The Western Union Company Reviews (%countItem)
The Western Union Company Rating
Address: 7979 E Tufts Ave, Denver, Colorado, United States, 80237
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I tried to pay an *** bill online last month. It comes out that at one time I had mis entered a number in the account. Western Union recorded this as a returned payment. Apparently they then tried it again and recorded another returned payment. They never contacted me or allowed me to fix it. Now I can't even send *** a check in the mail. They think I'm a deadbeat. This was completely all Western Union's fault. All of it. Western Union had or should have had my banking information on file already, by the way. I had used them before. I already had a low opinion of this company. They lived up to it in style.
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the complaint we received from you dated 07/04/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you were trying to submit a Quick Collect transaction but mistakenly input the wrong account number and wanted assistance with resolving the issue.Western Union has been unable to investigate this matter. Please be aware that we have made several attempts to contact you via email and by phone at the contact information you provided in your complaint. In our communications, we requested that you provide Western Union with the associated transaction number. If you are able to provide the requested information, your case will be reopened and investigated.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at ***.Sincerely,The Western Union Executive Resolutions Team
The Western Union company handles payments for ***, IL. When I attempted to make a payment, they never notified me that there was a problem. At the time, I had several thousand dollars in an account that I've had since the mid 1980s and was attempting to pay a couple of hundred bucks to *** online through Western Union. There was some clerical error and I think it was on Western Union's part. In any case, the payment didn't go through. I was never notified that it didn't go through and the next bill I got was labelled "cash only." *** thought that I'd bounced a check. That's how Western Union labelled it.
That affects my credit and my reputation. I can understand how Western Union doesn't understand that. The only reputation they have is a bad one. I have no bad or missed payments of any kind and have a good reputation. I want it referred to as a clerical error, which it is, and I want to have *** notified of this.
If I could give no stars I would!
I have an ongoing issue with stolen money orders and reached out to Western Union. It was stated on paper and verbally to me that once they received the processing fee for the money orders, they would send me the copies of the cashed money orders, who cashed it and where. I received the copies a month after my initial claim but it had ABSOLUTELY NO INFORMATION THAT IS HELPFUL. The information that it was stated that it would have was non existent.
I had to put in ANOTHER claim AGAIN that would take another 10-15 days to get the information that I was SUPPOSED to already have!!!
This is ridiculous!!! Is this how you all do business??? I will not be using Western Union again because this is complete crap! I can't resolve an issue that has been happening since May because of this incompetence.
A $150.00 money order was stolen and cashed. We requested (and paid for) a copy of the money order and it was obvious that the signature was forged. We contacted WU and was sent an affidavit (that we completed and notarized), a signed letter of acknowledgment, copies of invoices, and a police report. This info was completed and mailed on May 17,2019.
We have contacted WU numerous times and have been told something different each time. We have been told that we didn't complete the paper work (which I have copies proving different), and that the file has been closed, and several other things. In addition, they will not even tell us where the money order was cashed. I tried to contact WU again today (several times). The first time they said they would transfer me to a supervisor. They transferred me and the phone rang for 10 minutes before I finally gave up. The second time the representative told me something totally different and then told me to have a good day and hung up on me.
I am so disappointed and don't know what I should do next. If you can assist me or guide me I would greatly appreciate it.
Thank you
Dear Mrs. ***,
Western Union is responding to your complaint to the Revdex.com.
Western Union has investigated this matter; our records indicate that Western Union could not initiate your Money Order Forgery process at the Bank of First Deposit (BOFD - Wells Fargo Bank), because the Forgery Purchaser’s Affidavit was not properly filled out – statements were not marked.
On July 3, 2019 you provided via email the Forgery Forms; however, they were still missing information. On July 18, 2019 we spoke with your husband via phone and provided him the instructions that were missing to be completed. Since then, we have not obtained a response from you.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: (*** ). You may also email us at ***.
Sincerely,
The Western Union Executive Resolutions Team
I paid my mortgage payment through western union my mortgage company returned payment to western union. On june 6th western union sent me an email stating in 7 business days my money would be refunded to my debit card. Still weeks later I do not have my money and western union gives me a different story on what department they are waiting on and to call back in 24 hours or that my money will be in my account at the end of day yet never is. I have filed a dispute with my debit card bank and call everyday to western union but they refuse to give me my $600 refund. They also refuse to transfer me to a supervisor and have hung up on me multiple times. I dont have a lot of money and that 600$ is a lot to me and very needed.
My name is ***
My email is ***
My tracking # for western union was ***
The case # they supposedly created but never ask for is *** The mortgage company that returned payment was
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the complaint we received from you dated 06/27/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you were requesting a refund of a transaction submitted on 05/30/2019.Western Union has investigated your concern and concluded that the funds have not been returned to you because a chargeback was issued on 06/28/2019. Unfortunately, a refund is unable to be processed if a chargeback has been issued. If you would like to inquire about the current status of your chargeback, we recommend you contact your banking institution.We sincerely apologize for any inconvenience you have experienced with obtaining the specified Western Union refund and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at ***Sincerely,The Western Union Executive Resolutions Team
I submitted money through Western Union to a person by the names of "***" and "***" with the intention of paying for merchandise. This person, located in India, did not send me the goods, nor did they refund my money. According to my research, Western Union has been neotified by other consumers about this nefarious customer. Western Union still allowed this person to continue using their channels to conduct this scam. I am now the victim of this scam and am requesting the $83+ that I paid to Western Union, since Western Union was negligent and failed to operate with due diligence by disallowing this person to use their channels to scam customers like myself.
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the complaint we received from you dated 06/27/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you were requesting a refund on a transaction that you stated was fraudulent.Western Union has investigated your concerns; Our records indicate that in May 2019, you sent 1 transaction from USA totaling $75 USD to a consumer located in India.MTCN: On 05/24/2019, you initiated a transfer for $75 USD to *** in India.On 05/25/2019, a person with identification bearing the name of *** went to an agent location in India to retrieve the transaction and provided the Money Transfer Control Number, sender’s name, place of origin, and the amount expected. Western Union’s policies and procedures were properly followed and the transaction was paid correctly. A refund is not available as the funds were paid to the named payee as directed.Please note that all Western Union money transfers require the Money Transfer Control Number (MTCN) as well as a valid government issued Photo Identification(s) in order to be released for payment.Western Union is concerned about consumers and consumer fraud and has many procedures in place to help combat fraud and increase consumer awareness of scams. For example, Western Union provides consumer fraud warnings and other consumer protection information on its website at www.westernunion.com. Also Western Union’s website and the Send Money forms provided at the agent location also contain a toll-free number consumers may call if they suspect they have been a victim of fraud.When a consumer reports to Western Union that they may have been a victim of fraud, Western Union takes a report and is available to assist your local law enforcement in their investigation. According to our records, a fraud report was filed with Western Union on 06/19/2019, fraud case number: ***.Due to consumer protection and privacy laws, we are unable to release additional information regarding the recipient and the paying agent location without a validly issued and served subpoena. Western Union is willing to assist law enforcement with their investigation.The aforementioned request can be submitted by law enforcement via the following channels:Address: Western Union Financial Services, Inc.Attn: Custodian of Records7001 East Belleview AvenueDenver, CO 80237Email: ***Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at , and provide the Western Union Reference #: ***. You may also email us at ***.Sincerely,The Western Union Executive Resolutions Team
I am rejecting Western Union's response because their response is not factual. In their response they said that they consider my case "closed," yet the representative who is assigned to my case internally (Caleb), informed me two days ago that he is sending my case back to the fraud team to be re-reviewed. He also said that he would submit a request to have the scammer removed from their system. Also I am still owed a refund.
I sent money via western union bank to bank transfer. It normally processes in about 30 minutes but in this case it still was processing more than 14 hours later which was too slow. I called their customer support department and request that it be cancelled. The agent told me that it had been cancelled but a few days later it finalized. My wife who I was sending the money has now moved to the US from the Philippines and no longer has access to this bank account. I called their customer service department again and I was told that a supervisor would review the call and call me back within 24 hours. This also didn't happen. As a side note it is extremely difficult to use their phone system. On multiple occasions I was hung up on by their phone system, I was transferred to a supervisor where the call just rang for 2m before I hung up and multiple other issues dealing with them. The service was fine when it worked without issue but as soon as there was any type of problem it was an absolute nightmare.
Dear ***,Western Union is writing in response to the complaint we received from you which was addressed to the Revdex.com.Western Union has investigated this matter. Our records indicate that we received a Research Form on June 12, 2019. This request was processed within 30 days and based on our records, this request was processed on June 28, 2019 and the refund check #-*** was sent on July 01, 2019 and paid on July 12, 2019., sent to the address of:***
***Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at ***Sincerely,The Western Union Executive Resolutions Team
Several years ago Western Union barred me from sending or receiving money without providing justification for their actions. Recently, a friend sent me money but I was denied receipt of it. When I inquired for justification Western Union requested me to fill out a form requesting for personal information such as my home address, phone number, date of birth, and sources of income.
While filing this complaint, I read that Western Union asks that those filing complaint against them should first contatc them before filing Revdex.com complaint. I complied and I was given a code *** which indicates my name having a possible match with someone who is not allowed bo send or receive money through Western Union. I have a son named ***. and I am ***
To help Western Union resolve the conflict, I filled out their questionnaire and submitted two documents verifying my sources of income, with the intent to assist them identify the alleged person of interest.
I am submitting this complaint because I want this matter resolved immediately. I am law-abiding and do not engage in criminal activity. I hope Western Union will identify its person of interest and reinstate my privileges as I have been seriously embarassed by the discontinuation of Western Union services.
Dear Dr. ***,
Western Union is responding to your complaint to the Revdex.com dated 6/26/2019 which was addressed to our corporate headquarters. In your complaint you indicate that you submitted the required Compliance Reinstatement documentation and you are requesting a prompt resolution.
Our records indicate that a Global Reinstatement form and supporting documents have been provided to Western Union. We have reviewed your reinstatement request and we are glad to inform you that we have approved your use of Western Union services. You will be able to send and/or receive Western Union money transfers within the next 72 hours.
While your reinstatement request has been approved, please be aware that should the circumstances change, Western Union’s Money Transfer Service Terms and Conditions provide that Western Union and its Agents have the right to change its services without notice and refuse service to any person. This means that you might be required to go through the reinstatement process in the future.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: (***). You may also email us at ***.
Sincerely,
The Western Union Executive Resolutions Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 13641893, and find that this resolution is satisfactory to me. However, I would like to retrieve two remittances that were sent to me but that Western Union has not delivered. Here are the specifics of those transactions: (1) Reference # *** in the amount of $100 from *** in New Jersey, U.S.A.; and reference #*** from *** in Australia. I would like these amount delivered to me.
Sincerely
Dear Mr., This is in response to the rebuttal of the complaint you filed with the Revdex.com. In your complaint you are requesting to have two money transfers available to you for pickup. Western Union has investigated this matter. Our records indicate that on August 14, 2018, a money transfer was sent to you in the amount of $143.40, corresponding to Money Transfer Control Number ( MTCN) . In addition, on June 14, 2019, a second money transfer was sent to you in the amount of $100.00, corresponding to MTCN: . Both transfers have been refunded to the respective senders and remain available for collection.
Further to our phone conversation dated June 5, 2019, please contact your senders and advise them to contact Western Union to obtain further details about their refunds. We regret any inconvenience this matter may have caused. It is our hope that you will not base your opinion of us on this incident, but that you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry. Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at , and provide the Western Union Reference #: (***). You may also email us at ***. Sincerely, The Western Union Executive Resolutions Team
I set up an automatic payment through Western Union to pay my gas bill with ***. Two Payments came out, not on time I must add, where I was getting notices from *** asking for my payment, and then they just stopped pulling the payments. I spent about an hour on the phone trying to reach someone to find out why they stopped attempting to take my payments for the last 2 months. The first representative didn't understand what I was asking, I asked to be transferred to the supervisor. I was told he was right there. After waiting on a ringing phone line for 13 minutes, I attempted to contact them again. Their phone service is so messed up that I was unable to get to any representative again. I then called another number, again unable to get through to anyone. The 3rd number I was able to speak with a woman, who was as helpful as she could be. She transferred me to someone who was supposed to be able to help, they kept asking for a tracking number, I was never provided with a tracking number, I told him this and he transferred me again. Again they asked for a tracking number, again I told them I was never given one. She went on to look for my account with my phone number and email address, she was unable to find anything. She then told me to go to my email and follow the link from a prior email to log into my account. There was no link, I have no account with them, as this was all set up through the *** site that takes me to a page for Western Union to do a money transfer. I was unable to find anything out and received no help.
Dear Mr.,
Western Union is writing in response to the complaint we received from you dated 6/25/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you set up an automatic payment with *** and two payments were not debited.
Western Union has investigated your case. According to our specialized team, they have confirmed that the recurring schedule / autopay was disabled for that account as the two previous payments were declined by the bank.
Whenever there is a payment created, the bank must provide authorization for the debit to take place; unfortunately, the last two scheduled payments indicated that the authorization was declined; therefore, the payments could not be taken.
Since at this time the autopay setting is disabled, we recommend you to visit *** website and set up a new automatic payment again. At this time, Western Union cannot set up automatic payments and this has to be done via the billers website.
We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at***.
Sincerely,
The Western Union Executive Resolutions Team
Western union took about 3000 USD from our account to pay a contractor in Texas and later rejected the transaction for compliance issues after having our money for a week. All this even though 1 - the money is transferred to a US citizen in Texas - and 2. we spoke to the Western Union compliance department and they said everything was ok and the funds would be delivered as scheduled. Nothing could have been further from the truth. We called them again after our contractor said he was not in receipt of the funds from WU. Now we have to wait another 12 days to get see the money back in our account - this is unbelievable and they are jeopardizing our good name and our Business without letting us know what the compliance issue actually is. - I suspect there is none and their departments don't have any effective communications procedures. I would like to see an investigation from the federal trade commission into their business practices and will file a complaint with them as well plus assess the damage they caused to my business.
Western Union has a 180 days refund policy. I requested this refund based on their following policy
Case # is: ***
Case # is: *** For MTCN) is: ***
(MTCN) is: ***
I did not authorized these transition it was error. I have case opened with Bank of America.
If you think there is an error, contact us within 180 days of the date we promised you that the funds would be made available to the Receiver at or https://care.westernunion.com/us/en/ask You can also contact us for a written explanation of your rights.
Dear ***,
Western Union is writing in response to the complaint we received from you through the Revdex.com. In the complaint you indicate that you were victim of fraud through an unauthorized use of your account.
When a consumer reports to Western Union that they believe to have been a victim of fraud, Western Union takes a report and is available to assist your local law enforcement in their investigation. According to our records, a fraud report was filed with Western Union via fraud case number: *** and ***. In addition, Western Union has taken the necessary steps to deactivate your personal customer profile at this time.
To help protect your personal information from unauthorized access and use, we endeavor to use reasonable security measures. These measures can include physical, electronic and procedural safeguards such as computer safeguards and secured files and buildings. We also endeavor to limit personal information access to only employees, agents and representatives that need to know.
Due to consumer protection and privacy laws, we are unable to release any additional information regarding the recipient and the paying agent location without a validly issued and served subpoena. Western Union is willing to assist law enforcement with their criminal investigation.
The request can be submitted by law enforcement via the following channels:
Address: Western Union Financial Services, Inc.
Attn: Custodian of Records
***
Englewood, CO 80112
Western Union also recommends that you contact your bank about the unauthorized charge(s) on your account. You may want to inquire about any available options they may offer, in order to avoid further unauthorized use of your bank account(s) or debit/credit cards.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at ***.
Sincerely,
Executive Resolutions Department
Western Union
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I sent a payment via Western Union to *** on May 15, 2019 in the amount of $275.00 tracking number ***. The clerk at your authorized payment location located on Lexington Ave, NY said it would take 24 hours before the payment is received. I called *** two business days later and was informed the payment was not in their system and did not post to the account. I called Western Union on a number of occasions regarding the transmission of the payment to *** and was informed they cancelled the initial payment and resent it with a different tracking number *** on June 5,2019. I called *** and was informed the payment was not sent and that zi would need to follow up with Western Union. Each time I’ve called Western Union I’ve been placed on hold for long periods of time, up to 1 hour and/or disconnected. I was told they are investigating the situation and I would need to call back 24 - 48 hours in order to check for an update. The situation is rediculous. It doesn’t take over a month to send money or to process a payment. I requested a refund after the June 6, 2019 transaction.
Dear Ms.,
Western Union is writing in response to the complaint we received from you dated 6/24/2019 which was addressed to the Revdex.com. In your complaint, you indicate that the payment you made to *** was not completed and you would like a refund for the same.
Western Union has investigated your case. According to our records, the transaction under MTCN was resent to the subscriber *** under a new MTCN . The new payment generated was confirmed as received by a *** representative on 6/25/2019. We recommend you to contact *** for further assistance.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customers every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly. We are currently working with our business partners in order to address the issues you experienced throughout multiple phone conversations with our Customer Service representatives.
We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at , and provide the Western Union Reference #: ***. You may also email us at ***.
Sincerely,
The Western Union Executive Resolutions Team
Western Union is clearly using unethical and borderline scamming techniques when sending money to Indonesia. I frequently use Western Union throughout the world and this time when I was sending money to Western Union in Indonesia they did not allow the receiver to receive American dollars and I thought I was okay with that. I was sending 1000 American dollars and I paid the fee up front however once converted American dollars to Indonesian currency I found out that the receiver would only be receiving 13,037,200 IDR, which clearly was not the days exchange rate and actually was more than 100 American dollars less than the exchange rate for the American dollar into Indonesian currency. The exchange rate at the time that I did this transaction was over 14 million IDR. So the bottom line is that not only did I pay the $7 fee for sending it but Western Union has basically scammed over $150 of the value of this transaction by stating that they are using their own transaction rate when it is far from the true transaction rate. This is unacceptable in the United States and in any country. I paid the fee up front there for the user should receive exactly the amount that I sent whether in American dollars or their currency not almost 20% less of the True Value. This is unfair business practice and is basically a scam going on with Western Union. In their own statement they say that in currency exchange they try to be as close to the current currency exchange as possible and that is totally untrue and false advertising.
Western Union Reference Number: ***
Dear Mr. ***,
Western Union is responding to your complaint to the Revdex.com. We sincerely apologize for any inconvenience we may have caused. Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customers every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
Western Union has investigated this matter; our records indicate that on 6/20/2019 at 1:50: PM Eastern Standard Time you initiated a transaction in the amount of $1,000.00 USD to *** payable in Indonesia via Money Transfer Control Number (MTCN): .
Please be advised that we have concluded our investigation pertaining to the Exchange Rate that was applied to your Money Transfer sent via MTCN: . Our records indicate that prior to the completion of your transaction, Western Union provided you with a Pre-Disclosure Statement (PDS) that listed the amount to be paid, fee, the amount your receiver will get in local currency and Date of Availability. By funding the transaction, you are accepting the terms presented on the (PDS).
At this time, we have confirmed that no errors were made by Western Union with regards to your transactions exchange rate. As your transaction was Fixed on Send, the exchange rate provided on the Senders receipt at the time the transaction was finalized would be the same rate that was paid out to your receiver in Indonesia.
When choosing a money transmitter, carefully compare both transfer fees and exchange rates. Fees and foreign exchange rates may vary by brand, channel and location based on a number of factors. Fees and rates are subject to change without notice. The typical exchange rate is adjusted 1-3 times a day, but exchange rates can change at any given time of day, any number of times, subject to the currency volatility. The exchange rate between our online services and retail agent locations may also vary depending on the aforementioned factors. You may find additional information regarding exchange rates & fees at www.westernunion.com under our Terms and Conditions.
As a courtesy to you, Western Union has added 500 points to your My WU® account. Your My WU® account currently has a balance of 760 points. These points are available for your immediate use and must be used within one calendar year.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at , and provide the Western Union Reference #: (***). You may also email us at ***.
Sincerely,
The Western Union Executive Resolutions Team
I was told I would need to wait 7 business days. This has been 7 business day already. I better have my money back. If I have no money tomorrow from you guys. I am giving you 14 business day. My tracking number is
Western Union Reference #***
***,
Western Union is writing in response to the complaint we received from you dated 6/19/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you do not agree with the bank policy of returning your funds to your account.
Our records indicate that we processed a refund back to you on 6/7/2019. Please note that Western Union does not have any control over the banks processing which takes 3-7 days.
Western Union considers this case closed.
Sincerely,
The Western Union Executive Resolutions Team
My father made a money transfer to my wife's name from Turkey to Costa Rica. They said the only amount to be paid would be $55 but they want to charge an extra $73 (40 000 Colones) to receive the money here in Costa Rica. I escalated the issue to the related executive department but they still did not resolve my issue. I offered them two options; to pay back all money to my father in Turkey $1000 plus $55 service fee or to pay my $1000.
Dear ***, Western Union is writing in response to the complaint we received from you dated June 17, 2019 through the Revdex.com. In your complaint, you indicate that you had not been able to collect the transaction that was sent to *** from Turkey. Western Union investigated your concerns. We confirmed that no errors were made by Western Union with regards to the transactions exchange rate. As the transaction was Fixed on send, the exchange rate provided on the sender’s receipt at the time a transaction was finalized would be the same rate that was to be paid out to the receiver. Costa Rica does not carry the option to pay the transaction in USD, and the information regarding the amount to the paid was in the sender’s receipt. Our records reflect that the money transfer was refunded to the sender per his request. If you have any further questions regarding the transaction, please refer to the sender as Western Union’s contract is with the sender of the funds. Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at ***. Sincerely, Executive Resolutions Department Western Union
The one star is given because that's the lowest available rating. My international transaction was cancelled. I have been sending funds to Liberia since December. I received notice that my transaction was being reviewed
"Thank you for using Western Union. We wanted to let you know that we’re reviewing your transfer.
This review typically takes about 2 hours. There is nothing you need to do at this time."
I received no notice from or phone call from Western Union until this email was sent:
"We have canceled your money transfer with tracking number (MTCN).
If you were already charged, we are also processing your refund. Please note that it may take 7 business days for your bank to credit your account.
Thank you for using Western Union."
There was an invitation to contact customer service if there were any questions. I contacted customer service and the individual stated Western Union attempted to contact me and that is why the transaction was denied. I informed him there was no attempt to contact me and I had been informed there was nothing that I needed to do. The individual stated that he was not aware of why the transaction was rejected and there was nothing he could do after speaking with his supervisor. I asked to speak with the department that cancelled my transaction. He contacted me with compliance. I spoke with a very rude female who tried to talk over me without permitting me to communicate my concerns. She stated that due to WU policy and rules my transaction was denied and my status with Western Union was suspended. I asked where she was located and she said Latvia. I stated "you're in Latvia telling me an American citizen that I cannot send cash through Western Union." She could not give me a reason for my suspension and referred me to customer service; the same entity that connected me with her.
2 money orders destroy.Put in trash by mistake.....Called western union talked to 5 people the first day....The next day talked to 5 people said I would have to pay $30.00 for the 2 money that I destroy by mistake...Then they said I would have to pay $60.00 for 2 money orders...
Dear ***, Western Union is writing in response to the complaint filed through the Revdex.com. In your compliant you indicate that you accidentally destroyed two money orders that you purchased. Western Union investigated this matter along with the information that you submitted on the Money Order request forms. Please be advised that the request cannot be processed as the funds are with the agent location. Credit was given to the agent on June 19,2019. Please refer to the agent location for further information.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at ***.
Sincerely, Executive Resolutions Department Western Union
I have dealt online w western union for 2+ yrs now sending cash to 2 of my best friends in california. this site has crashed and customer service has been Rude, Illiterrate, hung up on me multiple times, recently. As of sunday 6/2/19 I have been Blocked online and in person from using their services. apparently complaining about their *** poor Service got them upset. then this week they tried to get my personal information via a download, to ?? SELL it over the world wide web?
Dear ***:
We are writing in response to your recent complaint to the Revdex.com (Revdex.com). In your complaint you expressed concern that we have blocked you from sending a money transfer. You have asked that we allow you to continue using our Western Union Money Transfer Services.
Western Union has investigated this matter; our records indicate that on June 2, 2019 you initiated a Western Union money transfer in the amount of $4,000.00 from the United States to the United States via Money Transfer Control Number (MTCN) ending in ***.
Western Union could not complete your transaction because we were unable verify the information you provided regarding your transaction for us to comply with our legal obligations. We apologize for the inconvenience; however, we cannot provide you with any additional information regarding why your transaction was declined for legal and proprietary reasons. Western Union reviews all transactions separately and a previous decision to approve or decline a transaction does not necessarily result in a decision to approve or decline the use of Western Union’s products or services in the future. Please note: Western Union does not share information with outside entities. All information is used for Western Union verification purposes only.
We have reviewed your concerns and Western Union has declined your transaction because it may violate Western Union Policy or our legal obligations to protect consumers and Western Union from unlawful activity. We apologize for the inconvenience; however, we cannot provide specific details about why your transaction was declined for legal and proprietary reasons. Please refer to Western Union’s Terms and Conditions at www.wu.com for more information.
Quality service to our consumers is our primary concern at Western Union. My apologies for your overall experience and for the struggles you faced interacting with our operators. Please know that we monitor and evaluate operators to ensure quality customer service is provided to our customers
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at ***.
Sincerely,
The Western Union Executive Resolutions Team
Purchased a Western Union money order to pay a bill. Wound up not needed it for it's intended purpose but could not get a refund at point of sale or cash it. Filled out the other half of the money order and mailed it to WU for a refund. I received check #***, reference #***. My bank would not accept the check so I went to a local branch of the bank it was drawn on, ***. The bank refused to cash the check. So now I have a check that I can do nothing with. It should not be this difficult to get a money order refunded.
Western Union Reference # ***
***,
Western Union is writing in response to the complaint we received from you dated 6/13/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you were having difficulty cashing a refund for a money order.
Per your voice mail message you were able to receive your funds.
I assure you that your business is greatly valued and sincerely regret any inconvenience you have experienced with the initial handling of your issues.
Sincerely,
The Western Union Executive Resolutions Team
Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
To Whom it may concern,
I am sending this complaint due to an issue with western union. In November 2018 I had 3 money orders stolen and altered. I filed police report contacted western union and have done all steps the ask me to take to get my money refunded. They keep giving me the run around- Can you please help me in this matter?
Sincerely,
***
Money order numbers
*** $500
*** $500
*** $ 221
Dear ***,
Western Union is writing in response to the complaint we received from you through the Revdex.com.
Our records indicate that after you have received a copy of the cashed Money Order you indicated that the item was stolen and altered, and the intended payee did not receive the funds for it. Your case is eligible for a forgery investigation. Our records indicate that a Forgery process was already initiated at the Bank of First Deposits (BOFD) on May 02, 2019.• *** - JP MORGAN CHASE• *** & *** – BANK OF AMERICAPlease note that a BOFD is obligated to warrant that the Money Order has not been tampered with or altered to change the obligation of the party that is being paid and that all signatures are authentic and original. Western Union does not guarantee that payment will be recovered from the BOFD.
Western Union will be acting on your behalf to collect the funds from the BOFD. Final determination will be made by the BOFD after conducting their internal investigation. Please allow 30 days from the date you return the affidavit of forgery before making any inquiries. The average time to resolve a forgery claim is 90-120 days and, in most cases, a BOFD will not provide a resolution prior to 120 days. Western Union cannot expedite this process since it is fully conducted by the BOFD.
Thank you in advance for your patience and cooperation in getting this matter resolved. Please feel free to contact us if you have any questions.
Best Regards,
Western Union Executive Resolutions Department
Monies that were sent to my daughter for a supposed apartment rental were instructed by a scam artist to be sent as cash pickup. The monies were picked up by someone other than my daughter on the day they arrived in the Western Union office, clearly with a false ID and inside information on the transaction. Since May 23rd, we have attempted to get Western Union to investigate who did this and to prove to them that my daughter was not in the town/country of the cash pickup when it occurred. They have hung up on me when I request a supervisory, directed me to "escalated" investigators whose phone numbers do not work, and continue to repeat the same claim that my daughter received the monies.
Dear ***, Western Union is writing in response to the rebuttal we received from you which was addressed to the Revdex.com. Western Union has investigated your concerns; Our records indicate that on May 16, 2019 you sent a transaction from USA totaling $1,508.84 to a consumer located in Germany. On May 16, 2019 at 18:40 PM Eastern Standard Time, you initiated a transfer for $1,508.84 to *** in Germany. On May 23, 2019 at 08:27 AM Eastern Standard Time, a person with identification bearing the name of *** went to an agent location in Germany to retrieve the transaction and provided the Money Transfer Control Number, sender’s name, place of origin, and the amount expected. Western Union’s policies and procedures were properly followed, and the transaction was paid correctly. A refund is not available as the funds were paid to the named payee as directed. Please note that all Western Union money transfers require the Money Transfer Control Number (MTCN) as well as a valid government issued Photo Identification(s) in order to be released for payment.
Western Union is concerned about consumers and consumer fraud and has many procedures in place to help combat fraud and increase consumer awareness of scams. For example, Western Union provides consumer fraud warnings and other consumer protection information on its website at www.westernunion.com. Also, Western Union’s website and the Send Money forms provided at the agent location also contain a toll-free number consumers may call if they suspect they have been a victim of fraud. When a consumer reports to Western Union that they may have been a victim of fraud, Western Union takes a report and is available to assist your local law enforcement in their investigation. According to our records, a fraud report was filed with Western Union on June 06, 2019 fraud case number: ***. Due to consumer protection and privacy laws, we are unable to release additional information regarding the recipient and the paying agent location without a validly issued and served subpoena. Western Union is willing to assist law enforcement with their investigation. The aforementioned request can be submitted by law enforcement via the following channels: Address: Western Union Financial Services, Inc. Attn: Custodian of Records 12500 E. Belford Avenue, M21A2 Englewood, CO 80112 Email: ***
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at ***
Sincerely, The Western Union Executive Resolutions Team