The Western Union Company Reviews (%countItem)
The Western Union Company Rating
Address: 7979 E Tufts Ave, Denver, Colorado, United States, 80237
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Western Union is a terrible company. I purchased a money order that I was unable to use because of a change in the cost of the DMV charge. I cashed it and they returned it to my bank. When I called I could not talk to a representative because the automated system said a representative could not help me with my issue. I system did not know my issue because there was no prompt for my type of issue. I finally called the main western union number(which I found online) and they wanted me to call the same number as before. I refused and eventually after much arguing they transferred me to a person in the money order department. I was informed there that money orders deprecate and that my $35.50 was only worth $23.50 and I had to fill out paperwork online and then send it in for my refund. What is the point of the money order if not to guarantee the money? Also in what way is $35.50 in cash only worth $23.50? I paid $1.99 for the money order. I feel it is very dishonest and wrong for a company to claim cash money "deprecated" $12.00 after purchase. Shame on Western Union. I will never purchase another money order through them, even if I've to drive way out of my way. Lesson learned.
I filed a refund and they said it's been sent and I haven't received it. I've been trying to contact thme for 2 months about it and I feel like I'm being robbed. They have ignored every complaint/ customer service email/call I sent them. I just want my money back but I can't even get ahold of them.
Dear ***, Western Union is writing in response to the complaint filed through the Revdex.com. In the complaint you indicate the inconvenience experienced with your Money Order request. We have investigated your concerns, our records confirm that your request was successfully processed on October 11, 2018. A refund check was issued and mailed out on October 12, 2018 to the address provided in your request. You should allow 10 - 15 business days to receive the check. Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at , and provide the Western Union Reference #:***. You may also email us at ***. Sincerely, Executive Resolutions Department Western Union
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
Someone Stole my identity using their online option. When I spoke with them the phone number used on the form did not match. There are not enough checks in place to ensure that the person entering the information online is the person sending the money. I was told a *** received the money but to my knowledge a person can receive funds through Western Union without state issued ID. They simply have them sender add a "test Question".
Dear ***, Western Union is writing in response to the complaint received through the Revdex.com. Please be advised that Western Union performed an investigation of your case. A refund is not available, as the funds were paid correctly on our end. Western Union recommends that you contact your Bank about the unauthorized charges on your account. You may want to inquire about any additional options that they might offer, in order to avoid further unauthorized use of your bank accounts. Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected]. Sincerely, Executive Resolutions Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
On 26 Jul 2018 used Western Union to expedite money $150 to USAA. Paid an extra $10 to expedite funds. On 27 Jul, I read information and realize that I sent money to a non-wire transferable account (checking). Immediately called Western Union to change the account # to insurance account#. On 28 Jul I called to check on receipt of the $150 from Western Union to USAA. No money had not been on-hold or processed to either account (checking or insurance). To date each week I have spoken with either a representative or supervisor from both Western Union or USAA. Both are unable to make contact via email or phone to resolve this issue. I have also on 2 occasions given Western Union supervisors, the fax # to the ACH section at USAA, to no resolve.
Yesterday and today I have been on hold for 35 minutes waiting for a supervisor or someone to answer to inform me of the waiting period. The phone disconnects at a certain point in waiting. I have not received a return phone during this 2 and a half month period from either company.
Dear ***,
This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced. In your complaint, you indicate that you sent a transaction via our Quick Collect Money Transfer service intended as a bill payment to USAA Insurance. You also indicate that the transfer was sent to the incorrect account and it has not been refunded back to you. You are requesting a refund of the undelivered transaction.
Western Union has investigated this matter; our records indicate that on 07/26/2018 at 4:44 PM Eastern Standard Time you initiated a Quick Collect transaction in the amount of 150.00 USD to USAA Insurance via Money Transfer Control Number (MTCN): XXX-XXX-***. On 10/23/2018, Western Union received notification from your biller that the funds were being returned as your payment was not accepted. On the same day, a refund for the principal & charges in the amount of 160.50 USD was issued to you via a new Money Transfer Control Number (MTCN). Refund information has been provided to you under separate cover.
We sincerely apologize for any inconvenience you have experienced with obtaining the specified Western Union refund and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high-quality service that has made Western Union a global leader in the money transfer industry.
Western Union considers this case closed. If you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at , and provide the Western Union Reference #: ***. You may also email us at ***.
Sincerely,
The Western Union Executive Resolutions Team
To whom may it concern?
Respected Sir/Madam
I am a representative from ***. A customer came in our store and purchased a merchandise then he paid with a money order (MO # ***) with an issue date on it was 07/05/2018. After getting the merchandise he left. When we submit it to the bank they said there is a stop payment on it and in order to do the refund you have to fill out the form, notarized it and then submit to the Western Union. We did all the required procedures related to the refund. Then we received an email from Western Union that "WE are unable to process your request for a refund because of the stop payment placed on the indicated Money Order." After that I contact the head quarters and speak with one of the representative who said that they already refund the money on August 9, 2018. First they said there is a stop payment and then they already refund the money.
I submitted all the paperwork on August 30th, 2018 and until then they didn't tell us that the money is already refunded instead they sent me an email stated that a stop payment on it.
Instead of giving me the correct answer they are just providing different information. I do appreciate if you can look at the matter. I have the entire document accordingly based on the dates I mentioned in the issue.
Thank you
Dear ***,Western Union is writing in response to the complaint we received from you through the Revdex.com.Western Union has investigated this matter; our records indicate that Money Order #***, was printed on July 5, 2018 by ***, located at 2670 TROOPER RD, NORRISTOWN, PA 19403.The credit for the Money Order was issued to the selling agent on August 09, 2018. On September 12, 2018 we received the Tracer Request regarding this money order from ***.On September 22, 2018 the Tracer request was processed. On September 17, 2018 a letter of explanation was sent to the customer. The customer was referred to further investigate the issue with the agent location where Money Order was purchased, as funds for it are with the agent. In addition, we would recommend the payee to contact the purchaser in order to obtain the information where Money Order was purchased.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected]
Sincerely,The Western Union Executive Resolutions Team
Complaint: ***
I am rejecting this response because: Thank you so much for the reply. Actually I submitted the email to the executive solutions department too. I am attaching the copy related to it. I did talk to them and after a complete conversation the solution from the executives is to contact the purchaser. I already mentioned that I don't have any information related to the purchaser as he was a walk-in customer. I do appreciate if you can look through the matter. The name of the person I spoke in the executive department is Mark G.
Sincerely
I purchaed a money order on 7/20/2018 it was returned by the bank on 8/7/2018. I called Western Union customer Service and spoke with Operator ID #*** and was told the store had cancled the money order. I filled a police report and sent W.U. the information they requested. I was told I would receive a refund with in 10 to 15 days. On 8/20/2018 I was told it was processing and it eould be 15 to receive refund. On 9/11/2018 after still not receiving refund I called W.U. back spoke with "Derrick" ID#*** who said it wpuld be mailed on the 18th. On 9/27/2018 after receiving nothing I called W.U. again spoke with "Lula" ID#*** and "Penelope" an account managet who was rude and hung up on me. I called back and spoke with "Amber" account manager ID#*** who gave me case number *** and said would be processed in 24 to 48 hours. On 10/8/2018 I still had not received anything from W.U. called and spoke with "Max" ID#*** asked for a manager. Spoke with "miya" manager ID#*** who told me it was processing and to give 15 days. This was at least the 5th time I had been told it was processing and I should receive in 15 days. I got the number to the W.U. corporate office from thr Revdex.com website when I started to file my complaint. I contacted W.U. at 1-732-694-2184 and spoke with "April" ID#*** who said they eould create another case [case #***] and someone would call me back by Wednesday or I could call them back. It has been 3 months and W.U. has consistently put me off, lied to me and given me the run around. I havr not received my refund and everytime I call them I am told it will be 15 days and I will receive my refund. This seems to be a deliberate stall tactic in hopes that customers will eventually give up and go away. I have been lied to on multiple occasions and their customer service reps. have consistently been rude, uninforned, and unhelpful.
Dear Mr., Western Union is writing in response to the complaint we received from you dated 10/09/2018 which was addressed to the Revdex.com. In your complaint, you indicate that you were advised that the Money Order refund was sent but you have not received it, you would also like to have it as soon as possible.
Western Union has investigated your case. Western Union issued a refund checks on 10/11/2018 via the following check number(s): *** through overnight delivery under Fedex number: ***.We sincerely regret any inconvenience you have experienced with the refund of your Western Union Money Order. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money order industry. Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected]. Sincerely, The Western Union Executive Resolutions Team
I’ve been trying to resolve this matter on my own till now I need help in getting money owe to me.
used western Union many years never any problems, till now that they owe me money it’s been difficult to collect,
Going back many months not sure if they do this to others waiting for refund hopping we forget about this,
Send money to DEPT of justice that person never received, & no longer at facility. There was two refunds I was suppose to get I did received one for $50. However, other $50. owe never received. They questioned why last name was ***, explained at that time was common law and used that last name did send notorized letter w explanation and now *** is used. Seem this was resolved since $50 ck received, been waiting for remainder $50.
Here’s my info: ***
Received $50. Ck #***
Your attention to this matter greatly appreciated and I thank you!
Dear ***,
Western Union is writing in response to the complaint we received from you dated 10/9/2018 which was addressed to the Revdex.com. In your complaint, you indicate that you are seeking a refund for a money transfer.
We need to obtain information from you but have been unable to reach you. To determine how to proceed, we need to communicate with you to obtain additional information.
We are requesting additional information to enable us to track the money transfer you arereferring to. Please provide the following:
· Money Transfer Control Number (MTCN) · Sender’s name as it appears on the money transfer · Receiver’s name · Transaction amount · City and state where the money transfer was sent from · Destination where the money transfer was sent to We will be glad to assist as soon as we have the requested information.
I assure you that your business is greatly valued and sincerely regret any inconvenience you have experienced with the initial handling of your issues.
Please feel free to follow up with me directly if you have any additional questions or concerns. I am available between 7:00 AM and 2:00 PM (U.S.-Mountain Time), Monday through Friday.
Lisa B
Executive Resolutions
Western Union
7001 East Belleview Avenue, Denver, CO 80237
Direct line: +1 732-694-2131
I made a money transfer through Western Union (WU) from my US bank account to my nieces bank account in the UK on 7/24/18 for $213.78. She never received the money in her account! On 8/11/18 I provided copies of her bank statements, 7/24/18 thru 8/9/18 to WU stating if a resolution could not be made that the funds be pulled back and refunded to me ASAP.
I have lost track of how many times I have called and spoken with customer service only to be told the funds were put in my nieces bank account on 7/31/18 even though they had copies of her bank statements. I eventually received a phone call and was told they were having system issues getting bank to bank transactions to UK banks and I would be getting a full refund. (I did get one for $2.99 transaction fee)
Multiple phone calls later, still being told the money was put in my nieces bank account, I requested an audit. I received an email 9/14/18 that my refund was processed for $213.78 and would be in my bank account within 7 business days. I also received a phone call telling me the same thing. I have yet to receive this refund. I called yet again this morning (10/7/18) only to be told the money was put in my nieces account on 7/31/18.
I GIVE UP! Can you please help me?
Dear Ms.,
Western Union is writing in response to the complaint we received from you dated 10/7/2018 which was addressed to the Revdex.com. In your complaint, you indicate that you made a transaction to your niece that was not completed and you would like to get a refund for it.
Western Union has investigated your case. We identified that the transaction made under MTCN ending in XXX-XXX-7411 was rejected by the receiving bank, then Western Union proceeded on refunding it back to your US bank account;however, your bank declined the refund.
Western Union then processed a refund via a new MTCN or tracking number that you can take to any Western Union location to retrieve your funds. Western Union processed a refund for the principal and charges on 11/07/2018 in the amount of 213.78 via Money Transfer Control Number (MTCN): XXX-XXX-8805 that has been shared with you via a different e-mail. Your refund is available for pick up at any Western Union agent location in WY.
We sincerely apologize for any inconvenience you have experienced with obtaining the specified Western Union refund and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at , and provide the Western Union Reference #: ***. You may also email us at ***@westernunion.com.
Sincerely,
The Western Union Executive Resolutions Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. However, I have written to them since they sent me two different emails, two different explanations, two different MTCN #'s and two different refund amounts. I have picked up my refund against one of the MTCN #s and notified them of their error.
I very much appreciate your assistance in this matter.
Sincerely
financial gave me an option to pay my final payment for my acct#924778583 via check or credit card. They were eager to receive the payment and to use the credit card for that. So I chose to do so and they transferred me to western union to process it. When I spoke to the WU rep., he simply went straight to the point and asked for my card info to process a onetime payment of $706.
When I looked at my credit card statement, I noticed a cash advance fee. It turns out to be that WU has completed the payment as a cash advance payment for ***.
I spoke to my Credit Card and they cant do anything. *** said that they didn't know that that is how WU processes the payment as a Cash Advance and not a regular credit card payment, and they can't do anything about it and blamed WU.
Neither *** Financial nor WU has DISCLOSED to me that processing the payment using my credit card would be done as a cash advance. I would have made *** wait and mailed out a check (which would've cost me a postage) instead of using the credit card.
Dear ***,
Western Union is writing in response to the complaint filed through the Revdex.com regarding an inconvenience with our service. Western Union has been unable to investigate this matter. We have made several attempts to contact you via e-mail. In our communications we have requested that you provide Western Union with additional information to locate the transaction in question. We have not received the requested information from you to date.
Upon the receipt of the information, we will re-open your case and provide a resolution to your inquiry.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at , and provide the Western Union Reference #: ***. You may also email us at [email protected]. Sincerely, Executive Resolutions Department Western Union
I consumer, Western Union FX, I created 23 July 2018 2 transactions, (Deal IDs *** and ***) .
According to the rules of the service, they are obliged to process my transactions within 10 days or return the money back.
My account was blocked without a reason after long calls to agent Western Union FX, more 10 letters to the email ***@westernunion.com, they promised to return the money, but more than 60 days after the transaction my question was not resolved.
My letters are ignored, and the operator answers the calls and asks to wait 48 hours, but after time deadline I am again not received refund and again I call to agent and again he asks to wait 48 hours.
September 17, I received a letter:
'' '' 'Dear Mrs. ***,
Western Union® *** FX.
Please be advised that your refund for Deal IDs *** and *** will be processed soon. Sorry for the inconvenience.
Should you have any questions, do not hesitate to contact us 24/5 by phone or email.
Sincerely
Customer Care Team,
Western Union *** FX '' '' '' '
But the money has not been returned to me yet.
Dear ***,
Western Union is writing in response to the complaint we received from you through the Revdex.com.
Western Union cannot complete your transaction at this time because we cannot verify the information you have provided regarding your transaction in order for us to comply with our legal obligations. We apologize for the inconvenience; however, we cannot provide you with any additional information regarding why your transaction was declined for legal and proprietary reasons. Western Union reviews all transactions separately and a previous decision to approve or decline a transaction does not necessarily result in a decision to approve or decline the use of Western Union’s products or services in the future.
Western Union processed a refund for the principal and charges, this refund was issued to your bank account on October 29, 2018. Please note that bank account refunds may normally take between 3-7 business days to process. In the event that the funds have not been returned to your account within the allotted timeframe, please contact us directly at the number or email address referenced below so we may further assist you.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at , and provide the Western Union Reference #: ***. You may also email us at ***@westernunion.com.
Sincerely,
The Western Union Executive Resolutions Team
Complaint: 13125373
I am rejecting this response because:
I received letter from your support:
"Please be advised that the refunds for your trades Deal IDs *** and *** have been initiated and the funds shall reach your source bank accounts within 2-3 business days."
this letter I received 29 October in the morning, 4 business days have passed I have not received money in my bank accounts, this situation is outrageous i'm waiting for 3 months for a refund.
Sincerely
I have been trying to transfer funds to my father in a different state. Not only did I have to travel to different locations to send the amount, now my father is having difficulty in retrieving the funds in Maryland. I called several times. I was placed on hold for over 30 minutes each time to have someone discourteously hang up on me twice when they could not provide a simple answer to my questions 1) why is my father not able to get the transfer and 2) what location would you suggest he go that can give him the money I have transferred. It has been hell on earth with this company. If he is not able to get the money, I will call tomorrow for an immediate refund (we will see how that goes). I encourage everyone to NEVER EVER EVER USE THIS COMPANY EVER. They have an F rating for a reason and have been involved in various fraudulent actions as can be seen on the Revdex.com website. This is the first and last time using this service. I would rather mail a check. NEVER AGAIN! I will attempt to file a formal complaint. The service is beyond garbage.
H. *** (the sender) sent $200 to her Brother who has a name *** since Sept 4th. he lives in ***. the Western Union put the money on hold. since then we called and exchanged emails a hundred times. they asked for IDs and I sent and then they said there may be a similarity in names with one unpreferable entity. if you google the name (***) you will find 150 Million in the Middle East. the Western Union asked for another ID I sent them one in Arabic because when I sent the Passport which is in both languages they ask for more.
when I called the 1st time the person I talked to gave me a ***@gmail.com. which is %100 is a scam but the phone number I called was the number on the website.
then I called again and I got the right email.
this is it has been going since the 4 th of September. whenever I sent an email I get an automatic reply saying we will replay in 2 Hours.
days went by and no answer yet.
we are so sorry to deal with Western Union. we need our money back. I will advise all ***s do not send money through Western Unions.
Thank you
Dear Mrs.,Western Union is writing in response to the complaint we received from you dated through the Revdex.com.Western Union cannot complete your transaction at this time because we cannot verify the information you have provided regarding your transaction in order for us to comply with our legal obligations. We apologize for the inconvenience; however, we cannot provide you with any additional information regarding why your transaction was declined for legal and proprietary reasons. Western Union reviews all transactions separately and a previous decision to approve or decline a transaction does not necessarily result in a decision to approve or decline the use of Western Union’s products or services in the future.As a result of the aforementioned; our Security department required a copy of your receiver’s Identification for verification purposes. Western Union received the requested information. As a result, Western Union agreed to refund the aforementioned transaction.Western Union truly values your business and sincerely regrets any inconvenience you have experienced as a result of the aforementioned compliance process.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at , and provide the Western Union Reference #: ***. You may also email us at ***@westernunion.com
Sincerely,The Western Union Executive Resolutions Team
Complaint: ***
I am rejecting this response because: we contacted the corporate office. I gave them the reference number that you mentioned but they dont have any clue. I was in the phone with them for 20 min and then they hang up the phone. the guy who was on the phone doesnt know anything I asked about the manager he never gave the phone to another person to talk to.
*** and her husband went to the store to get the money back and they called asking about a 10 digit number should we get for a refund.
Please, we need the 10 digit number so we can get the money back.
Sincerely
Dear Mr.,Western Union is writing in response to the complaint we received from you through the Revdex.com.We have sent you the refund Money Transfer Control Number (MTCN) via separate email. Your refund is available for pick up at any Western Union agent location in VA, USA.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at , and provide the Western Union Reference #: ***. You may also email us at ***@westernunion.comSincerely,The Western Union Executive Resolutions Team
August 31 I wired money to my brother in pa.through western union my brother went to pick up the money and was told there was a problem with the transfer and wouldn't give him the money I sent so they took his name off the transaction and put it in my name.refunding me my money when I went to pick up the money western union refunded the 80.00 I sent but did not refund the 12.50 I was charged to send the amount of money I sent. After numerous calls over the next 19 days I was given the run around and then told that they were going to keep the service fee I was charged and paid. Why should I have to pay for a service I did not receive especially due to no fault of mine
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the complaint we received from you dated 09/25/2018 which was addressed to the Revdex.com. In your complaint, you indicate that you disagree with the refund you received in that you only received the principal amount.Western Union has investigated your concern. On 09/06/2018 Western Union received a call from you requesting a refund. At that time, Western Union confirmed that there were no errors with the transaction that would prevent your receiver from collecting the money sent. For this reason, the fee is not refundable because there was no faulty service provided by Western Union.Please be aware that upon the completion of your transaction, Western Union provided you with a Final Receipt that listed the destination, amount paid, fee, and total amount to your receiver. By funding the transaction you are accepting the terms presented to you on the final transaction receipt.We understand that you claimed your receiver had difficulty collecting these funds. For this reason, Western Union would like to provide you with a promotion code to use when sending a future money transfer transaction. This code will cover your fees on your next Western Union money transfer:XXXX-*** Expires: 12/31/2021The code must be entered exactly as displayed, dash included, in order to be applied correctly. The promotion code is applicable for our retail locations as well as our Web, Mobile and Telephone Money Transfer services, as long as the services are enabled in the sending country. In case you desire to use our retail services, please be aware you will need to inform the agent that you have a promotional code before your transaction is initiated, as it cannot be input after the transfer has been completed.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected],The Western Union Executive Resolutions Team
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the rebuttal we received from you dated 09/25/2018 which was addressed to the Revdex.com. In your complaint, you indicate that you did not agree with the decision to only refund the principal amount of your transaction.Western Union has investigated your concern. On 09/06/2018 Western Union received a call from you requesting a refund. At that time, Western Union confirmed that there were no errors with the transaction that would prevent your receiver from collecting the money sent. Your refund request was processed per your request despite no systematic errors found. For this reason, the fee is not refundable because there was no faulty service provided by Western Union.Please keep in mind that Western Union did provide you with a promo code that is of equal value to the fees forfeited in your dispute.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected],The Western Union Executive Resolutions Team
Complaint: ***
I am rejecting this response because:apparently there was an error which was the reason western union made the decision to refund my money in which such error was not made by me or my brother did they ever consider the error might have been made by the cashier handling the transaction I am not trying to fuss over such a low amount but I am disabled and on disability and don't have money to give away or be taken from me especially for an item or service I did not get
Sincerely
I purchased two $500.00 money order's as I do every month to pay my mortgage. All of the sudden there was a problem with my two money order's got destroyed. Western unuion had me send two check's $30.00 each, non refundable with out proof of purchase, $15.00 if you have the stub.
Well I have both money order #s and a letter from my mortgage company saying they destroyed them for not being legable. "I also had to get both letter's noterised $15. each.
The request form say's if you do not have the stubb are reciept fill out this form"wich I did"
I have both money ordey # and a letter from my mortgage company saying they distroyed them wich I faxed to WU. I got my denial letter and called over 10 times today trying to speak with managment, was on the phone over 3 hour's and got hung up on 12 times :( And sounded like every operator was on the beach in the Bahamas and does not speak good english!!!
I will be fileing a lawsute because I am out $1000.00 In two money orders,two $30.00 "non refundable" for reserch form and Two $15.00 for notery!!! $1090.00
I have both money order #, when and where they were bought "at my work" Western union just made a free $1060.00 they obviously got free $$$
maybe I should open a better company with people who help you and speak english and dont hang up on you all day.
WU You have record's of my two money order's "you are a large company" $1000.00 I my hard earned cash down the drain:(
I Have both money order number's and so do you, so I guess it is a free $1000.00 for you?
Have your operator's take some english classes
Dear Mr.,
Western Union is writing in response to the complaint we received from you through the Revdex.com.On October 09, 2018 we provided you with a full response explaining the information on our Money Order Research Request Forms. On the image we shared with you we could explain that point number four (4) clearly indicates that the customer must submit all available documents ( this part is marked with an asterisk ) along with the $30 USD nonrefundable fee, and below is the list of the documentation you can present which is required for the investigation. Please keep in mind that in addition to the completed, signed and notarized Money Order Research Request form, this documentation must be presented since it is necessary to confirm if you are the rightful owner requesting for the refund.Western Union has received the following documentation to date:· Money Order Research Request form· Two checks for $30 each ( processing fees)We are yet to receive any of the following documentation as a proof of purchase:o The original item (ideal)o The original cash register receipto Other Money Orders purchased at the same location for the same amounto A bank statement or a prepaid card statemento A resident’s ledgeo A police reporto A lease agreemento Any sort of contract or agreement verifying the intended purpose of the paymento An official letter from the store is accepted ONLY when the total amount in question is no more than $700. The letter should contain the following details:o The customer’s full nameo The full purchase details: amount, date, Money Order#o An official signature & stamp from the selling locationOn October 10, 2018 you requested us to keep your case open since you were going to try to obtain the documentation. To date, we have not received a response from you with the documentation.Upon the receipt of the documentation we will reopen your case.Sincerely,The Western Union Executive Resolutions Team
Dear ***,
Western Union is writing in response to the complaint we received from you through the Revdex.com.
Western Union has investigated this matter. Our records indicate that on November 03, 2018 you emailed us to inform that you were able to obtain the funds back through ***.
On our previous telephone conversations, I informed you that we were going to waive the processing fees you paid to have this matter investigated. Our records indicate that you sent two checks for the amount of $30.00 each.
Western Union processed a refund for the principal and charges on November 09, 2018 in the amount of $60.00. The refund MTCN details have been sent to you via separate email. Your refund is available for pick up at any Western Union agent location in CA, USA.
Please visit a Western Union location in CA, USA and complete a ‘To Receive Money Form’ with the following details:
Sender: Western Union Financial Services
Receiver: ***
Please ensure to present a valid government issued Identification when retrieving your MTCN. If you cannot claim these funds within 30 days from the aforementioned issued date, you will need to contact us at the number referenced below in order to be issued with a new MTCN.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected].
Sincerely,
The Western Union Executive Resolutions Team
Complaint: ***
s well $15.00 for each request, "$30.00" Although I am happy to get my $60. back I will never do buisness with this company agian. They really need to make it clean in the money order requist form "maybe in bold print at the top" Without a reciept are stub dont waste your time and hard earned $ trying to get a refund!!! I did everything I could to try and get my $1000.00 back with western union "even though I had the money order number's and they knew they were never cashed" I spent countless hour's on the phone to 20 different people at western union since mid June 2018, been hung up on a lot transfered to every department thinkable all for a stupid $1000.00 wich I did not get back from western union "$60.00" thank's ! I spent over four month's dealing with this company. They have the worste customer servise I have ever delt with. You call them and when you finally talk with someone it sound's like a big party in the background. I wish I would have wrote down all the rude employees ID # at western union but the list would be to long! I did finally talk to a couple helpfull people this past week trying to get my $60. but 2 out of over twenty is not good. I wasted so much time and energy dealing with this Horrible copany, truly I don't understand how stores and bank's allow this company to exist in there stores? "I guess because people have no other way of sending $ out of the country. As for Georgina, Not helpfull at all. Spoke with her one time, "left coutless voice massages, never called back. Called her a few times last week when having trouble trying to get my $60. refund! Mailbox full! Are you kidding me someone at corparate office has a full mail box?
I am rejecting this response because: Although I was finaly able to retrieve a $60.00 refund after spending countless hours on the phone with western union and being hung up on several times, it took me over three day's of calling western union, going back and forth to the bank, having the bank call western union! Honestly they should have refunded my notary charges a
I am tired of writing, and dealing with Western Union. I think I may try and open a company with good customer and employee service skills that make it easier and more plesant for people to send and recieve $ and to talk with a nice human being when trying to get a refund are deal with any other issues they may have.
My issue is resolved for my refund with western union, but my complaint with the Revdex.com No! Western Union is the worste company I ever dealt with and will try my best to never deal with them agian!
Sincerely
I mail my *** payment every month. I use Western Union money orders. I mailed the payment for September 2018 on August 8,2018 ,apparently it was not received. Lost in the mail. I mailed the receipt and the 15 dollar processing fee. Well, they cashed the processing fee September 19, 2018 , but did not put a stop payment on the lost money order. I emailed Western Union and received an answer; stating if the form is ,on the back of the receipt is complete and legible . Which it is complete and legible. I have the documentation, Why wouldn't they check that first before cashing the processing fee. Apparently it seems ,they plan on absconding with my money and not address the issue of refunding the lost money order. I just want to let everyone know, beware of using Western Union money orders . I hope ,I receive my refund.
I bought a money order filled it out and wasn't used for purpose intended.Been seeking a refund and customer service is very poor they refuse to give me my money back. Very complicated nobody knows anything. Seeking refund in full.
Dear ***,Western Union is writing in response to the complaint we received from you dated 9/20/2018 which was addressed to the Revdex.com. In your complaint, you indicate that you are seeking a refund for a money order.An investigation into your concerns was conducted and we have received a tracer request without fee from you on 8/15/2018. The Money Order is altered, therefore we sent you a letter requesting additional information and proof of purchase (exact location where MO was bought) on 8/21/2018.Unfortunately, we have not received any requested information and the processing fee as of today. Once we receive the requested information, your request will be processed.I assure you that your business is greatly valued and sincerely regret any inconvenience you have experienced with the initial handling of your issues.Please feel free to follow up with me directly if you have any additional questions or concerns. I am available between 7:00 AM and 2:00 PM (U.S.-Mountain Time), Monday through Friday.Lisa BExecutive ResolutionsWestern Union12500 East Belford Avenue, Englewood, CO 80112Direct line: +1 732-694-2131
I have been getting the run around from them for months regarding a money order I cancelled. I paid 35 dollars to cancel a money order for 121 dollars back in july. I purchased the money order but lost it. They now have 156 dollars of my money and I have been trying to get it back. They have had me jumping through hoops and still wont refund my money.
Dear ***,Western Union is writing in response to the complaint we received from you dated 9/20/2018 which was addressed to the Revdex.com. In your complaint, you indicate that you have been having issues trying to obtain a refund for a lost money order.Please be informed that we received Research Request from you on 07/23/2018. Because you did not provide any part of Money Order, the investigation takes 6-8 weeks in order to investigate if you are the true owner of the funds.Your claim was processed on 09/05/2018, however, your name was unreadable, thus we sent you a letter asking you to provide your full name on 09/06/2018. Since that date, we had not heard anything from the you until you filed a complaint through the Revdex.com.We have updated your information and have issued a refund check that has been sent via USPS, please allow 10-15 business days for mailing.Western Union considers this case closed.Lisa BExecutive ResolutionsWestern Union7001 East Belleview Avenue, Denver, CO 80237Direct line: +1 732-694-2131
I sent 100 dollars to my friend. whome ive sent money to before.. she couldnt pick it up they said I sentt it to california...which is wrong because I used what was in my history. then she couldnt pick it up a second time. they said because she already receieved too much money. they told me tell her to try again tomorrow. first of all I know for a fact the eroor code was wrong shes homeless and hasnt ben westerend unuioned money in months and second of all why would she try again tomorrow... so I asked for it to be cancelled. they refunded me 100 dollars and are keeping the $12.99 fee. saying I used their services....ill never use their services again...
Dear Ms.,
Western Union is writing in response to the complaint we received from you dated 9/19/2018 which was addressed to the Revdex.com. In your complaint, you indicate that you made a transfer that presented issues at the time it was paid out to the receiver and you would like to get the refund of the charges of the same.
Western Union processed a refund for the charges in the amount of 12.99 USD. This refund was issued to your bank account on 9/21/2018. Please note that bank account refunds may normally take between 3-7 business days to process. In the event that the funds have not been returned to your account within the allotted time frame, please contact us directly at the number or email address referenced below so we may further assist you.
We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected].
Sincerely,
The Western Union Executive Resolutions Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
Per Tracking number (MTCN) *** I initiated a Western Union wire by phone. Once the transaction was completed I was informed it would take 4 or 5 business days. For this reason I immediately called Western Union to cancel. However, two weeks later this charge is still showing up on my bank s
*ent.
Dear *** Western Union is writing in response to the complaint filed through the Revdex.com, regarding a transaction initiated on August 29, 2018 under MTCN *** provided in your complaint. Western Union has investigated this matter. Please be advised that our records reflect the money transfer initiated on August 29, 2018 was for a principal amount of 20.00 USD plus 4.99 of the service charges, which is a total amount of 24.99 USD and not 30.00 USD as indicated on the complaint. The order was cancelled per your request on the same day and our system confirms that the cancellation was successfully processed. When a customer sends a money transfer using our service, we do not “charge” the customers card unless the order is successful. We simply “authorize” the card for the amount of the order. If the transfer is not approved, or is cancelled by the sender, the charges are not applied. Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: 40540342. You may also email us at [email protected]. Sincerely, Executive Resolutions Department Western Union
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I sent $924.99 to Germany for my family and the person who was picking up the money couldn’t get it because of her ID didn’t match what WesternUnion had on their information so she was unable to get the money, However later that night it was posted as being picked up by the receiver which is untrue. I contacted WesternUnion and filed a claim stating it wasn’t picked up. They spent over a month investigating it and I called them and they said to give them 5 more days. So I called back today 9/17/2018 in the morning and their trying to say that the receiver picked it up so I’m asking for a signed documentation with the signature from her. I am very unsatisfied with the way they handlers my claim and I wanted a refund for the money they still owe me.
Dear Ms.:
We are writing in response to your recent complaint to the Revdex.com (Revdex.com). In your complaint, you stated that your August 15, 2018 Money Transfer Control Number (MTCN) ending in *** was not collected by your intended receiver. You are requesting a refund of your funds.
Western Union has investigated your concerns; Our records indicate that on August 15, 2018 you sent a money transfer transaction from North Port, Florida totaling $835.00 to a consumer located in Dallas, Texas.
MTCN: ***
On August 15, 2018 at 2:59 PM Eastern Standard Time, you initiated a transfer for $835.00 to *** in Dallas, TX.
On August 16, 2018 at 5:48 PM Eastern Standard Time, a person with identification bearing the name of *** went to an agent location in Texas to retrieve the transaction and provided the Money Transfer Control Number, sender’s name, place of origin, and the amount expected. Western Union’s policies and procedures were properly followed, and the transaction was paid correctly. A refund is not available as the funds were paid to the named payee as directed.
Please note that all Western Union money transfers require the Money Transfer Control Number (MTCN) as well as a valid government issued Photo Identification(s) to be released for payment.
Due to consumer protection and privacy laws, we are unable to release additional information regarding the recipient and the paying agent location without a validly issued and served subpoena. Western Union is willing to assist law enforcement with their investigation.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected].
Sincerely,
The Western Union Executive Resolutions Team