The Western Union Company Reviews (%countItem)
The Western Union Company Rating
Address: 7979 E Tufts Ave, Denver, Colorado, United States, 80237
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I purschased 3 100.00 money orders numbered . Sometime on 6/23/18 the money orders were stolen from my car. I went to *** supermarket where I purchased and they were able to locate the purchase and give me the money order numbers referenced above. I contacted western union customer service that informed me that the money orders have not been cashed even still on this date 7/26/18. I followed the procedure to place a stop payment. I have faxed the police report with the stop payment req form twice and emailed it\. Every time I call I get a different answer as too getting my funds back . some rep tell me they have received it and it takes 30 days then other reps tell me they haven't received it. today I call 4/26/2018 they tell me they have not got any faxes or email. both faxes I have confirmation. I asked to speak to a supervisor and am transferred to a line that just rings all day. they have not done anything to try to help me. I have done everything they requested but they just lie and tell me they have no received my request.
Dear *** Western Union is writing in response to the complaint received from you through the Revdex.com. Our records confirm that the documentation was received from you on June 28, 2018. The investigation normally takes 6-8 weeks per standard procedures. Please be advised that we proceeded to expedite your request and the resolution was mailed on August 2, 2018 to the address indicated on the form. You should allow 7-14 business days to receive the refund. In the event that you do not receive the refund checks within the allotted timeframe, please contact us at the number or email address referenced below so we may further assist you. Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected]. Sincerely, Executive Resolutions Department Western Union
I had to use a credit card to pay my car note. I recently lost my fiancé suddenly and sank into a deep depression and got behind on my note. I was told to use a credit card I had to call western union to do so. While on the phone with the rep I repeated the code several times and they repeated it back to me and gave me the Mtc number. The following day I called my finance company to be sure they received the payment to which I was told they hadn’t received the payment. I’ve spoken with several reps from western union and have been told something different everytime. This has taken up my entire day and caused severe anxiety. They admitted to sending it to the wrong company but no one can tell me where my money is or how to retrieve it. Meanwhile my car is due to be repossessed and they can’t tell me where my $550 is. I’ve spoken with at least six people over the phone today and no one could help. One rep told me I could go into a western union store and they could resend it to the correct company so I went and tried to do that to no avail as they said there is no record of me ever sending anything. I have the original mtc number and several reference numbers they gave me and no one can find my transaction. I have never in my life dealt with such incompetence. This has caused me to have numerous anxiety attacks today, my car could be repossessed and no one at this company seems to have a clue as to how my money can be approved and sent to the correct company. I will never use them again!! The customer service is terrible!!!! The reps have no problem solving skills whatsoever nor do they have any knowledge of their own system!!! I will be suing the company if any other fees are incurred or if my car is repossessed as I have the confirmation emails they sent, recorded phone calls and the confirmation from my credit card company as well!!
Dear Mrs.,
Western Union is writing in response to the complaint we received from you through the Better Business Portal.Western Union has investigated your concerns; Our records indicate that on July 23, 2018, you sent a transaction to *** totaling $550.00.MTCN: ***We have received confirmation from our Quick Collect Department and our records indicate that the transaction was successfully acknowledged by *** on July 24, 2018. The Account number we have in our record as well was ***.Please confirm if you still would like to receive the funds, in that case we will request for a funds reversal.Sincerely,
The Western Union Executive Resolutions Team
Did an online transfer bank to bank on July 18. Which states in the Western Union app 6 days to be complete. The money was taken out of my account on the 18th of July. Posted to my account on the 19th. Received an Email confirmation on th18th, another one on the 19th saying my money from my back has been received and we be available on the 24th of July. Today is the 25th, the money isn’t available. Called to see why isn’t the money available in my bank account. Was told from one costumer rep that it takes 2-3 days after the 6th day. So I should wait another 2-3 days. Asked to speak with a supervisor because nowhere in fine print, nor on the app it states it’ll take 2-3 days after the 6th day. I would’ve use this service had I known that. Spoke with a supervisor named Carlos who basically told me the same thing. I asked him, so the advertisement for 6 days bank to bank transfer is a complete lie. His answer was yes. That money was for gas money to make it to work. I’ve been out of work now for 2 days because of a lie WesternUnion is advertising.
Dear Mr.:
I am writing in response to your recent complaint to the Revdex.com (Revdex.com). In your complaint, you expressed concern that your recent Western Union direct to bank money transfer was not processed in the 6-day time frame quoted for the transaction. You stated that our Customer Service Representatives kept stating that it takes 2 to 3 days after the quoted 6-day time frame. You are requesting that we change the direct to bank money transfer time frame indicated on our website.
Western Union has investigated this matter and our records show that your transaction experienced a processing delay. The normal processing time frame for a direct to bank money transfer in the United States is 6 days. Our online disclaimer states, Funds may be delayed or services unavailable based on certain transaction conditions, including amount sent, destination, country, currency availability, regulatory issues, identification requirements, Agent location hours, differences in time zones, or selection of delayed options. For Internet and Telephone Services you must use a credit or debit card issued by a U.S. bank. Qualifying PIN-based debit cards are accepted at participating Agent locations. A card issuer cash advance fee may apply. See Send form or online Terms & Conditions for details.
Please accept our apology for the delay and inconvenience this matter may have caused you. Western Union considers this case closed. If you should have any additional questions or concerns, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #***. You may also email us at [email protected].
Sincerely,
The Western Union Executive Resolutions Team
Complaint: ***
I am rejecting this response because:Yes it states that certain transfers can be delayed or put on hold. Clearly my transfer wasn’t delayed, nor put on hold for any reason. The representative I spoke with admitted that it takes up to 2-3 days after the 6th day. In my case this is what exactly happened. So the next step is to file a complaint with the FCC, then the Attorney General. Clearly western union is false advertising.
Sincerely
On May 4,2018 I requested a replacement money order from western union in the amount of $294.57 the money order was 6 years old. I was told I needed to fill out a track and replace form, provide them with the original money order and a payment of $30 which I complied. 35 days later I found that they had cashed the $30 money but had no record of the original money order I was requesting to be replaced. I was asked to fax them a copy of the money order which I again complied and waited another 30 days before I contacted them again. I was then informed that the money order in which I was requesting had been cashed. Now I a furious! I contact the western union head quarters via email on or about June 19, 2018 I received a email from product support person Nergina G who informed me that the form that was suppose to accompany my original money order for $294.57 was missing. I was asked to fill out the form again via email once again I complied. In follow up emails I was informed that the funds for my money order was available and had not been cashed and I would be receiving a money order in 20 to 25 days in the amount of $262.07 because the money order has depreciated in value and I would also receive my $30 back to track and replace to which I agreed and requested that they just send my money. Fast forward to July 25, 2018 as of this date I have yet to receive my money. When I contacted them again via email I was told that the $30 was processed on July 18, 2018 and the $294.57 or $262.07 will take a bit longer. Western Union is refusing to return my money after I have complied with everything they requested.
Dear ***,Western Union is writing in response to the complaint we received from you dated 7/25/2018 which was addressed to the Revdex.com. In your complaint, you indicate that you have not received a refund for your depreciated money order and the fee you submitted.Our records indicate that we had to retrieve your funds from the state due to the age of the money order which was classified as abandoned property and the check was sent to you on 7/23/2018 and takes 10 to 15 business days to reach you via USPS.The fee was also refunded to you on 7/18/2018 and also takes 10 to 15 business days to reach you via USPS.Western Union considers this case closed. If you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: *** .You may also email us at [email protected]
Sincerely,The Western Union Executive Resolutions Team
I have been trying to get my money back from Western Union for a money order that we bought over a year ago to pay for my daughter's passport but she misplaced it. We recently moved and found it. The money order doesn't expire because I gave them money for it (so I thought). I deposited it to my account and it was returned and my bank charged me a $20 returned check fee. Now I am out $45. Western Union says the MO depreciated and is only worth $11 now! How? I gave them $25 to guarantee funds. I asked to speak to a supervisor and 2x they sent me to a line that no one answers. The 3rd time someone answered but as soon as I requested my money back, including the $20 fee, she put me on hold for over 30 minutes. I got tired of waiting and hung up. Is this legal? How can I get my money back? Nowhere on the stub Or the money order does it state that it will depreciate after one year. I would not have deposited into the bank.
How many people have they cheated out of their money like this? Had I reported it lost, they would charge a fee to refund my money. From what I understood it would be $35 fee to get $25 back.Every option given to receive a refund has fees attached and they are only giving me back $11. How can they get away with this?
Dear ***,Western Union is writing in response to the complaint we received from you dated 7/23/2018 which was addressed to the Revdex.com. In your complaint, you indicate that you want a refund for the face value of a depreciated money order and a reimbursement of a bank fee.Please be advised that if a money order is not cashed in a timely manner they do depreciate. The money order terms and conditions may be found at www.westernunion.com and on the money order stub as well as at the agent locations where money orders are purchased. Unfortunately, we cannot honor the face value of a depreciated money order.To address your request for compensation of bank fees:Your compensation amount iis also addressed in our Terms and Conditions by visiting https://www.westernunion.com/us/en/terms-conditions.html.All transactions: (i) which exceed certain amounts; (ii) to certain destinations; and (iii) that implicate certain regulatory issues or consumer protection issues are subject to Western Union’s terms and conditions. Specifically, Western Union shall not be liable for damages whether caused by negligence on the part of its employees, suppliers or agents or otherwise. Additionally, Western Union’s terms and conditions specifically state that unless you have obtained a higher liability limit by calling Western Union’s Customer Service Number and paying an additional fee, neither Western Union nor its agents shall be liable for any indirect, special, incidental, consequential, exemplary or punitive damages or the like.We need to obtain the money order number from you but have been unable to reach you. Please contact me directly so that I may assist you in retrieving the value of the depreciated money order.Best Regards,Lisa D BExecutive Resolutions TeamExecutive Resolutions Specialist12500 East Belford AvenueEnglewood, Colorado 80112(732) 694-2131
Dear ***,Western Union is writing in response to the 2nd rebuttal we received from you dated 8/22/2018 which was addressed to the Revdex.com. In your complaint, you indicate that you have not received adequate correspondence from us regarding your money order issue, and that you are requesting face value of depreciated money order and bank fee compensation.As previously communicated, we will require the completed money order stub or the attached form and supporting proof of purchase documents to process a refund for the depreciated money order, and as previously mentioned we will waive the processing fee. We did receive your email confirming the money order number.Our position regarding your compensation request has not changed.All transactions: (i) which exceed certain amounts; (ii) to certain destinations; and (iii) that implicate certain regulatory issues or consumer protection issues are subject to Western Union’s terms and conditions. Specifically, Western Union shall not be liable for damages whether caused by negligence on the part of its employees, suppliers or agents or otherwise. Additionally, Western Union’s terms and conditions specifically state that unless you have obtained a higher liability limit by calling Western Union’s Customer Service Number and paying an additional fee, neither Western Union nor its agents shall be liable for any indirect, special, incidental, consequential, exemplary or punitive damages or the like.This will be the last rebuttal that we will respond to through the Revdex.com, and Western Union considers this case closed until we receive the required documents.Again, please feel free to follow up with me directly if you have any additional questions or concerns. I am available between 7:00 AM and 2:00 PM (U.S.-Mountain Time), Monday through Friday.Best Regards,Lisa D BExecutive Resolutions TeamExecutive Resolutions Specialist12500 East Belford AvenueEnglewood, Colorado 80112(732) 694-2131
Complaint: ***
I am rejecting this response because: NO you are are "available" during those hours because you don't answer the phone. I have made many calls and left voicemails a few times. I responded to this via email.
Sincerely
My money order was stolen, I emailed my documents on 06/21. I never received a response from anyone letting me know my documents were received or anything, so I emailed a message asking did they receive and still no response. I sent my documents again on 07/03, still no response so I called and the rep at that time told me they did receive on 06/21 and 07/03. I said okay well why didn't you all respond to let me know? She said because we don't and you have to call us (blank stare). I said that is horrible practice as a business, that some type of contact should be made with the customer to let them know. She tells me to call back after 30 days. I called today twice, they basically said that they were going to go off the last document sent I said that's crazy because its the same paper work. I said the refund should go off the original date the documents were received. I sent another email today to prove to them I sent the first document on 06/21.Im really upset about this, I have to wait another 30 days now.
Dear Ms.,
Western Union is writing in response to the complaint we received from you which was addressed to the Revdex.com. In your complaint, you indicate that : you are concerned about a refund request for a money order. Western Union has investigated this case. A refund has been issued to you on 8/02/2018 and was received by you on 8/05/2018via overnight delivery.
We sincerely regret any inconvenience you have experienced with the refund of your Western Union Money Order. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money order industry.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: 3570554. You may also email us at [email protected].
Sincerely,
The Western Union Executive Resolutions Team
I purchased a money order on June 15th in the amount of $317.00 (at ***: 3425 Ingersoll Avenue. DSM IA 50312) I believe the money order was stolen and cashed by a sales associate that works at the place where I purchased the money order. The reason why I believe someone that worked at the grocery store did it is because I shop there frequently and always get a bill of sales receipt with the money order every time I purchase one from that location. On that day I was not provided with one. I was told they can do nothing for me because the entire money order was gone. I contacted a supervisor and was provided a duplicate bill of sales.
I was denied any refund assistance from the grocery store that I purchased the money order at.( ***: 3425 Ingersoll Avenue. DSM IA 50312) They told me that I had to take it up with WU.(Western Union)
I contacted WU and told them I had a local police detective willing to take action but, they need the name of the person that cashed the money order.
WU said they can indeed provide the name of the person that was identified as the purchaser on the money order and the place where the money order was cashed. However, they can not supply me with a refund because it was blank when it got stolen.
I've contacted WU several times and each time I do they tell me that the information is not in the system yet and to give it some time.
It has now been an entire month. I believe they have the information but, they are refusing to supply me with it because they know they are at fault.
They also refused to report it to their fraud department and handle it as a theft.
I've been very patient.
I think It's an unethical business practice to not override corporate policy and offer a full refund in this unique situation.
They would not even allow me to leave them the officer's name that's handling the investigation.
(I contacted WU western union immediately)
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the complaint we received from you dated 07/24/2018 which was addressed to the Revdex.com. In your complaint, you indicate that you were requesting a refund of your Money Order.We sincerely apologize for the problems you have experienced.An investigation into your concerns has been initiated at this time and we will provide you with our findings as soon as possible. Unfortunately, we have been unable to attain a resolution yet, despite our best efforts. Please be assured that we will respond to you, under separate cover, once the investigation is concluded.Sincerely,The Western Union Resolutions Team
Complaint: ***
I am rejecting this response because:
The money order number is ***
Can you also see if they can provide you with the location or the institution that the money order was cashed. Its illegible on the photocopy they provided me with.
Sincerely
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the rebuttal we received from you dated 08/30/2018 which was addressed to the Revdex.com. In your rebuttal, you indicate that you would like to know at which institution the money order was cashed.Unfortunately, Western Union does not have any details regarding the specific branch that cashed the money order. We can inform you that Wells Fargo is the name of the institution that cashed the money order.We recommend that you contact Wells Fargo directly if you choose to further inquire about any additional details regarding the money order.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected],The Western Union Executive Resolutions Team
I sent my own self a western union for 150.00 they had a 12.00 fee attached with it well I did not see the whole tracking number before I just clicked away thinking I have the last 4 of the tracking num I will be ok because it is sent to me from me. well they could not pull up the number then my problems started the western union employee said that I need to cancel the transaction and so that is what I did she failed to tell me since I was sender and receiver that I had an email with the full tracking number on it so canceled it thinking ok it will be back on my card in no time that was not the case is still not the case they told me they would call me back every day for almost 3 weeks so I got extremely upset spoke with manager and they basically said trust me I will call u back this case is way overdue since the 25th of June so after 3 and a half weeks of them not calling me back I call my credit card company and have them retrieve it back which will take 7-10 business days. This is ridiculous and very hard on us but they western union company has extremely poor customer service and are not helpful at all I still to this day have not got a call back from them and was promised by 3 of there managers and if the customer service people don't know what to do they usually hang up on u I will say half of them that I spoke with did just that, just hung up on me very unprofessional and very low ratings should be given to there customer service rep
Dear Ms.,
This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced. Please be advised that we have been attempting to establish contact with you to obtain your *** Card details; however, we were unsuccessful. If you require further assistance, the *** Card Number is required. Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected].
Sincerely, Executive Resolutions Group
I Sent some money to mexico, and the person I sent it to, was not able to get the money, it was picked up by someone else and I called the number they have on the receipt, an investigation was open, but I requested more information about it, they told me I had to call the police, I asked them for a phone number or a number where I can call and he told me they didn't had any fraud number just to go directly to the police department, I requested copies of the investigation report or at list something to show me the person's signature and he told me I needed a court order in order to provide me that information. I think they should provide their customers with more information, not just like " there is nothing we can do" and my money is now gone
Dear ***,
Western Union is writing in response to the complaint we received from you dated July 19, 2018 which was addressed to our corporate headquarters.Western Union has investigated your concerns; Our records indicate that in May 05, 2018, you sent a transaction from USA totaling $50.00 to a consumer located in Mexico.MTCN: ***On May 05, 2018 at 12:26 PM Eastern Standard Time, you initiated a transfer for $50.00 to *** in Mexico.On May 15,2018 at 14:43 PM Eastern Standard Time, a person with identification bearing the name of *** went to an agent location in Mexico to retrieve the transaction and provided the Money Transfer Control Number, sender’s name, place of origin, and the amount expected.Please be advised that we performed a full investigation of your case and made a business decision to refund your money.Western Union processed a refund for the principal and charges on August 21, 2018 in the amount of $60.00, the details of the Money Transfer Control Number (MTCN) refund were sent to you via email address. Your refund is available for pick up at any Western Union agent location in Mexico.,Sincerely,The Western Union Executive Resolutions Team
I purchased 3 western union money orders. Hello,
I purchased 3 money orders from western union to pay my rent. The money orders were stolen from the rent box at my rental office where I dropped them off. I contacted western union to find out if they were cashed and they said they were. They then sent me copies of the cashed money orders and it shows that someone wrote over them and fraudulently cashed them. Since then, I have been trying to get a refund to no avail and am facing eviction from my home. I can’t even get them to tell me where the money orders were cashed. I can’t tell from the copies they sent me. I have talked to many different people saying they would find out and email me back and have not heard a thing. Every time I call I get a different person who barely speaks English so I can’t tell half of what they are saying and they also don’t know what is going on with my case. I would like an immediate response and refund. I have NEVER experienced such poor customer service in my life. This has been going on for 10 months now.
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the complaint we received from you dated 07/20/2018 which was addressed to the Revdex.com. In your complaint, you indicate that your money orders were stolen and you are awaiting a refund.Western Union received the completed Forgery affidavit and Acceptance letter along with any pertinent documents such as police report, or copy of the Money Order prior to it being altered on 05/29/2018. We have forwarded your claim to the Western Union Forgery Department. The Western Union Forgery Department is coordinating with the Bank of First Deposit (BOFD).At the time of presentment, a BOFD is obligated to warrant that the Money Order has not been tampered with or altered to change the obligation of the party that is being paid and that all signatures are authentic and original. Western Union does not guarantee that payment will be recovered from the BOFD.Western Union will be acting on your behalf to collect the funds from the BOFD. Final determination will be made by the BOFD after conducting their internal investigation.The average time to resolve a forgery claim is 90-120 days and in most cases a BOFD will not provide a resolution prior to 120 days. Western Union cannot expedite this process since it is fully conducted by the BOFD.Thank you in advance for your patience and cooperation in getting this matter resolved. Please feel free to contact us if you have any questions.Best Regards,Western Union Executive Resolutions Department
I have been using Western Union for over ten years. All of a sudden I can't receive or send anymore. They have me no reason, actually they implied that I was doing something wrong. I think this is ridiculously unfair. They have lost money, and if anyone should be questioned it's them.
I made out a money order to *** for $100.00 from western union . I just found out it was cashed and I do not know from whom . I had to get a tracer and pay $15.00 and send *** another money order in which they cashed . *** claims they never received my $100.00 and have treated unfairly . I have reached out to western union and can not talk to anyone . They are playing games as well
Dear *** ,Western Union is writing in response to the complaint we received from you thorugh the Revdex.com portal.Western Union has investigated this matter. Our records indicate the following:Money Order: ***, was already processed on July 23, 2018 and a photocopy of the cashed Money Order was sent to you on the same day. It appears that this money order was cashed on July 09, 2018.In addition, our records indicate that you reached out to our call center asking us to send you the forgery forms. They will be sent out today on July 31, 2018.We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.Western Union considers this case closed. If you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected],The Western Union Executive Resolutions Team
On 3 April 2018, I ***, purchased two money orders from western union to make a mortgage payment, totaling $620.00. I mailed them and they were fraudulently cashed. I started the refund process with western union in april 2018. I mailed them the documents they required of me on 12 June including a notarized affidavit and cover letter along with all other receipts of the money orders, they arrived 14 June 2018. Western union still claims they didn't receive the letter and told me to email the documentation on 4 July 2018. They are now claiming they have not received the email either and asked me to email them again. It has been over three months since I have started this process, when asked to be transferred to a supervisor they transfer me and leave me on hold for up to an hour then disconnect the call.
Dear ***,Western Union is writing in response to the complaint we received from you dated 7/10/2018 which was addressed to the Revdex.com. In your complaint, you indicate that you have requested a refund for money orders that were fraudulently cashed.I am a specialist for the Executive Resolutions team at Western Union’s corporate headquarters and I have investigated your case. Our records indicate that we received a forgery request from you; however, we must have a form filled out for each money order separately and this was communicated to you on 7/16/2018.Please complete the attached documents for each separate money order you wish to have reviewed by the bank of first deposit.Once the Forgery affidavit and acceptance letter has been returned to the Western Union Forgery Department, we will forward your claim to the Bank of First Deposit (BOFD). At the time of presentment, a BOFD is obligated to warrant that the Money Order has not been tampered with or altered to change the obligation of the party that is being paid and that all signatures are authentic and original.Western Union does not guarantee that payment will be recovered from the BOFD. Western Union will be acting on your behalf to collect the funds from the BOFD. Final determination will be made by the BOFD after conducting their internal investigation. The average time to resolve a forgery claim is 90-120 days.I assure you that your business is greatly valued and sincerely regret any inconvenience you have experienced with the initial handling of your issues.Please feel free to follow up with me directly if you have any additional questions or concerns. I am available between 7:00 AM and 2:00 PM (U.S.-Mountain Time), Monday through Friday.Best Regards,Lisa D BExecutive Resolutions TeamExecutive Resolutions Specialist12500 East Belford AvenueEnglewood, Colorado 80112(732) 694-2131
FIRST- I sent money to china via western union. I cannot read the mtc number. but the date was May of 2017, and I know who I sent it to. that along with my info should be enuff to pull the transaction up, and they would see it was not picked up, and would refund me. that one was for $180! well, I made a mistake on the form as far as who was to get the money, so china told me they couldnt accept it. and that I should come and get a refund. this is the one I would need them to do a small amount of research with the info I do have to see that china never picked it up.-$180 with a 14 dollar fee. I tried to get this refund back about a week later, and western union said there was nothing there. so I thought maybe it hadnt come thru yet. so, I waited. meanwhile , and SECOND I sent money via western union again to a different china location. this one they picked up, BUT they made a mistake and issued me a refund of $84. I have a mtc number for this second one. when I went to collect my money on this second one...AGAIN they told me there was nothing there. in this one I contacted the china business who swears that they checked with accounting and that they did retrun my money and they give me the same mtc number!
so I wanted western union to research both of these. on april 20th 2018 I sent a letter certifed mail with return receipt to western union. the letter told them the story of the first western union and what had happened. it was signed by leslie gutierrez at the address given. western union customer care center po box 6036 englewood, coloroda, 80112. _IGNORED havent heard a thing! sent a second letter also certified with return receipt on may 25th 2018. signed for again, and again IGNORED!
so, thats almost 250 dollars that western union owes me. why didnt I call them???well I did this week as a matter of fact. after telling this huge, whole story, I get put on hold for ever, then???of course the calls fails and hangs up on me. it was NOT my phone either as it was a land line. so they cannot say that my cell died. it did not. I was hung up on their end after being ignored after sending 2 certified letters, and spending wayyy to much time on hold!
I do not recommend using western union anymore. it is a quick way to get money taken and never to see it again!
Dear Ms.,
Western Union is writing in response to the complaint we received from you dated 7/7/2018 which was addressed to the Revdex.com. In your complaint, you indicate that you made two transactions that for several reasons could not be completed and you would like to get the refund on both of them.
Western Union has investigated your case. We have found that there was only one transaction that could not be completed. We can see that the second transaction you are referring to was completed and successfully paid out to the receiver under MTCN ***.on 2017-05-23, due to this, there is no refund available for the same.
Western Union processed a refund for the principal and charges for the transaction that could not be completed on 7/31/2018 in the amount of 190.00 USD via Money Transfer Control Number (MTCN) ending in *** that was provided separately to your e-mail. Your refund is available for pick up at any Western Union agent location in Texas.
We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected].
Sincerely,
Brandon F
Executive Resolutions Specialist
12500 East Belford Avenue
Englewood, CO 80112
Western Union Financial Services
Phone Number 732-694-2911
Fax Number 1-720-864-0422
Revdex.com:
I have accepted western unions answer. I am appreciative that I am getting one of the 2 refunds that I have requested back. I have always felt that it was the comany in CHina that is lying repeatedly about giving me a refund. I will send them directly a copy of the Revdex.com report and try thru them to make them refund my money. thankyou Revdex.com.
Sincerely
RE: Transaction # ***
Complaint in regards to Western Union Financial Services, Inc. P.O. Box 6036, Englewood, CO 80155, USA. Two cases when money been held without a reason, contacting or asking any involved party any questions even though I am customer for several years and my phone number and email are readily available.
On July 2nd of 2018 I sent money to my brother. Money should have been become available for a pick up after 48 hours. Today is July 6th and money still been hold by Western Union. When I called Western Union Customer Service (1.800.325.6000) today I was told the transaction was under review because it was suspicious.
The questions from the Customer Service representative of Western Union went like this after I provided transaction number, names, amount sent, sender's and recipient's locations:
- Why are you sending this money?
- How this money are going to be used by the recipient?
- How do you communicate?
I gave answers, but Customer Service Representative was either following script without thinking or was not willing to hear. I had to ask several times to talk to her supervisor. Responds were Supervisor is not going to help. Only after my 3rd request I was told she will connect me with supervisor. I was told Supervisor will call within 15 minutes.
Supervisor, who's name was Anna or something similar tried to read the same script and threatened multiple times to cancel transaction and refund the money as my answers were not good enough for her. For example, when I said I do not know how exactly money would be spent(it is obvious someone can buy food or cloth, book or a ticket), I was told I need to give another answer. I gave the example to Supervisor who I think is from India, let say you send money to your mother in Bangalor and I would ask you how she is going to spend them, what would you say? Supervisor was not able to grasp analogy and again with threats of canceling transaction demanded the answer. I asked to give me answers which would satisfy and ...
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the complaint we received from you dated 07/09/2018 which was addressed to the Revdex.com. In your complaint, you indicate that your transaction was not available to your receiver within the anticipated time frame.We apologize for the inconvenience, but we are not able to provide you a reason as to why the transactions were declined/delayed other than it was based upon Western Union Policy in furtherance of our legal obligations. All Western Union transactions are subject to possible additional review in order to protect our customers from potential fraudulent activity. Sometimes this review may cause a delay in the availability of a transaction. Please refer to Western Union’s Terms and Conditions at www.wu.com for more information.Western Union would like to provide you with a promotion code to use when sending a future money transfer transaction. This code will cover your fees on your next Western Union money transfer. The code has been sent to your personal email address previously provided to Western Union. The code must be entered exactly as displayed, dash included, in order to be applied correctly. The promotion code is applicable for our retail locations as well as our Web, Mobile and Telephone Money Transfer services, as long as the services are enabled in the sending country. In case you desire to use our retail services, please be aware you will need to inform the agent that you have a promotional code before your transaction is initiated, as it cannot be input after the transfer has been completed.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected],The Western Union Executive Resolutions Team
Complaint: ***
I am rejecting this response because:
It is not a response from a respected business. I do not want to hear from "Fraud prevention department" clerks I need to provide the info mentioned previously. If someone think $100 between relatives need to be proved and explained, fix your criteria/logic.
Sincerely
I needed to send funds to my cousin in Finland and Western Union (WU) seemed to be the easiest solution. I had used them before to send her funds so my information was saved and I tried to send using this info. Instead, I received a message stating there was an error and that I needed to complete the transaction by phoning them. I decided to try a different credit card instead and received the same message. Lastly, I noticed they had my prior address (I moved in May) so I updated that and tried one last time but received the same message. I figured I would call them that afternoon. However, upon checking my email I received confirmations of all three attempts so even though their system said they didn't go through, they actually did. I contacted customer service and they said it was too late to reverse because they instantly went through. My cousin confirmed that she received three payments from me.
Dear Mr.,Western Union is writing in response to the complaint received from you through the Revdex.com portal.Please know that we are actively working on your case along with the corresponding departments; however, despite our best efforts, we have not been able to reach a resolution yet. Your case has been escalated to a management level to expedite the resolution as much as possible. We will continue to follow up until a final resolution can provided to you.Sincerely,The Western Union Executive Resolutions Team
ON MAY 30TH 2018 I SENT A 200$ WESTERN UNION TRANSACTION, ON JUNE 1, 2018 I CALLED WESTERN UNION TO CANCEL TRANSACTION AND GET A REFUND, THE RECEIVER DID NOT PICK UP MONEY. ON JUNE 1, 2018 THE TRANSACTION WAS CANCELLED AND I WAS TOLD TO GO BACK TO THE LOCATION I MADE PURCHASE FOR REFUND. A FEW DAYS LATER I WENT TO LOCATION AND WAS TOLD THEY COULD NOT REFUND MY MONEY. IT HAS NOW BEEN OVER 1 MONTH AND I STILL HAVE NOT REFUNDED MY MONEY. I HAVE CALLED WESTERN UNION 12 TIMES AND THEY TELL ME THEY CANNOT REFUND MY MONEY YET BECAUSE TRANSACTION WAS CANCELLED BY MISTAKE INSTEAD OF REFUNDED. IT IS NOW STUCK IN LIMBO AND THEY CANNOT TELL ME WHEN I CAN GET MY MONEY BACK, THIS IS A SIMPLE CASE. I CANCELLED A TRANSACTION THEY MUST REFUND MY MONEY. THEY JUST KEEP TELLING ME TO WAIT. LAST WEEK I WAS TOLD TO GO TO LOCATION AND HAVE THEM CALL AND THEY WILL DO REFUND. I WENT TO LOCATION AND THEY SAID THEY CANNOT DO THAT. I AM FRUSTRATED AND APPALLED BY WESTERN UNIONS CUSTOMER SERVICE PRACTICES, THIS IS FRAUD. THEY HAVE MY 200$ AND WILL NOT RELEASE IT.
THE TRACKING NUMBER FOR THE ORIGINAL TRANSACTION ON MAY 30 IS ***. I WANT MY MONEY AND AN AOPLOGY
Dear Ms.:
We are writing in response to your recent complaint to the Revdex.com (Revdex.com). In your complaint, you expressed concern that you requested to cancel your May 30, 2018 Money Transfer Control Number (MTCN) ending in ***. You explained that your intended receiver was unable to collect the funds. You stated that we cancelled the money transfer; however, the money was never refunded back to you.
Western Union has investigated this matter and our records show that your May 30, 2018 Money Transfer Control Number (MTCN) ending in *** was cancelled on June 1. The refund of your transaction was processed on June 13. Unfortunately, an oversight occurred, and you were never notified of the refund transaction information.
The refund Money Transfer Control Number (MTCN) in the amount of $212.50 may be collected at your local Western Union Agent location. The MTCN will be provided separately. Please make sure you have valid identification when collecting your funds.
Western Union values your business and we hope that you accept our apology for the delay and inconvenience this matter may have caused you.
Western Union would like to provide you with a promotion code to use when sending a future money transfer transaction. This code will cover your fees on your next Western Union money transfer. Code provided separately.
Western Union considers this case closed. If you should have any additional questions or concerns, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #***. You may also email us at [email protected].
Sincerely,
The Western Union Executive Resolutions Team
For almost a decade I have been having trouble receiving money transfers due to many issues. Finally, on July 3 the latest money transfer has revealed that somehow I am blocked at Western Union from sending or receiving money transfers.
*** July 3. 2018 money transfer for $300.00 first showed that I had collected it upon insisting the second reason was given as being blocked. I spoke with Dept of Consumer Fraud 800-448-1492 on 7/3/18 was told thr reason it did not show was because the Sender did not provide a Question for Validation. Today, 7/5/18 upon insisting that I did not collect the money as was another reason, the Sender’s agency said I was blocked.
Examples of past transfers problems:
1. Stolen 65.00 paid to fraudulent person in Colorado when I was in Houston, TX. The tactics were delay by not showing the money transfer on W.U computer system by waiting on transfer to appear the money was stolen. This transfer was from Florida USA.
2. Multiple days delays given the runaround having to speak to supervisor.
3. By changing the City of Houston for something else.
This ongoing harassment has been creating economic hardships for our family. It is tied to a case filed with law enforcement for criminal hackers and criminal persons causing harm to our family members including attempting murder.
We need to get information from Western Union as to how the block was set by whom and what other details pertaining to blocking.
Dear Ms.:
We are responding to your recent complaint to the Revdex.com (Revdex.com). In your complaint, you expressed concern regarding the problems you experienced with the July 3 Money Transfer Control Number ending in ***. You are also requesting to know why you are unable to use Western Union Money Transfer Services.
Western Union has investigated this matter and our records show that we declined the July 3 Money Transfer Control Number ending in *** because you are currently not permitted to send or receive funds through Western Union’s Money Transfer Service according to Western Union’s Terms and Conditions. Western Union closely monitors the use of its Money Transfer service to comply with legal requirements. Western Union’s Terms and Conditions specify that the availability of the service depends on certain criteria, which include compliance with Western Union’s policies and legal requirements. Unfortunately, we are unable to provide specific details regarding our decision to decline. Please refer to the following link to review Western Union’s Terms and Conditions. www.westernunion.com. You are eligible to complete the reinstatement review process by completing our Western Union Global Reinstatement Form.
Regarding the $65.00 money transfer mentioned in your complaint, we would need additional information to research what occurred with the transaction. Please note: all changes to money transfer transactions can only be made by the sender of a money transfer transaction.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customers every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly. We are currently working with our business partners to address the issues you experienced throughout multiple phone conversations with our Customer Service representatives.
Please accept our apology for the delay and inconvenience this matter may have caused you. Western Union considers this case closed. If you should have any additional questions or concerns, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #***. You may also email us at [email protected].
Sincerely,
The Western Union Executive Resolutions Team
I sent a $200 money order to my daughter on May 17, 2018. She went to pick it up on May 18, 2018 however she was told the money had been picked up already. I called on May 19, 2018 to clear up this misunderstanding however they told me that the money had in fact been picked up. Me and my daughter both live in Huntsville, Alabama. This is where the money was from and was sent to. The customer service agent that I spoke with informed me that the money was picked up in Michigan! I did not set up a security question however there was one put on there. Also, there was a diffferent number put on there that was diffferent from what I orginally set it up for. I put in a claim that the representative said would not exceed 20 days investigation. I called after 25 days had gone by. The representative on that day told me someone would call me by the end of the week. Two more weeks go by and I call again for another represenative to tell me I would recieve a call in 24 hours. Two weeks go by and when I called this time I asked to speak with a manager first. Hector, ID number ***, tells me that this was disputed on June 20th and that because money was picked up, there was nothing they could do. No one called and I expressed to him that a Western Union employee had to change the information because neither me or my daughter has called to change anything. He told me that if I think I have been a victim of fraud that he would transfer me! He did not listen to anything a said! I am looking for a resolution from Western Union before further action has to be taken.
Dear Ms.,
Western Union is writing in response to the complaint we received from you dated July 4, 2018 which was addressed to the Better Business Buerau. In your complaint, you indicate that you made a transaction to your daughter and when she tried to pick it up,she was told it was already paid out.
Western Union has investigated your concerns. On 5/17/2018 you initiated a transfer for 200.00 USD to *** in USA.
On 2018-05-17 at 15:46:55 Eastern Standard Time, a person with identification bearing the name of *** went to an agent location in USA to retrieve the transaction and provided the Money Transfer Control Number, sender’s name, place of origin, and the amount expected. Western Union’s policies and procedures were properly followed and the transaction was paid correctly. A refund is not available as the funds were paid to the named payee as directed.
Please note that all Western Union money transfers require the Money Transfer Control Number (MTCN) as well as a valid government issued Photo Identification(s) in order to be released for payment.
Western Union is concerned about consumers and consumer fraud and has many procedures in place to help combat fraud and increase consumer awareness of scams. For example, Western Union provides consumer fraud warnings and other consumer protection information on its website at www.westernunion.com. Also Western Union’s website and the Send Money forms provided at the agent location also contain a toll-free number consumers may call if they suspect they have been a victim of fraud.
When a consumer reports to Western Union that they may have been a victim of fraud, Western Union takes a report and is available to assist your local law enforcement in their investigation.
Due to consumer protection and privacy laws, we are unable to release additional information regarding the recipient and the paying agent location without a validly issued and served subpoena. Western Union is willing to assist law enforcement with their investigation.
The aforementioned request can be submitted by law enforcement via the following channels:
Address: Western Union Financial Services, Inc.
Attn: Custodian of Records
12500 E. Belford Avenue, M21A2
Englewood, CO 80112
Email: [email protected]
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected].
Sincerely,
The Western Union Executive Resolutions Team
I have reported a fraud issue to Western Union and been told on 6-7 occasions that I would be contacted in 24 hours. I have yet to be contacted.
Dear ***,Western Union is writing in response to the complaint received from you through the Revdex.com (Revdex.com) portal.Western Union has investigated your concerns; Our records indicate that in May 29, 2018 you sent a transaction from USA totaling $900.00 to a consumer located in USA.MTCN: ***On May 29, 2018 at 10:59 AM Eastern Standard Time, you initiated a transfer for $900 To *** in USA.On May 29, 2018 at 13:12 PM Eastern Standard Time, a person with identification bearing the name of *** went to an agent location in USA to retrieve the transaction and provided the Money Transfer Control Number, sender’s name, place of origin, and the amount expected. Western Union’s policies and procedures were properly followed, and the transaction was paid correctly. A refund is not available as the funds were paid to the named payee as directed.Please note that all Western Union money transfers require the Money Transfer Control Number (MTCN) as well as a valid government issued Photo Identification(s) in order to be released for payment.Western Union is concerned about consumers and consumer fraud and has many procedures in place to help combat fraud and increase consumer awareness of scams. For example, Western Union provides consumer fraud warnings and other consumer protection information on its website at www.westernunion.com
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected],The Western Union Executive Resolutions Team
Complaint: ***
I am rejecting this response because:I don't have any additional attachments, etc.... I am very disappointed that a company of your size and stature has no compassion for people. I can assure you that I will never use your service again, nor will my family....
Sincerely