The Western Union Company Reviews (%countItem)
The Western Union Company Rating
Address: 7979 E Tufts Ave, Denver, Colorado, United States, 80237
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In the past 12 months I have had 2 major issues were Equity Accelerator have failed to make my mortgage payment on time. This has effected my credit rating and resulted in 2 late payments and charges.
In both cases no notice was made to tell me of issues they had with payment dates and the failure that they had with making payments.
I had secludes payments to this company 1st and 15th of the month but they delayed payments until 7th this month and sent a cheque snail mail and on 15th still not been revived by *** who is my Mortgage Company.
This is the worst company to deal with because they do not tell the truth of issues they have internally which effects their clients.
Dear Mr.,
Western Union is responding to your complaint to the Revdex.com.
You state in your complaint that in the past 12 months you have had two major issues with Equity Accelerator (EAP) which failed to make your mortgage payments on time. You state this has affected your credit rating and resulted in two late payments and charges. Your main desire after closing the account with EAP is to get a refund of payments and two months of processing fees.
According to our records you enrolled with Equity Accelerator Program on 08/09/2006, the closed account in question, which was added to our program back on 10/24/2017 with Loan #*** and ***, ***. as the loan servicer.
In March 2018, the Equity Accelerator Program experienced a system glitch in which the monthly mortgage payments of several customers were affected with a delay of payments. Unfortunately, this account was part of the population affected.
The payment was sent to ***, ***. on 03/22/2018 in amount of $2,742.48. On 04/20/2018 a refund was completed in amount of $111.83 to cover the late fee assessed to you and the funds were deposited into the bank account ending on *** from ***.
A negative credit letter which states that the late payment was EAP’s fault and not yours was sent to assist with your credit record. The document was sent via regular mail on 04/12/2018 to the following mailing address: ***. Attached to this response you can see a copy of the letter sent.
We can see that when you called to enroll within our program, the account was set up as 1MN4 which means that payments were going to be sent on the 4th day of each month. The account was set up and confirmed with you over the phone.
Regarding the February payment, the check was sent out on 02/07/2018 because the last withdrawal in the amount of $1,488.22 was taken on 02/01/2018 (Friday) to complete the total payment of $2,971.43, we do not send payments until funds have been cleared in our system. Per our Terms and Conditions stated in section 4, “The debited funds from Customer’s bank account will be held for up to 3 days in a Receipt Settlement bank account held by Western Union Financial Services, Inc. (“Western Union”) for the Program before transferring such funds to the Custodial bank account (described below). The Receipt Settlement bank account is required in order to establish that there are sufficient funds in Customer’s bank account to permit the authorized debits to be made. Customer also understands that Customer will not earn any interest on the debited funds held in the Receipt Settlement bank account. After each debit has cleared, the debited funds, net of Program Fees, are transferred to a Custodial bank account held by Sponsor for the Program. Sponsor will not pay customer interest on funds held in the Custodial bank account.” A copy of the terms and conditions was sent to you via regular postal mail.
On 02/15/2019 you contacted us to request check #*** to be stopped, because you informed us that you will be paying the monthly mortgage payment on your own to avoid the late fee and requested the funds to be sent to you. As requested, a check was reissued on 02/18/2019 under check #*** in the amount of $2,971.43 and refunded back to you. According to our bank, the check has already been paid. In addition to that, a second refund was completed on 02/25/2019 in the amount of $1,485.51 into bank account ending on *** from ***.
As a courtesy, a refund was processed today back to your bank account on 3/11/2019 corresponding to the two-month transaction fee in amount of $10.84 ($2.71 per transaction) as requested by you.
Paymap values your business and wants to ensure your Equity Accelerator Program is appropriately setup to help assist you with your financial objectives. Paymap encourages you to reach out to one of our customer service representatives at 800-209-9700, from 9:00 am to 9:00 pm Eastern Time, Monday through Friday to further discuss your Program setup.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: (***). You may also email us at ***
Sincerely,
The Western Union Executive Resolutions Team
I fell victim to a fraudulent loan application and was requested to pay $900 to a Jessica *** in Ontario, Canada. I was advised she was the investor funding my loan and that I needed to pay $900 (3 months of monthly payments on the loan) for security. I did so. I was advised by Diane *** of *** which I now know is to be a fake business to send it to Jessica *** in order to get my $10,000 funding. I advised Western Union that I fell victim of fraud and they refuse to refund my money and they are refusing to even fully investigate the situation. The person who received that money in Ontario, was wrongfully receiving that money and Western union is aware of it but will not refund my money. They also refuse to give me their report they supposedly have of the investigation as well as explaining why I am not receiving my refund.
Dear ***, Western Union is writing in response to the complaint filed through the Revdex.com. Our records indicate that in January 18, 2019 you sent a money transfer for 900.00 USD to a person located in Canada. On January 18, 2019, a person with identification bearing the name of Jessica *** went to an agent location in Canada to retrieve the transaction and provided the Money Transfer Control Number, sender’s name, place of origin, and the amount expected. Western Union’s policies and procedures were properly followed, and the transaction was paid correctly. A refund is not available as the funds were paid to the named payee as directed. Please note that all Western Union money transfers require the Money Transfer Control Number (MTCN) as well as a valid government issued Photo Identification(s) in order to be released for payment. Western Union is concerned about consumers and consumer fraud and has many procedures in place to help combat fraud and increase consumer awareness of scams. For example, Western Union provides consumer fraud warnings and other consumer protection information on its website at www.westernunion.com. Also, Western Union’s website and the Send Money forms provided at the agent location also contain a toll-free number consumers may call if they suspect they have been a victim of fraud. When a consumer reports to Western Union that they may have been a victim of fraud, Western Union takes a report and is available to assist your local law enforcement in their investigation. According to our records, a fraud report was filed with Western Union on January 28, 2019, fraud case number: 2316549. Due to consumer protection and privacy laws, we are unable to release additional information regarding the recipient and the paying agent location without a validly issued and served subpoena. Western Union is willing to assist law enforcement with their investigation. The aforementioned request can be submitted by law enforcement via the following channels: Address: Western Union Financial Services, Inc. Attn: Custodian of Records *** Englewood, CO 80112 Email: *** Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at ***. Sincerely, Executive Resolutions Department Western Union
Western union has been always my way to pay all my bills.but last year my money order was stolen from my landlord PObox and altered the person was able to change all the information I wrote on the money order .I provided promise and everything paid the extra money for the investigation and this was 2 checks they only paid me the lowest amount back and I'm still waiting after10 months not a word and the people at western union keep giving me the run around. All ima say I'm getting a lawyer and I'm sueing I have my proof just give me my money back or I will make this public..
This is my second time using Western Union. The first was to send money to a location to where I found out had been marked as a fraudulent and high risk potential. Our money and fees were returned. Then only a few months later my husband who had his wallet stolen the day before he was to return from a business trip to San Francisco. I sent him money, which I was told would get there in plenty of time, so he could have cash on hand to retrieve his car out of long term parking.
That night he attempted to do so, the transaction started then at the point that it was going to go through the computer crashed. My husband had to go to another location at JFK and there they told him the money was on hold. He called me, I called Western Union and got the response that the money had been refunded on the automatic message. When I got to speak to a rep, and was not put on hold, they could not give me an answer. They said I had to email a compliance department. I had to bundle up my kids at 11:30 at night, drive 2 hours to JFK to pick up my husband. Fortunately, there was a person at the exit gate who let us pay and we drove both cars home. Arriving at 3:45am.
The next day when I tried to get an answer from them as to why the refund, when I was not put on hold, I could not get a straight consistent answer. I was directed again to email the compliance dept. I said I would have no assurance that my email would be answered. I was given the corporate phone number. I called there and after waiting a long time someone else answered and gave a different answer. I asked to speak to a supervisor. Will (the supervisor) got on and gave me a different answer. I questioned his answer and after being put on hold for a long time he hung up on me. I then searched online for filing a complaint with Western Union. I found a number, spoke with an Andrea who opened a case for me. She gave me the explanation that my transaction number had been duplicated so that duplication in the system caused my husband to not be able to retrieve the money. I said thank you and that I hoped I could believe her answer. She provided a tracking number to obtain a full refund, including the fees. I have gotten my money back but have NO confidence in Western Union.
Horrible customer service, unprofessional stuff (including managers), disorganized and fraudulent. I even reported them as a fraud and will seek advise from a lawyer to possibly file a law suite against them, since they hold my founds (refund) for no obvious reasons and keep telling me that "it was refunded, then canceled, then refunded again, you should wait). At the same time they refused to provide any additional information. The only reason they still in business - market share. Otherwise there are much better alternatives out there (cheaper and superior customer service). Avoid WU for any means, just search "westerunion alternatives).
I used this shady company to send $2000 through my bank account. They withdrew the amount twice from my account and have not refunded my money for nearly 3 weeks. I have repeatedly contacted their customer dis-service numbers, and although they acknowledged they withdrew the amount twice due to some kind of supposed "error", they have conveniently not refunded my money for nearly 3 weeks now. A typical scam from a typical shady company to make extra money on interest
Western Union case reference #***,Western Union is writing in response to the complaint we received from you dated 2/11/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you were charged twice for a transaction.Western Union is in receipt of the complaint you filed with the Consumer Financial Protection Bureau. Upon further review, we have confirmed the complaint filed with both agencies are regarding the same issue. We will be responding to your issue through the Consumer Financial Protection Bureau portal.Western Union considers this case closed.Executive Resolution Team
I used western union on 12/31/18 for a wire transfer for $200 to *** to clear limited bank but no one can confirm my funds however it was sent to the wrong bank account and I asked to recall the payment because it was sent to the wrong bank account I’m caught in the middle I just want my money recovered. Immediately
Dear Ms.,
This is in response to a complaint you filed with the Revdex.com.
We appreciate your patience while we carried out an investigation into your concerns.
Our records indicate that, Money Transfer Control Number # was delivered to the account number noted on your order with no rejection received. Unfortunately Western Union is unable to process a refund, we suggest you contact the beneficiary bank for further assistance.
Your business is greatly valued, and we sincerely regret any inconvenience you have experienced with the initial handling of your issues.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at , and provide the Western Union Reference #: (52817906 ). You may also email us at ***.
Sincerely,
The Western Union Executive Resolutions Team
I sent money out on Jan 18, 2019 they charge me twice one a credit card and the other one is checking, no one had told me couldn't used checking, I got charged for 221.00 in total, I was promised for my money back, I stutter due to a stroke, I've called and email them and they said it had been done were in Feb.7, 2019 and I still don't have my 221.00 on my bank account, I got charge of 35.00 fee from my bank.thank you.
Dear ***,Western Union is writing in response to the complaint we received from you through the Revdex.com.Western Union has investigated this matter. Please be aware that Western Union processed a refund for the principal and charges in the amount of $ 209.00. This refund was issued to your bank account on February 08, 2019. Please note that payment funds require at least two to three business days before they are settled on Western Union’s account, therefore; bank account refunds may take up to seven business days to process. In the event that the funds have not been returned to your account within the allotted timeframe, please contact us directly at the number or email address referenced below so we may further assist you.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please email us at [email protected] and provide the Western Union Reference #: ***. You may also contact me directly at the email address referenced below.Sincerely,The Western Union Executive Resolutions Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
thank you very much they gave 219.00 not 227.00 but its ok.As long they paid what they somewhat owed. Thank you.
Sincerely
Beware!! Worst service ever! On January 18th, 2019 I used Western Union for the second time ever in my life, will never ever use ever again! I used the online Western Union website to send a money transfer for more than $900 usd. The money was sent from the USA to Russia. This was my second time sending to the receiver, so didn't anticipate any problems. I made the payment using my bank account and the receipt from the payment stated that the money would be available for pick up on January 20th, 2019.
Come to find out, Western Union was able to take the money out of my bank acct overnight on the day that the payment was made, but decided that they were going to hold the payment for almost a week before releasing it, claiming processing time. Finally, on January 23rd, 2019 when the money still wasn't released, I decided to cancel the transfer for a refund, as my receiver was able to set up a PayPal acct during the time of waiting, I sent her the money that way instead. When I cancelled the WU money transfer, I received an email from them confirming cancellation, a message that read "the refund has been processed, please allow up to 7 business days for the financial institution to credit the money back to the sender." They also stated that the WU fee that they originally charged me to send the pyment was non-refundable. Today is now February 6th, 2019 which makes exactly two weeks since the cancellation, 11 business days and still no refund! Everytime I call WU the customer service is very poor, it's a different story everytime, constant run around. I've spent hours on the phone with them at this point, I was informed by WU that a refund typically only takes 1-7 business days max. They also blame the bank for the long processing time, but as of today my bank has NOT received the refund, they stated that when they do, it's immediately returned back into the acct. as it's illegal for them to hold the money. Yesterday, after calling WU multiple times, I was asked by a WU representative to send a copy of my bank statement to them, showing that the refund was not received back, which I immediately sent over to them and was promised a supervisor would call me back shortly. I never received a call back and when I finally called back, I was told that they would need at least another 48 hours to finish the investigation. I was told the same exact thing last Friday when I called, that it would take 48 hours and here we are 6 days later, right back to we need another 48 hours. Today, I've finally realized that I am not going to get anywhere with WU, so I had to take time off of work to go into my bank and file the dispute paperwork against them to get my money back that way. Which my bank stated that I will definitely get it back, but it could take up to another 10 business days for them to file the dispute with WU's bank. My bank also stated that they were confused by why WU used a completely different name, other than themselves to take the payment out of my acct. Save yourself from a lot of lost time, frustrations . There's plenty of other reputable money transfer services out there! WU has horrible business practices! Nobody should have to go through this!
On Friday, 2/1/2019, I checked my email after leaving work and noticed 6 Western Union wire transfer transactions that I did not make. 3 transactions that were allowed to be processed and the last 3 which were declined to be processed by my bank. Of the 3 that were processed; Transaction 1 was for $350 plus $35.99 fee, Transaction 2 $750 plus $$79.99 fee and Transaction 3 was $750 plus $79.99 fee. I called my bank to file a dispute claim and they advised me to speak with the merchant. When I called Western Union I spoke to someone from the fraud department and she too my statement and stated that she would file a claim. Because the 6 transactions were made to the same individual within an hours time with the first 3 being made within 30 minutes, I asked the lady in fraud why wasn't any of the transactions flagged. She stated that she did not know and it was my banks job to monitor my debit card transactions. I then informed her that the transactions were made from a Western Union Account I had set up online that the debit card and the profile for the person the money was supposedly sent was attached too. Because the money was supposedly sent to and picked up by my brother with the expected pick up location in Virginia, I asked which part of Virginia the money was picked up in and she stated that it was not picked up in Virginia. She stated that all 3 wire transfers were picked up in Pennsylvania despite the expected pick up location on the conformation bein Virginia. I asked her why the transactions were not flagged after being picked up in the wrong location and she did not have an answer. On Saturday, 2/2/2019, I called Western Union back to speak to a manager about my case and one manager looked at the case information and told me that all transactions after the second transaction should have been flagged and stopped per company's policy, he then stated that no one should have been able to pick up the money outside of the expected pick-up location, after speaking with me, he transferred me to a manager in the fraud department who reiterated that the transactions should have been flagged and stopped when someone outside of the expected pick up location attempted to pick up the money. I called back Tuesday, 2/5/2019 and was told my case was being handled by management and I would not be given any information or updates. I should mention that I spoke to 2 individuals on 2/1/2019 who cold not or reluctant to assist me, on Saturday, 2/2/2019 I spoke to 5 people, of the 5 only 2 were able or willing to assist in resolving the issue and on Tuesday, 2/5/2019, I was brushed off and told that I should not call for updates regarding the case because I would not be given any information and they could take up to 21 days to get me any information if they wanted to. In addition, employees at Western Union continued to try to absolve themselves of any responsibility by telling me that it was my banks job to monitor my debit card transactions and not theirs. I have tried to explain to everyone that I spoke to that my bank is not likely the issue since the information for the debit card and the information for the individual that the money was supposedly sent to are stored in my online Western Union account. I also asked them to look at the fact the money was not picked up by the person's whose information is on the confirmation because that person was in Virginia at the time and the transfers were picked up in Pennsylvania. Also, I told them repeatedly that I work in a correctional facility where I am not allowed to have a phone or any electronic device and I teach and am in a class with no internet access or computer between 1:00pm and 4:00pm, so I could not have made any online transactions during that time. I simply want Western Union to acknowledge the unauthorized transactions and transfer my money back into my account.
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the complaint we received from you dated 02/06/2019 which was addressed to the Revdex.com. In your complaint, you indicate that there was unauthorized use of your account or debit card.On 02/01/2019, online money transfers were initiated to *** in USA.On 02/01/2019, a person with identification bearing the name of *** went to an agent location in USA to retrieve the transaction and provided the Money Transfer Control Number, sender’s name, place of origin, and the amount expected. A refund is not available as Western Union’s policies and procedures were properly followed.When a consumer reports to Western Union that they believe to have been a victim of fraud, Western Union takes a report and is available to assist your local law enforcement in their investigation. Western Union has taken the necessary steps to deactivate your personal customer profile at this time.To help protect your personal information from unauthorized access and use, we endeavor to use reasonable security measures. These measures can include physical, electronic and procedural safeguards such as computer safeguards and secured files and buildings. We also endeavor to limit personal information access to only employees, agents and representatives that need to know.Due to consumer protection and privacy laws, we are unable to release any additional information regarding the recipient and the paying agent location without a validly issued and served subpoena. Western Union is willing to assist law enforcement with their criminal investigation.The aforementioned request can be submitted by law enforcement via the following channels:Address: Western Union Financial Services, Inc.Attn: Custodian of Records***Englewood, CO 80112Email: ***Western Union also recommends that you contact your bank about the unauthorized charge(s) on your account. You may want to inquire about any available options they may offer, in order to avoid further unauthorized use of your bank account(s) or debit/credit cards.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at ***.Sincerely,The Western Union Executive Resolutions Team
So I was sending money through the western union app and then I went ahead and canceled it right away and it said that it was canceled but then I see that my credit card was charged the amount and I called western union and their supervisor said there was tech issue and the app wasn't working well. But they wont refund me because the person already picked up the money. Which is crazy because I canceled my payment and have proof that I canceled it and the money was held from my credit card but Western Union went behind my back without my authorization and took my money. And they told me to contact the police for they cannot help me.
Dear Ms.:
Western Union is writing in response to the complaint we received from you dated February 5, 2019 which was addressed to the Revdex.com (Revdex.com). In your complaint, you indicate that you sent a Direct to Bank Money Transfer via Money Transfer Control Number (MTCN) ending in ***, which was subsequently cancelled by your request. You are asking why the transaction was not cancelled.
Western Union has investigated this matter. Our records indicate that your money transfer was processed as requested and we did not receive a cancellation request from you. We also did not receive your proof of cancellation. There were no technical issues involved with this transaction.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at ***.
Sincerely,
The Western Union Executive Resolutions Team
was charged twice on same card same day and wish a refund . they will not respond in any way. amount 539.99.
Dear Ms.,
Western Union is responding to your complaint to the Revdex.com.
Western Union has investigated this matter; our records indicate that on 9/6/2018 at 10:54:17 AM Eastern Standard Time you initiated a Quick Collect transaction in the amount of $523.00 USD to *** via Money Transfer Control Number (MTCN): *** . These funds were paid to the mentioned payee.
Our records indicate that Western Union only charged you once for this money transfer. Kindly contact your bank for further details about the first transaction debited shown in your bank statement as Western Union does not have additional funds.
We regret any inconvenience this matter may have caused. It is our hope that you will not base your opinion of us on this incident, but that you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: (***). You may also email us at [email protected].
Sincerely,
The Western Union Executive Resolutions Team
I have been doing business with WU for years. I have always been very happy. Until today. When I am traveling I always send my wife in Cali, Colombia money each money. I am sick and don't feel well enough to drive so I went online. I can't remember my password. They indicated they sent me a link. That was over an hour ago. I have called WU and asked for their help.They tell me the same thing. They will send me a link. No link has arrived. I am on their facebook page now and there are telling me they have no record of the $500 I sent yesterday and therefore they cannot help me. I hope I don't have to go the a WU location everytime I need to send me. Have a nice dy
HORRIBLE! My husband and I purchased a money order to pay our rent. We sent our money orders via USPS mail. Our landlord never received our money orders in june 2018. We called money order and was told that the money order was cashed for 250.00. The manager stated he would do a investigation to see who cashed it, where and the whole works to get our funds back. We were told that the 1000.00 will be placed on hold. We have called every month since june. Spoke to several reps and several supervisors. Nothing has been resolved. Today we called for several hours on both phones and was transfer to a supervisor line but no one answered. I have recorded and have all documentation. Today is Feb 1 2018 and at this point I feel that western union is holding our money and further information for no reason. We have sent everything they request. Including paying fees.
I used this service quite often because it is convenient to my location. The last few times I used this service, they charged me a fee to send money in minutes but when my receiver tried to pick my money transfer up, they are not able to. There were times I sent money to my children and paid the fees to have the transfers ready within 10 minutes but they wasn't able to receive the money. They're always having problems with their system which blocks my transactions and still charges me for money in minutes. It was s time when I sent my son money and the rep made a mistake and sent my funds to their headquarters,, I never got a refund from that and my son never received the money I sent him. I called a few times to resolve the problem but they kept telling me to wait 48hrs but the problem wasn't never resolved.
Dear *** ,Western Union is writing in response to the complaint received from you through the Revdex.com.Western Union is researching this matter and requires additional time to respond.Western Union considers this case “In progress”. If you should have any additional questions or concerns, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at ***Sincerely,The Western Union Executive Resolutions Team
Over a month ago I had sent money to my aunt in the Philippines. I sent $100.00 on the 12/29/18. I sent the wrong amount, so I canceled it. Western Union took the money. My bank has told me many times that WU has the money. I can see in my bank statements that I have sent WU to and that the $104.99 was taken out. No one there seems to care. I'm hung up on, I'm transfered to new people, just because the previous rep didn't want to take the time to help. I'm at the end of my patiences. I desperately need that money back, but WU refuses to give it back.
PLEASE!!! I beg of you. Give me my money back!! Here is my Case Number.
:
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the complaint we received from you dated 01/30/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you never received a refund from a transaction sent on 12/28/2018.Western Union has reviewed your request and determined that the transaction in question is ineligible for refund. In reference to a previous case, your bank statements that were submitted on 01/28/2019 were reviewed. These statements reflected other transactions from the same date (12/28/2018) but do not reflect a charge from the transaction in question because it was rightfully cancelled. The cancellation request by you was successfully submitted before these funds were debited from your account.If you do not see these funds reflected in your bank account, we urge you to contact your banking institution for further assistance.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at ***.Sincerely,The Western Union Executive Resolutions Team
You can easily see that WU took the money out of my account, but never returned it. My bank has even said that WU has not been acting fair with me.
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the rebuttal we received from you dated 02/20/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you disagreed with the resolution regarding your transaction.Western Union has investigated your concern and concluded that the original decision will be upheld. If your bank statement reflects a debit from Western Union, this does not mean that Western Union has acquired these funds. That particular reflection on your statement means that your banking institution has initiated a transfer based on your submission. Your transaction was subsequently cancelled. This means that the transaction was stopped/discontinued before Western Union ever possessed the funds.Western Union encourages you to pursue further action with your banking institution in effort to reacquire the associated funds.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at ***.Sincerely,The Western Union Executive Resolutions Team
I Have sent you proof and my bank has called and this is your fault! I no longer have that $104.99!!
Complaint: ***
I am rejecting this response because:
Because you have my money!!! Look at my bank statements. You look the money out!!!! My bank has tried to collect the funds, but they have said that you took it out ! GIVE ME MY MONEY BACK!! YOU HAVE IT AND YOU KNOW THAT YOU DO, BECAUSE IT'S IN NY STATEMENT!!!
Sincerely
I purchased money order for my business to pay a licensees renewal I was going to apply for $250.00. I never used that money order because I forgot that I had it. After months I went and cashed the money order at my bank and they sent it back to me and told me I needed to contact Western Union. So I did and they told me I needed to fill out a form, send the money order, and a 15$ check for processing. So I did that. Weeks later I received a letter from them saying my request cannot be processed until I..fill out a form, send the money order, and a 15$ check for processing ( which I already did). I checked my bank account to see if the 15$ processing fee check had been cashed and it was. So I called customer service and they just kept repeating to me that I need to do what I already did. They say that they never received my paperwork however they cashed my check. I talked to the manager and she said they never received my 15$ processing fee or any of my paperwork and was extremely rude. So now I have no money order fees from my bank, fees from Western Union for the money order just sitting, AND 15$ processing fee that they say they never received but I have proof through my bank records.
Western Union is writing in response to the complaint we received from you dated 1/29/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you are requesting a refund for an unused money order.Our findings are that we will require proof of purchase so that we may determine that you are the true owner of the funds. If you cannot provide proof of purchase please complete the attached money order affidavit and have it notarized and return it to me directly through this email correspondence.I assure you that your business is greatly valued and sincerely regret any inconvenience you have experienced with the initial handling of your issues.Please feel free to follow up with me directly if you have any additional questions or concerns. I am available between 7:00 AM and 2:00 PM (U.S.-Mountain Time), Monday through Friday.Lisa ***Executive ResolutionsWestern Union***Direct line: Tell us why here...
Complaint: ***
I am rejecting this response because:
My bank printed me out the actual money order that was returned when I tried to cash it. Also my $15.00 check that was cashed by Western union that they said they never received.
Sincerely
Western Union reference # ***,Western Union is writing in response to the rebuttal we received from you dated 3/18/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you are trying to obtain a refund for a money order and have sent documentation supporting that you are the true owner of the funds.Please be advised that we have received your additional documents and have processed your refund today. Please allow 10 to 14 business days for it to arrive via USPS.Western Union considers this case closed.Sincerely,Lisa ***Executive ResolutionsWestern Union***Direct line: +***Tell us why here...
We are at our wit's end. We have attempted to resolve this matter through Western Union but keep getting the run around. On December 6, 2018, a money order was purchased by *** payable to *** in the amount of $850. It was cashed by someone else. I am currently affected by the government shutdown and desperately in need of the funds. We have requested information from western union pertaining to where and when the money order was cashed. I need this information so that I may take the necessary steps to rectify this situation. We need to know what state the money order was cashed. Please help. We are desperate. The instrument number is ***, ref
*=*** It was purchased at Kroger store in Dallas, Texas.
We have received the Third Party Release and the Forgery request from ***. The Forgery request has been sent to the Bank of First Deposit today. Please be advised that at the time of presentment, a BOFD is obligated to warrant that the Money Order has not been tampered with or altered to change the obligation of the party that is being paid and that all signatures are authentic and original. Western Union does not guarantee that payment will be recovered from the BOFD.
Western Union will be acting on your behalf to collect the funds from the BOFD. Final determination will be made by the BOFD after conducting their internal investigation.
The average time to resolve a forgery claim is 90-120 days and in most cases a BOFD will not provide a resolution prior to 120 days. Western Union cannot expedite this process since it is fully conducted by the BOFD.
Once we have the decision from the BOFD we will contact you, but if you have not heard from us once the 120 days is past please feel free to contact me directly.
Lisa ***
Executive Resolutions
Western Union
***, Denver, CO 80237
Direct line:
Tell us why here...
Complaint: ***
I am rejecting this response because: I have attempted to call Ms. on multiple occasions. She called and asked me to forward her a copy of the altered money order. Per her request, I sent the copies. She has not responded to my emails or telephone calls to date. Although I understand the process, I am troubled with their customer service procedures. This experience has been mentally draining. I am frustrated beyond measure. If I had not filed this complaint with the Revdex.com, Western Union would have never responded in a timely manner. Six months is too long for me to wait. The money order was fruadulently altered so I am expecting a full refund. Thank you
Sincerely
I have a 25.00 money order made out and returned not cashed,and Western Union wants 30 Dollars to trace It.
I want my money back,It is not Western Unions money.
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the complaint we received from you dated 01/23/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you are requesting a refund in the amount of $25 regarding a Western Union Money Order.I have received confirmation from our Money Order department that a research request form must be completed by you and submitted to [email protected] Once this form has been submitted successfully, our product support team will send you an appropriate response regarding your inquiry. This form has been provided to you under separate cover.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected],The Western Union Executive Resolutions Team
I purchased a money order that is now lost or stolen, it has NOT been cashed, in trying to obtain my refund I have been hung up on multiple times, have spoken at length with persons who have difficulty with English and this has created barriers although I am sensitive to their situation.
They KNOW the money order has not been cashed and yet will not expedite this refund
Western Union is writing in response to the complaint we received from you dated 1/17/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you are requesting a refund for a lost money order.Per our phone conversation on 2/8/2019 I have provided you a refund including your fee as well as an additional one-time Good Will Concession for the inconvenience you experienced.I assure you that your business is greatly valued and sincerely regret any inconvenience you have experienced with the initial handling of your issues.Lisa ***Executive ResolutionsWestern Union***, Denver, CO 80237Direct line: