The Western Union Company Reviews (%countItem)
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Address: 7979 E Tufts Ave, Denver, Colorado, United States, 80237
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I sent two payments on July 17, 2018 to *** Auto for $600.00 each and western union is holding one of my payments. I’ve contacted them several times and I’m currently at the location I sent the money from and western union still has my money on hold!!
Dear Ms.:
We are writing in response to your recent complaint to the Revdex.com (Revdex.com). In your complaint, you expressed concern that you initiated two Western Union Money Transfers on July 17, 2018, to be paid to *** Auto Finance, both in the amount of $600.00. You explained that one transaction was processed correctly; however, the second transaction is being held by us. You are requesting that we immediately transfer your funds and pay any outstanding late fees.
We have investigated this matter and our records indicate that your July 17, 2018 Money Transfer Control Number (MTCN) ending in *** was entered incorrectly at the Sending Agent Location. We have since refunded the full amount of the transaction back to you. You may collect your funds at any local Western Union Agent Location in your area. The new Money Transfer Control Number (MTCN) ending in *** for $609.00. Please have your valid identification available when collecting your funds.
If you have experienced additional late fees or charges due to this payment, please provide us with a copy of your *** Auto Finance showing these fees. We will review to the document to determine if you are entitled to a refund of any fees.
Please accept our apology for the delay and inconvenience this matter may have caused you. If you should have any additional questions or concerns, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #***. You may also email us at [email protected].
Sincerely,
The Western Union Executive Resolutions Team
Revdex.com:
Western Union finally gave me my money back yesterday so thank you for your help
I went to a local *** to load a amount of 920.00 to my spouses ace flare account card sponsored by meta bank I wanted to do a money load the clerk mistakenly did a money transfer which I did not find out until calling western union from there they stated that the transaction went through and that the funds were sent to my account that was provided which I later figured out after numerous calls the account information was incorrect so I gave them the correct information and they put in a request for a refund to my bank and they were to wait for a response so I took the liberty of contacting my bank and they stated any funds within the transaction with incorrect account information will automatically not be received I feel as if the company has been extremely unhelpful in helping me resolve the matter at hand
Dear Mr.,
This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.
Western Union processed a refund for the principal and charges on 10/4/2018 in the amount of $923.95 via Money Transfer Control Number (MTCN): xxx-xxx-2748. Your refund is available for pick up at any Western Union agent location in INDIANAPOLIS , IN - INDIANA. For security measures an email has been sent to you with the complete refund details.
We regret any inconvenience this matter may have caused. It is our hope that you will not base your opinion of us on this incident, but that you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry.
I hope you found my assistance in this matter to your satisfaction, please do not hesitate to contact me directly should you have further concerns. It was my pleasure to serve you.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: (***). You may also email us at [email protected].
Sincerely,
The Executive Resolutions Group
I transferred $100.00 to an individual in Khartoum, Sudan on April 9th., 2018, to help some of the needy families back there. I received a letter from Western Union in May 28, 2018 stating the money that I had sent was not picked up by the receiver. Later found out the original receiver had left Sudan & was back in the US. I do not know any information about the receiver who is now back in the US. I have been trying since June 2018 to get my money back from WU without any success. I did everything WU had asked of me, but it seems I am just going on a never ending circle. I sent a letter by mail explaining the reason for getting my money back as I was told by one of the WU rep. over the phone. I sent multiple emails in response to requests of more information, including a copy of my driver license. Finally I went last week to the Kroger store that I had used to send the money. The store employee was on the phone with WU for almost an hour & after speaking to at least four reps. I was back to square on.
Dear Mr.,Western Union is writing in response to the complaint we received from you dated through the Revdex.com.Western Union cannot complete your transaction at this time because we cannot verify the information you have provided regarding your transaction in order for us to comply with our legal obligations. We apologize for the inconvenience; however, we cannot provide you with any additional information regarding why your transaction was declined for legal and proprietary reasons. Western Union reviews all transactions separately and a previous decision to approve or decline a transaction does not necessarily result in a decision to approve or decline the use of Western Union’s products or services in the future.As a result of the aforementioned; our Security department requires a copy of your receiver’s Identification for verification purposes. If the documentation cannot be presented, please know that you can provide a Letter of Explanation with the following details to proceed with the refund:MTCNFull legal name of the RECEIVERDate of Birth of the RECEIVER (Spell out month/DD/YYYY)City and Country of Birth of the RECEIVERRelationship between sender and receiverPurpose of the transactionExplanation why ID copy cannot be providedOccupation of the RECEIVERAddress of the RECEIVERSender's signature
We have sent you a message via separate email to send the required documentation.Western Union truly values your business and sincerely regrets any inconvenience you have experienced as a result of the aforementioned compliance process.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at , and provide the Western Union Reference #: ***. You may also email us at ***>.Sincerely,The Western Union Executive Resolutions Team
I paid rent with a Western Union money order # *** on October 5, 2017 in the amount of $211 submitted to Claridge Towers rental office. In April 2018, I received a notice that the money order was not paid and to contact Western Union. I contacted Western Union and they continued to say that the money order was indeed paid, BUT Claridge Towers says that they submitted the money order for payment and the bank returned it unpaid. Although Western Union declared and are still declaring that the money order is paid.
I was required to pay the October's rent a second time or the consequences would be that I would be in danger of loosing my apartment. I paid an additional payment for the September's rent. I was told by Claridge Towers to seek Western Union to get reimbursed for the first money order because it was returned unpaid to them by the bank and they would have no further dealings with the unpaid money order from Western Union. The printing of the money order figure was $211.00 but both the last 2 digits "1 and 1" was not a straight line and therefore per Claridge Towers their automatic deposit system could not read the digits and rejected the payment.
I want to be reimbursed for the unpaid money order in the amount of $211. Claridge Towers required that I make the second payment because it would take Western Union at least 30 days to resolve the matter.
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the complaint we received from you dated 09/16/2018 which was addressed to the Revdex.com. In your complaint, you indicate that you were requesting a refund regarding your money order in which you believe is currently "unpaid."After investigating this matter with the money order department of Western Union, it was determined that this money order was presented twice on 10/16/2017.Attached is a letter of explanation regarding your scenario. This letter includes additional information should you choose to inquire with the Bank of First Deposit about the presentment of the specified money order.We sincerely regret any inconvenience you have experienced with the deposit of your Western Union Money Order. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money order industry.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected],The Western Union Executive Resolutions Team
I sent a direct to bank western union transfer online on September 11th at around 3 AM Pacific time. As per western unions website and information given when I sent the transfer this would be received into the bank in 0-1 business days. I have done this transfer before and it was always received immediately. By the end of the business day it was still not there. I proceeded to file an online complaint which has to this date gone unanswered. I filed another two the following day also unanswered. I have spoken to 4 reps with western union. They have all told me that the transfer is in progress and they have no idea why it’s not sent. I finally got through to a manager yesterday who was extremely rude. He proceeded to tell me that he does not know where my money is and he will not contact the banking partner they use nor give me that companies name. When I asked to speak to another manager he told me there is no one else I can talk to and to go ahead and file a complaint.
Dear Ms.:
We are writing in response to your recent complaint to Western Union. In your complaint, you expressed concern that your September 11 money transfer was not processed in the time frame indicated on our website. You also stated that you had a difficult time dealing with our Customer Service Representatives, while trying to obtain information regarding the delay.
Western Union has investigated this matter; our records indicate that on September 11, 2018 you initiated a Western Union money transfer in the amount of $600.00 from Canada to United Kingdom via Money Transfer Control Number (MTCN) ending in 1904. Due to the delay in processing your money transfer, you asked to cancel the transaction and have the funds refunded back to you. The funds have since been refunded back to you.
Your money transfer was placed on a compliance hold; which delayed the processing. Although we indicate the normal processing time frames on our website, funds may be delayed or services unavailable based on certain transaction conditions, including amount sent, destination, country, currency availability, regulatory issues, identification requirements, Agent location hours, differences in time zones, or selection of delayed options. For Internet and Telephone Services you must use a credit or debit card issued by a U.S. bank. Qualifying PIN-based debit cards are accepted at participating Agent locations. A card issuer cash advance fee may apply. See Send form or online Terms & Conditions for details at www.westernunion.com.
We apologize for the inconvenience; however, we cannot provide you with any additional information regarding this matter due to legal and proprietary reasons. Western Union reviews all transactions separately and a previous decision to approve or decline a transaction does not necessarily result in a decision to approve or decline the use of Western Union’s products or services in the future.
Quality service to our consumers is our primary concern at Western Union. My apologies for your overall experience and for the struggles you faced interacting with our operators. Please know that we monitor and evaluate operators to ensure quality customer service is provided to our customers, when an issue is discovered, we address the matter immediately.
Western Union considers this case closed. If you should have any additional questions or concerns, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #***. You may also email us at [email protected].
Sincerely,
The Western Union Executive Resolutions Team
I have a transaction that was a mistake. I have been trying to get my money back since 08/22/2018. Today I have spent over 3 hours on the phone. 9 calls in to speak with someone and get disconnected every single time! Asked to speak with a manager and disconnected. Asked to speak with someone in the United States that I might be able to understand, disconnected. I explained I do not want to press fraud charges. I get told I’m being transferred to another department, disconnected. I just need my money back pleas!
Dear Ms., This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced. Please be advised that our records indicate that Money Transfer Control Number # *** was placed on hold by our Netspend Partners as part of our Consumer Protection Program, and the funds have been placed back onto your card. I assure you that your business is greatly valued and sincerely regret any inconvenience you have experienced with the initial handling of your issues. Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please email us at [email protected] and provide the Western Union Reference #: ***. Sincerely, Executive Resolutions Group
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
On August 31, 2018 went to a Western Union Agent location, the agent not only missed a number on the account number but she also sent the money via bill collect instead of wire transfer like we asked. This was a week ago. Since then Western Union has not refunded me the money. I have confirmed with the company/bank (*** bank) that the money has been sent to a nonexistent account. It has been a week, my fund have not been received by the account-holder, nor has Western Union refunded me the money. This is my RENT money and I have now incurred not only a $150 late fee but also court fees because my landlord is starting the eviction process after 9/8/18. I have spoken to NUMEROUS Western union representatives and supervisors and they stated that they have been communicating with the bank but can not tell me what's being said. Every representative I've spoken to has either hung up on me or to has claimed to send a email escalating this issue, but no resolution has been made.
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the complaint we received from you dated 09/07/2018 which was addressed to the Revdex.com. In your complaint, you indicate that you had not received a refund from a previous transaction.Please note that on 09/07/2018, Western Union provided you with a full refund of your transaction via Money Transfer Control Number (MTCN): ***, in the amount of 1,404.99. Our records indicate that you collected your funds on Friday, September 7, 2018 from a retail location in VA, USA.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected],The Western Union Executive Resolutions Team
I sent money and receiver never picked up the money. I called them after getting a notice in the mail and I was told I would get a refund July 16, 2018, as of Sept. 5, 2018 I have received nothing. I was even given a fake tracking number to go to a local western union to pick up my refund. I called back and was told back office is handling it.
Dear Mr.,
Western Union is writing in response to the complaint we received from you dated 9/5/2018 which was addressed to the Revdex.com. In your complaint, you indicate that the transaction you made was refunded and you were provided with the tracking number to get the refund.
Western Union has investigated your case, we can see that the refund for this transaction was picked up on date 7/21/2018. Also, based on the previous phone calls made to you, you have confirmed that your issue has been resolved already.
We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at , and provide the Western Union Reference #: ***. You may also email us at ***.
Sincerely,
The Western Union Executive Resolutions Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
My money order was swollen from my landlords office. I completed all paperwork and submitted all requested forms for a refund. I have not received my refund of 450.00. I call customer service and they tell me to wait 120 days. It has been almost a year since my request.
Dear ***, Western Union is writing in response to the complaint filed through the Revdex.com. Please be advised that investigation has been conducted on this matter. Our records confirm that a forgery claims was initiated on March 2, 2018 at ***. Due to no final resolution provided by the Bank of First Deposit (BOFD) within the 90-120 days, all the documentation was re submitted on July 3, 2018. The time frame for a re submission is the same 90-120 days. To this day, no response has been received from ***. Western Union cannot expedite this process since it is fully conducted by the BOFD. Final determination will be made by the Bank of First Deposit, not by Western Union. Thank you in advance for your patience and cooperation in getting this matter resolved. Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected]. Sincerely, Executive Resolutions Department Western Union
They wouldn't let me send money to my wife's sister-in-law because I have not met her even though I told them I was going on a vacation there to meet my wives family for the first time. I found this out after spending 30 minutes on hold with them and then again being put on hold for another 10 minutes. this makes no sense to me because I had all the appropriate ID that I showed him at the time of the purchase.
I requested a money transfer which was denied. They said a refund will be issued within & business days. I did not get a refund
Dear Mr.,
This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced. Please be advised that Western Union has processed a refund for both of your transactions. Your refund is available for pick up at any Western Union agent location in the state of Texas. The refund details have been emailed to you directly for security reasons Original MTCN: *** - Refund MTCN *** Original MTCN *** - Refund MTCN *** We regret any inconvenience this matter may have caused. It is our hope that you will not base your opinion of us on this incident, but that you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry. As a courtesy to you, Western Union has added 500 points to your My WU® account. Your My WU® account currently has a balance of 501 points. These points are available for your immediate use and must be used within one calendar year. Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please email us at [email protected] and provide the Western Union Reference #: (***). You may also contact me directly at the email address and phone number referenced below between the hours of (8:00 AM - 5:00 PM) ,U.S. MST, Monday through Friday.
Sincerely, Executive Resolutions Group
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
Repeated complaints lodged with WU FxOnline regarding a bug in their software. I have contacted their customer service and customer groups multiple times to correct. The specific are that I need to regularly send money to my brother in Japan. Each time I do, I have to make sure that the money order transmitted has his full name. The software forms capture his middle name but do not display the middle name on the money order. The WU agent in Japan will not release the money unless the ID matches exactly with the name on the money order. The only was I have to address this is to contact their their HELP team. When I try to phone them, the customer support rep cannot speak english well enough to correctly transcribe my brother's name. I there have to use the online CHAT feature. When I completed this via CHAT today, it took more than 20 minutes to get one simple request to add a middle name to the money order.
I submitted feedback via WU's feedback option that their online chat feature took 20 minutes and scored them a 1 out of 5 for my experience. They have now terminated my account. All because I complained about the poor service.
Dear Mr. ***:
We are writing in response to your recent complaint to the Revdex.com (Revdex.com). In your complaint, you expressed concern that when you send money transfers to your brother located in Japan, his middle name is always deleted during the processing of the money transfer transaction. You stated that the Western Union Agent locations will not pay the transaction, without his name displayed exactly as it reads on his identification.
Western Union has investigated this matter and our records show that we have identified an error that may be removing the middle name from your transactions. We have initiated the process to fix this problem and we should have it completed within the next few days. In the meantime, we ask that you follow the instructions listed below when initiating money transfers:
· Complete a normal Send Money Transfer; instead of Send Again
· On the Send Money Option (SMO) page please click on "Send to someone new" and select the destination country from the drop-down list
· After clicking continue, on Receiver's page customer needs to select the receiver that already has the middle name or if the receiver's middle name is not shown on receiver's page the customer needs to add it
· Continue to the Review page and verify the receiver name
Regarding the Western Union Account Profile, your account is still active. There is no indication that your account was closed.
We greatly appreciate your business. Please accept our apology for the delay and inconvenience that this matter has caused you. If you should have any additional questions or concerns, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #***. You may also email us at [email protected].
Sincerely,
The Western Union Executive Resolutions Team
Since mid July and more than 10 phone calls they don't return calls as well as disconnect when we have someone on the line. We have stopped doing western union yet they have swept our account for over $30,000.
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the complaint we received from you dated 08/31/2018 which was addressed to the Revdex.com. In your complaint, you indicate that you were requesting a call back and seeking a credit to your account in addition to a confirmation regarding the discontinuation of service.After reviewing previous cases related to your concern, Western Union determined that you are requesting to discontinue partnership with Western Union as an agent location. We have verified that your inquiry was already addressed and handled to your satisfaction on 09/11/2018 and that no further action would be required on behalf of Western Union.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: (iCare Case number). You may also email us at [email protected],The Western Union Executive Resolutions Team
My daughters ex boyfriend was able to use a Western Union App. to transfer $4,150.85 (multiple withdrawls) out of my joint college account with her at *** bank. A police report was filed 5/10/2018 and *** determined that Western Union was at fault for permitting fraudulent withdrawls with no ID or authorization. Multiple charges showing up as Wu ph 877-989-3268 showed up on her statement between 12/19/2017 until her account was closed in May of 2018 when the charges were discovered. My daughter had her *** bank card in her possession. A case was filed but there has been no follow-up and all attempts to call their fraud Department at 1-800-448-1492 have gone in circles with multiple transfers resulting in going back to the same original line. I have personally gone into one of their branches looking for an alternative phone number or address resulting in them providing me the same faulty fraud number. My daughter nor I have ever used Western Union nor any apps attached to them. The policeman taking the report documented a verbal interaction between my daughter and her boyfriend admitting that he illegally transferred the money using the Western Union app. Western Union has done nothing to resolve the issue, refund the money or even apologize. Going on-line, there appears to be an ongoing trend of fake or fraudulent charges using the Western Union app. When I attempted to call the 1 732-694-2184 number I was again placed on hold for 45 minutes with no results.
Dear *** Western Union is writing in response to the complaint received through the Revdex.com, regarding the unauthorized use of credit card for several transactions. When a consumer reports to Western Union that they believe to have been a victim of fraud, Western Union takes a report and is available to assist your local law enforcement in their investigation. According to our records, a fraud report was filed with Western Union on May 10, 2018 via fraud case number: ***. In addition, Western Union has taken the necessary steps to deactivate your personal customer profile at this time. Due to consumer protection and privacy laws, we are unable to release any additional information regarding the recipient and the paying agent location without a validly issued and served subpoena. Western Union is willing to assist law enforcement with their criminal investigation. The aforementioned request can be submitted by law enforcement via the following channels: Address: Western Union Financial Services, Inc. Attn: Custodian of Records 12500 E. Belford Avenue, M21A2 Englewood, CO 80112 Email: [email protected] Western Union also recommends that you contact your bank about the unauthorized charges on your account. Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected]. Sincerely, Executive Resolutions Department Western Union
Complaint: ***
I am rejecting this response because:
Their response was not adequate due to the fact that law enforcement was already contacted, we have a law enforcement police report that documented who took the money and how it was done. The policeman tried calling Western Union and similar to the 50 times I have tried to get anyone on the phone in their Fraud Department, he gave up. So they are not at all willing to work with law enforcement and make it impossible for anyone to get through. I even went into a local Western Union to try and talk with a Manager to see if there was someone else that I could call to complain to. They handed me the same phone number that I had been calling.
Western Union states that they took the necessary steps to deactivate my daughter's customer profile after receiving the fraud report, only my daughter never was a customer or ever used Western Union for anything. So how does Western Union screen for identity theft? Obviously they don't verify anyone's information which is what allowed this to happen.
As stated in the original complaint, *** Bank was the first to be alerted to the fraudulent bank withdrawl's performed on the Western Union App. The account was immediately frozen and they did their part in providing records to us. Their Corporate folks were communicative and felt that Western Union should pay back the money since it was their app that was used to commit the fraud and Western Union does not verify in any way who is requesting the money!
I now at least have an email which I will try as well. After reviewing all the complaint's on the internet about Western Union and similar situations, they honestly need to be shut down.
Sincerely
A wire transfer was placed via Western Union to a bank in another country We requested the Western Union employee place a memo on the wire transfer with my child's banking information.
We were told by the Western Union employee via chat that the memo was placed on the wire transfer for proper routing. The memo was never placed on the wire transfer. My child has never received the money.
My child has called Western Union multiple times to resolve this issue. The employees my child has spoken to do not understand the problem. There is a significant language barrier as they do not sound like they understand English. I was conferenced in on the call today that we attempted to resolve the issue. We placed 2 calls today, 8/29/2018. One at 1321 EDT and again at 1336 EDT. The first time, "Ralph" stated the money was transferred. He did not understand the question we had; he gave me a phone number of 919-733-3016. I called the number and it was the Office of Bank and Commissions. We called back to Western Union and spoke to "Heidi" who only kept repeating the transfer is complete. She did not understand or speak English well either. She did not understand the problem.
We have been trying to deal with this issue for the LAST 6 WEEKS without resolve.
I suggested the use of Western Union because of their history and reputation. I will NEVER recommend Western Union again.
My desired outcome is to have the money plus interest placed back into my account; to have native English speakers in customer service when calling from the US. I pressed the number for English when asked at the prompt, even though that certainly did not help.
Dear ***, Western Union is writing in response to the complaint filed through the Revdex.com regarding an inconvenience with our service. Western Union has been unable to investigate this matter. We have made several attempts to contact you via e-mail. In our communications we have requested that you provide Western Union with additional information to locate the transaction in question. We have not received the requested information from you to date. Upon the receipt of the information, we will re-open your case and provide a resolution to your inquiry. Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected]. Sincerely,
Executive Resolutions Department Western Union
Unfortunately I have to give one star, if I could I would give them zero.
A month and a half ago I bought money orders from WU to pay my rent. Somehow, those got lost with USPS, and I was instructed on how to start cancellation process with WU.
Since it is NOT an option to take receipt of purchase to WU location and cancel on the spot, I did what was asked of me, and sent money order purchase receipts to PO Box in Colorado with additional paperwork (certified with tracking number and signature request). Everything was delivered last week, so I waited until today to make a follow up call and check on my case status.
First and second call led to information that they CANNOT verify they have my documents. Tracking information still clearly states successful delivery 6 days ago, but hey, they cannot verify...
At that point I started calling back with request to be connected to supervisor/manager. I am currently at third attempt of being connected to “higher power” (fifth call in total, 1hour 48mins and counting). First time got disconnected after 19 minutes, second time disconnected after 27 minutes, third 41 minutes so far and still on hold. I guess just the matter of seconds before I get disconnected again. All hang ups were on their part.
My advice is to just buy money orders from your bank. You might pay few more dollars for it, but in case of any unexpected issues, you can get those resolved in a matter of minutes at your local branch.
Update: by the time I finished typing this review, still no answer from supervisor. Nearly 2 hours of my day wasted and nobody cares to even pick up. I sent messages to their FB account, nobody even reads those.
Save your time, save your nerves and dignity, and STAY AWAY from WU money orders.
On April 30rd 2 money orders was stolen from me and I didn’t fine that out until my rent office came and told me they didn’t receive my money order from my rent , one money order was for 500 and one was for 100 .600 dollars total ,I called Western Union And Adked for a photo copy of my money orders I still have the bottom part of my money orders , But I had to send in 30 to get a copy of money orders , I did what I had to do It took a month maybe longer to receive my photo copy , They kept saying they was mailing them I never receive them so they had to email them to me and they still was sending me other people money orders , finally after weeks of trying they sent my photo copy threw email , And then I asked about how can I get my money back for my stolen money order and they told me I had to file a forgery claim witch I did July 28th I mailed it the same day here it is August 28th I called to check the status and one person told me That they are working on it in the back office so I asked what date did y’all receive it and he was saying something and hung up , So I called back and another person told me no they didn’t receive it , so now I’m being lied to , first of all they don’t know what they doing and they don’t understand, They not even in the US so how does that work? that was my hard earn money that’s just gone cause people don’t know how to do they jobs the right way and steady lieing about everything
Dear Ms.:
We are writing in response to your recent complaint to the Revdex.com (Revdex.com). In your complaint, you expressed concern that two of your Western Union Money Orders had been stolen. You stated that when you asked for copies of the cashed documents, it took a month to receive the copies and you had to pay $30.00 for this information. You are requesting a refund of both stolen money orders.
Western Union has investigated this matter; our records indicate that there were two money orders in question which were presented for payment and cashed. The process of providing the copies of the cashed documents requires a $30.00 service fee and takes up to 30 days to complete. Our records indicate that after you received the copies of the cashed Money Orders you indicated that the items were forged, and the intended payee did not receive the funds for them.
A forgery claim was initiated on September 5, 2018. At the time of the Money Orders presentment, the Bank of First Deposit (BOFD) is obligated to warrant that the Money Orders were not been tampered with or altered to change the obligation of the party that is being paid and that all signatures are authentic and original. Western Union does not guarantee that payment will be recovered from the BOFD.
Western Union will be acting on your behalf to try and collect funds from the BOFD. Final determination will be made by the BOFD after conducting their internal investigation. The average time to resolve a forgery claim is 90-120 days and, in most cases, the BOFD will not provide a resolution prior to 120 days. Western Union cannot expedite this process since it is fully conducted by the BOFD.
Thank you in advance for your patience and cooperation in getting this matter resolved. If you should have any additional questions or concerns, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #***. You may also email us at [email protected].
Sincerely,
The Western Union Executive Resolutions Team
Hi,
MTCN ***.
After sending money to my Dad, I received email to call western union to complete the transaction.
I called and Western union customer service told me my transaction ready for picking up.
My dad wen there and WU told him the money in hold and sender should contact WU.
I have been back and forth with western union regarding this transaction since last week. I called twice early last week and just today.
Today they transfer me to compliance department they ask me to send my dad ID (receiver) and some information. so I sent by the email what they asked for then I received email (I can provide it if needed), that is money now is aviable for picking up.
My Dad went again today to pick up the money and WU said same thing the money is in hold cant pick up, sender need to contact WU.
That not acceptable at all, my dad old guy and the area where he live there is no WU, he has to go to the far to the city where is WU location. He is 72 years old with heart attack, and blood pressure, he ask me to send money so he can get his medication.
Until now he didn't received the money and its only 200$. I sent him before so many time by WU never had this situation before.
I am so mad now he is mad at me too, because he cant get his medication until now.
I called again western union to understand what happen again and again they told me WU system said that the money will return to sender in 7 business days.
Then why they sent me the email telling me that money ready for pick up. why they let My Dad go again if there is no monet for picking up?
And I didn't request refund in my last call.
We use WU because its emergency situation they cant do that also they cant hold my money for 7 days, I have kids and wife Here in Canada I don't have extra money in the side to send again. and my Dad cant wait 7 days for me to recive the money from WU.
You cant treat Canadian citizen this way, its our hard work money, they cant hold our money week and another 7 bussnies days for no reason, some people might die because they didnt recived the money in time, also WU wasnt clear about what they are doing so much wrong information and they seem dont know what going on.
I am so Mad.
Dear Ms.,
Western Union is writing in response to the complaint we received from you dated 08/25/2018 which was addressed to the Revdex.com. In your complaint, you indicate that you sent a transfer to your dad and he could not get the transaction as further information was required. After the information was provided, the transaction was still on hold.
Western Union has investigated your case. We apologize for the inconvenience, but we are not able to provide you a reason as to why the transactions were declined other than it was based upon Western Union Policy in furtherance of our legal obligations. Please refer to Western Union’s Terms and Conditions at www.wu.com for more information.
Per Policies & Procedures, the receiver’s ID copy was required to remove the hold, and when the required ID was received on 08/24/18, the refund was processed accordingly. Western Union processed the refunds immediately, however; you must allow some time to see the account credited. The time it takes for the funds to show in the consumer’s account depends entirely on the bank’s refund processing practices; in some cases, this may take up to seven business days and this is something that falls out of the control of Western Union.
We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high qu***ty service that has made Western Union a global leader in the money transfer industry.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected].
Sincerely,
The Western Union Executive Resolutions Team
Dear Ms.,
Western Union has investigated your case that was previously address to the Revdex.com, we are sorry that our previous response did not fulfill your questions. Western Union must follow law and compliance regulations for every transaction made, in your case, the receiver of your transaction has name that matches with someone sanctioned by law and who is unable to utilize Western Union services, therefore an ID is required to verify and confirm if the information matches entirely, to proceed with the decision of declining or approving your transaction.
We have confirmed that on 08/24/18 a refund request was made and processed accordingly on 09/01/2018. We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and in using our services as well as to any misinformation that was provided from our customer service representatives, Western Union must be compliant with the regulations previously mentioned and therefore these holds apply to make sure that your business is secured of fraud or any illicit activity.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected].
Sincerely,
The Western Union Executive Resolutions Team
Complaint: ***
I am rejecting this response because:
This is will be my last msg to WU, see my answer bellow:
WU said: In my case, the receiver of your transaction has name that matches with someone sanctioned by law and who is unable to utilize Western Union services
My answer: That not true false, for many reason:
- Reason 1: I have been sending to my Dad over 10 years, and if as you said matching other name, you should have the sender information as well including city, DOF ect. for example if Adam, or Mark have problem with WU I dont block all receiver who had same name, that telling me you guys have a real security problem in your system.
- Reason 2: Its not true because my brother sending same person to same country weekly even same week I sent the money, he never got blocked as I did, that telling me your system sometime blocked people who had ARABIC or MUSLIMS names automatically and that also showing me how week is your system because is someone want to do bad thing he can use any other name to transfer illegal money with fake ID. that why I told you not all *** bad.
WU said: We have confirmed that on 08/24/18 a refund request, that not true when I request refund WU costumer service refused, that why I sent them ID and information and WU costumer service who helped me promised me in two hours will release my money to be able to pick up from receiver, I ma sure you have call record check them out before provide wrong information.
please stop write fake statement if you want this case to be closed. every time you are saying something not true I will answer back the truth.
very disappointing from professional company like WU.
Sincerely
I sent money using Western Union to my sister who was in a dire situation. I sent the money at 9pm at 9:08 I received an email stating that my money was on hold and under review, that it typically takes 30 minutes to sort out. At 10:05pm I received an email stating that the money was ready to be picked up. I let my sister know she could go and pick up the money. But when my sister got to the store, they told her that the transfer had been sent via credit card, and would be available for pick up in 5-7 business days. She called me in tears, since she was stranded with no gas. So I immediately called western union to figure out the problem, especially since I had used my bank account to transfer the money and it was already showing taken from my financial institution. The man I spoke to said that since I had used my bank account, she would have to wait. I stated that if that was the case, they should have said that when I was placing the order through the app, because I could have mailed her a check faster than 7 days. I told him to refund my money and he said he would. I told him to refund the service charge and he said he would. But when they refunded my money, they did not include the service charge. When I called and spoke to Aryan ( a manager ) I was informed that they would have to mail me a check, and that it could take up to 14 days. I told her that I had already submitted a complaint with consumer affairs, and had asked one of their attorneys to contact me about them holding my money for no reason. They outright lied to me saying they were going to refund the entire purchase, now I have to wait 14 days for my money back, that should have been IMMEDIATE since they did not provide service. I asked to speak with the manager of the manager I spoke to but they were not available. I feel that they are holding money from people to collect the interest on that money for a service that you pay to be immediate. Is there anyone that can help me with this?
Dear Ms.,
This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.
Please be advised that our records indicate that a refund was processed for *** on 08/21/2018 for the Principal amount and on 08/27/2018 a refund for the service fees. Please note that bank account refunds may normally take between 3-7 business days to process. In the event that the funds have not been returned to your account within the allotted time-frame, please contact us directly at the number or email address referenced below so we may further assist you.
In addition, bank transfers take between 2 to 5 business days, but could vary, depending on the country. Date available will be displayed on receipt for international transfers over $15 USD. Service and funds availability depends on certain factors including the Service selected, the selection of delayed delivery options, special terms applicable to each Service, amount sent, destination country, currency availability, regulatory issues, consumer protection issues, identification requirements, delivery restrictions, Agent location hours, and differences in time zones.
I assure you that your business is greatly valued and sincerely regret any inconvenience you have experienced with the initial handling of your issues.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please email us at [email protected] and provide the Western Union Reference #: *** .
Sincerely,
Executive Resolutions Group
I had been sending money transfers to Cotonou, Benin West Africa to a friend at difference amounts and I and always ask if I know this person I am sending the money to, my answer is always (Yes).
I had researched this country and from reports on-line; indicate that Benin is a high risk for “Fraud and Money-Laundering”.
On my last two (2) or three (3) occasion I was denied to send and was instructed to call WU 1-800-325-6000 to answer ridiculous questions and my funds were refunded.
I had not filed a complaint concerning fraud or money-laundering and I just don’t understand why I am denied to send or receive money with Western Union.
Each call I had made to WU; they refused to exlpain to me why I am being denied.
Dear Mr.:
We are writing in response to your recent complaint to the Revdex.com (Revdex.com). In your complaint, you expressed concern that you were notified by our company that you are unable to send or receive a Western Union Money Transfer. You are requesting an explanation as to why you are not allowed to use our services.
We have investigated this matter and our records show that you are not permitted to send or receive funds through Western Union’s Money Transfer Service according to Western Union’s Terms and Conditions. Western Union closely monitors the use of its Money Transfer service to comply with legal requirements. Western Union’s Terms and Conditions specify that the availability of the service depends on certain criteria, which include compliance with Western Union’s policies and legal requirements. Please refer to the following link to review Western Union’s Terms and Conditions at www.westernunion.com.
For this matter to be further reviewed, we much obtain additional information from you. Please complete the Western Union Global Reinstatement Form. You may send this information via email to [email protected] or mail it to:
Western Union Compliance Department
P.O. Box 7000
Englewood, CO 80155-7000
All information and documents we receive from you will remain confidential and are only for Western Union’s internal usage. We will only be able to perform your reinstatement review if all information is complete and all supporting documents are provided.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected].
Sincerely,
The Western Union Executive Resolutions Team