The Western Union Company Reviews (%countItem)
The Western Union Company Rating
Address: 7979 E Tufts Ave, Denver, Colorado, United States, 80237
Phone: |
Show more...
|
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for The Western Union Company
Add new contacts
ADVERTISEMENT
Sent money to my sister in Jamaica via the direct to bank account feature. Two days before the money was suppose to hit her account I received an email stating the money would be refunded to my bank in 3 to 5 business days. On the 5th day no money in my account.I called and was told I need to pick the refund up at a location and that a representative would call me with the tracking number. Never received a call. Called back again and was told be because my bank was a credit union it it 3 more day. Today is the additional 3rd day...no money. I keep getting the run around. Will never be using them again.
I was denied the service of sending and receiving money with Western Union Company . I belive based on discrimination of religion and race .
I am a Sudanese American . I use to send money to my family in Sudan and my wife in Egypt .
But the company because of those muslim countries considered me as a terrorist . And defied me
The service .
If they have any reason or claim I will be ready to answer .
Thank you for you assist in this matter .
Dear ***,
Western Union is writing in response to the complaint filed through the Revdex.com regarding your inability to use Wester Union services.
Please note that you are not currently permitted to send or receive funds via the Western Union Money Transfer service. Western Union’s Money Transfer Service Terms and Conditions provide that Western Union and its Agents have the right to refuse service to any person. We apologize for the inconvenience; however, we cannot provide you with any additional information regarding why your transaction was declined for legal and proprietary reasons.
For this decision to be further reviewed, please complete the enclosed Consumer Questionnaire and provide the following information in writing which may or may not have been previously requested by our Compliance Department:
• Validation of your source of income
• Purpose of sending or receiving funds
• Relationship to the counter parties
You may send this information via email to *** or mail it to:
Western Union Compliance Department
***
***
Please keep in mind that Western Union may request additional information, and as a result of this review process, Western Union still reserves the right to restrict your ability to transact via Western Union.
All information and documents we receive from you will remain confidential and are only for Western Union’s internal usage. We will only be able to perform your reinstatement review if all information is complete and all supporting documents are provided.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference # ***. You may also email us at ***.
Sincerely,
Executive Resolutions Department
Western Union
Hello,
I Called customer service and I cancel this transaction about 13 days ago *** until now I didn’t received my refund. I contacted western union by phone and email I didn't get other than promises nothing clear where is my money.
WU customer service seem very un professional no one have right answer, they are not rained well to handle any small case.
I am so *** I have family and kids I need my money back I am not rich and I cant wait more.
Dear Mrs. ***,
Western Union is responding to your complaint to the Revdex.com. In your complaint, you indicate that : you processed a transfer via our online service and you cancelled the money transfer on the same day. Until today you have not received a refund.
Western Union has investigated this matter and our records indicate that your funds were not received by Western Union. When a customer cancels a transaction in some instances funds are placed on hold by your bank, or what in the financial world is called an authorization code hold. These authorization holds can fall off the account (thus rendering the balance available again) depending on the bank's policy.
On September 13, 2019 you confirmed that your funds were credited back to your account.
As a onetime courtesy, Western Union has added 500 points to your My WU® account. Your My WU® account currently has a balance of 640 points. These points are available for your immediate use and must be used within one calendar year.
We regret any inconvenience this matter may have caused. It is our hope that you will not base your opinion of us on this incident, but that you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry.
I hope you found my assistance in this matter to your satisfaction; please do not hesitate to contact me directly should you have further concerns. It was my pleasure to serve you.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: (***). You may also email us at ***.
Sincerely,
The Western Union Executive Resolutions Team
I tried to make a money transfer in August online. It said "Pending." I waited four hours and it was still pending. I called customer service three times and after more than another hour they called back, but the person could not speak English. They wanted my ID but I could not understand why. I finally told them to cancel the transaction.
I waited a week and the transaction was not canceled I called again, another four hours. Again no English. I had to send an ID just to get a refund of the money they had already taken out of my bank account. I finally was able to make out where the ID was to be sent and sent it. Again I had to call back, to cancel. Now more than two weeks later I still have not received a refund WU has owed me $115 since August 24 and will not credit my account.
Dear ***,Western Union is writing in response to the complaint we received from you through the Revdex.com.Western Union has investigated this matter. Our records indicate that your transaction refund processing was delayed due to a technical error that occurred with Western Union systems. Accordingly, Western Union identified the technical discrepancy and processed the refund for the principal and charges total amount of $114.99. The Money Transfer Control Number details have sent via separate email. Your refund is available for pick up at any Western Union agent location in NY, USA.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at ***Sincerely,The Western Union Executive Resolutions Team
Complaint: ***
I am rejecting this response because:
It turns out Western Union had issued these transactions with the wrong address and phone number. I cannot pick up my cash because every store requires a correct phone number. I don’t know what phone number the transaction is listed under as Western Union will not tell me. They will not re-issue the transaction under the correct address and phone number even though it is on my Western Union account. They will not refund the account they took the money from in the first place.
I have called customer service several other times about this problem and it has still not been resolved. Customer service is outsourced in India and the representatives have such thick accents it is not possible to understand them. Plus the calls are often dropped and I have to call back as they will not call me. Each time I call I have to go through a stupid automated system that is no help and there is no alternate phone number for customer assistance.
I have added a file with the problems as it pertains s now (9/18/19)
Sincerely
Dear Mr.,Western Union is writing in response to the complaint we received from you through the Revdex.com.Western Union has investigated this matter. Based on our investigation, we agree that the problem you contacted us about may have occurred.Our records indicate that on September 17, 2019, you contacted us to request a refund check. Please be aware that we have requested to send your refund check via overnight delivery. You should expect to receive the refund check on September 30, 2019. In addition, it will be sent to the address provided on your Revdex.com complaint.We sincerely regret any inconvenience you have experienced using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at ***Sincerely,The Western Union Executive Resolutions Team
I sent money to *** using the western union money transfer. I spoke to a western union rep that took my payment, I had explained to him it needed to go to Code City: *** code state: CA The rep assured me that the payment was sent to *** in California. I received my confirmation via email stating the money was sent to "Code City:*** and State Code: *** IA
This is not the correct information I gave the western union rep. I called them back and let them know they did not send it to the correct bill person. I did a running around talking to all the supervisors in the bill pay, but they were no help. I contacted the corporate office and spoke with Caleb with reference number case number ***
I have explained that my money needed to be sent to *** before 5pm on September 10th 2019, they all have told me I have to wait 24 to 48 hours to get my money back. Now! My car company has not received my payment as is was due today.
I am also filling a civil suit against Western Union!
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the complaint we received from you dated 09/10/2019 which was addressed to the Revdex.com. In your complaint, you indicate that your transaction was mistakenly sent to the wrong subscriber and you were requesting a refund.Western Union has issued a Good Will concession to you in the amount of $309.97 USD. This concession was issued to you on 09/24/2019 via MoneyTransfer Control Number (MTCN): XXX-XXX-XXXX (sent to you under separate cover). By using the referenced MTCN, you can visit any Western Union agent location in AZ, USA to pick up your funds. Please ensure to present a valid government issued Identification when retrieving your MTCN. If you cannot claim these funds within 30 days from the aforementioned issued date, you will need to contact us at the number referenced below in order to be issued with a new MTCN.Sender: Western Union Customer ServiceReceiver: ***Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at ***.Sincerely,The Western Union Executive Resolutions Team
On 6/5/19 I authorized a payment of 194.31 and a payment of 238.99 to be processed and they did process the payments. On 9/6/19 @ 3:20 am they processed the payments for a second time which was not authorized. The total amount they processed was 433.30 for both payment on both days. I contacted Western Union and was informed that they are aware of the issue but could not do anything to correct it and refered me to my bank.
Dear Mr.,
Western Union is writing in response to the complaint we received from you dated 9/9/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you were charged for a transaction that you did not complete.
Western Union investigated your case. We could not locate the transactions you mentioned based on the information you have provided.
Please take into consideration that whenever you create an online transaction, the bank will place a hold for the amount of the transaction on your account, this will show as debited until the authorization is completed and the transaction is finally posted on your account; however, if the transaction is cancelled or never completed, the hold would disappear and then you will see the funds credited back to your account, this is a process owned by the bank and Western Union has no control on the time frame regarding the release of a transaction on hold.
If you would like this matter to be further reviewed, please share with us the MTCN or any related document to your case and we would gladly assist you.
We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and in using our services.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at ***.
Sincerely,
The Western Union Executive Resolutions Team
I sent a money transfer of $783. Due to some issues the money had to be refunded. The western union app states the money is ready for pickup, but the store cannot access the money as in their system it says theres no transaction..I have not left the store where the transaction begun. Ive been here for over 3 hours this far as myself and the store workers continue to call western union. All we are getting is no answers and run around. At this point I consider this theft and criminal charges may be filed.
Western Union is writing in response to the complaint we received from you dated 9/6/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you have not received a refund for a canceled transaction.
Western Union is in receipt of the complaint you filed with the Consumer Financial Protection Bureau. Upon further review, we have confirmed the complained filed with both agencies are regarding the same issue. We will be responding to your issue through the Consumer Financial Protection Bureau portal.
Sincerely,
The Western Union Executive Resolutions Team
I have filed two money order (MO) affidavits to receive a refund on two MOs ($1000 and $350). I called Western Union (WU) on Fri (8/30) at 1-800-999-9660 and I was told the refund had been processed for both MOs; however I was told the refund was mailed to an address in Las Vegas and not to my address in Decatur, Georgia. I did not provide the Las Vegas address and I do not know who/where the refund had been mailed. After being hung up on by several reps while trying to get further clarification on how to correct the issue, I was finally transferred to Cass, whom I was told was a supervisor (8/30 at 4pm). Per Cass’ instructions, I needed to email to *** copies of the docs I had previously mailed to WU’s address in Englewood, Colorado. Per Cass, I would be able to follow up regarding the docs that were resent within 48 hours to get an update.
On Wed, (9/4) I called WU at 1-800-999-9660 and I spoke to an agent and asked for an update regarding the email that I had sent on Friday. I was told by the agent that I had provided WU with the Las Vegas address. However, I informed the agent that I did not provide the address because I live in Decatur, Georgia and I asked again about an update from the email sent on Friday. The agent supposedly placed me on hold to review the info in more detail, which at that time I was disconnected with the agent.
Since Fri (8/30) I have been mysteriously disconnected and hung up on by WU agents at least three times and no one has been proactive in correcting the error that WU made by mailing my MO to another address, which is why I am filing the complaint with the Revdex.com. I would like a refund in the amount of $1350 for the two money orders to be mailed to me as soon as possible as there are pending bills that need to be made with these funds and not held up by WU. I would greatly appreciate Revdex.com assistance in getting this matter resolved since WU doesn’t seem to want to resolve the issue in a timely manner.
Western Union is writing in response to the complaint we received from you dated 9/5/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you have not received a refund for 2 money orders.
We have processed your refund requests and you should receive your refund via USPS within 10 to 14 business days.
I assure you that your business is greatly valued and sincerely regret any inconvenience you have experienced with the initial handling of your issues.
Sincerely,
The Western Union Executive Resolutions Team
Complaint: ***
I am rejecting this response because:
I received an update that a refund had been processed for two money orders. However I’ve only received a refund for one money order in the amount of 1,000. I did not get a refund for the other one which was 350.
Sincerely
On Tuesday, August 27, 2019. I sent CAD 372.60 and was charged an additional
CAD 16.45 for transfer fee, to be sent to Jamaica for my child living and back to school expenses, directly to her mom's bank account and I was told that the money would have being available with 0-2 days time. a week later and the money is still not available. I have since contacted Western Union, Where I spoke to one Isabel, who gave me a case #***. As a result my child is experiencing extreme hardship. I asked for a refund or a change to cash at pick at a agent instead and was told there will be a 2 day whilst my child is suffering. I would appreciate if you can, if your office could assist
me.
Western Union is writing in response to the complaint we received from you dated 9/4/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you have not received a refund for a transfer.
Our records indicate that your refund for transaction XXX-XXX-*** was issued on 8/27/2019 and paid on 9/10/2019 which is within the typical bank processing timeframe.
I assure you that your business is greatly valued and sincerely regret any inconvenience you have experienced with the initial handling of your issues.
Western Union considers this case closed.
Sincerely,
The Western Union Executive Resolutions Team
For over 5 years now Western Union has DISCRIMINATED AGAINST MY NAME, MY ADDRESS, AND ME PERSONALLY! I have watched them DENY transactions from family members, loved ones, and friends who have tried to pay me or send me holiday money all the time. TRUTHFULLY, they can never give me a direct reason and I feel they are completely discriminating again my name for something I've never done. I can for sure GIVE THEM money when I want to pay a bill online, or yet get a money order, however whenever it comes from someone, or etc- never works. TIRED of the discrimination practices, and lies they tell you when they are "reviewing" the money in minutes process for DAYS.
Dear ***,Western Union is writing in response to the complaint we received from you through the Revdex.com.Western has investigated this matter. Our records indicate that the transaction sent to you has been refunded to the original sender. Please be aware that Western Union’s contract is with the sender of the Money Transfer, therefore; Western Union is unable to provide you with additional information as you are not the original sender of the transaction. Should you have further questions, please contact the transaction sender.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at ***Sincerely,The Western Union Executive Resolutions Team
Complaint: ***
I am rejecting this response because: the investigation, phonecall, or anything of
that matter was never investigated. Yeah the money was refunded to the sender because we paid 43.00 extra for money In minutes and it wasn’t even released 4 hours after it was sent. Again read the complaint and the subject as to why I filed this. Is has nothing to do with money being returned. It has to do with ANYONE sending me money, Western Union does not allow me to receive.
Sincerely
Dear Mr.,Please note that you are not currently permitted to send or receive funds via the Western Union Money Transfer service. Western Union’s Money Transfer Service Terms and Conditions provide that Western Union and its Agents have the right to refuse service to any person.For this decision to be further reviewed, please complete the enclosed Consumer Questionnaire and provide the following information in writing which may or may not have been previously requested by our Compliance Department:Supporting documentation on source of funds (e.g. bank statement, contract, salary paper, Business License or other business-related documentation)Supporting documentation on usage of received funds (e.g. invoices, bills, Mortgage Statement, Loan Statement, Receipts for goods or services purchased)Copies of birth certificates, marriage certificates, or other documents supporting sender and payee relationshipAny possible documentation that could prove that you have met receivers (e.g. pictures, copy of receivers ID, birth certificate, flight tickets)Property Title or other property evidenceMedical bills or certificatesLetter of Explanation (For example, a letter on company letterhead explaining your position in the organization and why you are sending on their behalf)You may send this information via email to *** or mail it to:Western Union Compliance Department***
***Please keep in mind that Western Union may request additional information, and as a result of this review process, Western Union still reserves the right to restrict your ability to transact via Western Union.All information and documents we receive from you will remain confidential and are only for Western Union’s internal usage. We will only be able to perform your reinstatement review if all information is complete and all supporting documents are provided.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at ***.Sincerely,The Western Union Executive Resolutions Team
This is a horrible company. A friend sent me money from the USA. HE was quoted $20 USD for the transfer and a rate from USA to Canada as 1.25 where ether current exchange rate is actually 1.33 Regardless we accepted this nd he sent the transfer. Little did we know there is fine print that says they can literally change the exchange rate based on tariffs and some other legal jargon which amounts to fraud. Aside from what was disclosed on $500 dollars they literally defrauded me of an additional $65 Canadian dollars. As soon as I realized this while still at the Money mart they said they couldn't take it back you must call Western Union. I did. I was told they could not disclose how much money my friend sent. He then sent the receipt to me and I did the math with the person on the phone and demands they either revers ether transaction or send me the amount that they just stole. The western union CSR agent said I understand and he agreed with what I was saying but he could not help me bc I wasn't the sender an dated sender need stop all but he put the notes in the system. My friend called and then they also gave him the run around and lied and said I need to go and return it in person. I went back and Gaian the rep in person for Money Mart said they ant do that. SO basically they gave us the run around I caught them in many lies and effectively stole a large piece of the money. This company is horrific and they prey on the desperate uneducated and stupid people who badly need that money at the moment and most likely Never notice. This company should be put out of business once and for all. What an absolute scam and literally have set up there system and csr reps to propagate fraud!! Disgusting.
I have been sending money through this company for the past two years, now they are refusing my payments. They have discriminated against myself from making a payment as they are refusing my payments, they have done that twice now. I have proof of the transaction they are declining.
Dear ***:
Western Union is writing in response to your recent complaint to the Revdex.com (Revdex.com). In your complaint, you expressed concern that you are unable to send Western Union Money Transfer transactions. You are requesting that we allow you to transfer your funds using our services.
Western Union has investigated this matter; our records indicate that on August 27, 2019 you initiated a Western Union money transfer in the amount of $70.00 from the United States to United States via Money Transfer Control Number (MTCN): ***.
Western Union could not complete your transaction because we were unable to verify the information you provided regarding your transaction for us to comply with our legal obligations. We apologize for the inconvenience; however, we cannot provide you with any additional information regarding why your transaction was declined for legal and proprietary reasons. Western Union reviews all transactions separately and a previous decision to approve or decline a transaction does not necessarily result in a decision to approve or decline the use of Western Union’s products or services in the future. The funds have since been refunded back to you.
Western Union is guided by a purpose of moving money for better for our customers. It drives every decision we make, and this includes making it easier, safer and faster for customers to move money across - currencies, languages and to and from more than 200 countries and territories.
Western Union is committed to and has a history of showing utmost respect for our consumers, both sender and receiver. That respect for our consumers plays a critical role in the controls and protocols that Western Union has in place to help protect consumers against potential and actual fraud.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at , and provide the Western Union Reference #: ***. You may also email us at ***.
Sincerely,
The Western Union Executive Resolutions Team
Original tracking #***
Cancellation #***
I sent money to Germany from New Jersey on July 22,2019. The transaction was cancelled by Western Union on or around July 30. I received no calls or emails from them notifying of any issue with this transaction. I called and spoke to a customer service representative on the 28th of July that told me to email a photo of the receivers passport for verification and was told that the money would go back on my card if there was a problem. So I left the country, I contacted western union from Germany where I was told the transaction was cancelled and the money will go directly back onto my card into my bank account within 5-10 business days. The money was not put back onto my account. I contacted western union again when the money did not show up after 5-10 business days. The customer service representative told me that Western Union had processed the refund and it was now an issue with my bank and to contact them. So I did, This is now the 12th of August and my bank had no record from Western Union requesting a refund. The bank filed a claim, but could not retrieve the funds as it was a third party transaction. So I contacted Western Union again and was on the phone for over an hour an a half talking to supervisors #***, and #*** and finally was given the cancellation number and told my only option is to return to the original store to get my money refunded to my card. I sent my mother to the original store in New Jersey and my mother talked with a western union representative on the phone from the store that said I just had to contact Western Union and they would change the pick up location to Germany with Case #*** I did this and was given an email response that the only option is to retrieve the funds in the USA. Western Union will not change the pick up location to Germany or put the money back on my card. I am tired of the run around and its costing me a lot in international phone calls to get no where, I will not be returning to the USA till the end of September where is my money in the mean time and why can it not be refunded to the card if the Western Union Customer Service Representative said that's where its being refunded to originally?
Dear Ms.,
Western Union is responding to your complaint to the Revdex.com on 8/27/2019 which was addressed to our corporate headquarters. In your complaint, you indicate that you have experienced poor customer service and you have not received your refund and you are currently out of the country and located in Germany, you are requesting to have your refund available in Germany.
Western Union has investigated this matter. At this time, we have confirmed that a refund of your transaction sent via Money Transfer Control Number (MTCN): xxx-xxx-*** was completed on 7/29/2019 for the principal and charges in the amount of $2,921.24 USD. The refund was issued to you via Money Transfer Control Number (MTCN): XXX-XXX-***. As per our email interaction held on 9/4/2019 you provided proof of your stay in Germany and as a onetime courtesy your refund has been updated to be collected in Germany. For security reasons all refund details were provided to your personal email address on file.
Please note that your beneficiary is not currently permitted to send or receive funds via the Western Union Money Transfer service. Western Union’s Money Transfer Service Terms and Conditions provide that Western Union and its Agents have the right to refuse service to any person.
We sincerely apologize for any inconvenience you have experienced with obtaining the specified Western Union refund and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: (***). You may also email us at ***.
Sincerely,
The Western Union Executive Resolutions Team
This complaint alleges Western Union of purposefully denying the resolution and proceeding of refund to customer because money wasn't received.
I sent money electronically last year and the receiver was not allowed to pick up the money one reason or another (probably obstacles Western Union put up). I called them a few months ago and was told I would get a call back or an email. I never received any calls or emails. I called them after a few months and they acted like it was the first time I notified them of the case... Then they told me would call me back in 24-48 hrs and once again never received a call back. I can comment on every call I made after that but it won't. Each and every single representative I spoke with acted like it was the first time I called them with the issue... This is done on purpose to dissuade customers from claiming their refund. They transferred me to perpetual ringing lines several times and acted like my refund was ready to be picked up several times but each time I attempted to collect the money there was another issue... YET I had always asked the question... Is there any other information I'm going to need? Is everything ok now for me to pick up my money? Always yes but always NO at the counter. Absolutely last time I give my money to Western Union. It's a complete scam they're pulling off internationally.
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the complaint we received from you dated 08/25/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you never received a refund from a transaction that was initiated in 2018 and never collected by the intended receiver.An investigation into your concerns has been initiated at this time and it was determined that a refund was issued to you in August and subsequently collected by you. Western Union has made multiple attempts to reach you by phone and by e-mail to discuss the status of your inquiry.Western Union considers this case closed due to no response. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at ***.Sincerely,The Western Union Executive Resolutions Team
I HAVE SENT MONEY BY WESTERN UNION FOR 16 YEARS, IN AUGUST 7, 2018 SEND THE SAME DAY 2 MONEY, USUAL SHIPPING OF $ 50.00 OR $ 100.00 AND I ALWAYS MAKE IT IN CASH I SEND TO ***, THE NUMBERS THAT GIVEN ME # TO REMOVE MR *** WERE TRACK # *** THE OTHER TRACK # is ***. I SHOULD HIGHLIGHT THAT THAT MONEY WAS NEVER REMOVED AND THAT WESTERN UNION NEVER WAS NOTIFIED THAT THAT MONEY WAS NOT WITHDRAWN., I WAS AWARE THAT I REQUESTED A HISTORY I SHIP AND I SEE THAT THESE TWO SHIPPING WERE NOT REMOVED. I HAVE CALLED WESTERN UNION AND THE MONEY IS NOT RETURNED TO ME .. FIRST THEY SAID ME AND GIVEN ME A NUMBERS TO REMOVE FROM MY BANK .. I TOLD THEM IMPOSSIBLE BECAUSE I SIMPLY SEND IN CASH, HOWEVER I WENT TO THE BANK AND WERE DATA FALSE IN ADDITION I HAVE ASKED THE BANK FOR THE PROOF OF SHIPPING AND NOT APPEARING ANYTHING, THEY HAVE BEEN CHANGING ME, COMMANDING ME HERE THERE .. I AM ASKING FOR THE RETURN OF MY MONEY. WHAT ARE $ 200.00. THEY SAY THAT THE TRANSACTION WAS CANCELED; IF THAT IS HOW THEY TAKE ME TESTS ... THEY SAY THAT THEY ALREADY RETURNED TO THE MONEY FOR THE BANK. THAT IS IMPOSSIBLE BECAUSE I ALWAYS SEND MONEY IN CASH. FOR 16 YEARS I HAVE SENT MONEY IN CASH ,, AND IF I WENT THROUGH THE BANK ACCORDING TO THEN HOW DO I SEE THE TESTS IN MY STATEMENTS OF THE BANK? I HAVE THE NUMBERS OR TRACKS THAT THEY GIVE EVERY TIME THAT ONE SENDS MONEY. AGAIN THEY ARE COMMITTING FRAUD AND I AM ASKING TO RETURN MY MONEY. THANKS FOR YOUR ATTENTION. IF THAT IS HOW THEY TAKE ME TESTS ... THEY SAY THAT THEY ALREADY RETURNED TO THE MONEY FOR THE BANK. THAT IS IMPOSSIBLE BECAUSE I ALWAYS SEND MONEY IN CASH. FOR 16 YEARS I HAVE SENT MONEY IN CASH ,, AND IF I WENT THROUGH THE BANK ACCORDING TO THEN HOW DO I SEE THE TESTS IN MY STATEMENTS OF THE BANK? I HAVE THE NUMBERS OR TRACKS THAT THEY GIVE EVERY TIME THAT ONE SENDS MONEY. AGAIN THEY ARE COMMITTING FRAUD AND I AM ASKING TO RETURN MY MONEY. THANKS FOR YOUR ATTENTION. IF THAT IS HOW THEY TAKE ME TESTS ... THEY SAY THAT THEY ALREADY RETURNED THE MONEY FOR THE BANK THAT IS IMPOSSIBLE BECAUSE I ALWAYS SEND MONEY IN CASH. FOR 16 YEARS I HAVE SENT MONEY IN CASH ,, AND IF I WENT THROUGH THE BANK ACCORDING TO THEN HOW DO I SEE THE TESTS IN MY STATEMENTS OF THE BANK? I HAVE THE NUMBERS OR TRACKS THAT THEY GIVE EVERY TIME THAT ONE SENDS MONEY. AGAIN THEY ARE COMMITTING FRAUD AND I AM ASKING TO RETURN MY MONEY. THANKS FOR YOUR ATTENTION. AGAIN THEY ARE COMMITTING FRAUD AND I AM ASKING TO RETURN MY MONEY. THANKS FOR YOUR ATTENTION. AGAIN THEY ARE COMMITTING FRAUD AND I AM ASKING TO RETURN MY MONEY. THANKS FOR YOUR ATTENTION.
Dear ***, Western Union is writing in response to the complaint we received from you dated 08/21/2019 to the Revdex.com. In your claim, it indicates that two transactions were made that were debited from your account and that you did not receive a refund after several attempts to contact customer service. Western Union has investigated your case. Transactions made with the numbers *** and *** of MTCN were not completed, as they were canceled the same day they were created. Please note that, based on the results of the investigation, Western Union has determined that you are not eligible for a refund since Western Union did not raise funds from your bank. In the event that your account has been debited for these transactions, your bank may have generated a payment authorization that temporarily withholds your funds until the transaction is completed; If this is the case, we recommend that you contact your bank and initiate a return or claim process. Western Union is proud to offer a superior customer experience. Our goal is to exceed the expectations of our customers every time they use one of our products or services. Every time we have a problem, we take it very seriously and take care to correct it quickly. We are currently working with our business partners to address the problems you experienced through multiple telephone conversations with our Customer Service representatives. We apologize for any inconvenience you have experienced with the specified Western Union transaction and when using our services. Western Union considers this case closed. If you have any additional questions or concerns regarding this complaint or resolution, contact our corporate headquarters at 720-332-1000 and provide the Western Union reference number: ***. You can also email us at *** . Sincerely, The Western Union Executive Resolutions Team
I purchased 3 money orders on 6-14-19 for a total amount of 1,350 dollars. I reached out and was advised to mail in a copy of the information and it would take 30 days to issue a refund. Last week I followed up and was told it wasn't received and to fax the information. So I sent that via Fax last week and followed up today and was told that I need to send it via email. I have been trying to get these money orders replaced for over 60 days with no help on their end. Customer service continues to tell me they can't do anything without documentation but I have sent it twice and am in desperate need of this money. The reason I purchased these was for my rent and I had to pay it basically twice. This has cost me tons of money and issues with my finances and it feels like the company is doing everything keep the funds and not resolve my issues.
Western Union Reference # ***,Western Union is writing in response to the complaint we received from you dated 8/22/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you have requested a refund for 3 money orders, and that you have sent in the required money order documents.We have investigated and our records indicate that we have not received any of the required money order documents to complete your request. Please feel free to fax the documents to *** ATTN: Lisa *** or you may send them to us via the Better Business portal.I assure you that your business is greatly valued and sincerely regret any inconvenience you have experienced with the initial handling of your issues.Please feel free to follow up with me directly if you have any additional questions or concerns. I am available between 7:00 AM and 2:00 PM (U.S.-Mountain Time), Monday through Friday.Lisa ***Executive ResolutionsWestern Union***, Denver, CO 80237Direct line:
I purchased a money order at western union for an apartment I was applying to. The apartment complex filled all of the vacant units and wait-listed me. As a result, they returned my money order to me (not cashed). I took it to Western Union, the staffer called the main department, then returned to me stating she could not refund my money order and it needed to be refunded by the location from where I received it.
I took it back to the location where I purchased it and was informed (again, after a call was made) that they couldn't cash it because the other location had already called and checked it. She suggested I continue to try different locations or deposit it into my bank account.
I took it to my bank and was informed that they couldn't cash it because it was made out to someone else.
I called Western Union and was told I can send them the money order, but they will not give me the full amount. I was going to file a Revdex.com complaint, but a message popped up requesting I call first to try to get the matter resolved, which I did. I was, again, informed I will not get the entire amount of my refund and to receive my money back, it will cost me 30%. I believe it's unscrupulous to charge customers for a refund, hence my complaint.
Western Union Reference #***,Western Union is writing in response to the complaint we received from you dated 8/20/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you are seeking a refund for a money order that you no longer need for it's intended purpose.As previously communicated we will require you to provide us with a serial number of the Money Order. Also please submit a tracer request information form via email *** if not done previously, the form is attached for your convenience.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please email us at *** and provide the Western Union Reference #: ***. You may also contact me directly at the phone number referenced below between the hours of 7:00 AM and 2:00 PM, U.S. MST, Monday through Friday.Lisa ***Executive ResolutionsWestern Union7001 East Belleview Avenue, Denver, CO 80237Direct line:
On 08/17/19, I called Western Union regarding a Bill payer (***) but they did not find them.On 08/17/19, I called Western Union to get the correct information to wire transfer funds to ***. I told them they were formerly known as *** so they suggested the transfer to ***. *** purchased *** so they said the information had not changed. Therefore, I sent the funds from a Prepaid MasterCard that isn't re-loadable. When *** did not receive the funds, I called Western Union again on 08/19/19. I was told at that time to wait until Friday for them to receive funds that was received on the same day 08/17/19. On 08/20/19, Western Union told me the funds went *** in which the previous representative neglected to tell me. The representative did not read any previous notes regarding the transfer therefore I asked for a supervisor. The representative placed me on hold then the phone started ringing again and rang over 10 -15 mins before I found a Customer Relations number for Western Union. I spoke to Nina (Customer Relations) and once again no one took ownership of the issue not did she try to assist me. Nina heard me say supervisor then placed me on hold for 2 -3 mins to get a supervisor. Then Avita came to line to say you are asking for a supervisor" hold please so I held another 5 mins. Next Josh (Possibly a supervisor) told me they requested the money from *** so I said "I thought it was *** " then apologized "Oh yes ***. He says they are waiting for permission from *** to get money that isn't theirs. The time frame is 24- 48 hours but it is past 48 hours but Josh says they have not received permission to take money that does not belong to ***. He stated the refund would go back to the bank... as I stated this card is non-reloadable so he says they would send the funds to a Western Union location. Then I needed to pick up the money from a Western Union destination so I asked about the fee of $9.99. He stated the funds were sent so I would not get the fee back. That's unacceptable!!!
Western Union Reference Number: ***
Dear ***,
Western Union is writing in response to the complaint received from you through the Better Business Bureu (Revdex.com). In your complaint, you indicate that you had a poor experience while sending money to ***. You indicate that the Customer Service Representative was not very helpful and did not read their previous notes. You would like a full refund that you can pick up at a retail location.
Please be advised that we have verified that your refund was successfully processed back to your debit card. If for any reason you do not see these funds available to you, we suggest you contact the number on your card and provide them with ARN Number: ***.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customers every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly. We are currently working with our business partners in order to address the issues you experienced throughout multiple phone conversations with our Customer Service representatives.
As a courtesy to you, Western Union has added 200 points to your My WU® account. Your My WU® account currently has a balance of 210 points. These points are available for your immediate use and must be used within one calendar year.
Western Union considers this case closed. If you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at ***.
Sincerely,
The Western Union Executive Resolutions Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. I will go to Western Union to collect it.
Sincerely
Contacted western union, to cancel a transaction due to being a scam.
Was given a number, ***.
Went to the same walgreens, with the same kiosk.
The walgreens was clueless to this number and pointed me to the W U kiosk. Tried to interface with this kiosk multiple times.
Called western union, 4 times, they even tried to talk me through it.
Unable to obtain my refund.
How is a person to know, it has to be western union address, when they ask for yours, using this unautomated machine.
They have my name,
Address, and my money.
Have them send me a check, or provide an address within 50 Miles of mine, with an actual western union person.
We're all I have to do is show id, and obtain my refund.
Western union is on the ball, with how was my transaction email, already replied would like my refund. So far no reply.
Just want my money returned, will never bother them again, or use there service, as they represent scamers.
Dear ***:
Western Union is writing in response to the complaint we received from you dated August 20th which was addressed to the Revdex.com (Revdex.com). In your complaint, you indicated that you have been unable to collect the funds being refunded back to you from a Western Union Money Transfer transaction. You stated that the Money Transfer Control Number (MTCN) provided to you could not be collected at your local Western Union Agent Location. You are requesting that we send your refund in the form of a check. Western Union has investigated this matter. As you requested, we have cancelled the refund MTCN previously provided to you and generated a Western Union refund check which was mailed to your address of record. Please allow up to 7 days to receive your funds.
We greatly appreciate your business. Please accept our apology for the delay and inconvenience this matter may have caused you.
Western Union considers this case closed. If you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***.You may also email us at ***
Sincerely,
The Western Union Executive Resolution Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
If I could give it a zero star rating I would. This business has the worst customer service I have ever experienced and they have done nothing to solve my problem. I had gotten a money order through them and it was unable to be processed so the entity that was going to receive the funds never got the money and I had to pay them through other means. Which means I have now given money to Western Union and the other entity. I had tried more that 20 times to call them and get the problem resolved but they just keep saying that the order was processed and that the third party in this situation had received the funds, which is false. Every time I ask to speak to a manager I am on hold for 20 minutes and then the call gets cut and I have to go through their long recorded phone line again only to get the same result. I have wasted so much trying to work with this waste of a company. Western Union is a horrible company and I will never trust these frauds with my money again. This company needs to be shut down!