The Western Union Company Reviews (%countItem)
The Western Union Company Rating
Address: 7979 E Tufts Ave, Denver, Colorado, United States, 80237
Phone: |
Show more...
|
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for The Western Union Company
Add new contacts
ADVERTISEMENT
IF YOU ARE PLANNING TO SEND MONEY FOR ANY EMERGENCY REASON! DONT EVER USE THIS, WESTERN UNION WILL DEDUCT MONEY FROM YOUR BANK BUT THEY WILL PUT IT ON HOLD FOR MANY DAYS WITHOUT NOTIFYING THE SENDER!!
The company is allowing my brother to use my address on his account when he does not live at my address I informed them to remove my address from his account and they refused case number *** no one has the right to use this address but me and this needs to be stopped he does not live at my address...he has the same name as my dead father and if I had not checked the letter he would get buy with commiting what I consider to be fraud using my address...western union refused to remove my address from this account..
Dear Ms., Western Union is responding to your complaint
we received from Revdex.com dated 1/23/2020 which was
addressed to our corporate headquarters. In your complaint, you indicate
that you have been attempting to have Western Union remove your home address
from your brother's profile and you have not received the proper
assistance. On January 30th, 2019 during our phone conversation we advised
you that we were not able to locate an individual by their address alone
and therefore had no means by which to identify your brother who was using your
mailing address, and that all Western Union profiles and transactions
require an address. We are not able to delete the address without having a new,
verified address to input. You were able to provide us with further details and
we were able to establish contact with your brother who provided us with an
updated mailing address. Therefore, your mailing address has been removed from
your brother's profile. Please bear in mind that even though we proceeded with the
deletion of your mailing address it will not prevent your brother from
continuing to provide that address in the future. When a consumer reports to Western Union that they may have
been a victim of fraud, Western Union takes a report and is available to assist
your local law enforcement in their investigation. According to our records, a
fraud report was filed by you with Western Union on 01/31/2020, fraud case
number: ***
Western Union considers this case closed. If you have you have any
additional questions or concerns regarding this complaint or resolution, please
contact our Corporate Headquarters at ***, and provide the Western
Union Reference #: ***. You may also email us at ***.
Sincerely,
The Western Union Executive Resolutions Team
On September 13, 2019, I reported six money orders as lost. I paid $90 for six tracers. On November 13, I received the documentation that was originally sent to Western Union on 9/13/19 requesting for the original proof of purchase. On November 15, 2019, I went to the retailer to where I bought the money orders and asked for a proof of purchase in which they did provide and also proceeded with resending the documentation which consisted of six customer refund requests and six tracers for the missing money orders. I have been trying to obtain information in reference to the status of the case for over a month. However, the representatives as well as the supervisors are giving me a hard time.
Dear ***Western Union is writing in response to the complaint.Sincerely,Executive Resolutions DepartmentWestern Union
received through the Revdex.com, regarding a Money Order refund
request.Western Union has investigated this matter. Please be advised
that Western Union initially received your request on September 18, 2019,
unfortunately it could not be process as proof of purchase was not included.
Western Union has not received the information needed from you to date. As a
result, we are unable to process your request at this time.To process your request, we need you to provide us with proof
of purchase. You will find below options that you can provide to us:-The original item (ideal)-The original cash register receipt-Other Money Orders purchased at the same location for the
same amount-A bank statement or a prepaid card statement-A resident’s ledger-A police report-A lease agreement-Any sort of contract or agreement verifying the intended
purpose of the payment-An official letter from the store. The letter should contain
the following details:-The customer’s full name-The full purchase details: amount, date, Money Order#-An official signature & stamp from the selling location.If you have you have any additional questions or concerns
regarding this complaint or resolution, please contact our Corporate
Headquarters at 720-332-1000, and provide the Western Union Reference #:
83339551. You may also email us at
[email protected]
I sent 350 USD to Malaysia from US using my bank account. This was done on the 3rd of January 2020. My receiver didn't receive the promised amount within 3 business days. I opened a case with their specialist team but do far have been getting no legitimate answers as to why they still haven't been able to transfer the money. It's been more than 10 business days and still there money or lost somewhere in the middle.
Dear ***:Western Union is writing in response to your recent complaint to the Revdex.com (Revdex.com). In your complaint, you indicate that on January 3, 2020 you sent a Western Union money transfer; however, the funds were not delivered to your intended receiver's bank account. You are requesting that we either complete your transfer request or refund the money back to you.Western Union has investigated this matter and our records show that the transaction was delayed due to a technical error. We have since corrected the issue, and the funds were delivered to your intended beneficiary’s bank account on January 21, 2020.We sincerely apologize for any inconvenience you and the beneficiary have experienced with the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.Western Union would like to provide you with a promotion code to use when sending a future money transfer transaction. This code will cover your fees on your next Western Union money transfer. The code will be provided under a separate cover.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***. You may also email us at [email protected],The Western Union Executive Resolutions Teamell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I used the money transfer service to send $100US to GUYANA. The recipient was told that she could not uplift the money because THERE WAS AN ERROR IN THE SPELLING OF HER FIRST NAME. She contacted me and I went in person to one of the locations t make the correction of the spelling of the name. The agent informed me that the money was uplifted. I made contact with the intended recipient only to learn that she never was given the money. That meant that someone had illegally uplifted the money. I have made many attempts to get information of the merchant/ manager of the location where the money was uplifted but have been unsuccessful.
I am asking for contact information so I can speak with someone at the Guyana end to learn more about what exactly happened but Western Union is saying that they do not have such information.
The merchant must have a signed agreement which is a legal document of the name of the business owner and a telephone number filed with Western Union corporate office.
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the complaint we received from you dated 01/20/2020 which was addressed to the Revdex.com. In your complaint, you indicate that your transaction was not paid correctly to the intended receiver.Western Union has investigated your concerns; Our records indicate that in November 2019, you sent one transaction from USA totaling $100 USD to a consumer located in Guyana.MTCN: XXX-XXX-XXXX (provided under separate cover)On 11/18/2019 at 19:12:34 Eastern Standard Time, you initiated a transfer for $100 USD to *** in Guyana.On 13-DEC-2019 12:38:25 Eastern Standard Time, a person with identification bearing the name of *** went to an agent location in GEORGETOWN, GUYANA to retrieve the transaction and provided the Money Transfer Control Number, sender’s name, place of origin, and the amount expected. The amount paid was 20,216.70 GUYANAN DOLLAR.Please be advised that based on the investigation results, Western Union has determined that you are not eligible for a refund.Please note that all Western Union money transfers require the Money Transfer Control Number (MTCN) as well as a valid government issued Photo Identification(s) in order to be released for payment.Due to consumer protection and privacy laws, we are unable to release additional information regarding the recipient and the paying agent details without a validly issued and served subpoena. Western Union is willing to assist law enforcement with their investigation.The aforementioned request can be submitted by law enforcement via the following channels:United States:Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at *** and provide the Western Union Reference #: ***. You may also email us at ***.Sincerely
My grandmother sent me a transfer in the amount of 3200.00. I went to pick up the money at a local bank branch and they told me that there was no money available. I was instructed to have her call the 1-800 number and she did so, she gave the information that was needed and was hung up on. I called several times afterwards and was hung up on as was she. I hoped on the live chat and was given the story that the money would be credited to her account and all the fees would be given back. The kicker is she paid this in cash now the money is in limbo and so much for a service that prides themselves on sending money. She is 92 with very little technical experience. This has been the rudest and worst customer service I have had on several fronts. I will never use them again and hopefully you wont either.
I sent a money transfer and the confirmation email said the transfer will be ready in 5 business days. I called customer care but no one told me why are they holding the money
Dear ***,Western Union is writing in response to the complaint we received from you through the Revdex.com. In your complaint, you indicate that you sent a Money Transfer through Western Union that advertised it would be available in 5 business days; however, your indicate that your brother has yet to receive these funds and you believe this is false advertising.
Western Union has investigated your concerns; Our records indicate that in January 10, 2020 you sent a transaction via our WUPAY services from Canada totaling 210.00 CAD to a consumer located in Malaysia.
MTCN: XXX-XXX-***
On January 10, 2020 at 17:31 PM Eastern Standard Time, you initiated a transfer for 210.00 CAD to *** Hammad in Malaysia. The availability date provided was January 15, 2020; however, Western Union did not receive the funds from your bank until January 17, 2020. As a result, this caused a delay in your funds being delivered to your receiver as the 5 business days is from when Western Union receives the money from your bank. Since the funds were not received until January 17, 2020, the funds were not made available for your receiver until January 21, 2020.
We highly suggest that you follow up with your financial institution to inquire why it took 7 days for Western Union to receive the funds as this is out of our control.
Having considered the matters raised in your complaint and evidence available; Western Union does not believe that there has been lapse in Customer Service or misconduct on our part. We hope this helps clear up any concerns you have about our service.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #:82938272. You may also email us at [email protected],The Western Union Executive Resolutions Team
I used WU to send $75 to my family in Ukraine on 01/05/2020. When they tried to pick it up (trip to a bank, line of people, time off work for that), they were told that the transfer number didn’t exist. They told me, and I immediately called Western Union CS. The operator I spoke to during my first call told me that the transfer has been canceled, but he wasn’t able to explain why it had been canceled. He kept repeating that I exceeded the limit, but he wouldn’t say the limit of what. I’ve used WU for small transfers to Ukraine 5-6 times in the past 10 years. Never used it for anything else. Since he wasn’t able to explain anything clearly and just kept telling me that I’ve been refunded, I asked him to transfer me to the supervisor. He put me on hold and then hung up in a few seconds. I dialed WU again and asked to transfer me to the supervisor right away. The person put me on hold and then transferred me to the line that no one picked up in the next 14 minutes. I hung up and dialed again, with the same result.
Being unable to reach a supervisor, I submitted a complaint on WU website. The next day I decided to give another try calling. This time after some wait I was connected to a supervisor. However, he wasn’t able to provide any additional information, and told me exactly what I’ve already heard, with no explanation as to what the reason for canceling was and whether I can do anything to change the outcome (including sending money again, but to a different person). He said that he just didn’t know whether the limit was on a particular person (me or family member), country-receiver or amount of money. He said that since I have a case now, someone from a different department will contact me. 4 days later at 7.20 in the morning I got a call from Frankfurt, Germany, and, was left a voicemail, since I wasn’t able to pick up my phone at that early morning time. I couldn’t hear pretty much anything on that voicemail, nor the lady left a phone number to call back (and I won’t be calling to Germany). I’ll submit the voicemail transcript below:
“Hi _?_?_?_?_ this is _?_?_?_ company _?_?_?_ ID _?_?_ one of the supervisors for a global customer care of for a senior since _?_?_?_?_?_ in able to reach you this call is our first _?_?_?_?_ think you will transpire during the _?_?_ my _?_?_?_ transfer for action thank you very much and have a great day…”
Suffice it to say, I used *** to successfully transfer the money, that was intended to be a Birthday present. Unfortunately, it was a late one. My family abroad and me here in US now wasted a whole lot of time dealing with this gross incompetence and a lack of any decent knowledgeable Customer Service.
AND, in addition to that I still don’t have a refund for this canceled transfer (sent on 01/05/20). Needless to say, they’ve lost a loyal customer.
Dear ***
Western Union is writing in response to the complaint filed through the Revdex.com, regarding the money transfer that you initiated on January 4, 2020.
We apologize for the inconvenience, but we are not able to provide you a reason as to why the transactions were declined other than it was based upon Western Union Policy in furtherance of our legal obligations. Please refer to Western Union’s Terms and Conditions at www.wu.com for more information.
Our records reflect that the refund information was provided to you and the funds were successfully collected on January 17, 2020.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected].
Sincerely,
Executive Resolutions Department
Western Union
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID. I have indeed collected the refund (they actually made it into a money transfer to me) - they suggested that the only way would me to go to the store I originally used to send it. So I did - and was told that the transfer was to be collected in a different state, and not in the store I originally sent the money from. The cashier was kind enough to call WU herself, and whatever explanation she was given she wasn’t able to understand. Then they asked to speak to me, and I was told that they are transferring it to the store now. Finally, I was able to get the money back - all after 6 calls, a Revdex.com complaint, a separate trip to the store, 1 more call from the store cashier. Ridiculous customer service on the market, where there are other providers of the same services.
Sincerely
I purchased a money order on 10-31-19 from QuikTrip (QT) in the amount of $100.00. The same day, I deposited the money order into my bank account. A few days later, my bank sent me a return item letter and charged me $10.00 on a return item. The letter advised that the money order was returned due to "Refer to Maker". I contacted QT and was advised to call Western Union. Upon contacting Western Union I was directed to file a dispute using the back of the money order stub. I mailed the dispute stub to Western Union on 11-04-19. On 11-27-19 I called Western Union and the recorded line advised that I'd hear something in 10 days. I never received a response. I called again and spoke with a live representative who stated that I'd receive an email. On 12-31-19 I received an email advising that this was a banking error for the following reason; IRD (several presentment may occur when it is thought that the first presentment was not credited). I presented the letter to my bank. My bank advised that Western Union need to provide me with a copy of; date cashed, name, amount, who money order was presented too, and how money order was cashed. I contacted Western Union to inform them on what my bank advised. Western Union is advising that my case has been resolved. They sent me a copy of the front and back of the money order which is the same image I already have when I sent them the dispute.
Dear ***, Western Union is writing in response to the compliant received through the Revdex.com, regarding your Money Order request. Western Union has investigated this matter. Please be advised that our records reflect that the Money Order was presented to Western Union on the same day more than one time and the item was paid clean in banking terms on the first presentment. Several presentments may occur when it is thought that the first presentment was not credited. The payment processing bank may have presented the image of the Money Order multiple times. In this case subsequent presentments are returned as unpaid because credit has already been given for the first presentment. A refund will not be issued to you as we cannot pay for the same item more than once because the funds are only available one time. You must pursue this matter further with the Bank of first Deposit where the item was presented for payment using the letter attached. Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: 82679200. You may also email us at [email protected] Sincerely, Executive Resolutions Department Western Union
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. My bank has credited my account.
Sincerely
on 10th Jan'2020 (Friday), I made a transfer of $2827 using Western Union app after my friend recommended the service. Since the wait time shown was 5 days, I cancelled the transfer and made another transfer of $1425 using Xoom (paypal) on 11th Jan'2020 (Saturday).
But strangely enough, on 13th Jan'2020 (Monday), my bank was charged $2827 by Western Union for the cancelled transaction !!!
That leaved no balance to honor the Xoom transfer. I was not only charged the return charges by my bank, but now I am running from pillar to post to get my money back from Western Union. It is not only difficult to reach their customer care (long wait times), but they are also not upto the task.
I am in a soup now as I do not have my own money to pay for the transaction I made. I have never been charged for canceled transactions by Xoom; but Western Union is a cheater firm taking your money and rolling it over which means your money is used by the firm- Outrageous !!!
Please guide me whether I shall sue them over for I have wasted my time & money over them for last two days to get my own money back!
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the complaint we received from you dated 01/14/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you were requesting a refund on your transaction initiated on 01/10/2020.We have received confirmation from our Digital Payments Team that a refund was successfully issued on 01/16/2020. Western Union processed a refund for the principal and charges in the amount of $2,827.00 USD. This refund was issued to your bank account on 01/16/2020. Please note that payment funds require at least two to three business days before they are settled on Western Union’s account, therefore; bank account refunds may take up to seven business days to process. In the event that the funds have not been returned to your account within the allotted time frame, please contact us directly at the number or email address referenced below so we may further assist you.Western Union will not be reimbursing for any charges imposed by your banking institution for insufficient funds as those are are solely at the discretion of your bank regardless of the status of the associated pending or posting charges.We sincerely apologize for any inconvenience you have experienced with obtaining the specified Western Union refund and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.As a courtesy to you, Western Union has added 50 points to your My WU® account. Your My WU® account currently has a balance of 50 points. These points are available for your immediate use and must be used within one calendar year.Western Union considers this case closed. If you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected],The Western Union Executive Resolutions Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, even though the resolution was not satisfactory since I do not intend to further this complaint. I received the money today at 2:00 PM PST, after 05 days of follow ups which is not at all conducive to doing business with them again.
Please consider this complaint closed as on date.
Sincerely
Western Union illegally placed a hold on money orders 19-062528831 and 19-062528832. They claimed Kroger placed hold on them. I have a letter from Kroger that states they did not. Now they want me to pay 30 dollars to get my money back that Western Union stole.
Dear ***:Western Union is writing in response to the complaint we
received from you dated January 16, 2020 which was addressed to our corporate
headquarters. In your complaint, you indicate that we placed a hold on two of
your Western Union Money Order's, which prevented you from cashing them. You
are requesting that we refund all of the money back to you.Western Union has investigated this matter and our records
show that both money orders were deposited into two different channels on the
same business day. Therefore, both presentments were returned unpaid and the
items were placed on a fraud watch. In order to claim the funds, we asked that
you complete our Western Union Money Order form and provide copies of the money
orders or the money order receipts, which you have done. We have processed your
refund of both money orders, less the $15.00 per item service charge. The
refund checks will be sent to your address of record within the next 10
business days.We sincerely regret any inconvenience you have experienced
with the deposit of your Western Union Money Order's. It is our hope that you
will not base your opinion of us on this incident, but that you will give us
another opportunity to provide you with the high quality service that has made
Western Union a global leader in the money order industry.Western Union considers this case closed. If you have you
have any additional questions or concerns regarding this complaint or
resolution, please contact our Corporate Headquarters at ***, and
provide the Western Union Reference #: ***. You may also email us at ***.Sincerely,The Western Union Executive Resolutions Team
On November 2,2019 I went to Publix at *** to pay my elecrtic bill to JEA for $88.78. 904-751-1445. My first tracking # is 642-765-9026. They put my name in as Robert Strange instead of Robert Strang. I do not have an (E) on my last name. Western Union called me on November 7, 2019 and told me to go get my 88.78 back because my name was spelled wrong. I went to Publix the same one and was told that someone in Colorado was given my money on November 5, 2019. So I called Western Union again and said how did someone get my money on the 5th and you called me on the 7th and you have to show an ID to get your money back so they gave me a case # and told me to wait 21 days that # was ***. Called back and was given another case # ***. Called again on December 21, 2019 talked to Omar his badge #is ***. He said go to Publix and get your money. Got there no money again. Called back got another case # 80834927. So I do not still have my money. I called their fraud department several times and nothing is being done. If you could please help me I would be very grateful. Thank you
Dear Robert ***:
Western Union is writing in response to your recent complaint to the Revdex.com (Revdex.com). In your complaint, you indicate that you initiated a Western Union Money Transfer to pay your electric bill. You stated that your name was entered incorrectly; therefore, it did not reach the correct biller. You have experienced difficulties trying to have your money refunded back to you.
We have investigated this matter and our records show that your name was spelled incorrectly in error. We have since corrected your name, and a refund has been processed under a new Money Transfer Control Number, provided in private separate correspondence. You may collect your funds at your local Western Union Agent location. Please make sure you have valid identification available when collecting your funds.
Please accept our apology for the inconvenience this matter may have caused you. Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected].
Sincerely,
The Western Union Executive Resolutions Team
I sent a money to Western Union online, see to it that I have the correct information of my recipient name and updated it, and system said information updated. So I sent the money, but it turns out that their website has a problem and didn't update the name of recipient, so I called the western union and they told to cancel the transaction and send a new one, so I did what they told me. the 2nd transaction was successfully sent, and they said that the money will refunded in 5 - 7 days. Its been 10 days already I called them so many times and talk to different people, one said that they have refunded the money already and I need to call my bank, but when I call my bank they said that they haven't return it yet so I called the western union for the 5th times and they said that refund is on hold. I don't know why they have to hold it and in the first place it wasn't my fault why the transaction didn't go through, its faulty website and system.
Dear ***, Western Union is writing in response to the complaint filed through the Revdex.com regarding the inconvenience experienced with the money transfer that you initiated on December 20, 2019. Please be advised that Western Union has investigated the matter. Our records reflect that you contacted Western Union to request a name change on December 21, 2019 and you were advised that the name change was not successful as the transaction was recorded online. Please note that our Customer Service representatives followed all established procedures when offering you the cancellation so a new transaction could be recorded.
Unfortunately, there was a refund delay and the refund for principal and charges was initiated until December 28, 2019. It takes up to 7 business days for the funds to be reflected in your account. In the event that the funds have not been returned to your account within the allotted timeframe, please contact us directly at the number or email address referenced below so we may further assist you. We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry. Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at ***.
Sincerely,
Executive Resolutions Department Western Union
Once more I come by because of the lack of interest from WU to solve issues in a peaceful way. On December 21st I made a transaction and sent U$241.01 to my Brazilian account with an exchange rate of 1U$ = BRL 4.03 and that should make BRL 996.05. On December 23rd I received the money on my account however with a way too lower exchange rate (1U$ = BRL 3.90) and that made the amount of money decrease to BRL 967.75 (minus the Brazilian tax). At first I understand that the rates can be estimated but this time the change has been too big and made me loose nearly 10U$, that's not acceptable. I sent an email to WU on December 23rd and they replied telling me that I should call 1-800-325-6000 with a case number 80981337. On December 29th (because my job requires me to travel sometimes) I managed to contact WU and after 30 MINUTES OF A CALL where the attendant barely could speak and essentially gagged the whole call, named Ana, she informs that I had to call a different number and explain ALL OVER AGAIN! After that she gave a new case number 81453366. What's the first one for then??? Still no resolution to my problem and WU has a strong tendency to tell costumers that they have to go around looking for the right department. I guess it should totally the opposite! Let me point out that this is not the first time that WU has no intention to solve issues on first contact and apparently only by coming here something really happens.
Dear Mr.,
This is in response to the complaint you filed with the Revdex.com we received from you dated 1/13/2019 which was addressed to our corporate headquarters. In your complaint, you indicate that you processed a transfer via your bank to your bank in Brazil and received a lower exchange rate and you are requesting a refund for the difference.
When choosing a money transmitter, carefully compare both transfer fees and exchange rates. Fees and foreign exchange rates may vary by brand, channel and location based on a number of factors. Fees and rates are subject to change without notice. The typical exchange rate is adjusted 1-3 times a day, but exchange rates can change at any given time of day, any number of times, subject to the currency volatility. The exchange rate between our online services and retail agent locations may also vary depending on the aforementioned factors.
At this time, we have confirmed that no errors were made by Western Union with regards to your transactions exchange rate. As your transaction was Fixed on Pay, the exchange rate provided on the Senders receipt at the time a transaction was finalized would be the same rate that was paid out to your receiver in Brazil.
We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.
As a courtesy to you, Western Union has added 500 points to your My WU® account. Your My WU® account currently has a balance of 519 points. These points are available for your immediate use and must be used within one calendar year.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected].
Sincerely,
The Western Union Executive Resolutions Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. However I'd like to point out how confusing for a costumer when he / she trusts a service and that service can be manipulated without any kind of transparency. When it's not visible how rates are dealt with it's a matter of the company's decision of how to charge a costumer.
Sincerely
Hello,
I use Western Union services for some personal and very small business amount money transfer needs..
Suddenly I found my name blocked, called the local customer service in Jordan and they asked me to go to the website and fill a customer service support form and I did so.
They replied me with a request for ID, Passport, Last number of transactions and the person that I receive or sent money to, and also I sent all the document and information that they asked for... after they got all the data they replied me that I can't use their services anymore without any reason!!!!
I asked again about a reason but they didn't say any reason
I did nothing for this.. and I will sue them in the court if it needs to
This is exactly what discrimination means
Dear ***,
Western Union is responding to your complaint we received from Revdex.com dated 12/26/2019 which was addressed to our corporate headquarters. In your complaint, you indicate that: you provided all the pertaining documentation to reinstate your usage with Western Union Services, however you received a response that you will remain blocked, and you wish to know why.
Western Union cannot complete your transaction(s) at this time because we cannot verify the information you have provided regarding your transaction(s) in order for us to comply with our legal obligations. We apologize for the inconvenience; however, we cannot provide you with any additional information regarding why your transaction(s) was declined for legal and proprietary reasons. Western Union reviews all transactions separately and a previous decision to approve or decline a transaction does not necessarily result in a decision to approve or decline the use of Western Union’s products or services in the future. Please refer to Western Union’s Terms and Conditions at www.wu.com for more information.
Please note that you are not currently permitted to send or receive funds via the Western Union Money Transfer service. Western Union’s Money Transfer Service Terms and Conditions provide that Western Union and its Agents have the right to refuse service to any person.
Our records indicate that you were notified on November 18, 2019 that your reinstatement was declined. Please be advised that you are more than welcome to re-submit a Western Union Compliance Reinstatement; however please note that if you wish to re apply we are required for you to provide the most up to date information, if you provide the same supportive documents, as in the first case, without additional documents, the outcome of the process will be the same.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***. You may also email us at [email protected].
Sincerely,
The Western Union Executive Resolutions Team
Complaint: ***
I am rejecting this response because:This message gives no reason for blocking my name, they know clearly that I have submitted the documents that they asked for, also I will take an action for that because its only a discrimination act.
I can send you publicly all the transactions that I made lately (Images), with all the contact details.. I have nothing to hide
Its not about using there system its all about the concept it self
Feel soooo bad
Sincerely
I had attempted to send money to Mexico to purchase property that was on sale, however due to certain policies I was told I couldn’t so I decided I would do it through the bank. Western Union returned partial money back to me and is going nearly to 3 weeks and I am still waiting for the rest of the money. I keep calling the numbers they tell me to call but I just keep getting told conflicting information.
Dear *** Western Union is writing in response to the complaint received through the Revdex.com. In the compliant you request a refund of the transaction that you initiated on December 9, 2019. We have investigated this matter. Western Union placed your transaction on hold and requested additional information in compliance with our legal obligations. We apologize for the inconvenience; however, we cannot provide you with any additional information regarding this matter due to legal and proprietary reasons. Our records reflect that the transaction was refunded on December 11, 2019, a refund of the service fee was processed under MCTN *** on December 18, 2019 for 25.00 USD and collected on December 26, 2019. Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at *** and provide the Western Union Reference #: ***. You may also email us at ***. Sincerely, Executive Resolutions Department Western Union
I purchased two money orders in the amount of $1000 and $407.85 on October 30, 2019. This were thrown away mistakenly and was for my rent. I have contacted WU multiple times and kept getting sent to an overseas customer service department. I was initially told the money orders had not been cashed. I completed a refund request form and sent that with a $30 processing fee as well as documentation showing I am the purchaser. When I called again to check on the status of this I was told one of the money orders had been cashed on 10/29/19 and I would be mailed photos of where it had been cashed. I called again and explained these were not purchased until 10/30/19 so there was no way they could have been cashed. I asked to speak to a supervisor and was transferred to a line that just kept ringing. I called the customer service line again and was told neither money order had been cashed yet. I explained I already sent in the request for a refund weeks ago and was told they had not received the request. I spoke to someone else on 12/26/19 and was told to email them the documentation. I did this and was told it was take 24-48 hours to appear in their system, and would take 5 business days to process, and another 10-15 days for a refund to be received. My landlord has now filed for eviction and I am dangerously close to being homeless with five children.
Western Union Reference Number: ***Dear Alison R. Price,Western Union is writing in response to the complaint we received from you dated 12/27/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you were requesting a refund of two separate money orders.I have received confirmation from our Money Order department that refund checks were processed to be sent to you on 12/31/2019. The mailing process typically takes 10-15 business days. You should be receiving the checks soon. I have sent you the refund check numbers under separate cover.We sincerely regret any inconvenience you have experienced with the refund of your Western Union Money Order. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money order industry.Western Union considers this case closed. If you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***. You may also email us at [email protected],The Western Union Executive Resolutions Team
I made a money order on 10.11.2019 at Fry`s *** location (***) amount $500.00 and I send it to the future landlord with USPS mail. She tried to deposit at *** on her account but she couldn`t because the bank claims the money order was stoped. Thay took the original money order from her, and they give her a copy of the money order (legal copy of check). Then, she called me and she told me about a problem. Then I checked the status of my money order and got the answer that money order is chased out on 10.17.2019. The payee didn`t deposit or cash out MO, and I (purchaser) didn`t stop MO, also I could not refund my MO. *** (BOFD) claims the MO is stoped, WU claims MO is cashed out. She didn`t get the money I sent to her.
Dear ***,Western Union is writing in response to the complaint we received from you through the Revdex.com. In your complaint, you indicate that you purchased a Money Order from Western Union which was sent as a payment to your biller.Western Union has investigated this matter. Our Product Support Department confirmed the money order has been paid.Money Order Number(s):· *** was paid on 10/17/19After this money order was cashed on 10/28/2019, our Product Support Department confirmed that the money order was again attempted to be cashed on 11/08/2019 and on 11/20/209. These were returned unpaid as the funds were given with the 1st presentment.Please be aware that as the money order was paid on 10/17/19, Western Union will not be issuing a refund to you. To receive a letter of explanation and bank sequence numbers, please fill out the the attached tracer request along with a copy of the Money Order. Please know that the fee is not required.We sincerely regret any inconvenience you have experienced with the deposit of your Western Union Money Order.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at *** and provide the Western Union Reference #: ***. You may also email us at ***
Sincerely,The Western Union Executive Resolutions Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
Okay, this is about removing my personal information telephone number ***. Someone have or is still using my phone number with wertern Union account, the person's name is ***. I call the WU agent, I told her I want to report fraud, she told me wait, got back on the phone and said she does have that number. She put me on the n hold for 30 hours trying to delete my account information which she say she did. I call western union upon checking it the next day to see if the account have been deleted, it was not. I want it to completely cancel. No more account. Deleted. I never received the cancel or delete confirmation. I dont want nobody using my credit info for any criminal act.
Dear ***Western Union is writing in response to the complaint we received from through the Revdex.com.Western Union is concerned about consumers and consumer fraud and has many procedures in place to help combat fraud and increase consumer awareness of scams. For example, Western Union provides consumer fraud warnings and other consumer protection information on its website at https://www.wu.com/fraudawareness. Also, Western Union’s website and the Send Money forms provided at the agent location also contain a toll- free number consumers may call if they suspect they have been a victim of fraud.To help protect your personal information from unauthorized access and use, we endeavor to use reasonable security measures. These measures can include physical, electronic and procedural safeguards such as computer safeguards and secured files and buildings. We also endeavor to limit personal information access to only employees, agents and representatives that need to know.When a consumer reports to Western Union that they may have been a victim of fraud, Western Union takes a report and is available to assist your local law enforcement in their investigation. According to our records, a fraud report has been filed with Western Union on Deceber 30, 2019, fraud case number: *** . In addition, Western Union has taken the necessary steps to deactivate the account created with your phone number at this time.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***. You may also email us at ***Sincerely,The Western Union Executive Resolutions Team
On November 28, 2019 I sent money to my husband in Jamaica to pay his rent in the amount of $400.00,on the same date they sent me an email and stated the transaction was cancelled for no reason and a refund would be issued within 5-7 business days.I waited the 5-7 days and then a rep stated it went to my bank account. I contacted my bank who told me there was no refund and the transaction was completed on their end so western union would be responsible.I contacted western union back and they told me they would escalate refund to refund department and to wait 48 hours. I waited another 48 hours and at this point I know longer bank with my previous bank and explained to representative I would no longer have access o the bank ad she at that point stated I would be allowed a cash pick up and be provided a new tracking number to go collect the refund. To this very day I have called back to back and get the runaround with no refund and I need my money this has been close to a month now.
Western Union Reference Number: ***
Dear ***,Western Union is writing in response to the complaint we received from you dated 12/23/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you were charged and never refunded for a cancelled transaction.Our accounting team has investigated this matter and determined that funds were not settled and accounting was not generated since transaction was cancelled. Western Union recommends that you contact the banking institution that initiated the pending charge to inquire about the return of these funds as Western Union never charged or collected for the funds in question.We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.Western Union considers this case closed. If you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***. You may also email us at ***Sincerely,The Western Union Executive Resolutions Team