaid card. Western union refused to refund my money stating they had to wait for the prepaid card to refund the money back to them. I have the account information that it never went on the card on paper, online, and through the prepaid card representative. I spent a total of 10 hours on the phone with western union, 2.5 hours at the western union where I made the transaction and just now a half an hour on the phone with the number western union gave Revdex.com to have a customer resolve before filing a complaint. Again I got the same lies that they were waiting for the prepaid card to refund the money. I even offered to give her my account info on the prepaid card so that she could see for herself it never went on the card and the response I got was, "ok maam, you're not letting me talk, I'll transfer you to someone that can help you". The agent was very rude, did not resolve anything and attempted to pass me off to someone else, I said no, give me a supervisor where I was then told there are no supervisors here, so I then let her know I was filing a complaint. Western union has been giving me the runaround, I have all calls and conversations recorded, my paper receipt with a tracking number and case number, and paper and online statements from the prepaid card service that the money never went into the account. I want my money back and I want this complaint resolved. It has been a week that I have been without my money and I have been lied to, transferred to every representative at western union where they either hung up on me or transferred me to a phone that rang for 50 minutes and hung up. I've been told I was speaking to a supervisor and then when they wouldn't refund my money told me they were not a supervisor they had to transfer me to one. I filed a case with Western union and it was never resolved. Continuous lying and holding on to my money and being hung up on is what I have dealt with for an entire week. I WANT MY MONEY BACK.
Dear Ms.:
We are writing in response to your recent complaint submitted to the Revdex.com (Revdex.com). In your complaint, you expressed concern that your July 31 money transfer in the amount of $150.00 was not applied to your prepaid Paycheck Plus Elite Visa card account. You stated that you are requesting a refund of your money.
Western Union has investigated this matter and our records show that you initiated a July 31, 2018 money transfer sent to your Paycheck Plus Elite Visa Card Account. This transaction was in the amount of $150.00 registered under Money Transfer Control Number (MTCN) XXX-XXX***. This transaction was processed successfully and as requested.
Later, when you contacted us stating that the funds were never applied to your account and that you wanted a refund, we submitted a refund request on your behalf to this biller. Unfortunately, they rejected our request stating that “no funds available to refund”. It is our suggestion that you contact your card company directly to discuss this matter going forward.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customers every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly. We are currently working with our business partners to address the issues you experienced throughout multiple phone conversations with our Customer Service representatives.
Please accept our apology for the inconvenience this matter may have caused you. Western Union considers this case closed. If you should have any additional questions or concerns, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #***. You may also email us at [email protected].
Sincerely,
The Western Union Executive Resolutions Team
Complaint: ***
I am rejecting this response because:
This is ***, first, thank you for doing what you guys are doing!
So I got the email from Western Union and saw the response on Revdex.com as well, I will still fwd you the email I received from Western Union even though I'm sure you got it.
The complaint has not been resolved, instead they did the exact same thing as they did to me a month ago which is lie and now they are trying to blame the card company that never received the funds!
I am attaching print screens and bank info to show it was NEVER deposited into my account!
Did Western Union even send any sort of proof? I'm sure not as they are lying about it going on the card or into the account.
If you need anything, please let me know.
I'd be happy to give you all of the card companies info, my account number, even my passwords, so that you can see for yourself, it never went in my account and Western Union is trying to shift the blame.
Again, I'm sending you screen shots to show this, as you can see, the last Western Union transaction to go through was for the $900.00.
Please do let me know if you need anything further.
Please please please get my money back! I'm leaving for vacation tomorrow that I put in for 3 months ago and my vacation had to take some budget cuts because of this, I was hoping I'd have this resolved before I left but obviously not.
I'll be checking my emails if you need anything else.
Sincerely
Dear Ms.: We are writing in response to your recent complaint submitted to the Revdex.com (Revdex.com). In your complaint, you expressed concern that your July 31 money transfer in the amount of $150.00 was not applied to your prepaid Paycheck Plus Elite Visa card account. You stated that you are requesting a refund of your money. Our position in this matter has not changed. Western Union has investigated this matter and our records show that you initiated a July 31, 2018 money transfer sent to your Paycheck Plus Elite Visa Card Account. This transaction was in the amount of $150.00 registered under Money Transfer Control Number (MTCN) ***. This transaction was processed successfully and as requested. Later, when you contacted us stating that the funds were never applied to your account and that you wanted a refund, we submitted a refund request on your behalf to this biller. Unfortunately, they rejected our request stating that “no funds available to refund”. It is our suggestion that you contact your card company directly to discuss this matter going forward. Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customers every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly. We are currently working with our business partners to address the issues you experienced throughout multiple phone conversations with our Customer Service representatives. Please accept our apology for the inconvenience this matter may have caused you. Western Union considers this case closed. If you should have any additional questions or concerns, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference # ***. You may also email us at [email protected]. Sincerely, The Western Union Executive Resolutions Team
good day sir/madam I am customer of western union and I am sending money in to the Philippines and what happen its until now my money didn't Received, I send money that was july 2 2018 and what date now its august 2 2018 now they never sending back my money to my Debit card and the process is very slow and give all my information to them but until now nothing happen to may case and I hope you help me here about this matter thanks very much sir/madam sIncerely
Dear Mr.,Western Union is writing in response to the complaint we received from you dated August 02, 2018 which was addressed to our corporate headquarters.Western Union has investigated your concerns; Our records indicate that in July 02, 2018 you sent a transaction from USA totaling $500.00 to a consumer located in USA.MTCN: ***On July 02, 2018 at 13:46 PM Eastern Standard Time, you initiated a transfer for $ 500.00 to *** in USA.Our records indicate that on July 02, 2018 a cancellation of the transaction was requested. Western Union has processed a cancellation for the principal and charges in the amount of $505.00. This cancellation was issued on July 02, 2018 to your credit card account ending in: ***. Please note that credit/debit card refunds may normally take between 3-5 business days to process. In the event that the funds have not been returned to your account, please provide us with a copy of your bank statement showing the charges for this transaction, please make sure your bank statement shows the charges from July (since the day the transfer was initiated) until today’s date. Upon receipt of the bank statement we will forward it to the corresponding department for review.We sincerely apologize for any inconvenience you and the beneficiary have experienced with the specified Western Union transaction in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected],The Western Union Executive Resolutions Team
On 07/19/2018 purchased a WU money order at local store and filled out all lines and mailed same day. Have received several calls from receiver that mail with money order has nor arrived. Should be 3-5 days max for mail to be received. Called WU several times 1-800-999-9660 automated NO live person to find out if money order has been cashed-where and when. Automated to fill out forms and send additional $15.00 to cover processing fee plus can take up to an additional thirty (30) days. I am still without funds being delivered by USPS in a timely manner plus the receiver is without the $150.00 sent. Money Order is either LOST or STOLEN. I am out additional $15.00 to cover processing fee. WU just wants money without accountability.
Dear ***,Western Union is writing in response to the complaint we received from you dated 7/30/2018 which was addressed to the Revdex.com. In your complaint, you indicate that you believe that your money order was lost by the USPS and you are requesting a refund.I am a specialist for the Executive Resolutions team at Western Union’s corporate headquarters and an investigation into your concerns has been initiated; however, we have not been able to locate the documents that you state that you sent in regarding the money order you are referencing in your complaint.I assure you that your business is greatly valued and sincerely regret any inconvenience you have experienced with the initial handling of your issues.Please feel free to follow up with me directly if you have any additional questions or concerns. I am available between 7:00 AM to 2:00 PM (U.S.-Mountain Time), Monday through Friday.
I used western union to send money
then a person called western union and wanted to know who I sent money to
western union gave him my information
they should not of gave my information
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the complaint we received from you dated 07/28/2018 which was addressed to the Revdex.com. In your complaint, you indicate that Western Union may have released your personal information without your consent.Western Union has made three attempts to contact you in order to gather additional information to investigate your concerns. Due to no response, Western Union will not be moving forward with an investigation.To help protect your personal information from unauthorized access and use, we endeavor to use reasonable security measures. These measures can include physical, electronic and procedural safeguards such as computer safeguards and secured files and buildings. We also endeavor to limit personal information access to only employees, agents and representatives that need to know. Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected],The Western Union Executive Resolutions Team