The Western Union Company Reviews (%countItem)
The Western Union Company Rating
Address: 7979 E Tufts Ave, Denver, Colorado, United States, 80237
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The money order refund process is RIDICULOUS! I sent in the request in the beginning of September and here it is, the middle of October and I still haven't received my money back. I've contacted customer service repeatedly and no one seems to be able to help me. If you can avoid using their services, do so!
I found an old purse of mine today. I looked inside and there were 3 bills that I had purchased money orders for and I forgot to put them in the mail. I looked at the date and they were purchased in 2016. I called Western Union to see if I could get reimbursed for the money orders that I had found. The representative verified the money orders had not been cashed and then told me that the 2 money orders for 25.00, I could not receive anything back, but the one for 50.00, I could get 13.00 back.
I asked her to further explain that to me and her response was the two money orders for 25.00 were more than a year old, and I explained that all three were purchased at the same time and the money orders were in sequence. She told me that I could go online and fill out a form to receive my 13.00 but it would take 30-45 days before I could receive the money. I saw that the money orders are not valid after a year now, but I don't think that it is fair for them to keep my money knowing the money orders have not been cashed.
HAD very bad experience with transfer money as a sender. Tried to send a gift for wedding of our granddaughter. Money returned me back without proper explanation why my transaction was not competed. Representatives don't know how to help, no clear information why my transaction was not competed and money returned back. For 1 hour I was transferred more than 10 times!!! Answers here: "we cannot reach you by phone; possibility for another transaction; personal information not upgraded; but the same time if need any update information why no one representative provide with contact information of department who do updates !! Suggestion from last conversation with representative Tomorrow to transfer money again and only when representative call me back I will able to update information. Awful experience after 15 years stay with Western Union!
They don’t honor their delivery promises
DO NOT use their service
As simple as I can make it, I have used Western Union for years now to send my adult son money. While not relevant to my complaint, I utilize this form of cash transaction so I can attempt to regulate his spending (paid on Friday, broke on Monday is his motto). But again, its not germaine to my issue. Bottom line, as a consumer, I use Western Union, pay their exorbitant fees, and my son picks up the funds using his Colorado drivers' license. as it should work.
Until now. I sent $50.00 through WU today. Got a confirmation. see attached.
When my son went to pick up the funds, he was told it was being held and he could not pick it up.
I called WU and they told me the funds had been cancelled and would be returned to me -- in 3-5 business days.
I did NOT cancel this transaction - Western Union did.
WU also advised that I needed to fill out a GCR compliance form. See attached.
I filled out the form - but I absolutely refuse to provide them with private information that they have no right or entitlement to have (my date of birth/ my occupation/ source of funds/ reason for the transfer).
First - this is a business transaction. If they were going to decline this transaction, they should have declined it when I submitted it -- not take my money and then wait for someone to collect it and THEN decline it. I am essentially out $56.99 for 3-5 days without any consideration for that transaction.
Second - Never in the years I have been using WU have they required my DOB/occupation/source of funds/ reason for transfer. It is none of their *** business. I have NEVER alleged fraud on my account or fraudulent transactions to WU. They have absolutely no basis in law or in fact to reject this transaction and then ask me to prove that MY funds are legitimate. If they have a subpoena or a court order then WU can ask - if I am under some sort of surveillance/scrutiny for alleged illegal transactions, they I still have 4th and 14th amendment rights that absolutely require protection. Seriously, if I were a drug dealer or money launderer, do you think I would be sending money in $30-$50 increments? But again, I am a citizen of the USA and Colorado, and my money should be as good as anyone's without this level of constitutional violations. I have to PROVE my money is legally obtained? since when?
WU is a private company (I think). I can easily stop using them and they can easily prohibit me from using them. That's fine. But what they are trying to do smacks of constitutional deprivations and unfair practices and I want an explanation as to why I was targeted for this level of scrutiny. I want every single one of my excessive charges/fees returned to me with an apology for overstepping with their corporate and rapacious demands.
If I went to King Soopers, purchased groceries with my debit card, would Kroger ask me my date of birth, occupation, source of funds and reason for my purchase? No - because its' none of their business and has absolutely nothing to do with the trade of money for merchandise. Western Union should be held to the same standard - I wanted a service - paid for a service - and not only was I denied I was forced to provide private and protected information in order to secure the transaction. not in America - not in Colorado - and not in my lifetime. now
Western Union Reference Number: ***
Dear Ms.,
Western Union is writing in response to the complaint we received from you dated 10/9/2019 which was addressed to our corporate headquarters. In your complaint, you indicate that you would like to know why your transaction was declined and you would like to get a refund on all the fees you have paid so far.
Western Union has investigated this matter. At this time, we have confirmed that a refund of your transaction sent via Money Transfer Control Number (MTCN): XXX-XXX-*** , was completed on 10/08/19 for the principal and charges, this transaction was refunded back to your card and should take 5 to 7 business days to post on your account.
Please note that Western Union will not process a refund on the charges for transactions that have been completed successfully.
Western Union cannot complete your transaction at this time because we cannot verify the information you have provided regarding your transaction in order for us to comply with our legal obligations. We apologize for the inconvenience; however, we cannot provide you with any additional information regarding why your transaction was declined for legal and proprietary reasons. Western Union reviews all transactions separately and a previous decision to approve or decline a transaction does not necessarily result in a decision to approve or decline the use of Western Union’s products or services in the future.
We have reviewed your concerns and Western Union has declined your transaction because it may violate Western Union Policy or our legal obligations to protect consumers and Western Union from unlawful activity. We apologize for the inconvenience; however, we cannot provide specific details about why your transaction was declined for legal and proprietary reasons. Please refer to Western Union’s Terms and Conditions at www.wu.com for more information.
Please note that your beneficiary is not currently permitted to send or receive funds via the Western Union Money Transfer service. Western Union’s Money Transfer Service Terms and Conditions provide that Western Union and its Agents have the right to refuse service to any person. In order to support you with this case, please have *** complete the attached form and submit it at his earliest convenience to [email protected], along with all the required support documentation described within the form, any missing information may delay the resolution process. In addition, the receiver needs to provide the following information:
Copy of his Government issued photo IDDocumentation to support the stated relationship between the receiver and the sender (Example may include birth certificate, tax documents listing both individuals, etc.)Detailed explanation for the frequency of the transactions, some on the same dayDetailed explanation for the purpose of the transactions and how the funds were usedWestern Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at ***.
Sincerely,
The Western Union Executive Resolutions Team
Complaint: ***
I am rejecting this response because: let me get this straight -- not only do I have to PROVE where mymoney came from and what purpose it is being used, I have to PROVE the relationship to the recipient? I have to PROVE my money is as good as anyone elses? Western Union TAKES my money -- and its fee -- and the REJECTS it when the receive shows up to obtain the money? How about REJECTING it at the time I submit it? So you can keep my money for 3-5 days but I don't get the benefit of the funds? Sounds like a class action waiting to happen. I do not believe Western Union can accept funds and then deny them later without some penalty. I reject their position that I have to PROVE anything. Of course I will never use Western Union again, but they should not be able to breach my confidential and proprietary information (and violate my 4th amendment rights at the same time) while taking and keeping my money. I have no doubt that they have benefitted from my transactions to MY SON - -but why he needs money is surely none of their business. They can make me an offer to resolve my claims; otherwise, I think a class action is absolutely critical to stop this company from violating anyone else's privacy and protected information. Shame on them.
Sincerely
I purchased a money order for 490.00 with western union on the 3rd of September. It was misplaced so I filed for a refund on the 5th of September through email. A check was mailed out on the 11th of September, but apparently it was sent back to western union on the 20th of September. I called western union after the 20th several times and no one informed me of the check being returned. When they finally did inform me on the 1st of October they stated that they could not send me my refund check to the same address as before because it was returned. I informed them that I did not have another address for them to send it to so the supervisor said they would fed ex me the check and text me a tracking number. I never received this text or tracking number. This was on Friday the 4th of October. I called again on Tuesday the 9th of October and spoke to a supervisor which informed me they do not fed ex checks nor do they provide tracking numbers and I would receive my check within 10 to 15 business days and it was sent out yesterday on the 8th.
Every time I called western union I was put on hold anywhere from 20 to 45 minutes waiting for a supervisor usually no one ever came on the line. I was on hold so long one time when I hung up and called back they were closed.
I called from my other cell phone while I was on hold with my home phone and reached a supervisor quicker on my cell phone.
The customer service employees were rude, talked over me, hung up on me several times, when I gave them permission to speak to my son they refused to speak to him.
We’re going on the 2nd month of trying to receive a refund with no progress.
I asked them to wire me the money and they said they could not do that
Western Union Reference # ***
***,
Western Union is writing in response to the complaint we received from you which was addressed to the Revdex.com.
Our records indicate that on 10/4/2019 you were advised that a refund check would be reissued to you. On 10/7/2019 a refund check was reissued and sent to the address you provided, please allow 10 to 14 business days for delivery via USPS as previously advised.
Quality service to our consumers is our primary concern at Western Union. My apologies for your overall experience and for the struggles you faced interacting with our operators. Please know that we monitor and evaluate operators to ensure quality customer service is provided to our customers. We have reviewed your calls and determined Western Union’s policies and procedures were properly followed, and at no time were you placed on an extended hold.
Western Union considers this case closed.
Sincerely,
The Western Union Executive Resolutions Team
On sept 13, 2019 I cancelled a money transfer request with Western Union, receiving a cancellation confirmation tracking number. As of today, Oct. 7, 2019 the money still has not been deposited back into my account.I have called customer service multiple times and only gotten the run around and apologies.This has been ongoing for almost a month now!
Dear Mr.,
Western Union is responding to your complaint we received from Revdex.com dated 10/10/2019 which was addressed to our corporate headquarters. In your complaint, you indicate that you have not received a refund for transfer that was processed on September 12th, 2019.
Western Union processed a refund for the principal and charges in the amount of $4,250.99. This refund was issued to your bank account on 13-SEP-2019. Please note that payment funds require at least two to three business days before they are settled on Western Union’s account, therefore; bank account refunds may take up to seven business days to process. In the event that the funds have not been returned to your account within the allotted time-frame, please contact us directly at the number or email address referenced below so we may further assist you.
As a courtesy to you, Western Union has added 500 points to your My WU® account. Your My WU® account currently has a balance of 608 points. These points are available for your immediate use and must be used within one calendar year.
We regret any inconvenience this matter may have caused. It is our hope that you will not base your opinion of us on this incident, but that you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at ***.
Sincerely,
The Western Union Executive Resolutions Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I purchased a money order in the amount of $334.57 in December 2017 to pay my car note to ***, well they never received it, but I had no idea until June 2019, because I was trading in my truck and that's when they told me I was behind in my payment I asked them why didn't they tell me before than they said Everytime they were gonna call me; they received a payment.
Western Union Reference # ***,Western Union is writing in response to the complaint we received from you which was addressed to the Revdex.com.Unfortunately, we cannot initiate the forgery process as the time limit to claim Forgery has expired; banking regulations require forged items to be returned within one year of the paid date.Please see attached copy of the paid money order and the explanation letter which was sent to your address on file.Sincerely,The Western Union Executive Resolutions Team
I have received 3 emails from Western Union stating my credit card has been declined, and a phone call today. I have not authorized any transactions and when I call the 800 number, they want me to supply them with the last 4 digits of my credit card. I have NO idea what credit card; nor do I know an amount and/or who it is going to.
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the complaint we received from you dated 10/02/2019 which was addressed to the Revdex.com. In your complaint, you indicate that transactions had been submitted using your credit card information but you had not initiated these transactions.To help protect your personal information from unauthorized access and use, we endeavor to use reasonable security measures. These measures can include physical, electronic and procedural safeguards such as computer safeguards and secured files and buildings. We also endeavor to limit personal information access to only employees, agents and representatives that need to know. We have confirmed that only one transaction was located in our system and was subsequently cancelled for your financial safety.When a consumer reports to Western Union that they may have been a victim of fraud, Western Union takes a report and is available to assist your local law enforcement in their investigation. According to our records, a fraud report was filed on 10/11/2019, fraud case number: ***.Western Union also recommends that you contact your bank about the unauthorized charge(s) on your account. You may want to inquire about any available options they may offer, in order to avoid further unauthorized use of your bank account(s) or debit/credit cards.We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at ***.Sincerely,The Western Union Executive Resolutions Team
2 cases were sent to CT they were picked up in kansas city without a picture ID. the review started
8-19-2019. every week is the same answer under investigation. I think 40 days is long enough
Dear ***,
Western Union is writing in response to the complaint we received from you through the Revdex.com. You state in your complaint that you initiated two transactions to load funds onto a *** Prepaid Card. You further indicate that the funds were sent to Connecticut to a *** account; however, the funds were collected in Kansas.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customers every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
We have conducted an investigation per your request and *** has confirmed that the recipient is listed at a Connecticut address in their portal and confirmed that the payout was not completed in a Kansas address. In addition, they confirmed that they do not have visibility for collected funds on a cardholder's account.
Any additional assistance you may need regarding your *** Prepaid Card will be handled by *** directly; *** can be reached at or ***.
We apologize for any inconvenience you have experienced with the specified Western Union transaction and in using our money transfer services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.
Sincerely,
The Western Union Executive Resolutions Team
The cancellation process is ridiculous. Can send money anywhere in 30 minutes is the slogan. But they may take months with an untrackable process to return your money. But no one warns you each payout agent has their own rules. If they reject your transfer, you get nothing no contact, no search for who will honor the transfer - nothing.
On July 12, 2019, I purchased two Western Union money orders in a Bloomington, IN store for $1000 each. The transaction has no issues and I received two paper Money orders of $1000 each. The serial numbers are *** and ***. I deposited two into my local credit union.
About 1 week later, I received a letter from my credit union stating that the two money orders were returned for stopped payment by western union.
I called the western union's customer service dept on July 22 and was told to send the documentations including the original Money order receipts and photo copies of the money orders.
In August, I received a letter from Western Union stating that the refunds cannot be made without any reason and asked me to go back to the place of purchase for more info but I got no information from the original store. I also called again to western union more than 5 times and received no information or resolution to my problem. My phone call was hang up by western union personnel for most of these calls without any reason.
The case number is ***.
Please refund my original purchases of $2000 as soon as possible
Western Union Reference # ***
***,
Western Union is writing in response to the complaint we received from you which was addressed to the Revdex.com.
Our records indicate that we have communicated with the agent location and have confirmed that they are aware that you will need to retrieve a refund for the money orders from them.
I assure you that your business is greatly valued and sincerely regret any inconvenience you have experienced with the initial handling of your issues.
Please feel free to follow up with me directly if you have any additional questions or concerns. I am available between 7:00 AM and 2:00 PM (U.S.-Mountain Time), Monday through Friday.
Lisa ***
Executive Resolutions
Western Union
***, Denver, CO 80237
Direct line:
Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I wanted to transfer money to family in Turkey $500. The fraud department placed a hold and I had to call to answer a series of questions. After a brief hold the representative informed me that my transfer was denied. I spoke with a supervisor same thing even though I have sent money to the same individual for over 4 years though western union. Four days later WU still has my money on hold and has not release it back to me. Their practices side on being a bully. I had to wire the money at a higher cost through my bank. This is not the first time WU has inconvenienced me but will be the last.
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the complaint we received from you dated 09/30/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you did not agree with Western Union's decision to decline your transaction and were requesting an expedited refund.Western Union has investigated your concern. Our records indicate that on September 20, 2019, at 2:35 AM EST, you initiated an online transaction in the amount of $500.00 to be paid to *** in Turkey. Your transaction was placed on hold as additional validation was required.Western Union monitors its transactions to ensure that Western Union products and services are not used for transactions that may violate laws or regulations, embrace safe and sound business practices, and avoid risks associated with money laundering or consumer fraud. After reaching a certain threshold within a specific time frame, our Compliance Team will attempt to reach consumers to conduct an interview in order to better understand how they use Western Union services.On September 21, 2019, Western Union was unable to send this money transfer based on internal requirements; if you wish to resend the funds, please be aware that we may need to speak with you and the transaction may be placed on a secure hold until we obtain additional information from you.Western Union’s Terms and Conditions specify that the availability of the service depends on certain criteria, which include compliance with Western Union’s policies and legal requirements. Please refer to the following link to review Western Union’s Terms and Conditions. www.wu.com.Western Union has processed a refund for the principal and charges in the amount of $511.00 This refund was issued to you on September 27, 2019 to your card account ending in ***. Please note that payment funds require at least two to three business days before they are settled on Western Union’s account, therefore; credit or debit card refunds may take up to seven business days to process. In the event that the funds have not been returned to your account within the allotted timeframe, please contact us directly at the number or email address referenced below so we may further assist you.Quality service to our customers is our primary concern at Western Union. Western Union monitors and evaluates all transactions to ensure quality customer service is provided to our customers. Western Union has reviewed your transactions and confirm that Western Union’s policies and procedures were properly followed.Western Union considers this case closed. If you should have any additional questions or concerns, please contact our Corporate Headquarters at 720-332-1000. You may also email us at ***.Sincerely,The Western Union Executive Resolutions Specialist
Sir/Ma'am,
This complaint is about a money order that was purchased at a Kroger(3361 S Kentucky Ave. Indianapolis, IN 46221) near where I live. The first problem, was the time it took to receive the refund, well over a month. I consider that way to long of a wait to get a refund. Super slow, but, I understand some things take time. However, once I received the refund check I went to try and cash it at the same place I bought it, Kroger. They put it into their machine and it declined so I went to 3 other western union locations to see if there was just a problem with the machine it's self. after declining at all locations that brings me to the second problem, they sent me a refund check that I can't cash at western union. This leads me to the third problem having to call western union. Everyone I talked to was quick to transfer me without letting me know. after being on the phone for 45 minutes I talked to someone who just said I'm breaking up and they just hung up. Called again to speak to a supervisor, who told me that they would just send another refund check. I asked what's the purpose of getting another check, won't I just run into the same problem of not being able to cash it? That's when he told me I can only cash it at a ***. Which brings me to the fourth problem, there isn't a *** in Indiana where I live. The closest one is in Illinois over a 100 miles away. I am a veteran, I was in the navy, so I bank with ***. They won't cash the check by an electronic deposit due to the format of the check(it has to meet a certain format in order to do a edeposit which is what I usually do). The closest *** is in Illinois as well. I don't understand how I can receive a refund from a company and not be able to cash that refund through that same company. After wasting hours on the phone and writing this complaint and calling them directly to help me solve this. My only option is to drive over 100 miles to cash the check. The least they could do is tell me before I waste all this time that they won't cash the refund they sent only *** will. In my opinion this is the worst business experience I have ever had to deal with. They're making impossible for me to cash the check. Even if I drive all the way to Illinois and add up the gas costs and the day I have to take off work to go cash it, I've lost more money than the check is worth. This is shady and unacceptable for a business to issue a refund check and refuse to cash that refund check. I may be a bit dramatic about this but that sounds like fraud to me. I'm hoping that the Revdex.com will look into this and let me know if I have a valid complaint or not. I'm not sure what else I can do. The thought of just throwing money away doesn't sit very well with me. I'm appalled over how hard it is just to get a refund for a lost money order. Just bad business is all I can say, I would certainly hope that someone has the customers back, Cause Western Union doesn't, AT ALL! Thank you for your time and hearing me out, have a wonderful day.
Western Union Reference # ***
***,
Western Union is writing in response to the complaint we received from you which was addressed to the Revdex.com. In your complaint, you indicate that you are unable to deposit a refund money order to your bank account.
Per our phone conversation on 10/4/2019 I have placed a stop payment on the refund money order and have issued a refund money transfer to you. The transfer number is XXX-XXX-*** in the amount of $459.81 sent to you under seprate cover for privacy and security purposes. And is available for pick up at any Western Union agent location in Indiana. Please provide this number and a valid government issued ID to the agent for payout.
I assure you that your business is greatly valued and sincerely regret any inconvenience you have experienced with the initial handling of your issues.
Western Union considers this case closed.
Lisa ***
Executive Resolutions
Western Union
***, Denver, CO 80237
Direct line: +1 ***
Tell us why here...
I did a bank to bank transfer to y friend’s NCB account for $150 on 09/08/2019, she went to western union location to register as she was instructed and when she got to the front of the line she was told the system to register her isn’t working. Mind you, she took her lunch break to do this and she can’t go back as she has a job that operates within western union hours. I’ve been back and forth with the for a few weeks now spoke with Tami #***,Dennis #***, Jenny #*** and it’s still not resolved.
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the complaint we received from you dated 09/24/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you were requesting a refund of an unsuccessful bank transaction.Western Union processed a refund for the principal and charges in the amount of $150 USD. This refund was issued to your bank account on 09/26/2019. Please note that payment funds require at least two to three business days before they are settled on Western Union’s account, therefore; bank account refunds may take up to seven business days to process. In the event that the funds have not been returned to your account within the allotted timeframe, please contact us directly at the number or email address referenced below so we may further assist you.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at ***.Sincerely,The Western Union Executive Resolutions Team
I have a lot of money through Western Union to feed my grandchildren. I continue to do so. I am on a fixed income and $100 was stolen from me at one of your vendors and Western Union said all they could do was file a case. I filed a case and received a letter in the mail today saying I'm just out of luck. I disagree. My grandson, *** went to a Pharmacy in Reynosa, Tamalipas Mexico to pick up $100.00, which I paid a $4.00 fee to send. When he arrived at the store, the clerk told him the "system was down" and he went to another store in the area to pick up the money. When he got to the next location, they told him the money had been picked up already. He went back to the first location and they said the machine was "frozen or locked up" and they could not get the money. They knew they had never given him the money. He advised me of the situation and I called Western Union to resolve the problem, or so I thought. The first representative spoke poor English and kept telling me it had been picked up by my grandson and when I kept telling her what the store clerks said, she kept saying I would have to go back to the store I sent the money from. I told her multiple times that I sent the money from the app and she had difficulty understanding that there was no store for me to go back to. I asked to speak to a supervisor and she told me none were available but one would call me within 15 minutes. That never happened. I called again and the next representative told me the $100 had been picked up by my grandson and I went through the whole situation again. She said all she could do was file a case. So I filed a case and got back a letter today telling me the exact same thing, that my grandson had picked up the $100 dollars. I had to send him another $100 dollars through *** so he could feed my grandchildren. I have never had a problem with Western Union before, I had problems with *** which is why I switched to Western Union. You may think $100 is not worth fighting for, but when you're on a fixed income and have been in heart failure and could not work, $100 is a LOT of money for store clerks to steal, / for your system to "eat" and no one is accountable. The letter said to contact law enforcement. Really? To go to Mexico and resolve my complaint? The store clerks have dealt with my grandson before. To say the system locked up or is frozen and then the money shows as received by him?? We are not stupid. We are honest people who continue to do business with you simply because we lack other options right now. Please refund my money. My grandson does not use that store anymore for obvious reasons.
Dear ***,Western Union is writing in response to the complaint we received from you through the Revdex.com.Western Union has investigated your concerns; Our records indicate that in September 06, 2019 , you sent a transaction from USA totaling $100.00to a consumer located in Mexico.MTCN: ***On September 06, 2019 at 15:35 PM Eastern Standard Time, you initiated a transfer for $100.00 to *** in Mexico.On September 06, 2019 at 16:45 PM Eastern Standard Time, a person with identification bearing the name of *** went to an agent location in Mexico to retrieve the transaction and provided the Money Transfer Control Number, sender’s name, place of origin, and the amount expected.Please be advised that based on the investigation results, Western Union has determined that you are not eligible for a refund.Please note that all Western Union money transfers require the Money Transfer Control Number (MTCN) as well as a valid government issued Photo Identification(s) in order to be released for payment.Western Union is concerned about consumers and consumer fraud and has many procedures in place to help combat fraud and increase consumer awareness of scams. For example, Western Union provides consumer fraud warnings and other consumer protection information on its website at https://www.wu.com/fraudawareness. Also, Western Union’s website and the Send Money forms provided at the agent location also contain a toll- free number consumers may call if they suspect they have been a victim of fraud.When a consumer reports to Western Union that they may have been a victim of fraud, Western Union takes a report and is available to assist your local law enforcement in their investigation. According to our records, a fraud report was filed by you with Western Union, fraud case number: ***.
Due to consumer protection and privacy laws, we are unable to release additional information regarding the recipient and the paying agent details without a validly issued and served subpoena. Western Union is willing to assist law enforcement with their investigation.
The aforementioned request can be submitted by law enforcement via the following channels:Western Union Financial Services, Inc.Custodian of RecordsLegal – HQ 8***Denver, CO 80237Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at , and provide the Western Union Reference #: ***. You may also email us at ***Sincerely,The Western Union Executive Resolutions Team
Complaint: ***
I am rejecting this response because: I was promised a call back on the day of this event, by a Western Union supervisor, however, no one ever called me back. Even now, after filing a complaint with the Revdex.com, no person from Western Union has ever contacted me to hear my concern. I worked in executive services for many years. We were mandated to contact our customers to resolve their complaints. The customer was not always right, but the customer always came first. I am being ignored and brushed off. I will go to the office of the attorney general next, if I am not heard and my concerns not resolved - $100.00 was stolen from me. I will go to the local DFW news stations. You can't be too big of a company to ignore what happened to me. To tell me to go to the police to resolve my concern is ridiculous when it happened in Mexico.
Sincerely
Dear Mrs.,Western Union is writing in response to the complaint we received from you through the Revdex.com.
As per our telephone conversation, Western Union prides itself on delivering a superior customer experience. We are currently addressing the issues that were identified with the handling of your complaint and will explore all coaching opportunities.
In addition, as a one time exception Western Union has processed a refund in the amount of $100.00. The details of the Money Transfer Control Number (MTCN) have been provided to you via telephone.Western Union considers this case closed. If you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***.You may also email us at ***Sincerely,The Western Union Executive Resolutions Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I sent of original money orders and receipts for $3,600 via traced mail for a refund. It has been over 60 days. I contacted Western Union via email to check on the status of my refund including money order #s and amounts. They responded that they cannot find the returned money orders.
Dear Ms., Western Union is writing in response to the complaint we received from you dated 9/16/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you made a request to get a refund on several Money Orders and you have not received a response.Western Union issued a refund checks on 9/25/2019.The aforementioned refund checks were issued to the mailing address you provided in your request.
Please note that the refund checks were sent to your mailing address on 9/25/2019 via Fed Ex Tracking number: *** xxxx xxxx. We sincerely regret any inconvenience you have experienced with the refund of your Western Union Money Order. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money order industry. Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at ***. Sincerely, The Western Union Executive Resolutions Team
Tried to send money to a relative in Mexico and the name was entered incorrectly. Family member was told she wasn’t able to pick up. When I called to make the correction I was told that the money had been picked but it was not picked up by my family member. I tried to call to get the information of the location of where the money was collected to go in person and make the dispute or try to recover the money. At first I was told that someone would contact me within 24-48 hrs. I tried calling again to speak to a manager and was told that there was no manager working. As if anyone was going to buy that line. Then they “transferred” me to the manger and was put on hold for over 20 min. I called from another phone and was told I will transfer you directly the see the manager in front of me, 15 minutes holding and no manger and the line went dead. After over an hour on multiple phones I was never given the location as to where the money was picked up. I wasn’t asking who picked up the money or the name of the person that distributed the money I simply wanted to know the location. The consumer should have the right to now the location to where the money was picked up. There should be a better way to cover the lost money or at least information of distribution.
Dear ***,Western Union is writing in response to the complaint we received from you through the Revdex.com.Western Union has investigated this matter. Our records indicate that your transfer was marked as “Paid” on our systems by mistake. Please be advised that based on the investigation results, Western Union has decided to refund the principal amount of your money transfer as well as the associated transfer fees.We have processed a refund for the principal and charges on September 26, 2019 in the amount of $128.00, the Money Transfer Control Number (MTCN) details have been sent to you via separate email. Your refund is available for pick up at any Western Union agent location in TX, USA.Please visit a Western Union location in TX, USA and complete a ‘To Receive Money Form’ with the following details:Sender: Western Union Customer ServiceReceiver: ***Amount: $128.00Please ensure to present a valid government issued Identification when retrieving your MTCN. If you cannot claim these funds within 30 days from the aforementioned issued date, you will need to contact us at the number referenced below in order to be issued with a new MTCN.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at ***.Sincerely,The Western Union Executive Resolutions Team
They blocked me from sending and receiving money after they asked me what it was used for I told them what I was using the money for and they blocked me from sending and recieving money and I am now ready to file a suit
Dear ***:
We are writing in response to your recent complaint to the Revdex.com (Revdex.com). In your complaint you expressed concern that we have blocked you from sending or receiving Western Union Money Transfers. You have asked that we allow you to use our Money Transfer Services.
We have reviewed your concerns and Western Union has declined your transaction because it may violate Western Union Policy or our legal obligations to protect consumers and Western Union from unlawful activity. We apologize for the inconvenience; however, we cannot provide specific details about why your transaction was declined for legal and proprietary reasons. Please refer to Western Union’s Terms and Conditions atwww.wu.comfor more information.
Please note that you are not currently permitted to send or receive funds via the Western Union Money Transfer service. Western Union’s Money Transfer Service Terms and Conditions provide that Western Union and its Agents have the right to refuse service to any person.
For this decision to be further reviewed, please complete the attached Consumer Questionnaire and provide the following information in writing which may or may not have been previously requested by our Compliance Department:
• Validation of your source of income
• Purpose of sending or receiving funds
• Relationship to the counter parties
You may send this information via email to*** or mail it to:
Western Union Compliance Department
***
Englewood, CO 80155-7000
Please keep in mind that Western Union may request additional information, and as a result of this review process, Western Union still reserves the right to restrict your ability to transact via Western Union.
All information and documents we receive from you will remain confidential and are only for Western Union’s internal usage. We will only be able to perform your reinstatement review if all information is complete and all supporting documents are provided.
Western Union considers this case closed.
Sincerely,
The Western Union Executive Resolutions Team
Im not satisfied that I have to answer questions about people who never reported to western union fraud about any transaction that I made
Complaint: ***
I am rejecting this response because:
Sincerely
First of all. I have a Western Union online account which for some reason is not letting me add my bank account, after I log-in through my online banking log in it says "sorry, insufficient funds" I KNOW THAT. That's why I need to put it ON there so that I can have someone back in the States transfer money IN to my bank account!
t says that the person back in the US can't transfer money into my account at the counter this way beause money can't be transferred from the US to Poland. My bank account with Bank of America is not IN Poland. It's right there at the same branch as HIS. In Cerritos, California, USA. It would be just like a bank-to-bank transfer only difference is that I am currently overseas and accessing my Bank of America account from here. That is because where I am, the usual means of cash-transfer won't work because there is no "receiver" here in Poland that I can get to. This is a simple concept. He can't just put money into my account through Western Union right there. The sender does not have online access to anything. That's why he goes to the window with cash or a check, doing things the old-fashioned way.
t on the chat line said that this can't be done.
ts on your customer service line.
Then the i
This is not a foreign concept. That's a ridiculous policy. Just because I am currently IN Poland but using my Bank of America account overseas through ATM machines here which Bank of America is OK with, the customer service i
If I were still just "in another state" in the US this would not have been told to me over chat line. Just because I'm currently overseas, it's still a US-bank to US-bank transfer!!
Either this as a "company policy" discriminates or you are hiring complete i
Dear Ms.,
Western Union is writing in response to the complaint we received from you dated 9/13/2019 which was addressed to the Revdex.com In your complaint, you indicate that you are trying to transfer money into your own bank account through Western Union.
Western Union has investigated your case. You are able to send money to your Bank of America account, there are certain agents that have the ability to do so. You brother may visit the agent location *** which offers this service.
He should bring your Bank of America account information such as the account and routing number. Please note that Direct to Bank transfers may take some time to process due to bank time frames for credits and deposits which falls out of Western Union control.
I assure you that your business is greatly valued and sincerely regret any inconvenience you have experienced with the initial handling of your issues. We are currently working with our business partners in order to address the issues you experienced throughout multiple conversations with our Customer Service representatives that may have provided incorrect information to you.
Please let us know if you have any issues so we can further assist you.
Western Union considers this case closed and will re-open it if you have any other concerns. If you have you have any additional questions regarding this complaint or resolution, please contact our Corporate Headquarters at , and provide the Western Union Reference #: ***. You may also email us at ***.
Sincerely,
Brandon ***
Executive Resolutions Specialist
***
Denver, CO 80237
Direct line: | Fax: